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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
There are many items on this website. I often receive the pop-up window from it.But I don't think the products are very well.
Date of experience: May 9, 2023
The products on display are not the products you get. Very cheap quality and small size. No customer care to talk to directly.
Date of experience: August 25, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Yay, I just got my package yesterday, which was 3 days before the expected delivery date. It shocked me because after placing orders, I have read a lot of reviews that this site usually ships pretty late. I felt a little worried and annoyed. However, surprisingly, I got mine much sooner than I expected, which is good. :)) And here it comes, my cutest dress I have ever had. It's white with florals print, short leave. I love the design, so elegant and cute as the same time. I usually concern about sizes when I buy clothes online, but this dress comes with the exact size, which give me no reasons to return. I LOVE IT. The price was on sale, only $19 something... With the same amount of money, I couldn't find the same kind of great design and comfortable material in any stores to be honest, not even Forever21 or so... Winter is coming, I also looked for something warm to wear, like a hoodie or sweater, but I didn't find anything that I like at any stores. So, I also looked on Sheinside, and yup... I found one... I was white long sleeve sweatshirt with hood and side pocket. The thing that actually caught my eyes was the unique and cool looking design. You know, normal sweatshirt are kind of boring, nothing impressive. However, the one I got has a few gold button down from the neck with zipper underneath. The button line doesn't go straight down, but it goes a little sidelong to the right. It doesn't go all the way through but it goes half way through. Anyway, I don't know if you can imagine it or not, but go on the website and check it out :) The cotton material is warm. With that $23, I think I'm ready for winter ;) And, it's white too, so it's easy to mix with other pieces. I think I will find Christmas presents for my sisters and nieces here too. People, especial girls, go check this site out. Some people my have bad experience about it, I'm sorry to here that, but I truly had good experience, so I just thought I should share. IT IS REAL and AMAZING :)
Date of experience: November 13, 2014
Stay away from this site. I made an order last week that was over $50 and everything was fine until the next day I get a payment failed email. This was really strange to see because my money is perfectly good and I used the same credit card to buy clothes from other websites earlier that same day. So, I contact sheinside and in broken English a woman tells me not to worry and that the bank is just checking the money. I spoke with another person from sheinside and they told me that the bank has probably rejected the money. Sure enough, after a couple days I see on my bank activity that the transaction was canceled. I'm still not sure why this happened, what is wrong with my money? Nothing. So this shouldn't have happened in the first place. I contact sheinside AGAIN and I was then told to use Paypal instead. Since I really wanted these clothes I went ahead and made a new order but this time paid with my Paypal account and chose only one shirt instead of $50 worth of clothes like before. The money went through and I was waiting to hear about the status of my order. Then, a day or two later I get an email from sheinside saying that the shirt I really wanted is sold out. Then why didn't they write that it was sold out in the first place so that I would've been able to avoid this disaster? Instead, I was told AFTER I paid. Coincidence? I replied back to them stating I want a refund immediately and I have yet to hear back. I want my money back now! I don't want to wait on these slow people! It seriously takes them a long time to respond to any email you send them. I hope to get my money back soon, what a complete waste of my time. Trying to get clothes from sheinside has been a nightmare and I suggest that everyone avoids this website like the plague. What a shame. Plus, their coupon codes don't even work so I was unable to save money on my first purchase like they claimed.
Date of experience: October 25, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Waited 31 days for my pkg. On day 31 I was told it was delivered. It was not. I will never use them again. No way to talk to a real person.
Tip for consumers:
31 days later they tell me it was delivered. IT WAS NOT
Date of experience: October 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Its my 3. Time that i order clothes from shein. I love them. The delivery was very fast and the clothes have a very good quality.
Date of experience: February 21, 2018
The quality of the clothes is excellent and the sizes fit perfectly because they are real.
Without a doubt it is one of my reference websites
Date of experience: August 24, 2017
Very poor return policy especially during the holidays. Only 35 days and if u miss the deadline u get nothing. No return No exchange. Be aware!
Products used:
Sweatsuit
Date of experience: December 29, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
They charged me three times for single order and had to fight them for almost three months to get a refund. Plus the order never came!
Date of experience: March 7, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered clothes not suitable so I sent them back cannot get back online to get refund keeps saying wrong email address don't go near them
Date of experience: October 8, 2017
Hi Donna,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, the email address you used to register on our website is donmXXXX@gmail.com, if you forget the password, please click the button Forgot Your Password.
If you still could not log in, please contact us, we could initialize your account and help you to log in.
We have received your returned package, and processed the refund to your SheIn Wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Great site to buy stylish women's clothes. The selection is vast and the shopping experience online is easy and simple to use. I will be back
Date of experience: February 12, 2015
Very bad experience. Return the goods far too small the large size is. Poor quality material since 3 months refund never came for the goods return.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Loved the pop up wish it could stay :) I walked in and located everything super quick. Everyone was so nice and the clothing was super cute!
Date of experience: October 18, 2019
Very low quality goods bad return policy bad fit
Not at all satisfied I want my money back and want to return my parcel worth 2808
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 6, 2017
Hi Prachi,
Thank you for ordering from our website, we are so sorry for letting you down.
If the items came with any quality issue, please send us some photos, after we confirmed, we will cover the return shipping cost, otherwise, we do not pay for the shipping charge.
And we have send the return procedure to your email, please check your eamil.
After we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I applied for a refund on may 13 while it was processing and I haventt gotten a refund not very happy I want my one back
Date of experience: May 17, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
It's been a month since i placed my order and there is no tracking available. No idea if it's coming or if i got ripped off.
Date of experience: May 16, 2020
Dear JENNA C,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - JENNA C."
I hope to hear from you soon.
Cheaply made Chinese Hong Kong garbage made dresses that dont match the photo and dont fit propely cheap materials, rude greedy people selling them.
Tip for consumers:
dont use or buy anything from them
Products used:
dresses
Date of experience: February 2, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Excellent attention and the perfect garments.
All orders were quick and arrived in perfect condition.
I love :)
Date of experience: April 11, 2018
Bad materials but good on them on time of arrival delivery but change is hard for upcoming companies
Products used:
skirt beach
Date of experience: August 22, 2023
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
Very lie company be aware if you want refund they never refund your money they stolen.
They don't have customer service no
Tip for consumers:
Ya i share with everyone don't use shein app they stolen money
Products used:
Sofa covers
Date of experience: May 31, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The clothing is very comfortable and everything fits.
Of course there is a long shipping time, but it is absolutely worth it!
Date of experience: December 8, 2019
I won a gift card with $50 on Instagram and i love ALL in the store.
Thanks for the support and attention
Date of experience: October 14, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
So I placed my order on 5/5/17. Unfortunately, up to this day still My Order hasn't come yet! What is going on?
Date of experience: May 24, 2017
Hi Rachell,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has already been shipped out.
The tracking number is LW28715XXXXX, you could track through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello,For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.