SHEIN

The pants were too long,shirt was too big,and a pair of sunglasses I didn't even order, sent it back and my refund was a $2.60 which was way less than I paid. You can't call customer service you have to talk to some bot and can't get anything resolved. I'm done with SHEIN!

I am very pleased with my shopping experience at SheInside, if I ever have an issue with a product they take care of it immediately, and they always follow up to make sure everything was resolved to my satisfaction! I give them a five star rating for sure! Great company!

Although Shein's website is not very helpful, neither the customer services, I was able to track my package via sitejabber and another US review page. I received my clothes after 8 weeks and had to use sitejabber to track it until the end as the Shein website updates are not very helpful. It was a very stressful exercise, but I do love my clothes and the quality is excellent.

I ordered a few pieces of clothing for the cyber Monday deals and was excited to see my new clothes. When they arrived (a little under a month) the clothes were dirty, the embroidery was falling out, and it was covered in what looked like animal hair. I will never use Shein again.

I ordered 4 dresses and a coat on Nov 11 and have yet to receive anything and it's now Nov 24! Not only did I not receive a tracking number but I didn't even get a confirmation email. But they sure knew how to charge my card! One of the dresses in My Order is still listed as "processing". This is the last thing I want to deal with especially when I was ordering the dresses for an event!

Nothing bad to say about the quality of the clothes, mainly because none of them could be worn anyway.

I suggest if you are going to buy from shein, size up or check the measurements, so you that you don't have to deal with the hassle of returning items and getting new ones.

I came across SheInside.com from and ad I saw and really liked what I saw. They have a great selection of clothes that are hard to find. I got a beautiful grey long sleeve V neck sweater. My order arrived on time and in great condition. I'm sure that I'll shop here again.

Ordered a dress through this company which was $30 including the shipping my husband paid for it on his debit card we get a notification through their fraud department that they need a little extra information for us before they ship the dress. We sent him a picture of the bank statement showing proof we paid for the dress they denied the picture saying it was not a complete clear picture. We took another picture up close of the bank statement letting them know we were not going to give out our account number or anything else but the picture of the bank statement through his bank which we did online. I can see if the outfit was over $500 that they would have their fraud department looking into it but a $30 order really?! Ridiculous crap! Get it together Shein!

You set up an account to purchase. You receive your items. They don't fit. You use the same login and password to return but magically your account is not there, like it never existed. You ask for a new password and you're never emailed back. Hope this helps others. Don't use SHEIN!

It was mentioned that within 3-5 business days i would receive my order after paying Rs. 325 as extra charges over the normal price.
There is no contact of shein's customer care India.
I've continuously tried tracking my order and it says out for next station. Even after submitting ticket for cancellation and refund there is no reply.
Is there any chances of getting my refund?

I usually order from Shein pretty regularly (at least 1-2 orders a month), but this most recent order will be my last (after purchasing the remainder of the items off of my WishList {household items and accessories}). I placed an order on 8/12 for items that I would be wearing to conference on 8/25. When I placed this order, I was given an estimated delivery date of 8/19-/8/20, which would have been well in advance for the conference. I checked the status of the order regularly, for updates and never say a change. I reached out to customer service (chat) on 8/21, only to be told that I could either: 1) wait for the estimated delivery time (which still read as 8/19-8/20) which I was told was now 8/27, or 2) get a refund and wait even longer.
Horrible way to conduct business! Had I known that it would take an additional week, I would've order from somewhere else, or went and shopped locally. I am truly disappointed, and will be taking my business elsewhere.

My favorite online fashion clothing site. I love the versatility and all the options and variety of clothes. Prices are great. Sometimes quality of the fabric is not that good but overall I highly recommend!

I ordered my items well over a week ago, and did the 4 day shipping. Well, my items are still not here. I sent in a "ticket" and all the customer service rep had to say was that the items have shipped and I should be patient. Fed Ex has only created a label, and have not even received this order yet. I placed my order 2.5 weeks before my event just incase the items needed to be tailored. They have already charged my card, and yet no items. Please fix this or expedite the shipping!

I've been buying from Shein for 2 yrs and I've had problems with their delivery service they have twice they have stolen my package from my building I put all.my information there for them to call me or buzz my unite number but they are lazy and now Shein won't return my money I wasted $90 this is stealing from people...never again am I shopping here.

They absolutely suck. They say they refund your money but never do. I had to file a complaint with the Better Business Bureau where they have an F rating. As a business that is the worst rating you can get. Customer service is in China so nothing gets accomplished with them. Dont waste your time and money. Im still waiting for a refund a month later.

I like all purchased items as well as the client service.
But I am not pleased with the refund system; it's been over one month currently I actually have off one order and till nowadays I didn't receive my a reimbursement.
Overall, the Customer Service is terribly sensible and that I can continue shopping from this website when I receive my reimbursement.
Thank you very much

I ordered and paid online
It took 10 days to receive the first call that item will be delivered and waited till now I haven't received anything yet in the app it shows delivered. It's really annoying to wait for that long and and order becomes a gambling game yet it cost plenty of money. Imagine the service is extremely slow and am kind of disappointed

A few days ago I ordered "Black V Neck Backless Midriff Flare Dress" for my wife and they shipped my dress as they promised. The dress was fine and my wife so happy by getting this wonderful dress. Thank you guys for your stylish product. Definitely, I will order more! Already I have recommended this site to some of my friends.

I have order last week from shein and have requested an express fast shipping hoping to get the items by 3-5 days as said on the website. I keep checking the order and it keeps saying processing. I have submitted quite 3 tickets to check up on my order as I am unable to track it, and still haven't got any feedback.

I am really worried, about not receiving the items on time this week as I need them for my vacation trip.
I like the clothes though and what they have and I wanna keep buying from the website but there's no room for comfort ability in regards of shipping and delivery

Excellent! I've ordered a few things from SheInside. I like the quality of the clothes also. I love them for their well-priced clothing and prompt delivery. I ordered some cute dresses and accessories for my wife and I received them exactly as advertised a few weeks later. Well-priced, quality clothing combined with prompt delivery has made me want to do business with them over and over...
The dress I ordered was delivered right on time and was in perfect condition. I received lots of compliments that night :) I would recommend SheInside to anyone who loves nice looking clothes at a discounted price.

You get what you pay for. You buy a dress for $9.99 and dont expect it to be perfect but the quality of these clothes are horrible. They looked like they were made in minutes and use horrible fabrics and they look nothing like the pictures on the website. It was a complete waste of money. IN ADDITION the delivery was horrendous and they took forever to even get me my clothes, i had almost given up completely. The customer service is also just unacceptable.

Finally got my package delivered AFTER my trip. The dresses are cute but not worth the wait at all. Next time I'll just pay the price for am American company who actually ships within a reasonable amount of time. They keep asking me to remove my review but I refuse to because its important that shoppers know that their package will not arrive within a month of ordering. Good luck ladies, order WELL in advance and expect to be disappointed.

I have ordered multiple items from this website and so far have not had many problems. Their clothes are super cute and I love the variety they have. However, many of their sizes are not true to size, there is almost no way to return items, and shipping takes a while. Now I understand that it may take it while for a site overseas to ship an order seeing that it is halfway across the world, but waiting for 1-2 months without my package even leaving the country, I find that a bit ridiculous. Overall, yes they're a nice site and have very cute clothes, but you will have to wait a very long time for your package and if it does not fit, don't think you can return it so make sure you get a size larger than what you need.