SHEIN

The worst online store ever. I bought some clothes on october 05. Today is november 17 and they have been telling me that in a few days my clothes will be shipped. They are thieves I'm so angry and frustrated. And from panama and i purchased a lot of jackets because i moved to united states and I have been waiting for them to use them in winter and I'm freezing myself. I want a refund. This online store is a scam. I don't recommend it at all. Its a scam. They are irresponsible and liars! The shipping information is false. She inside is affecting people. Don't play with peoples patience.

Bought an outfit, and paid expedited shipping costs to ensure that it would be here in time. My shipment email came through and a few days later I checked my account and it was labeled "delivered". I still haven't received it! I left a ticket and customer service acts like I'm dumb. They said I changed it to say delivered and that I didn't pay extra for shipping. Never dealing with this awful company again. First time buying and last time.

Hi, I purchased a nice vintage dress from www.shein.com for my wife to attend my company’s yearly dinner party. The dress fitted her very well as she received many compliments throughout the night which made her feel really good and made me even happier about my purchase. The ordering process was pretty easy to complete and the product was shipped on time as was stipulated when making the purchase. The dress was properly packaged and although nobody was at home to receive the product when they first arrived, they returned later in the day. I had a great experience shopping with shein.com and I will definitely be purchasing more items with them.

I ordered a total of six items and out of that I returned four. I sent it three days priority but happened to lose my tracking number. It's been two weeks and I keep asking them if they received it and they just kept asking for a tracking number when I told them I lost it. I'm out $80 plus return shipping and they want to close the ticket now. Very unhappy with this website. I normally wear a small to extra small at times and their one size is ridiculous. I can barely put it on or my arm through. Please guys, be careful with these websites.

I have ordered quite a few items from Shein and I have loved pretty much every piece. They are trendy and VERY affordable which is the best part! It's hard to find cute clothes that the average girl can afford. The quality is there too I mean for the price it's not bad! The only down fall is it does take a little longer to receive the merchandise but if your not needing it that week it's not a problem! I will keep ordering lot of cute stuff from Shein! :)

The dresses that I ordered were not as advertised. The material Quality being inferior and some stitching defects were also there, owing which I wanted to process a return, I initiated a return minutes after receiving the order... But even after raising 5 tickets and getting three messages and commitment from their end for the pickup, even after 10 days there is no pickup of the products from my place. So I will never recommend anyone to buy from Shein. Very bad experience

OK, I bought a few shirts and a pair of jeans. 2 shirts have already shipped and they were delivered. The 2 shirts I received were great. Amazing material, not cheap at all. For a first impression is Shein is pretty good with clothes. My only problem is the shipping. I guess I'm just a little impatient because the clothes are so cute but it's been a week and still says processing. But other than that two thumbs up, good job!

Although my other review was quite harsh when I received my dress it was beautiful.it look exactly like the picture no scams but it came two days late.the people responded well. Make sure you order ahead of time.the quality is great! The gold sequin dress is lovely. I am adding on to it to where it to prom and I will email the website pictures it's beautiful

I was very impressed with the quality of clothing at SheInside and was able to get a discount using their sale codes. My daughter also just loved the shirt I got her. It shipped a day after I placed my order and was here two days later! Also, customer service is top notch. I had a question and received a response immediately. Will definitely be coming back!

I recently ordered from shien for the first time I absolutely love their merchandise however I never received my order from fedex whom they used to express ship my items. Long story short nothing can be done about the situation bc they marked my package delivered... Since the pandemic all of my shopping is online sad to say as much as I love their merchandise I'll never place another order just because I don't want to lose out on any more money bc of their shipping service

It is the best site for online shopping which I ever visited..., really i buy a cute dress and some different accessories for my gilr friend she felt very happy with these products. So i can surely prefer this site to visit more and more for any further requirements..

I ordered a Bag for my mom for her birthday. And I was surprised when they delivered the product on the correct date (set by me). The packaging done was looking very beautiful and it didn’t seem to have any kind of breakage. When I opened the package the bag was the same as it was in the picture. I was very happy after I found the product at its best and there delivery speed is also very fast. Thank you shein.com for giving us a huge variety of everything and for such a good service. Keep it up.

I placed a fairly large order with them and have yet to receive a confirmation email. When I log into my account it shows 1 previous order I placed with them a year ago - not the current one. My bank has processed the amount but there is no record of my order! Customer service will not get back to me.

UPDATE
They were able to get in touch with me and find my order. They were on holiday when I was trying to get in touch. Definitely google chinese holidays when you are lacking response. They all may be out of work for 1 week-1 month.

I have purchased with Shein 3 times (and have completely forgot each of the times because of my terrible memory) and never received ANYTHING! And now they all say expired. Note, ive spend almost $100 each time! Such a scam! Dont waste your time or money on this site...

Three weeks on and no sign of my order. We've gone past the delivery date specified. I was prepared to wait but I would like it turn up by the deadline. Unable to speak to customer support, just go round and round with the robot agent. So now what?!

I bought a total of 19 items from Shein. On June 28,2023, my things were returned (12 items), and proof was sent to Shein. Upon return, Shein's website showed items were received, etc. They said 1 of the 12 items was not refundable, so only 11 of my things should have been refunded. As of a month today, they are now telling me items returns were not received at the warehouse. From the photos, items were received, and they refused to refund me my money. I have created chat after chat, and all the representatives do is say they are investigating concerns and nothing has been done. They cannot assist me, and you can't communicate with a human. I do not recommend ordering from Shein because they scam you.

There's something for everyone on the Shein site. I've shopped with them for two years and I'm always delighted with my items when they arrive. They also have excellent customer service and will let you know immediately if there's an issue with your order. I recommend them most highly!

I have been a loyal customer for years, and they suddenly started scamming me. They don't allow live chat anymore, and there is no way to get refund. I tried ticket repeatedly and just get the same bot messages that refuse to help or else they just close the ticket with no help. I am going to have to do chargeback and never shop here again. They will also be reported to the FTC. Very disappointing that customer service is suddenly non-existent after I was sent an entire order of wrong sizes.

This place is terrible! The quality of the products are horrible! The size charting is way off! And the returns are terrible as well. I am still waiting on my money back from a return made for months ago! I will never again shop there or recommend to anyone!

I placed an order back at the end of may and still have not received my order. You cannot talk to anyone. Customer service is a robot that just gives you the same info you already know. This is ridiculous don't order from them. You will waste your money.

I really love everything that Sheinside has. They're clothes are so cute and I'm absolutely in love with my sweater. It's really comfortable and soft. The price is probably just right, not to expensive not too pricey.

First of all, out of the three items I bought only two of them actually shipped within 24 hours. I have a tracking number for that and am praying that it will actually arrive. Second, my order is supposed to be expedited shipping yet the third item that is supposed to be shipped within 24 hours is STILL processing after nearly 5 days. I have now submitted two tickets and an email asking customer service when they will ship that last item out, because I am moving in 10 days. Not only have I gotten no response, I am starting to wonder if all these "great" reviews are their employees because everyone seems to think the material is cheap along with the service quality. I really hope this is not the case and that a representative will get back to me ASAP as well as send out my last item. I do not appreciate the silence or inconvenience.

Please I have ordered for things which I have spent a huge amount trying to buy from their site. I actually received ID codes which cannot be tracked even on their own website. There is no way to reach customer care either. And no idea when the delivery will be done or which delivery company in Sweden will do my delivery. I actually feel lost and very unhappy. It is not fair at all.