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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
My experience with SheIn has been great! In my opinion they're the store with better quality/price. The shipping is also very fast.
Date of experience: November 9, 2017
Love the app easy to use. Helpful and easy. Look and buy, it's simple as that. I would use it again. Definitely.
Date of experience: September 7, 2019
I strongly disagree with their ads, they say it is free return and it is not true they cost $7.99, false advertisement
Date of experience: February 6, 2022
I bought a bathing suit and it did not fit even though it was sized just as the others I had bought.
Date of experience: July 8, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I think SHEIN is a great site to order from. I'm never disappointed. The prices are great and the quality is fabulous!
Date of experience: July 13, 2019
It was my first time ordering anything.
I ordered my clothes on the 25th, it is the 6th right now and they haven't even been shipped. Horrible.
Date of experience: May 6, 2017
Dear Zeynep,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, it has been divided into two packages.
For the first package, the tracking number is 74899991206464XXXX, you could check through the link http://www.fedex.com/us/.
The package has been delivered on April 29.
For the second package, it has been shipped out on May 2, the tracking number is 92612909805367022XXXX, you could also check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to the Fedex US center, after it arrives at the Fedex center, the shipping company will update the tracking information and provide the scheduled delivery date.
If you have any other concern, do not hesitate to contact us.
I been wanting to place more orders but since my first order place almost a month ago and haven't recieved yet,, I can not trusted no more
Date of experience: May 13, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
No returns on swimwear (you have to dig for info) and their sizing is all wrong. This is BS. Get what you pay for and no customer service
Date of experience: August 20, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I order several items over a month ago. No items, no response. The correspondence has been terrible. I have never been so frustrated or cheated.
Date of experience: August 22, 2017
Hi Julie,
Thank you for ordering from our website.
We checked your order, your packages has been returned, because of incorrect address.
As you mentioned to our customer service you want us to refund to your credit card, we will process the refund to your credit card as soon as possible.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
To say it short and simple, I love my purchase from Shein and will buy again! This is my to go site and I check their merchandise regularly!
Date of experience: September 17, 2017
They are thieves. There is no way to return the item or to contact the company. They charged for delivery and it was supposed to be for free.
Date of experience: September 21, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This is the worst quality and bad smell i would say they use little boys ang girls to pacage my stuff 0/10
Date of experience: February 8, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Have not received my order as of yet did not email tracking number nothing this is not right, work Hard for your money And have not received anything
Date of experience: October 20, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
The blouse is thin, but the price is low. Really trendy outfits, suitable to buy for summer. I waited for a month for my package.
Date of experience: February 11, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Ummm only white women purchase these clothes not one woman other than white very sad but hey what else can one expect?
Date of experience: July 22, 2016
Can I know if my order was shipped? My tracking number dosent work and I haven't gotten an email from you guys
Date of experience: July 21, 2015
Dear customer,
Nice day.
First thank you for your support and we are really sorry for keeping you waiting.
We have checked for you, and found that your two packages have been shipped. Actually we have sent the email to you, but the email may be sent to your junk mail, so you did not see it or ignored it. The order ZBZ4222 has been shipped on July 16th. 61299992140422621789 is your tracking number. About the order KAX4222, it also has shipped on July 16th. The tracking number of this package is 74899992140422619089. You can track these two packages on http://www.fedex.com/us/. Sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand. SheIn cherishes its customers, we never deceive you. Please trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Hacked my credit cards and caused issues w my bank, oh and don't forget about their swastica necklace. Go to hell shein
Date of experience: July 22, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
THANKFULLY, I didn't order tons of tops as I know based on the price range, the fabric or fit would probably be poor quality or start pilling. Here's what I got:
2 Corduroy Pants: It was thin but not a bad thing as now I can wear them in the summer. The hardware was flimsy and an ugly silver but no one sees it but me.
One Tank: Didn't realize it had ribbing and didn't realize it was a tie-back one so it came all wrinkle. Material was bad.
1 Men's T-Shirt: It's a stretchy solid material as opposed to a soft 100% cotton tee.
Sunglasses: Surprisingly good quality, but the case it came with was cheap and ugly (which is fine).
Hat: Hat also good quality.
The returns are expensive and from what I know, they shipped from overseas and would put the responsibility of YOU to pay for the insurance of the package. Anybody who complains about the quality of the items isn't being reasonable, in my opinion. The website sells clothing for very low prices and the fact that they provide promos and discount codes, tells you that the clothing can go for even cheaper. There was nowhere that I could've found a pair of corduroy pants for $13, maybe except a thrift shop so this website is great for people who aren't looking for pricey staple pieces.
The shopping experience is good, a lot of variety of items, love the fact that you can sort reviews by users who upload images, but it's a HIT OR MISS scenario. For some reason, their website shows two identical orders of mine but one was cancelled. One of my pants was shipped separately with only a notification email. There was no tracking and that pants was missing in the order invoice on the website. Had I not gotten an email confirmation about these pants, I don't think there was any more proof that I actually ordered them. I got my package in a very timely manner (within 7 days) so no complaints there but I don't think I'd order from this website again.
Date of experience: April 4, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
They take my money 280$ and they said your bill un paid?! And i send many mails to than but noo anwsers
Date of experience: May 26, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I HATE SHEIN THEIR CLOTHING IS SO CRAPPY THE PRICE MIGHT BE CHEAP BUT THE QUALITY IS SO BAD AND IT RIPS SO EASILY AND IT DOES NOT LOOK THE SAME AS IT LOOKS ONLINE
Date of experience: July 10, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love the brush it's so versatile! It feels so soft on the skin! Best product ever! I love how easy to use and how it works with my makeup
Date of experience: September 9, 2019
They claim to have a return policy, but after months of attempting, they clearly do not honor the return policy. Horrible!'
Date of experience: July 28, 2021
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
I sent two dresses and I only got refunded for one. There is no customer service. No one will help you.
Date of experience: June 3, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️