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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Bought for my wife and it is awesome looking and fitting. Very reasonable price and gorgeous. I loved it and should buy again.
Date of experience: March 1, 2016
The best online shop in the world. Cheap price and good quality. A lot of people love it and you'll love it too
Date of experience: November 29, 2019
I placed the order on June the 25th and I still haven't got it. They took the money out of the same day and no updates on when I will get it.
Date of experience: July 17, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
WE ORDERED LAST FEBRUARY 28 AND UNTIL NOW (MARCH 11) WE DIDN'T RECEIVE YET OUR ORDERS! WORST! AND THE ITEMS THAT WE ORDERED WE REALLY NEED THAT TOMORROW MORNING! WORST!
Date of experience: March 11, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I paid for my order, I waited 3 weeks and I didn't receive anything, the consultants didn't help. I ran out of money and no order. I do not recommend
Date of experience: July 27, 2021
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
I have no record of my order and it has been 10 days since I placed the order. I want to cancel my order entirely!
Date of experience: August 5, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Please send us (our e-mail address is dispute@shein.com) the email address you registered on our website so that we can help you as soon as possible. We would surely make this right for you.
Apologies again for all the trouble. Waiting for your reply.
I brought a top from here and what all I could say is that the product is not that bad. You can buy from here.
Date of experience: June 20, 2019
Dear Koren,
This is Alexis from Shein Customer Support. Please let me know how we can earn a 5 star rating. Can you please provide me your order number or the email you used to place the order - as the order number you provided does not correspond to any existing orders. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER". I hope to hear from you soon.
SHEIN attempted to resolve this issue but did not receive a response from the reviewer.
I spent 50 dollars on a dress and a pair of pants and realized I didnt get the right size so I cancelled. And after 24hrs I got an email that I got my money back so I checked my card and I got nooo money back. BISH WTF SCAM SCAM SCAM! DONT BUY FROM HERE!
Date of experience: August 10, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I have yet to receive my order. I try to ask questions on the customer service page but the answers have nothing to do with my question.
Date of experience: May 14, 2020
Dear SAB G,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - SAB G."
I hope to hear from you soon.
Complete soft and cute brush! Perfect and soft with your skin! I have tried and I loved it for the first time
Date of experience: September 7, 2019
I have searched every where to find my orders and there no where to be found
I hope i still receive them
Date of experience: February 2, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
It is the best clothing store that can exist since it is economical and, in addition, includes plus clothing
Date of experience: November 27, 2019
I did not get my clothes that i ordered, but they took my money right after i finished my order. I am really disappointed.
Date of experience: March 17, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Got two shirts and a dress! Everything I got looked like the picture, and arrived within two weeks. They fit and the we're great!
Date of experience: November 20, 2016
Excellent shop! Quality of things is very good, and the delivery time is very small! I really liked the service, very quick answers and quality help.
Date of experience: January 26, 2018
I love shein because it has lots of good stuff and great quality and I love the app and has clothes and bags and lots of stuff that is in one app
Date of experience: August 16, 2019
On shein I always find the perfect clothes, I find it a great company, I always found myself well with the orders I made! Thanks again!
Date of experience: November 29, 2019
I have paid but I have not received my purchase. Moreover I can not contact anyone to get a refund. I'm really angry
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 4, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
It is a very good online store, I receive excellent attention and items are really good quality and very good prices!
Date of experience: April 10, 2018
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear Bhingklay,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
If you have any other concern, do not hesitate to contact us.