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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1601
  • Value
    1495
  • Shipping
    1586
  • Returns
    1187
  • Quality
    1421

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
116
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Reviews (4,913)

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Reviews that mention popular keywords

customer service (1307) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user mariab1337
Kentucky
1 review
4 helpful votes
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June 23rd, 2021

I ordered several items from this company and few items were damaged. My earring backs were bent in the downward position and the feather necklace I ordered was way smaller than they said and the feathers on the metal necklace were even bent. They do not package their products good, my items should have been sent in a box instead they came in a plastic bag that had several cuts on the bag. I will never order from here again.

Service
Value
Shipping
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Quality

Date of experience: June 23, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user evaf16
Massachusetts
1 review
0 helpful votes
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July 9th, 2017

My items took over 2 weeks to arrive at my house, even with expedited shipping. I was able to contact a customer service rep and ship half of the items, but the other half took over a month to arrive. The sizing and fabric was terrible, plus half the items didn't fit me even thought I meticulously took at matched all of my measurements. There were many loose strings on my clothing and I was very disappointed in my purchase. Do NOT be fooled by the trendy pictures, because I guarantee that a cotton blend adult medium dress will not come as it seems.

Date of experience: July 7, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Eva,

Thank you for ordering from our website, we are so sorry for letting you down.
Normally, it takes us 3-7 business days to process the order and another 4-7 business days for expedited shipping.
Because the item (RDRE170515205) is one of our best sales products, it takes more time for processing, we are so sorry for keeping you waiting.
We know that our measurement is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that, we would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Please confirm with us which items did not fit, we will certainly help you return and refund.

Waiting for your reply!

Thumbnail of user claudetteh30
Canada
1 review
1 helpful vote
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September 1st, 2021
Verified purchase

Will not be shopping on this site anymore.
Almost a month and no update on shipping
I ordered summer stuff but summer will be over by the time I get my order
Very sad because I don't care for those things anymore

Date of experience: September 1, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Would you please send us an email at support@shein.zendesk.com with your order number? Thank you and have a wonderful day!

Thumbnail of user kiaf6
Canada
1 review
0 helpful votes
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November 15th, 2021

I placed an order and they sent me wrong items. I contacted them several times thorough their website and different emails and phone numbers and they never replied. I do not recommend this Chinese company. Stay away and shop from reliable brands.

Service
Value
Shipping
Returns
Quality

Date of experience: November 15, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user mariar74
Bangladesh
1 review
0 helpful votes
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January 11th, 2016

I ordered the black short sleeve body-con dress. I really love this site ordering systems and also the shipping policy, all of which were shipped quickly and got here when they were expected.
Fantastic customer service! I will recommend you to all my friends!

Date of experience: January 8, 2016

Thumbnail of user mahoganyn
Florida
1 review
1 helpful vote
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May 3rd, 2017

Just confirmed my order still hasn't shipped and it was express shipment 15 days ago. They stated it would be another week. I was counting on a dress for a major event this is very disappointing and bad business. I requested a full refund.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 1, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Mahogany,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our logistic system, there is some delay of your package, we are so sorry for keeping you waiting.
And we have cancelled your order and processed the refund to your Paypal account today, you will receive it within 48 hours.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user marilyna526
Canada
1 review
1 helpful vote
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July 28th, 2023

I had to select 1 star but should be no star. I waited for my product over 1 month. Got the tracking number it showed delivery. But not received I have been in contact with them for over 2 months wanting my money back. I keep getting the same response from different people with odd names to wait it takes time. 2 months is too long. No one understands that this is my money and I have to pay my credit card interest. Maybe this review will get it going

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Shipping
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Quality

Date of experience: July 28, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user jninjam
India
6 reviews
7 helpful votes
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May 10th, 2016

I have ordered from shein multiple time.
They actually offer fast delivery. I usually get my product within 15 days.
Quality is so good.
I have been placing order since 2014.
I have ordered variety of products like bag, tee and outer wear etc.

Service
Value
Shipping
Returns
Quality

Date of experience: May 10, 2016

Thumbnail of user kimb1934
Canada
2 reviews
2 helpful votes
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May 4th, 2023

I have just recently started ordering from this company when I received my almost $200 order It was missing an item I reached out to customer service to receive an email saying that they did not give me the wrong item. I have the wrong dress they sent me instead of the correct dress. I'll no longer be shopping at this place or wasting my money here.
Thanks for calling the customer a lier.

Tip for consumers:
If they do not send the correct product they will tell you that they did when in fact they didn't.

Service
Value
Shipping
Returns
Quality

Date of experience: May 4, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user lesliet174
California
1 review
0 helpful votes
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July 15th, 2020

I enjoy shopping on this website. However, it takes a few weeks to get here and you don't really get updates on where your order is exactly. Another than that, the clothes has a good price for what you get and it's very affordable.

Date of experience: July 14, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user mirandaa3
North Carolina
1 review
0 helpful votes
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November 8th, 2014

My personal experience with SheInside has been great. I've ordered multiple products from the site and have had no issues. It takes a little bit of time for the products to reach their destination, but I would say it's worth the wait. My clothes from this company all fit great and I've only had to return something one. When I did return it, the process was easy and I got a full refund. I'd recommend SheInside.

Service
Value
Shipping
Returns
Quality

Date of experience: November 5, 2014

Thumbnail of user eloiseg23
Ohio
1 review
0 helpful votes
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January 16th, 2023

I have ordered from them a few times in the last months. The quality of the clothing is not the best but it isn't that bad. I have realized the shirts are way thinner in materials then they appear online. I actually love the jeans. No complaints there. The shipping does take approximately 2-3 weeks and for some reason they tend to ship one order in 2 separate packages? But all in all I don't think it is terrible. I will continue to order from them.

Tip for consumers:
I would place a small order at first and see if it's something you like and are willing to wait for the shipping time

Products used:
Jeans shirts and shoes

Value
Shipping
Quality

Date of experience: January 14, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user babydalls
Minnesota
1 review
0 helpful votes
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September 30th, 2023

I ordered from them september 9th I got a confirmed email of the order few days later. I got a tracking number. I tracked the package. To find out it was delivered to Pittsburgh, Pennsylvania, not Minnesota. I emailed them to get a response. It's, and I've not heard anything back. Can we say poor customer service? I will never order from them again this is ridiculous. I even sent them proof it was delivered to the wrong address and wrong state and nothing in return but they can charge my credit card with no problem.
This company is a scam

Date of experience: September 30, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user anni61
Australia
1 review
0 helpful votes
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January 18th, 2022

They are scammers. They lure customers to order. My first order arrived timely. I ordered second time in November and delivery date was supposed to be 9 December. It's 18 January and still nothing received. Orders worth more than A$130. I am very disappointed as they I wanted to give as Christmas presents but nothing arrives!

DO NOT ORDER FROM SHEIN. Unreliable and no communication to inform customers what happened to the delivery!

Tip for consumers:
I think they are not genuine seller. No contact details and never respond to email even written numerous times.

Poor customer service and never refund me. Goods ordered didn’t arrive at all!

Products used:
Blouses

Service
Value
Shipping
Quality

Date of experience: January 18, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user lisad82
District of Columbia
1 review
0 helpful votes
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April 12th, 2015

I bought one of the Lace Skirt from sheinside.com and it is very lovely. Lacy and pretty layers. Comes to about mid calf. I would guess US size of 12-14-16, not much bigger. Flows nicely. Looks like it will be wash and wear type material. Very pretty nice and light weight and I am sure I will be wearing it often. This came much sooner than expected date. I'm very happy with it, and definitely recommend.

Date of experience: April 9, 2015

Thumbnail of user niccic5
Florida
1 review
0 helpful votes
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September 29th, 2021

I have written and spoken to there customer service multiple times sent everything they asked for. They have confirmed twice now in writing I should have a refund. Even have given me an amount. Its been about 2 months and nothing. Horrible customer service, unfortunately I was ordering a lot but I will no longer be a customer until the issue is solved. I am happy to send the conversation to any manager that works there.

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Would you please send us an email at dispute@shein.com withsitejabber+your username on the title? Thank you and have a wonderful day!

Thumbnail of user laurab70
Oregon
2 reviews
1 helpful vote
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July 3rd, 2014

I was worried about ordering from this site but after reading many of the reviews I realized most of the complaints against the site were about how long shipping took. This did not bother me because I understood the items were coming from China. I placed an order for 3 items they all arrived after only 9 days, in good condition and the quality was better than I expected for the price. I'm happy with my experience and will be ordering more items soon.

Date of experience: July 3, 2014

Thumbnail of user kaitlynh4
Singapore
1 review
2 helpful votes
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May 14th, 2015

When I first found this website a couple weeks ago, I was super excited to find everything at a reasonable price for good material. But since it still states my shipment is being processed even though I ordered over a week ago. I've attempted to contact the company with no response on where my order is even leaving a message that I needed it in 2 weeks. I have been left with no response since asking for help.

Date of experience: May 11, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for the waiting time.
We are glad to hear that you are satisfied with our company. You are our valuable customer, and we cherish our every customer, your satisfication is our best honor.
We have checked for you, and found it belongs to the natural processing time. General speaking, we need 5-7 working days to process your order.
We have checked for you and found that your order has been shipped already. We will inform you of the tracking number once we get it from the shipping company.
With regard to no response, We really sorry for that. Due to time difference and weekend before, maybe you did not get any response from us, but we do not do it deliberately.
Hope you can accept our apology. Please remember that you are our customer, we will never deceive you and your problems will not be ignored. Please kindly trust us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

Thumbnail of user nancyb183
AE
1 review
6 helpful votes
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December 23rd, 2016

This website is the best, I only started shopping there recently but it's amazing. Their sizes are accurate and quality of the clothing is great and they deliver through aramex which is perfect because you track where your clothes are.

Date of experience: December 21, 2016

Thumbnail of user jenniferv30
Illinois
1 review
6 helpful votes
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December 12th, 2015

My order from almost two weeks ago is still being processed. The website says 6-8 business days. When I tried to inquire about it, I got the rudest person on the online chat. Not helpful at all and kept going around my questions.

I made this order prior to my second order which I am now worried I will not get either.

Date of experience: December 9, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Thank you for sharing your important feeback with us so that we have the possibility to resolve it.
We have checked for you, and noticed that one item in your order belongs to the "best-selling" list, so we need more time to stock it. In order to bring you no more inconvenience, we decided to ship your items in one package. We sincerely apologize for the inappropriate decision.
And sorry to hear that you are unhappy with our customer service. As you mentioned that you have contacted our cutomer service and we also know that you want to cancel the order. Please no worry, we have informed our colleagues to arrange the refund for you already. It will be back to your account within 3-5 business days. Really sorry for letting you down this time. Any of your feedback never be neglected by us, we will improve the quality of our service to give you the satisfying online shopping experience in the future.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Thumbnail of user laisf
Texas
1 review
1 helpful vote
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June 14th, 2015

This is was first time ordering from SheInside.com, and I was scared because of some of the bad reviews, but it worked for me!

I bought the Beige Deep V Neck w/ Crochet Lace and it is one of my new favorites. I'm seriously in love with it. Usually dresses that are in this price range from lesser known stores, quality takes a hit, or it doesn't fit right. SheInside is the exception to this. I am so happy with how well made it is and how well it fits. Stitching is usually the best way to tell the quality of a garment, that is the biggest issue I have found with clothes that are this cheap. I am so happy that the stitching is well done with tight patterns, and no stray threads. It fits perfectly. Be sure to measure yourself first to make sure you are ordering the correct size. Also convert to metric system!

Shop with confidence!

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2015

Thumbnail of user lisab200
New Jersey
1 review
0 helpful votes
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January 17th, 2016

I'm Extremely happy with the service of sheinside. Really amazing product, GREAT customer service, fast delivery. They are friendly, understanding and always fix the issue. Just simply the best out there!

Date of experience: January 14, 2016

Thumbnail of user isabellah4
Virginia
1 review
0 helpful votes
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February 5th, 2016

Bought a t-shirt from SheInside clothing and it arrived in time. Was very pleased with quality and design. Customer service is unbelievably efficient and glorious in its speed of reply. I love this website, and have great respect for it.

Date of experience: February 2, 2016

Thumbnail of user tammygayk
Jamaica
1 review
0 helpful votes
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June 6th, 2015

I visited Sheinside.com recently to search for a bag for my everyday purpose that is big enough to hold my stuff plus that of my two sons as I was tired of carrying multiple bags around. There was a wide variety of selection and I was able to find the perfect bag in no time. The order process was simple, with their user friendly website. I was pleased when I received my purchase. The bag is well made and looks so gorgeous and incredibly durable while being attractive and feminine at the same time. The material doesn’t look cheap; it looks more expensive than it is. I would definitely recommend this website to anyone who is looking for quality at a great price.

Date of experience: June 3, 2015

Thumbnail of user amyw684
Massachusetts
1 review
0 helpful votes
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August 1st, 2020

I ordered a bathing suit for a upcoming vacation estimated delivery was August 1st. Every time I tracked it it said arriving on time. Well here it is August 1st and I wake up to an email stating it will be delayed and will be delivered at a later date. Like, what? I guess I'll have to buy yet another suit. I emailed them back so we shall see if I even get a response. I should have known this would happen so frustrating

Date of experience: August 1, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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