SHEIN

Shein is not an ethical fashion brand due to its controversial labor methods. ​​Behind Shein's competitive prices, there are hundreds of workshops in central Guangzhou where underpaid workers do labor under no official contracts. According to Sixth Tone, Many workers have 15 to 24-hour shifts and make only a few cents per garment. (The Shady Labor Practices) This means that workers have no rights or guarantees. Additionally, Shein has been accused of engaging in child labor and cannot provide any evidence against the allegations. Despite Shein's assertions to frequently address human trafficking and slavery risks in the product supply chains, there has been no concrete evidence or disclosure of the matter. Children are more likely to perform unpaid labor and may receive lower wages. Consequently, it restricts children's access to education and medical treatment in almost every instance, denying their fundamental rights and harming their futures. Although Shein's workshops are harmful to children, they are equally as dangerous for adults and legal employees. Shein's working conditions are unhealthy and dangerous. Many of the workshops Sixth Tone visited had no air conditioning and only provided a hanging fan for ventilation despite the extreme heat and humidity. (The Shady Labor Practices by Wu Peiyue) Long hours and unclean facilities, such as overcrowded and filthy workplaces, are the norm. Each time an order is placed an employee must work in unpleasant conditions, earning just a few dollars a day.

Citation: Wu Peiyue "The Shady Labor Practices Underpinning Shein's Global Fashion Empire" Sixth Tone, Sep. 17,2022, https://www.sixthtone.com/news/*******/the-shady-labor-practices-underpinning-sheins-global-fashion-empire.

When ordering on Feb 29, it stated up to 3 days to ship. I personally assumed it'll be business days, however; it's been 7 days, and 5 business days with no shipping confirmation sent. My orders shows " waiting to be picked", which means the order hasn't been acknowledged as of yet. I was able to successfully contact customer assistance via chat while logged into my account. I pasted the chat from chat representative Rowena acknowledging that my order has indeed past the shipment timeframe, but the reason why isn't acceptable. The rep stated they will TRY to ship within 48 hours, it doesn't sound promising. As an Ecommerce platform, this isn't a valid reason or the delayed timeframes should be updated on the site so customers are aware. All orders impacted by the delay should be expedited at the company's expense. I would cancel the order if it wasn't for my son's items, which he is super stoked about. I ordered from BooHoo.com with free standard shipping on March 3, which ships from the UK and it has already reached the US as of today with ETA of March 9th. I hope to get my shipping confirmation soon. I have more items in my shopping bag, but hesitate to order. I really wanted to love Shein!

***CHAT Response***

Rowena: I'm seeing that the order has indeed passed the processing time frame as the lack of workers recently. Good news is, the situation is changing to good way and the processing would be back to normal within a week. We will try our best to ship out your packages. Within 24-48 hours. I have also mark the order as rush to expedite this order. I sincerely apologize for the inconvenience it has caused you.

I shopped with shein for 2yrs.Never had a problem.
I ordered 12 items from Shein May 17th,23.In that order of the four items that were missing from the 12 were three ear light cleaners and a summer dress that I picked out for my Aunty's wedding next week.When I recieved the package I was so excited to get my dress and try it on I could barley contain myself walking back to my apt.I opened the outer bag and what do I find on the inside is a bag that's been ripped open and then retaped with yellow tape with chinese writing on it.I just felt sick.I submitted a ticket told them exactly what happened.Said wait for a reply within 24hrs.I looked today...It said SOLVED.! Nothing missing in your order.Okay if that is the way you treat your customers then I will not now or in the future as a Canadian represent your store.I read so many reviews on here of people saying their order had missing items.
So basically you're calling us all liars.Just sad!
I bought your products for 2 yrs without a glitch.Then when I do you literally scam me out of my money.Being on disability my money has to be accounted for.Every penny.It looks to me like you'll be making a large profit off all the people who never received there products.You Shein are disgusting and untruthful.Just a sham. Don't bother telling me to get a hold of customer service leaving your polite little note after reading my review because you know its just another lie.By not allowing people to phone Shein to dispute their orders is just a way to brush people off.Just a way to keep their hard earned money.You've lost a great customer.I deleted my app and will take my business elsewhere.I will no longer be shopping anything chinese again.And Especially not SHEIN!

Everything is handled quickly I really enjoy the site and all the products. It's easy to use and keeps up todate

Looks nice when they advertise but when you purchase the product, it leaves you speechlessly disatissfied. Inferior stitching, material and fit

I received my package today so this review will be my overall thoughts on this company.

I'll start with the good. The clothing is different but also trendy. There are many beautiful pieces that cannot be found in regular American retail stores and also includes pieces that are often featured on fashion bloggers for a much more affordable price. The general price point overall is fair, ranging from $10 to over $100. The quality is better than I expected and true to size (for me, I wear an XS). Keep in mind this company is based in Asia though so perhaps some sizes are tailored towards Asian body frames (generally a bit smaller) for those who need help deciding on sizes. I saw several comments below complaining about the sizes.

Okay, now the not so good...

First off, the false advertising of discounts. I don't know how legit that is but on the website, I was a first time buyer. I received an email with a code for 40% - tried that and it did not go through. Again, I tried the codes listed on the website and that did not go through either. It's not the best way to attract customers with fake discounts. If anything, that will cause your company to lose potential customers because they feel scammed (as shown by other comments below.)

Next, the shipping and tracking process...
I placed my order on 8/12 and received it today. So in total, that is 12 days which I consider reasonable since it's shipping from overseas. However, in the future, I think the tracking system needs alot of work. For the first week or so, I had no idea where it was and had to contact customer service on here and via the chat box on the website for them to find out for me.

I understand it's shipping worldwide and there must be many orders but the tracking and delivery process needs to be improved. Especially with other competitors like Chic Wish, which I ordered two items from around the same time and each one got delivered separately with organized tracking before my package today. If you can take away the false advertisements of discounts and work on the tracking part, your company will be five stars.

Every woman likes that pleated cloth: the perfect ones are found at Sheinside.com. Nowadays with online purchases, the cloth shown on this platform is ideal for your purchase. I have specific dates I go online and I have specific cloths I would want to buy at a particular time. This time round was aiming at a knee length dress and the Black Long Sleeve Backless Scalloped Dress was a cloth I will not by pass. With this cloth available in the online store, the next thing for me was to add it to the cart. I remember I almost clicked the wishlist button. There was nothing to wait for except purchasing it.
The backless Scalloped dress is plain black. Its long sleeve matches its length. When I received it, I decided to go back to the website and see whether they shipped exactly what is described. I realized that the dress description was exact. The price was exact. The only thing which was not exact was the delivery and shipping time. Perhaps I will have to associate this with logistics, which are beyond Sheinside's control. This site is a real lure. The prices and the cloths designs will make you want to wake up and stay at the website the whole day buying clothes and accessories. I will urge every lady to control their buying from Sheinside otherwise the site has everything a woman wants and one might end up buying everything.
I have shopped online across a number of websites and Sheinside.com seems exceptional. The management of this site seemed to have prepared well before developing an online shop because the site always has fresh products. I have never seen preorder services onsite but I believe that designers and makers of women clothes know the industry. I love it when I find a challenging dress that looks nice and smart, which I have not worn before and which seems affordable.

SHEIN robbed me $150 on a package I didn't receive. I did what they told me to do, andstill nothing.

Why I give them 1 star because they cancel a whole cart just because I was going to add more stuff into it. They trashhhhhhhhhhh

Someone tell me where my clothes is at! It has been two weeks since i placed my order... my tracking number hasnt even been updated

I ALWAYS GET WHAT I ORDERED ON TIME SO SHEIN IS THE BOMB.COM BABYYYYY! I PRETTY MUCH BUY THINGS I NEED AND LOVE ALL THE TIME YOU CAN'T GO WRONG ORDER NOW!

Love Shein! Very cute stuff, all affordable and in varied colors. Sosososo cute and constantly updating their stock. Latest trends

I'am very happy with all my orders, excellent quality, fast delivery, and true size, I'm in love with everything I received,
Thank you so much Shein!

I ordered the Blue Contrast Grey Panel Detachable Fur Hood Wool Blend Coat and the first thing I have to say about is that when I received it from the shipping the

Build Quality is AMAZING. The thick woollen polyester build is perfect for the cold, windy and even rainy weather. I feel safe and warm putting my coat on for the outside. If it gets wet it dries in a fairly short amount of time depending on how heavy the rain is. It works good in snow as well. I get lots of compliments from my friends and my mum was jealous of it. When she first saw me wear it she was like "Awww that's so adorable, where did you get it? How much was it?" I told her about Shelnside and now she just ordered one too! I haven't worn it for nights out but I think its more of a day coat and its perfect and fashionable with any wardrobe. If feels heavy but comfy, like the woolen heavy that you know is sturdy and well woven yet heavy enough to keep you warm. The hood is warm and cosy too. I paid a pretty fantastic price for the coat as I paid a reduced price of $49.90 instead of $59.02. This only heightened my temptation for the coat and I battled with myself over a few similar products on their website. The photos under the links really help you to get a sense of the styles that the coats can portray and bring out of you.

The customer service was brilliant, I wasnt sure considering I did my research and theres a few that complain about "sold out" But I disagree completely. The service is fantastic and I had no complaints whatsoever. Once I ordered the coat it took about 2 days to process the payment and package the clothing. I had it shipped on the 3rd day and it arrived in less than 7 days from my order. So if anyone has any reservations. I am here to say trust them and you are guaranteed some fantastically crafted clothing.
If I can critique them it would have to be... well actually I cant think of anything.
My conclusion: Brilliant website and brilliant clothing and I will be back for more!

Lovee it. I use to shop at shein through Amazon. Great to see that they have a pop up at LA! Will continue to shop in the future.

I am so highly disappointed I ordered after seeing reviews but I have not revived my order I have been waiting for over 2 months

I bought 2 times, payed for delivery, but never coming, trying Manet times to speak with someone, many times Mariel says call to troll!?

Good service and itens. See always the size table, it helps! The photos with people who already bought it helps a lot to decide.

When i went onto shein it logged me out and my bag was empty i used a non regstiered acc i want my cart

Hi, when will be my parcel arrive? I bought it 11 days ago? And when I check my account still processing!? Tracking number LX*******CN

I bought gifts, I got a confirmation it was shipped. Today I got an email saying my order was returned and refunded because of DHL problems.

I need my money back please
It's said delivered but never receive my package
If I can't have my order pay me back

This app is easy to use and has cheap clothes. Although their customer service is very polite, they are far from accommodating. They sent out a delivery to my home in atlanta and when i get the notification from USPS saying its undelivered, they notify me to contact the sender. When I talked to the representative from Shein, they said that I need to coordinate it with USPS?! How am i supposed to work on that? They are basically throwing me back and forth with no solution. How come domestic delivery could be this troublesome? And why can't shein just put the label on the package to tell them to let the customer to pick up if something is wrong with the address? (which is not the case here, i have ordered countless things online and never had any problem until i ordered stuff from shein). It's a lot easier and makes more sense. They should have overseeing the delivery as well since the customer has no control over it in any way. I have seen a lot of people have the same complaint, at this point, I would have changed the courier if I were them. A little more background into the delivery: by oct 15th it says it was delivered at the front desk, i asked the front desk, there was no usps guy the whole day and I know these people really well so I know they weren't lying, and then 5 mins later it says that i was undelivered. Next day, on oct 16th, they said they made an attempt. It was a complete lie! Because I didnt hear any knock, no notification from the mail room, nor from the front desk. The customer service refused to take care of it in the beginning until I told them to stop being unprofessional and deal with the post office, NOT ME who didnt do anything wrong. They might put the wrong address as far as i know