- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
SheIn is the best! High quality and low prices! I love it! I recommend it to everyone. The blouse is gorgeous!
Date of experience: November 8, 2017
I ordered my *******@10 may. After 20 may tracker is not working. Till mow i have not been received my parcel.
Tip for consumers:
never buy anything from this site
Products used:
all
Date of experience: June 3, 2021
My chat was extremely informative. Heather quickly and adequately resolved my shipment issues. She was patient and helpful.
Date of experience: July 14, 2016
Such cute and trendy clothes, great for anyone and there are so many great styles and different colors
Date of experience: September 8, 2019
Prices are so good and shipping is so fast even if it's just standard shipping, can't imagine how fast express is!
Date of experience: December 5, 2019
I chose free shipping when I qualified for express but was charged for express shipping and now I have to pay custom fees
Date of experience: February 23, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein is awesome the stuff are affordable and trendy i love the pop cause i could see the stuff and try them on
Date of experience: August 16, 2019
Unfortunately I keep thinking maybe the clothes I choose will fit. I spent over $200 and their clothes didn't fit.
Date of experience: November 10, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I am unhappy because my order did not fit. I was more unhappy because I am unable to return it and cannot wear it. I am not alone. Others are angry.
Date of experience: July 17, 2017
Hi Joan,
Thank you for ordering from our website.
We checked your order, it shows you have paid $1.99 shipping, and you could return the items within 60 days from when the order was placed.
You have placed the order on April 23, and now it is over 60 days, please contact us and return the unfit items back to us in time.
If you have any other concern, do not hesitate to contact us.
First their is no obvious way to talk to anyone about my order. Second their is no flexibility. Third the shipping time is way to loose.
Products used:
Jumpsuit
Date of experience: July 2, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The stuff is exclusive and I like their unique designs. Excellent accessories and footwear
I like their two piece suits
Date of experience: October 20, 2019
I love this I can find all that I need! I use this shop to different year and every time is all perfect!
Date of experience: August 26, 2017
Orders 4 items, 2 arrived. One wrong. Where is rest of order.
NO PHONE NUMBER LISTED!
No customer service
Tip for consumers:
Really angry!!!!
Products used:
Shirts
Date of experience: April 1, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I loved all of the items I received, and all the products were in good condition and were delivered in a sensible time. I Loved the experience
Date of experience: December 3, 2017
Don't buy from this store. They are selling anti Semitic necklaces! Ban this store. Anti Human! STOP
Date of experience: July 9, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Great sweater, the right length, the right size, very warm to wear to the body. I can wear it in winter.
Date of experience: November 24, 2013
Great woman's dress! Yes there dress collection and dress design are so styles. I love love love it.
Date of experience: June 25, 2015
Order 8 Sheer WHITE curtain panels with hem as in photo online. I am in Canada. I didn't know Shein was a Chinese company, if I had known I wouldn't of ordered ANYTHING from them after reading reviews of all the wrong items received and the bad quality of goods and services. I received 8 unhemmed, extra long sheer white curtains and tried to find a telephone number to call them at, NO TELEPHONE NUMBER, no return messages from emails sent and finally started a chat and sent images and was told everything looks good from her end of the photos I sent her. I told her you can plainly see that the hem is very long and unfinished, she played stupid. I explained we're on lockdown here in Canada during pandemic and items were given as gifts to a pregnant lady and I also told her, difficult to go to others houses here right now, not allowed will get fined if caught, but they have no remorse and don't care. Just send them back they said. I explained lady is pregnant and cannot climb stairs up and down ladder to remove already hung curtains. Like talking to a machine, a machine that cannot spell either! First and last time shopping from these people! She could of offered a discount, so we can have the curtains hemmed after the lockdown lifts, but NO! Very bad service, dismisses what is obvious and very COLD! I WILL NEVER BUY FROM THEM AGAIN, first and last time! The first image is the white sheer curtains I received, NOT THE PINK ONES. The second image of the WHITE sheer curtains are what is advertised on their site, with the bottom of the curtains hemmed correctly. The pink curtains are not purchased from them.
Tip for consumers:
No customer service phone number, items not as described. Bad customer service, if you ever get a hold of them by chat, no one answers you back on emails. They ask you for pictures and then say, that looks alright to us??? Crazy and bad service with wrong items sent, not as described. But everything looks good to them.
Date of experience: January 14, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Poor products, poor customer service, poor return policy pending postal service and high season traffic, poor tracking system, just poor!
Tip for consumers:
Caution on product quality and sizing
Products used:
Coat, boots, sweater
Date of experience: December 29, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Got email saying package delivered this morning. NOT Delivered 3-22-23
Got email last night saying package delayed due to logistics. 3-21-23
Date of experience: March 22, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Poor quality, Don't buy, the management are the worst, just don't, the worst, really, don't, there are many other options that are better
Date of experience: October 19, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I love this website for its unique clothings and for its price. The qualify are somewhat good, some of them shrinks so I recommend hand washing
Date of experience: November 23, 2015
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!