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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Just received a coat, the quality of the material is to be expected as woolen polyester but it looks like it was sent through a washer and dryer multiple times. Seams don't match up and are stretched. Needless to say, I decided to return the coat. When searching for how to return the item I discovered that I needed to place a return order tracking number and link after I returned the item. I was confused about the return process so I started a chat with the online help team. Well, to say that the "help" on the other end of the chat was condescending is not saying enough.
I was informed that I ordered my items off www.sheinside.com NOT us.sheinside.com so I did not qualify for free returns. Please see picture attached of the conversation... I apparently was not "paying attention" enough. I could not believe a customer service agent was telling a paying customer to pay attention. Completely out of line in my opinion. However, all the links the man sent me to clarify the return policy directed me to us.sheinside.com return policy webpage which states clearly "free returns". When I asked for the www.sheinside.com return policy link he sent me a link that directed me right back to us.sheinside.com's return page and a picture of a return policy typed out. Finally the man said they would give me "a free return shipping label this time." When he asked what items I wanted to return I told him the coat and he said "only this one?" I said yes, I hadn't received the other items in my order. I was then told that I could wait till I received them all and then contact them! I think I can make that decision on my own? And based on reviews of how long their shipping can take I didn't want to wait around for that order till I got my refund on the coat.
My experience has been unbelievable... After requesting what I would think is reasonable information (a link to the page I apparently ordered from for the return policy) and not being able to produce it and then being told I should just wait and contact them another time? Also, after reviewing the webpage I have realized there is no phone number to speak with customer service agents over the phone, this is a red flag in my opinion. It should be noted that I am still not able to access the webpage www.sheinside.com. Try it yourself...
Date of experience: January 27, 2015
I have ordered from the website several times now, and love it! The prices are great. Recommend it.
Date of experience: May 5, 2016
Shein has VERY CHEAPLY MADE clothing. Sizes are not true to fit. They may work for Asian women but they do not fit American women.
Date of experience: May 14, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
THE DRESS AND SUNGLASSES I BOUGHT ARE VERY NICE. I GOT COMPLIMENTS ON BOTH.
I LOVE SHOPPING HERE. I ALSO BOUGHT ANOTHER PAIR OF GLASSES.
Tip for consumers:
The size are right on for USA
Products used:
Dress. Blouses. Sunglass
Date of experience: August 21, 2021
Update: 12/9 The returns are super slow, and since I've experienced this before I know it's not due to the holiday season. Last week I checked the tracking and it showed that the item had been received, this week it says it hasn't. I don't have a screen shot from last week, but the one from today shows that, even though it says it hasn't been received, it was returned on 12/5. This site isn't bad, the clothes aren't bad quality, and the shipping time to receive the item is short, but their return and refund times are not great. Getting your refund will likely take 3-4 weeks. The only reason I think I got my refund quicker is because they saw my original review. Just for a timeline, (you can see evidence is the attached photo, but I created my label on 11/20, it went out that Friday 11/22, now it is 12/9 and still no refund or communication that it is being processed. My review will not go up again, but it may go down, depending on when/if I ever get refunded. They need a better system.
Update: I received my refund and someone from support reached out to help with it, So I'm editing the rating from 2 stars to 4.
I ordered some items from shein. This wasn't my first time ordering from here, but after my trial order went well I decided to order more things. 2 of them were good purchases, i order 2 sets of night wear and 2 other shirts. One of the night wear pieces ripped within 2 minutes of trying it on, not due to size because I had purchased the same item previously in a different color and it fit fine. The other was not true to size, one shirt was tight in the shoulder/sleeve area and the other shirt did not look the way i though it would. I sewed the rip in one of the night where pieces, so 3/6 wasn't that bad. However I can't return the too small night wear piece and the other 2 shirt I can. I sent them back with the prepaid postage last week on the day after Halloween and the tracking number shows that it hasn't even left the city where I shipped from. I'm not sure what is on the label, but It has been almost a week, and will probably be another week before I actually get a refund. On top of that there's no humans to contact only robots that don't understand your questions and say "I will take your feedback and continue to work hard" but my questions are left unanswered.
Date of experience: November 7, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Forgot to change to my new address, useful staff helped me to solve it in no time!
Date of experience: June 26, 2016
They have amazing clothes at great prices. Free shipping, great customer services.
Date of experience: July 5, 2016
After sending some emails, finally problem was solved, order was cancelled & refund was made to me.
Date of experience: January 10, 2017
Dear Claudia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on November 18,2016. The tracing number is RT35280XXXXHK, you could check through the link http://www.17track.net/en/. We are so sorry that you still have not received it, the package might be lost during the transit. And we will process the refund to your credit card as soon as possible, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I order a jean jacket and i havent gotten about 2-3 months!
Date of experience: November 7, 2016
Dear Sarah,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows the package has been shipped back to us. We will process the refund to your account as soon as possible, but the bank may need 15-20 business days to process the refund, please kindly wait for a few days.
If you have any other concern, do not hesitate to contact us.
Always great! Fab clothes for such a good price and great quality.
Date of experience: December 26, 2019
Once I return a item that I didn't like or that wasn't my size I return it right? AND I GET NOO REFUND, its just a waste!
Tip for consumers:
a total waste
Products used:
shoes
Date of experience: October 26, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Bought a dress and a shirt. Literally like plastic. Don't buy...
Date of experience: July 1, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
3 years shipping I guess is normal for the shein, this kind a business should be out of way soon,,,
Date of experience: January 9, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The clothes on sheinside are very cute but overpriced. The shipping is free which is very good
Date of experience: October 12, 2013
Dont return anything cause you wont have your money back! Still waiting for my refund since May!
Date of experience: December 26, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I think shein is the worst because you order, and never get what you want. Never order from shein!
Date of experience: January 14, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
They have very beautiful products, and a lot similar to very expensive products
Date of experience: August 15, 2016
I love their selection of dresses! I have ordered many dresses and I have loved every one of them.
Date of experience: November 23, 2015
Shein support terror. Shein exploits its workers. Shein supports hamas! All Israelis boycot shein.
Date of experience: October 15, 2023
I had worse experience with shein. Neither I got my products nor my money back. I want my $65 back.
Date of experience: July 24, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I like the quality of the purchased goods. The service is excellent.
Date of experience: July 13, 2016
Never received my order. Horrible company. DO NOT ORDER FROM THEM!
DO NOT ORDER,DO NOT ORDER, DO NOT ORDER!
Products used:
NONE, NEVER RECEIVED ORDER
Date of experience: July 10, 2023
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear customer,
Sorry for the waiting time and for all inconvenience we have brought you.
We sincerely apologize for that.
To save your time, we decided to ship your order in two parcels. Hope you can understand,
And sorry to hear that the quality of our product cannot meet your requirements. Maybe you can take some photos for us so that we can check them with our factory.
After confirmation we will refund you full for any quality and size problem caused by us!
We also need to apologize for misunderstanding about the return postage.
Hope you can understand and forgive us.
We noticed that you seems not to be very satisfied with the proposal proposed by our customer service. Please understand that all of you are our valuable customers. It’s not only our responsibility but also our honor to help you. They proposed that in order not to bring you more inconvenience.
We regret hurting your feeling and making you disappointed and angry at us. But we didn’t do that deliberately...
We are sure that our customer service will figure out a way to fix it.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Best regards.