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SHEIN has a rating of 1.8 stars from 4,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 10 days
I ordered several bathing suits from this company, most of them were quite well-made, and I was surprised fit well. I returned several of them that I did not like on me, and I have followed up and have never received my refund which should've been about $280. I would be very careful of buying bathing suits just to try on the ones you like and then returning them, I have contacted them and heard nothing so this review is to let you know I have lost my money even though they received items I returned.
Tip for consumers:
Be careful and read all information about returning items.
Products used:
I ordered bathing suits and coverups and kept several of the bathing suits and returned the rest as instructed, although I have never received a refund on my credit card
Date of experience: November 12, 2022
My parcel has been sitting on a FedEx truck since May 21st. They update everyday saying customer is not available. But have not attempted to deliver my parcel at all. I tried to get a refund from Shein with no luck. I tried reaching out to FedEx with no luck also. I just want my money back.
Date of experience: June 3, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I recently ordered a green halter backless maxi dress for my wife and wanted to commend you on such a fantastic job! Ordering was simple and quick without any trouble. The dress arrived in amazing timing and was exactly what I ordered. What an incredible deal this was for such a beautiful dress. When I first saw her with the dress on I was blown away. It fit stunningly and she stated it was the most comfortable backless dress she had ever worn. Thank you for such a beautiful and quality product, your prices are unbelievable. I'd certainly recommend this site to anyone and will be returning for more in the future.
Tip for consumers:
Have fun and take advantage of these deals! This site is a hidden gem of fashion wear.
Date of experience: January 15, 2015
Refund Solicitation. THE BIGGEST RED FLAG OF FRAUD! A poorly written warning using false information and intimidation with a government agency logo! This fraud will be exposed on television. https://youtu.be/eqxJ8KuzjQo
Tip for consumers:
This is an update to my previous review. The Shein Fashion app scam and email threats. But most of all trying to intimidate those who try and get a refund from the fraudulent app by saying they are going against the law by using refund solicitation. See for yourself!
Products used:
None
Date of experience: May 4, 2024
I am writing to formally report myself as a victim, along with many others, of a large-scale fraudulent activity and deceptive practices orchestrated by the companies Hotmart, Conectamoda / CM, and SHEIN Clothing. Our shared experiences reveal a well-coordinated effort to exploit unsuspecting individuals globally through false advertising, financial deception, and unethical practices.
WATCH my VIDEO: https://youtu.be/2Ar6PL5pCAg
As a victim, I have personally encountered the following deceptive practices:
1. **False promises of a free app with charges later refunded:** I was misled into believing the app was free, only to be charged $25, with no promised refund options. The advertised refund process is non-existent.
2. **Misleading payment structure:** The app falsely advertised the potential to earn up to $3,000 per day, while the actual payment per rating was a minimal amount (one or two cents). The promised payment structure is deceptive and designed to lure individuals with false earning potential.
3. **Non-existent PayPal option:** Despite advertising a PayPal option, I found there was no such functionality within the app. The absence of the promised payment method adds to the deceptive nature of the scheme.
4. **Inability to change password and non-functional buttons:** I was unable to update my password, and several buttons within the app did not work as intended. The lack of basic functionality within the app hinders user control and adds to the frustration of victims.
5. **No customer support and contact information:** There is no customer support available, and attempts to contact the companies through provided email addresses and links led to nowhere. The absence of any support channels leaves victims without recourse or assistance.
6. **Unauthorized charges and fake emails:** I, along with many others, have reported being charged four times the advertised amount and receiving strange emails about the purchase of classes, with links leading to nonexistent destinations. The unauthorized charges and fake emails further contribute to the financial harm suffered by victims.
7. **Inability to cash out:** I am unable to withdraw any earnings, as the buttons and links for cashing out are grayed out and do not lead to any functional options. The promised ability to cash out earnings is entirely deceptive, leaving victims without access to their supposed earnings.
8. **Limited outfits to rate, rotating content, and deceptive payment display:** The only way to open the app is through a link. Within the app, there are only 15 outfits to rate, and they keep rotating. While the app claims to pay 2 cents per rating, the advertising promises of earning between $10 to $25 per rating are entirely misleading. The app shows an earned amount of $4, but the button to withdraw it does not work, and there is no accessible link for withdrawal. The entire operation appears to be a fraudulent scheme.
This fraudulent activity has caused significant financial harm and emotional distress to numerous individuals, myself included. We urgently request intervention by the FTC, BBB, and FBI to conduct a thorough investigation into the activities of Hotmart, Conectamoda / CM, and SHEIN Clothing. Swift and decisive action is necessary to protect victims and hold the responsible parties accountable.
I am willing to provide any additional information or assistance required to facilitate a comprehensive investigation.
Tip for consumers:
Watch my video here:
https://youtu.be/2Ar6PL5pCAg
Products used:
None, Also it charged my card for fake apps and training from other con artists, I had no knowledge of it until I checked the bank. They continued to charge my card for more fake and confusing sites and links that went nowhere or the links were blocked. I seen nothing.
Date of experience: December 20, 2023
I used to love shopping here, so much so that I used to recommend it to a lot of people, but now I have to rescind that recommendation because the shipping has basically stopped in the past 6 months. I'll order something, and a month later they still haven't shipped it. And when I email them about it I always get the same response; "This item is the big sale, we will ship it soon," and a week later, still no shipment.
Apparently every item is "the big sale," as if that's even a reason for not shipping. I already paid for the item, just put it in a bag and ship it out.
As these items ship from somewhere in Asia, I don't mind the 2 week average shipping time. What I do mind is the month or more long wait for them to even send it; so I'm paying for something and getting it 2 months later. There are lots of bad websites like this that I don't bother with, but Shein used to be really good. Now they're just as bad as the others.
Date of experience: May 24, 2016
Hi dear,
Thank you for ordering from our website and we are truly sorry for letting you down.
The Multicolor Sleeveless Flower Print Dress is advance sale, the items are the best selling and our suppliers need more time to processing.
But, the suppliers do not deliver the dress to us in time and we can not ship out your dress duly. Therefore, we will give you a full refund to your Paypal account and you will receive the refunds within 1-2 business days.
Apologies again for all the trouble. We never want to lose you friendly relationship with us. We will give a $5 off coupon for your next purchase, the coupon requires no minimum purchase.
We have sent the code of the coupon to your address and you can check it later. And hope you will enjoy your following shopping with us.
There are lots of detective items that I had to return and no compensated from them. It was their faults but I had to waste my time and gas fee. It is hard to find bad reviews because they get rid of them.
Date of experience: November 19, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
They change a price at checkout.After I checked out my first ordered I did not check and got my items. They are so good, but the problem is, they change a price. Today when I wants to order for second time, my item was not a lot like first time, that's why I understood the issue about this app.
Tip for consumers:
They should not cheat. they change a price at checkout..
Products used:
Shoes, cloths and etc
Date of experience: September 8, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
While purchasing they promptly deduct money from my bank while returning they have so many technical issues, its past one month but I did not get my money they don't have a contact number and hell with the agent's really bad service.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 1, 2017
Dear Joy,
Thank you for ordering from our website.
We are so sorry for keeping you waiting for the refund.
In fact, the refund was issued on August 31st. It normally takes 10-20 BUSINESS days for the bank to process the refund to a credit card. However, in your case, DISCOVER's system is experiencing an error, which caused the delay.
To solve this out, we will change the refund method. The refund will be processed to your PayPal account. Please don't worry.
We apologize for the delay and regret any inconvenience it may have caused.
Sincerely,
SHEIN Customer Service
I've been shopping at Shein for two years now and I love their products and customer service support. The shipments are fast and they have improved their return process to make things go smoothly. Love them and will be a customer always.
Products used:
Clothing, home decor, makeup
Date of experience: April 27, 2023
I placed my order since August 5 still haven't not received my order. It saying package been held by logistics in New Jersey. Am going to cancel my order hopefully I get my money back but I'll never shop on shein again
Date of experience: August 24, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I will never make another purchase from this company! I returned two tops to them and now they will not give my money back. I have talked on the phone, chatted, emailed numerous times and they are giving me the runaround. These shirts were too big, so I returned them and reordered in the meantime. I have never gotten my money back. One employee on the chat line even had the nerve to say "what do you want now". Never again!
Date of experience: June 16, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Never received my package, no compensation or solution that was helpful enough to make up the fact i ordered 3 weeks before my vacation & still couldn't untie my 400$ order or delivery package in time before my trip. Worst experience ever.
Date of experience: August 3, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
My package was delivered to the wrong address it as been two weeks now and I am still waiting for my package or my money back. Please I am asking you to stop using DHL to deliver packages. It is such an inconvenience.
Date of experience: July 7, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I placed an order on May 31st. I then proceeded to cancel my order. Initially, I was refunded and the money was place back into my account. Immediately afterwards my card was recharged for the entire order and the international shipping fee. I assumed my order had shipped. Well that was over a month ago. I've contacted customer service via "Live Chat" and received literally no help. Completely useless. This company is negligent and a complete FRAUD. Be careful.
Date of experience: July 1, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love the piece, but I'm overall disappointed. I was very careful with the sizing, even ordered a size L when I am normally a size M. The large did not fit even though my measurements aligned very nicely. I was actually expecting it to be a bit big. Unfortunately, I can only fit on arm in the piece. If you have big thighs and a small waist, you will probably have some issues. If the piece had a snap crotch, I could definitely make this work. I will probably try to add my own. Overall not happy. Unfortunately, the return policy won't even allow me to exchange.
Date of experience: July 20, 2017
Before going on holiday to Greece, I ordered online on Shein 2 dress. Everything came quickly, faster than I had hoped. And both dresses are amazing!
The first red one I wore in Santorini, I was comfortable in the heat. Second, soft pink, boho style I wore on the tour and I was not hot or uncomfortable.
Beautiful quality dresses for a low price!
Date of experience: November 3, 2017
I ordered 7.7 and it is now 8 days later. STILL PROCESSING. I ordered 15 items... Money I have been saving for vacation wardrobe for months and who's knows if it will even come in on time. More than a week to process? Never have I shopped at a website that took that long. I really hope the clothes when they eventually come in are worth it... We will see if I ever give this website HUNDREDS of dollars again. Annoyed.
Date of experience: July 15, 2016
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 6 including 15 items. It normally takes 3-7 business days for us to get the order ready for shipping. But if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay. We have shipped out your items on July 18. The tracking number is SIS160******0(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
Apologies for all the trouble and hope you will receive the order soon!
On my Shein account I was able to track my package. Now when I go on it, it says I do not have an order. I tried emails and messaged them through messenger and got nothing back to help me with this situation. They already took the money out of my account. Very poor customer service. I really hope I get my package soon.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 25, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
This company would be so much better if it had a better company to ship its products. It's so ridiculous that I ordered my things early and yet they still didn't arrive in time for my trip. What a waste of freaking money. This company is trash because of DHL shipping.
Tip for consumers:
Don’t order if you need anything to arrive before 17 days
Products used:
DHL Shipping
Date of experience: December 18, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Order from SheIn last week and the extra $12.99 for delivery by today, the tracking number says it's at the facility in my city but the agents tell me it's still in transit to be patient... So why pay for quick delivery and it doesn't happen then you should refund me the shipping cost.
Date of experience: August 25, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I hesitantly ordered from them after all the negative reviews because the prices are great. Many complained about shipping & how cheaply made the items are. I ordered on May 17,2015. I got my item June 2,2015. They DO say it takes 5-7 BUSINESS DAYS for your order to process and THEN ship. I ordered a blazer & two necklaces. The quality is exactly what I expected for the price I paid. I love the way the blazer feels- not "cheap" at all. The quality is that of clothes you would get at any mall store. You can't order a Wal-Mart item & expect Gucci quality. I will order from them again!
Tip for consumers:
Be reasonable!
Date of experience: June 2, 2015
I ordered a pair of boots for a Christmas present. The ordered color was "Coffee" which is brown and I received them yesterday afternoon in Grey. There was no order form or a return / exchange slip included. I have a feeling my daughter is going to get stuck with a color she doesn't like.
Date of experience: December 23, 2016
Dear Cheryl,
Thank you for ordering from our website, and we are so sorry for all the troubles.
There might be slight difference between the real thing and the pictures on our website due to different light exposure and viewing screens. We hope that you can understand it kindly.
Could you please send a photo of the boots you received?
If you so not like the color, please return them back and we will process the refund to you.
We will certainly help you to solve the problem.
Looking forward to your reply!
This place is very sketchy and the website glitches allot. When you have several items in cart it seems the disappear from time to time. I do not feel comfortable buying anything from the payment process they have I feel as if the site could easy get hacked.
Date of experience: December 10, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I absolutely loved everything I ordered! I'll start with that.
FIRST of all, if you read everything they have on their site regarding their order processing, you will not have incorrect expectations as some of you have mentioned. The Express shipping for anything over $100 is accurate. It doesn't say Express Processing. It is literally referring to the shipping, only. I just placed an order maybe a week and a half ago, and received my package yesterday. I spent more than $100 and once I received my email that my package had shipped, it took 3 business days to get to me (which is what the website says).
Second, the clothing details and model information should help you decipher the size clothing you should order. So again, if you just read, you should be all good.
Thanks SheIn! I will be ordering from you guys again!
Date of experience: September 13, 2016
I think the quality and price point of this site is a nice in-between and step up from total clearance and budget sites. It has an interesting range of styles you don't find at lower price points. However, still suffers from execution of design. What you get is about 90% what you see on the website 90% of the time. Maybe 80%. If that's good enough for you for the price, give it a try. I do like the designs.
Date of experience: June 10, 2017
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.