SHEIN

I ordered in November and my orders was received this January. Now im struggling to return other items as my orders came packaged on the box and the other parcel had shoes in the boxes. Now Pep store denies to accept the parcels as they say they are huge than their packaging bags.

I dont know what will be the way forward as i dont get help from Shein Customers support

I love SHEINSIDE's blazers! I bought two of them, a royal blue one and a red one from SHEINSIDE. The colors are exactly as they appear. I typically wear an X-Large in tops/jackets/dresses, so after reading the other reviews I ordered a few sizes up. I got them both in (L size) and they fit perfectly. If you look at the measurement chart, you can pretty much figure out which size you need to order. They are really soft and flexible, but they still have great structure. You can wear these to work and look professional without your movement being restricted.
DEFINITELY, this has turned out to be one of the best purchases I have ever made. I didn't want to spend $200 or more on a blazer that I won't wear very often, and this dress is the most beautiful of any I have seen in my months of looking for a dress.
Great purchase, amazing service! I seriously recommend. Just watch the sizing! Thanks

This is the biggest scam website going!
For 16 days, i've been told that my order is ready to be shipped, it's with logistics and will be another 1-2 days away from shipping! For 16 days, i've been told this!
They are a scam. Stay away. Trying to contact them is nightmare. What a waste of $113.
I have all the emails, conversations and just look at their facebook right now... Noone is getting their orders. SCAM

I have ordered from this site once before and didn't have any problems with shipping, however I placed an order 12 days ago and it still says "processing." I need one of these items in a week which is why I placed the order so long ago, but it has not shipped out yet and I have expedited shipping. I'm hoping this issue is resolved because I like the items I ordered! I have also contacted them on the website and haven't heard back.

Do not ever order from these people. I'll order two swimsuits in June and I still do not have them and now they're saying they're delivered after I complain, so you'll never get your item it's a fraudulent company. With a fraudulent tracking system. Shein Clearance Center is the one don't order from. Fraud they take your money, never get item. They steal your money and will not refund it. Don't order from them. They won't refund the money either.

I ordered three items, my package arrived really quick in less than a week. To my surprise I had received extra items not ordered. When I went Into my account my order history was gone! Missing. When I looked at my bank statement I was charged for all of them. I tried emailing them@ support shein.com, *******@shein.com, and non valid emails.! I kept getting email not found.
Phone numbers listed are not true numbers *******212, Facebook messenger is how I finally reached them. They sent a return label. I went to the post office and the lady at the counter told me it was not a valid return label. The numbers are incorrect. To contact the store again so they can send a valid return label.
This is FRAUD!
They delay the process so the 40 day return window passes!
I am upset because an order that was originally $42.00-3 items ordered... my bank statement stated 179.79! Say what! And now I can't seem to get a correct label to return these items and receive a full refund!

EXTREMELY UPSET!

Honestly I've had a great experience with shein, their delivery is always on point and usually the clothes is decent for the price. The one thing that ANNOYS me is their bathing suit and their lingerie. Honestly if you have somewhat of a bigger breast than average, don't even bother ordering them. They make the bottoms for girls with implant and the tops don't go higher than a B cut ‍‍‍

I made my last SHEIN purchase, August 2022. The company has horrible customer service. My package was delayed over 1 month due to logistics, when I finally was able to make a return of the unopened package they had the audacity to try to make me pay 7.99 for shipping. As of Sept 22, they only refunded me partially. I'm uphold at the service I received, I paid $82.60 and was refunded $69… my order was supposed to arrive 8/14 I came over 1 month later. I'm dishearten and will never order from them again. They didn't communicate at all I had to start a PayPal dispute that's how real it was because they refused to give me my money back. I will never encourage anyone to buy their poor quality clothing. I spoke with Adrian; it was a waste… but I won't again.

Really a great experience in SheInside. They are responsive and reactive to the buyers. Order have been arrived just in time. I love the style and quality of the product that I have buy from them. I was amazed at the quality of service which was awesome.The shipment was on time.It came directly to my house and was exactly what I ordered. I would Recommend Everyone to this site as it was very helpful indeed.

Sadly while they list themselves as having a US base, and make it seem they are shipping from the US, as I recently learned they do not. They ship out of Chine and I'm willing to bet their US warehouse is less a warehouse and more just a US address. Sadly this means I did not get what I needed in time. Customer service with a live person is also very hard to find. The lack of information, and misinformation about their location makes buying from them very difficult. Hopefully I will be able to return my purchase.

I have placed an order on Sheinside.com and they have took the funds out but on their website it states the items are still unpaid. Horrible customer service. Filed a complaint to the better business bureau and filed fraud on them. My bank is currently working on getting the funds back. They are by far the worse company ever. Never, I repeat, never order from them. I'm definitely taking my money else where.

I frequently buy my wife items from SheInside, and she always loves them. The price is right for quality stuff. A while back, I got her a pair of denim shorts, and a t-shirt with wings on the back. She wears them all the time, and looks beautiful -- she's had girls asking her where she got them, and wanting to go shop at SheInside themselves when she tells them where I bought them. She also loves their jewelry and shoes, which have made great anniversary and holiday presents several times.

The customer Support is very vague about tracking your order/checking the status. I paid for expedited shipping and it has been already over a week since i ordered and three days since they shipped it, however lack to give an estimated time of arrival for my package. It is very annoying especially when I need the clothes to meet a specific date.

The support 1. Take a very long time to reply. 2. Are VERY unprofessional, have different opinions and probably have no common policy. I am sure that some of the girls working on the support have no idea on what they are talking about and also do not know the standard consumer rights. I ordered from Sweden where online shopping have fair rights, fast and good support and where the workers want to help the consumer if him/her received a defective object. I will never order from Shein, a lot of the clothes came broken and discoloured, and i know i would receive bad quality for that price - but i did not expect torn clothes.

I've bought from SheIn several times now and It's always been a pleasure receiving the items from them. They have good customer service. Clothes are nice and pretty and I get a lot of compliments. Awesome prices and I'm always looking forward to the pre-order stuff. I also like to read the customers reviews to make sure I'm getting the correct sizes.

I've ordered from SheIn.com 4 times now and have been pleased with each purchase. I will say that it's important to focus on taking your measurements and comparing them to the teams listed as sizes vary with each piece. Also it's helpful to read the customer reviews for the items you're considering to buy. I'm quite impressed with the items and the prices are great. I've received compliments on every piece I've worn!

Their products are very affordable and good quality for the price you pay. There is a huge variety of different styles of clothing on their website. I have ordered from Choies multiple times, and I have been happy with my items every time! I definitely recommend Choies to anyone who is looking for a great wholesale website!

They will send the bad stuff to you however, all the good clothes goes out of stock even if you pay for it on time and before everybody else. There is no first come first serve basis and no respect for the customers.

Its okay if the $#*! happens for the first time, it repeated again and they are cancelling one of my order again. Its better to order from a renowned website who would not distinguish/ play so unfair.

I never received all of my order and was not refunded for it. I ordered 4 dresses and a storage box and its been over two months now and I have not received my storage box, only the wheels that goes under the box. What am I going to do with wheels and no box. Poor business. I will never ever order from this company again.

I'm approximately a size 10 and ordered $50 worth of clothes in size L and XL. They came in and fit a XS to S. It was absurd. Plus it's impossible to return the clothes. And they were super cheap, with one sleeve longer than the other sleeve. Don't bother ordering from them. You'll waste your money.

Product was OK, even if a bit slow to arrive. Problem is that they use your order to add you to their email distribution list then refuse to remove you. I have made dozens of requests to quit receiving their spam over a multi-year period without any success or even a response, other than more spam email.

I love the range of style that Shein offers to the customer, but I think that they have lots of problems with accuracy about how the clothes really are(usually they're super 'see through' and with cheap fabric), overall not a very good place to buy clothes, but the office and beauty items are very good

About a week ago I ordered my daughter and grandchild some clothes from Shein, they received them, one didn't fit properly so I processed a return online and got a message saying "we're going to let you keep the outfit but also give you a refund" I thought okay, go on about my day, about 4 hours later my husband is doing online banking and sees a small charge for $29 in an entire different state, we call the bank and as we are on hold 3 different charges come, one for $230, one for $440 and so on, they took $1,500 out of my account. I did research and found out they store your card numbers and I truly believe after reading other peoples stories even on here the employees are stealing or they are being data breached.