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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I made my purchase two days ago, and this is the third day that I am waiting for it to ship! This may not seem like a big deal, but I could've sworn that at least one of these items said "Ships in 24 hours,' at the time of my purchase, which is the main reason that I bought them, because I wanted to receive them in time for back to school (Which as of now, is in 6 days). Now that I checked, none of the things that I have purchased are labeled as items that will ship in 24 hours anymore, and they are still marked as "processing." All I ordered was a pair of jeans and a small purse, so they wouldn't require any extra hassle in the process of handling and preparing to ship. I have read many other reviews, many of them being negative and displeased with the shipping, and now I am worried that my items will arrive much, much later than expected at the time of purchase, which is highly inconvenient because I need then ASAP. If SheIn was more honest about the shipping time, or maybe gave a shipping estimate like done so on other online stores such as eBay, I would've tried to purchase these items at an earlier time, or i would've attempted to find another alternative to this store that ships sooner (and is more honest...) I know that I am probably going to get a response from the SheIn representative saying that "this time of year is busy" or "processing is a lengthy process that is unpredictable," but that doesn't account for the dishonesty of shipping time and deception for not informing customers that processing takes a few days, to a few weeks. Overall, I am disappointed and hoping to be receiving my items soon.
Date of experience: August 31, 2016
I ordered six items from the US website. That was easy enough and I liked the prices. I got the items in a reasonable timeframe. Once I received my order, I tried on all the clothes. Only two items I needed to return. One because of the fit the other I had received with light, blue and black smudges on them. Based on the information on their Return Policy page on the website, I submitted a ticket for the return and refund.
The first thing I thought was odd was they sent me a message back saying they wanted to see pictures of the item that had smudges on it. I complied and tried to upload them on the ticket. There was a problem with trying to upload them on the ticket so they told me to email them. In the meantime, a representative sent me a message on the ticket saying to keep the damaged item and they'd refund me "35% of the coupons as compensation" whatever that means. I rejected that saying I just want to sent both items back for a refund. They said they would accept my refund but just wanted to see photos first. I told them I had emailed them to an email address that a chat representative gave me.
So to try to shorten this, I have spoken with whatever representative answers the ticket messages, a representative that answers the emails, and a chat representative. SheIn has gone back and for saying they would give me a refund then telling me to keep the item for some sort a small partial refund (even today, they said to keep it and they would give me $5 back).
I am fed up with them. This is the worst customer service experience I think I've had with any company (and I'm an AT&T customer!). I will never order from them again.
Date of experience: October 29, 2015
Dear customer,
Nice day.
Thank you for choosing SheIn and sharing your feedback with us.
Sorry for letting you down and all the inconvenience we have brought to you.
Actually we have taken all the items to do the quality-test and checked every parcel carefully before the shipment, this incident is really beyond our expectation. Hope you can forgive our careless. About the picture, we just want to figure out what happened about this item. Hope you can kindly understand.
Sorry to hear that you are not satisfied with our customer service. We sincerely apologize for the inappropriate proposal of our customer service. Please accept our sincere apology. But no worry please, SheIn is a fast-growing company, we never shirk our responsibility. You are our valuable customer, we are willing to help you solve your problems. Your satisfaction is our best comfort, we will spare no efforts to do anything that we can to meet your requirements. We know that our customer service have contacted you again and also gave you another proposal. What do you think of this proposal? Maybe you can give us your answer via email later. We promise that your problems will be solved perfectly. Hope you can trust us and give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
DOES NOT REFUND ITEMS YOU RETURN TO THEM. HAS ZERO CUSTOMER SERVICE RESPONSE AND WHEN THEY DO RESPOND THEY JUST LIEEEEE TO YOU! ALSO DOES NOTHING ABOUT ITEMS NEVER RECEIVED
Tip for consumers:
DONT USE SHEIN. THEY ARE $#*!ING HORRIBLE AND STEAL YOUR MONEY
Products used:
Clothes
Date of experience: July 21, 2021
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
I order before one month and my status still processing! I dont know what happend to my order why it takes this long!
Date of experience: June 13, 2016
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
We have checked your order, and noticed that three items in your order sold well before, so we need more time to stock these items. Please remember that you are our precious customer, your satisfaction is our best comfort. Also we ever tried our best to stock items, but we still failed. We also noticed that your order belongs to cash on delivery, generally if some items in your order are out of stock, the system will cancel whole order. Moreover, we have sent the email to notify you, you can check your email box later. Hope you can kindly understand.
We sincerely apologize for all the inconvenience we have brought to you. SheIn is a legal fashion company, all of our employees are sparing no efforts to resolve this problem. Hope you can trust us.
Apologies again for the delay, hope you can have a nice day!
Where is my order? It's almost a month now. Please do follow up about my order! The tracking # is RT*******HK. Thank you!
Date of experience: August 21, 2016
Hi dear,
Sorry for keeping you waiting so much time.
We have checked for you, and found that your package has been shipped on August 3rd. We also noticed that the shipping way you chosen is standard shipping. Sometimes it takes nearly 20 business days rather than 20 days. Hope you can kindly understand.
RT344495674HK is your tracking number, the logistics information shows that your package still in transit now. You may receive it soon. Please no worry, you are our precious customer, we will do anything that we can to meet your requirements. Hope you can trust us.
Sorry again for all the inconvenience. Hope you can receive your package soon.
If you have any problems, please feel free to contact us.
Yours sincerely
If I could, I would not give ONE star to this site. Complete scam! Placed my order over a week ago and then got an email saying my payment had not gone through. Check my credit card online and it shows that the payment went through and was posted. I email them telling them I had paid and would like my stuff. They email me back asking for an order number, so I give it to them. TWO major flags here: 1. They couldn't track the order number that they had sent me IN the email that informed me that my payment hadn't gone through. 2. They couldn't find where my email had made any orders period. IF THEY DONT SEE WHERE I MADE AN ORDER WITH MY EMAIL, HOW IN THE HECK DID I GET AND EMAIL FROM THEM ABOUT MY PAYMENT FOR MY ORDER?! This doesn't make ANY sense to me! They keep asking me for my credit card number and proof of items bought. Sent a screenshot of my bank statement and also sent in the order numbers. This site is nothing but a scam and a hassle to deal with. I'm pressing charges to get my money back or having my items THAT I PAID FOR delivered ASAP! DO NOT ORDER FROM HERE!
Tip for consumers:
DONT BOTHER
Date of experience: October 14, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I placed my order July 1,2020... i was sent a email saying it shipped July 23,2020... today is aug4. And i still dont have my package!
Date of experience: August 4, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This is a fake site. I ordered and never came, when I asked about it I got two automated replys! Do not buy from This site.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Disrespectful with customers
Fraud delivery commitments
Never received merchandise on time
Cheap quality items
Date of experience: December 30, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
WTF how do you get in touch with them to get your money back? I will not ever recommend them to anyone
Date of experience: August 30, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Everything was great except for the fact my 40% discount is for the unsale price. I think that is misleading, and annoying...
Date of experience: July 25, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
You placed on July 25 including 7 items. Now, you items have been prepared well. We will ship them out as soon as possible.
Apologies again for all the trouble, hope you will receive the order soon!
Don't buy as they are cheating as I pay INR 1106 and when I return only 920 I received my wallet as per telephonic discussion only INR 65 will be deducted
Date of experience: November 10, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered since May 10 and now it's June 16 n still haven't received $#*! and I spent over 100 dollars
Date of experience: June 16, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I sent the items back and I never received the refund it's going on a month I will never buy nothing else I want my money I made a report now I will have news people's and let the they're are thevie
Tip for consumers:
Don't do it
Products used:
Clothes
Date of experience: May 31, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I give Shien 10 out of 10 their Jewellery is Stunning beautiful Bought Duvet Sets very nice cheap also Hand bags one can't complain so Cheap yet so beautiful for me 10 out of 10
Date of experience: July 29, 2023
Scam don't buy they never send the order report issue to costmer service they don't respond its over 2 weeks and no respond I think it's scam
Date of experience: December 2, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Ordered a shirt cost $60 after shipping
Took a long time to arrive
Company sent wrong item
Will not honor any return
Don't use this company
Products used:
Shirt
Date of experience: February 23, 2023
Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
We order a purled shoes and the send us ping and they want me to pay the return cost
But you make the mistake so you have to pay everything
Tip for consumers:
the sent me a different color from what i ordered
Products used:
shoes
Date of experience: April 28, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I bought 2 times from this store and the products were just as described and same as the pictures. Verry satisfied
Date of experience: April 26, 2018
I had a £65 parcel delivered while I was in hospital. Evri took a photo showing the parcel in his hand at my front door, but posted a note to say the parcel was put into the yellow bin, not the place he photographed it! My partner checked the bin when getting back from work and it had been emptied by bin men. I contacted shein with photographic evidence of all of this who told me they could not refund and to contact Evri, which I did and they told me to contact shein for a refund, shein then told me to contact the bank and file for a chargeback as they couldn't do anything. I did this and weeks later after a ridiculous amount of messaging between myself/shein and myself/bank, shein DECLINED the banks request for a charge back! The bank have offered to take the case to arbitration. I made shein aware of this who asked me to see the whole conversation I had with the bank, then again told me to contact Evri and report it, which I told them I've already done and they messaged me and said contact the bank and file for a chargeback. Now every time I message them on the same conversation they tell me to contact Evri and the bank when I'm clearly telling them that I have already done this and the bank are taking further action against them because they're rejecting the chargeback. I gave them a final chance to refund me before I accept the banks offer to take further action, and they responded telling me to contact the bank… they're clearly not listening to me at all or even reading my messages, they refuse to take responsibility for the parcel and have basically stolen £65 during a financial crisis, and considering the amount of money I spend on there regularly (which is a LOT) this is disgusting customer service! Never had a problem before, don't know what's happened to them lately. I can't even trust them to order from here again after this. I will be taking further action with the help of the bank.
Date of experience: February 2, 2023
Hello，Thanks for your comment，we will improve our service. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I bought a waist trainer but got wrong size and they won't work with me, so I bought something I can't use. I won't buy from tgem.
Date of experience: March 29, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love to do shopping with shein, for the vastenss of articles that offers! Quality is In the average, but the fantasy of the clothes is single.
Date of experience: November 29, 2019
Bad customer service, they didn't help anything about my return. The clothe is not as i expected and they have tooooooooo bad customer service
Date of experience: July 19, 2017
Hi Mekdi,
Thank you for ordering from our website.
We'll take actions to improve our quality-control, and make our customer more satisfied.
And the return label we provide you is free, we will not deduct $5.99 from your refund.
Next time you could choose to make the order on us.shein.com, and get the free return.
If you have any other concern, do not hesitate to contact us.
Love SHEIN! Great items at a great price. Customer service is always great! Love purchasing from SHEIN.
Date of experience: January 9, 2020
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi Juliana,
Thank you for choosing SheIn.
Sorry for the late reply and keeping you waiting.
Sometimes we can ship these items which marked with "Ships In 24hrs" within 24hrs, but we found that some items we need more time to stock them. Hope you can kindly forgive us and accept our sincere apologies.
Your order has been shipped on Aug 31, as the logistics company needs time to update the information, sometimes we may not be able to see the detailed tracking information until it has been arrived at your country. We will give you the tracking number via email, you can track it later. Hope you can wait patiently.
Sorry again for all the inconvenience.
Hope you can receive your package soon.
Best wishes