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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I currently in the prcoess on my first order after applying the first order 40% code nothing changes. Please help
Date of experience: September 26, 2016
Do NOT shop at this site. I've ordered from them three times, and i've had problems with them twice and they have HORRIBLE customer service. First off, i ordered an item off their "presale" where they offer a special discount price on the item depending on how many units of that item they sell. Thinking that i was getting a deal, i purchased it, but when i was on their site again to take a look, their "retail" price was a lot lower than the "sale" price i had paid for. WHAT A JOKE. And when i received the item, it was of $#*! quality and poorly made that it was extremely uncomfortable to the skin and i do not know how i will be wearing this item. A WASTE OF $thirty. Secondly, they did not ship my second item i had paid for for over a month until i emailed them regarding the shipment. I received the shirt the other day, and the collar of the shirt was stretched out in a really awkward way that it looks horrendous when i wear it. SO i emailed them how i want to return the item and how i refuse to pay for the shipment back since it was their fault of not providing me of proper quality. LOL bull$#*!, all they're saying is how they're sorry, and how the stretched out collar isnt that big of a deal, when i paid $twenty for it and i can get a legit proper shirt at a store for that price, but if i want to return the item i need to pay for shipping back or i can just keep it. THIS SITE IS A $#*!ING JOKE. STAY THE $#*! AWAY.
Date of experience: March 25, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Promotes free return within 30 days of shipping. Then doesn't accept returns nor responds to emails. STAY AWAY. SCAM
Date of experience: June 16, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
My package has "been at the local courier" according to the Shein site since May 24th. FedEx is still showing Estimated delivery pending and that just a label has been created but they have not received the package. I actually got a response from Shein on Instagram and they're putting all responsibility on FedEx, saying they're experiencing delays. They also said my estimated delivery date is June 15 which is Monday (no idea where they got this information from), it's currently Saturday and my package has yet to arrive at FedEx so clearly that Monday delivery date is inaccurate. They also said in the message that I should give an additional 2-5 business days after the estimated delivery date... in other words what they're saying is all a bunch of nonsense. The FedEx site says the package will be shipping from California, I am in Florida, however I have received other packages via FedEx from California from other companies with no delay. I have ordered from Shein in the past and got my packages in a fairly timely manner but this is ridiculous. They're just passing the buck and putting the blame on FedEx... I believe Shein is quickly marking packages as shipped so people are not able to cancel and request refunds (my order was placed May 13th and marked as shipped on May 14th) however they're not actually shipping items for weeks after they claimed they have. There's really no other explanation or excuse for such long delays when the items are supposedly already in the US. It does not take 22 days for a package that is supposedly at a carrier in California to get to Florida. It is also disgusting that they're using the Covid situation as an excuse and to their advantage to cover up their bad business practices. At this point I will never purchase from Shein again and will advise everyone I know not to either. I don't even want these items anymore and would just like a refund. My next step is contacting my bank and filing a dispute.
Date of experience: June 13, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Today there was a $500 SHEIN order on my Credit card I never purchased. I won't be trusting putting in my card info anywhere anytime soon
Date of experience: March 6, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered a winter coat. Received it and it was totally the wrong size so I retruned it. It has been over a month and no refund.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2019
Dear Kathy,
We have sent an email from dispute@shein.com.
I won a cupon code with a christmas competition. SheIn wrote me the day of the extraction and in one week they wrote me de cupon code.
Date of experience: January 2, 2020
I put in my order on June 16th and I still haven't received my order. The tracking info on it hasn't changed!
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 26, 2017
Hi Ewa,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, except the item (bag170615306), other items are ready for shipping.
How about we ship the ready items for you first?
If you are not willing to wait, we could also cancel the item (bag170615306) and issue the refund to you.
Waiting for your reply!
Love it so much. Would shop again. Loved the pop up shop. Friends came yesterday and loved it.
Xoxoxoxoxoxooxoxoxo
Date of experience: October 20, 2019
I started to order from this company last year, and it started fine, however, since then, ive waited and waited on an order for over a month, chasing it all up with them, then having to cancel the order and then be refunded. I decided after awhile I would try them again as one bad experience doesn't mean it would be bad again, however now I placed 2 different orders... the 1st one received 2 of the tops in the items I received don't fit/sit properly so I sent in a ticket to be relied by customer service on how I go about exchanging these items. The 2nd order I received is a beautiful dress, however it is far too small and the braclet I also ordered was also far too small and chunky. Again I sent in a ticket to be emailed back that they wouldn't accept the braclet to exchange due to their return policy and instead of me sending back the dress, how about a 25% discount off the next order! Now for 1... I checked their so called return policy, and all it states is they wont do a return for jewellery etc, no reason... nothing! A policy is suppose to state facts! Being unhappy with this product and have only tried it on and put it back in its package... what is the reason for not exchanging it! Secondly, why would I keep the dress I ordered if it doesn't fit! Do they really think a 25% discount off another purchase when im so %#^$%&*%^&* at the moment would help? They're lucky if I ever purchase from them again! As far as im concerned their customer service is horrible! Now I have to wait for more responses to tickets just to get anywhere with a simple issue with a simple solution! Will not be recommending to anyone I know!
Tip for consumers:
Don't!
Date of experience: April 22, 2015
Dear customer,
Nice day.
Sorry for the late reply and we sincerely apologize for letting you down.
About the order you canceled, sorry for the waiting time. Generally we need 5-7 business days for processing.
But it was delayed because of our seven-day holiday before. Hope you can kindly understand.
Sorry to hear that you were not satisfied with this bracelet and wanted to return it. About the problem you mentioned in the comment that why we cannot accept the return request for the bracelet, it is because these jewelries are so delicate and return from you to us will take such a long time.
We can not be able to guarantee that it won’t be broken during the return. And about the dress, sorry to hear that it cannot fit you well. In order not to bring you more inconvenience, our customer service offered you this proposal. Could you accept this suggestion or do you have any proposal? Hope you can kindly understand.
Looking forward to your reply.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Best regards.
I loveSheinshide! Everything I bought through this site is a great, high quality and cheap! The shirt i bought is beautiful and sexy. It fits great!
Date of experience: October 9, 2013
I ordered a few items and paid for express shipping and it's 2weeks later and I still don't have my items
Date of experience: February 9, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Im from Brazil and I love shein, I love their clothes, accessories and jewerly as well. I always get what I expected to.
Date of experience: November 7, 2017
I ordered 5 days ago and it still says processing and I still haven't got my tracking number. I even got expidited shipping.
Date of experience: July 27, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your placed on July 24 including 6 items. It usually takes 3-7 business days for us to get the order ready for shipping. Therefore, we ship out your items on July 28. The tracking number is 6129999*********0846(we have sent it to your email box). You can get logistic information through this linking. http://www.fedex.com/us/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
You have so many beautiful clothes for women. WHY do you not have anything fir women over 200lbs. Not fair
Tip for consumers:
Sell larger sizes
Date of experience: May 27, 2023
Thank you for your suggestion, we are committed to meeting the diverse needs of customers, so stay tuned.
I have bought a skirt and it was completly deformed and have a hole in it when i received it
Very bad quality and shipping service
Date of experience: April 10, 2015
Dear customer,
Nice day.
Sorry for late reply because of our three-day holiday.
Generally we only need 5-7 business days for processing. It takes longer than usual because you placed an order with the amount more than $300, we needed some time to verify your payment under this situation.
Moreover, you have so many items in your order, we just want to make sure everything will be delivered in good condition. And the whole progress was delayed because of our holiday.
Hope you can kindly understand.
We have checked for you and found that your order has been shipped already. 30183202405 is your tracking number and you can track it via http://www.17track.net/en/result/express-details-100006.shtml?nums=30183202405.
Really sorry for the waiting time and we sincerely apologize for that.
And sorry that you are unsatisfied with our customer service. Please remember that you are our precious customers. All our staff are sparing no efforts to help you solve your problems and meet your requirements. And we will do better in future.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Yours sincerely.
Incredible shop. My sweater came right, same right and same as the site. Loved it.
My *******@blognatielesouza
Date of experience: June 4, 2018
Shein says they don't know anything about it. Do they or don't they? It got confirmed as a Shein order, but Shein couldn't find any trace of it.
Products used:
Clothing
Date of experience: October 20, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I dont know, I love shein, I love their clothes, accessories and jewerly as well. I always get what I expected to.
Date of experience: October 26, 2017
I love Shein!
The clothes are very nice and the prices are amazing.
The clothes are very fastvat home!
Date of experience: October 31, 2017
A good 2/3s of these reviews are fake and a cover-up for their terrible "company" service. They're based out of China and USE SWEATSHOPS. If you ever needed to return one of the items you purchased from them, they give you an ADDRESS TO AN APARTMENT IN CALIFORNIA. Someones home? Sketchy. But they'll only give the address to you after you've harassed them constantly for it. Their customer service is all broken English, they probably don't even live in the United States. Also, on ALL of their social media sites, THE PICTURES ARE NOT THEIRS. They advertise their pictures FROM OTHER SITES AND OTHER OWNERS OF THE PICTURES. NONE OF IT IS REAL. They steal, the lie, they manipulate, and most of all, the photoshop the pictures. They remove watermarks from the real owners of the pictures and LEGIT COMPANIES. They make it so it "looks" like their products, which is most certainly isn't, and then advertise it as their own. If they're called out on it, THEY JUST DELETE IT. No apologies to the real owner of the picture, no explanation; they just delete it like the never did it. Whoops I guess? Do not buy from them. The sizes run small because it's all from China, the customer service is non-existent, the clothes are even poorly made with cheap material, and they steal. Do you want to purchase from a company like this? Your risk I guess.
Date of experience: July 22, 2014
Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
It wasn't good the shipping is horrible and takes forever don't order from here! I things will get stolen...
Date of experience: September 3, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Sheinside is trustworthy site where to buy clothes. Good quality and costumer service. Highly Recommended!
Date of experience: November 29, 2015
They don't even have customer service. Never recived my order neither shein or delivery companies chosen by them care.
Date of experience: September 21, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi Kolin,
Thank you for ordering from our website.
Please noted that our coupons are based on the original price, we checked your order, it shows that two of your items are both enjoyed the discount more than 40%, therefore, you can not use 40% coupon for this order, but you could use it next time.
If you have any problem, do not hesitate to contact us.