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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1601
  • Value
    1495
  • Shipping
    1586
  • Returns
    1187
  • Quality
    1421

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
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Neutral
0
Negative
116
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Reviews (4,913)

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Reviews that mention popular keywords

customer service (1306) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user arkansasl
Bangladesh
1 review
2 helpful votes
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October 23rd, 2015

It was my first time with them but felt like i am there old customer they care or treat customer so nicely and i brought a dress first i thought it will cross my budget by looking at the dress and its quality but when i heard the price i was like OMG how is it even possible to provide this type of quality dress on this low rate. Ya i had great positive experience and will use them again.

Date of experience: October 20, 2015

Thumbnail of user niyat
North Carolina
1 review
0 helpful votes
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July 27th, 2016

I have been trying to get you guys to ship my order for a week now and I haven't gotten a response from anyone stating that they can cancel the item that's holding up the order and ship the order off. The reason for me selecting the express shipping was so that I can receive my items in an orderly fashion. I am frustrated at this point and am thinking about cancelling my order. I've read a number of reviews about there poor shipping and decided to still give them a chance. I am hoping to have these items by August 6th. I spent 200$ on items that I thought I would have for vacation and it's just so frustrating with no responses or shipment details. Why is my order still processing? I am asking that they cancel my item holding up the process and send everything out.

Date of experience: July 27, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Now, your items have been prepared well. We will ship out them within 2 business days.

Apologies again for all the trouble. Hope you will receive the order soon!

Thumbnail of user carolynna24
New York
1 review
4 helpful votes
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July 6th, 2020

I ordered 2 shirts from Shein about 3 weeks ago. After placing my order I decided to check out the reviews, they weren't too great and I immediately started to worry. That changed today when I received my order. The shirts were individually packaged in a nice slide lock bag and the quality of the t-shirts was really good, they were soft and the print was not that cheap screen print feel. The blue shirt with the flowers was cut a little short, I would get the next size up next time, but the oversized white shirt was perfect, I'm an xs and I ordered xs. I will definitely order from here again.

Date of experience: July 6, 2020

Thumbnail of user joannh7
Virginia
1 review
0 helpful votes
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December 29th, 2014

I received my coat last week; at first I was surprised by the golden thread in the texture (that is not visible in the product photos) yet now I like that; can be dressed up with a cute clutch and a light dress for going out on autumn nights or can be dressed down with leggings and combat boots.

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2014

Thumbnail of user christines143
Arizona
1 review
3 helpful votes
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September 20th, 2017

Ordered a dress against my better judgement. Too low cost to be true.
I received the dress 7 weeks later. Looks nothing like the photo.
Not true to size. Size medium, looks like an X-large, and hangs like a tent.
One sleeve has a button missing.
I am not even going to return it. I will never ever order from that company again.
Learned my lesson.

Date of experience: September 18, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Christine,

Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit.
We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.

Waiting for your reply!

Sincerely,
SheIn Customer Service

Thumbnail of user victorial30
Philippines
1 review
1 helpful vote
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January 22nd, 2016

I absolutely love the selection of clothes, but what really gets me is the affordability of the stuff there. It's a great site where you could put together an amazing look and look like a million dollars after. The dress and the pair of boots I ordered were amazing and good quality, plus it was delivered on time. So overall I was happy with the service!

Date of experience: January 19, 2016

Thumbnail of user anettel2
North Carolina
1 review
0 helpful votes
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May 28th, 2017

All though I have not received my order yet, and paid extra for expedited shipping, I've received an email confirming that my order has been shipped, but it did not provide a UPS tracking number which makes me wonder if indeed it has been shipped. I wish I would have done my research prior to purchasing my item. I just thought about it after I read an article on scammers and Shein was listed. I hope it's not true and I really hope my order is on the way and expedited.

Date of experience: May 26, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi Anette,

Thank you for ordering from our website.
We checked your order, the package has been shipped out on May 26.
The tracking number is 927489098053670XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

Thumbnail of user amandas163
New York
2 reviews
1 helpful vote
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August 17th, 2016

I placed an order for two pairs of shoes on August 4th and waited days for my order to be shipped before finally deciding to contact them. Days had passed and my orders still stated "processing". When contacted, customer service assured me that my items had been shipped and were on there way. Five days later i received an email stating that my item is out of stock. This is ridiculous as there were more than one of this item available when ordered and customer service had assured me that my items were shipped, on top of that I waited days for processing. Not a good experience.

Date of experience: August 17, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We are truly sorry for letting you down.

We apologize if our customer service told you that misleading information. Please provide us with the ticket number so that we can confirm with our colleagues and avoid happening such a mistake again. The item you ordered happened in great demand, so it was quickly out of stock. We are sorry that we didn’t inform you of this as soon as possible.

We have refunded to your wallet (the money of your wallet can be used for shopping on our website and can also be withdraw to your credit card). The process of withdrawing the money usually takes 15-20 business days. Hope you can kindly understand it.

Apologies again for all the trouble. You can contact us if any problem.

Thumbnail of user aces22
Florida
1 review
0 helpful votes
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August 8th, 2020

I ordered a package two months ago and it never arrived. I tried contacting Shein about the issue numerous times but they never reached back to me. Each time I tried speaking to the "live" customer service which is just a robot with automated responses, they told me that packages were delayed by 13-17 days and did not acknowledge the fact that I have been waiting over 60 days to receive my package. I spent more than 60 dollars on an order and have yet to receive a refund! A terrible, terrible experience and I do not recommend to anyone.

Date of experience: August 8, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user shusharnascarlet
Jamaica
1 review
0 helpful votes
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October 7th, 2023

I just want to express my gratitude to Shein for the amazing services they provide!
Everything fits just right!
Look how stunning I look!
It's my first time shopping and I'm loving it!
Shein I will shop with u always!

Date of experience: May 13, 2023

Thumbnail of user juliec106
Connecticut
1 review
0 helpful votes
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February 17th, 2021

I ordered from this website earlier this week. I used express shipping to ensure that I would receive this order in time for the start of my vacation this Friday. It has been several days now and every time I check my order it still says processing! Even the shipping date has been moving back to later dates. I am very disappointed because I love the clothes and cheaper prices but the shipping is taking much longer than expected.

Date of experience: July 19, 2016

Thumbnail of user mistyb263
Tennessee
2 reviews
0 helpful votes
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December 29th, 2022

The stuff is cheap, that's a fact and you get what you pay for. The jewelry breaks very easily. The silverware is a bit sharp, the cheap clothing isn't always hemmed or finished to high standards. I have gotten some things that look amazing on me and that you can't find anywhere else. They have some very unusual clothing that I often get compliments on. They take about three weeks to arrive, which isn't too bad. Unlike other sites like this, as long as you go by the measurements that they list, the clothes fit. Also read the reviews, they help a lot. They have a live chat and sometimes you can get a real person, however that person is sometimes rude. They do send out replacements for missing things and accept returns. ( I never bother with returns as it's so cheap and so far) It's a legitimate site, and it's safe to use.

Tip for consumers:
Certain days they offer free shipping on even the smallest orders Wednesdays and Sundays usually

Products used:
silverware, clothing, stickers.jewelry

Service
Value
Shipping
Quality

Date of experience: December 28, 2022

Thumbnail of user katew18
California
2 reviews
1 helpful vote
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October 3rd, 2014

Hi I just received a jacket from this store and i found it awesome. Its really meant for me. I can't believe that I have got so stylish jacket online. The price is very less as compared to others. I will recommend it to everyone.

Service
Value
Shipping
Returns
Quality

Date of experience: September 30, 2014

Thumbnail of user nyrvan2
Canada
1 review
0 helpful votes
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December 19th, 2023

I recommend everyone do not waste your money to buy from this company.
First because of, low quality products.
Secondly, horrible customer service, in fact there is no customer service. They dropped my order in mail room, took a picture and claimed delivered, but who knows if after that they picked order again?
They don't take any responsibilty.

Tip for consumers:
The companies who don't care about the customers need to go out of business.

Service
Value
Shipping
Returns
Quality

Date of experience: December 19, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user jenniferl2695
Indiana
2 reviews
1 helpful vote
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June 25th, 2022

I placed an order over $600. Everything arrived. But the items I ordered for my bf didn't fit properly so I asked for a return... in APRIL! It still has not been processed! They report it has not been received. I am furious
I will never purchase from this seller again!

Tip for consumers:
Do not return anything! That is where ya get screwed

Products used:
Men's clothing, jewelry

Service
Value
Shipping
Returns
Quality

Date of experience: June 25, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user romeer
GB
1 review
4 helpful votes
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August 2nd, 2017

Ordered and sent over half the stuff back but apparently nearly three weeks later they claim they never received the return and I need to send a proof. Having read loads of those return issues with Shein I believe I will never get my money back and they are just a scam! Horrible to steal from people and not caring at all. I order all the time online and return from others retailers but never had a return issue or they haven't received it especially retailers who are sitting abroad like Cos. They always received returns. Interesting that only Shein seem not to get the returns. Stay away from them!

Date of experience: July 30, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Romee,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, our system shows we have not received your package yet.
Could you please send us the photo of return receipt? So that we could track your package and refund you in time.

Waiting for your reply!

Thumbnail of user larissaa29
New York
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

My package said it was delivered but came home and the package was no where to be found. We are at a rv park and it wasnt at the door like it said or at the office im pissed off because i have never had an issue like this before.‍

Date of experience: January 15, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user dfidanza63
Canada
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I order 6 top about a week ago, I wasn't sure what to expect considering the low cost of these items, I had them delivered, and to my surprise they were all gorgeous, they all fit perfectly and the quality was beautiful. This will be my new go to for clothing!

Date of experience: April 17, 2023

Thumbnail of user katrinaw5
Bangladesh
1 review
0 helpful votes
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December 20th, 2014

Necessary Clothing is the second place I went shopping for my niece. They really have some unbelievable deals and my niece liked the styles I picked out. My only skepticism is the quality of the fabric. I think it may be a bit like Zara in the sense that you can find lovely looking trendy tops but they only last for one season before they fall apart. But I guess that is the price you pay for a deal. Really great.

Service
Value
Shipping
Returns
Quality

Date of experience: December 17, 2014

Thumbnail of user valentinap7
RU
3 reviews
1 helpful vote
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April 15th, 2017

I buy a lot on SheIn. Almost always average delivery, good quality and good support.
The assortment is constantly updated. I like the design of clothes. My customers are following the update. Thank you.

Date of experience: April 13, 2017

Thumbnail of user sebastianh13
Israel
1 review
1 helpful vote
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December 21st, 2014

First, I must say that this is a beautiful High Heel shoes - just as described and pictured.
I have been looking for the perfect high heel shoes and finally found it -- very stylish and fits my legs perfect.
They are pretty comfy too--bought two pairs!

Service
Value
Shipping
Returns
Quality

Date of experience: December 18, 2014

Thumbnail of user tamarapinsker
Canada
1 review
0 helpful votes
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October 17th, 2023

I have spent thousands of dollars at this site. Nevertheless, I found out that they support palestine! Supporting palestine=support terrorism.
I am out of here! Will make sure to tell the truth about you!

Date of experience: October 17, 2023

Thumbnail of user charlotten2
Maine
2 reviews
6 helpful votes
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January 2nd, 2015

I ordered the champagne long sleeve crochet lace dress at a bargain price. I was pleasantly surprised by the excellent quality of the material. It fit perfectly as well. I wore this dress to a large gathering where I received many compliments. I will definitely be ordering again in the future.

Service
Value
Returns
Quality

Date of experience: December 30, 2014

Thumbnail of user joshr41
Canada
1 review
1 helpful vote
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July 4th, 2015

I'm very pleased with the vintage skirt that I bought! It arrived on time and in excellent condition. It also fit very well and looked exactly like the picture online! Sheinside.com is the perfect website for someone looking for fashionable and affordable clothes, and accessories! Would definitely shop with sheinside again!

Date of experience: June 30, 2015

Thumbnail of user bryans41
Minnesota
1 review
0 helpful votes
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August 11th, 2014

I bought this dress and absolutely love it: http://www.sheinside.com/White-Round-Neck-Sleeveless-Butterfly-Print-Dress-p-*******-cat-1727.html

I figured I needed to wear at least one ultra cute outfit before Labor Day. So I ordered this one and got it within just a couple days. It fit perfect and the material makes me feel comfortable washing it without issue.

I think I was able to get the right size because the website is so detailed with measurements for each piece of clothing. I wish more websites would do that because it makes it so I don't have to return things.

The price for this dress is the same as I would pay for at the door or cheaper even. I can't complain one bit. I plan on ordering more clothes from the site now that I know about it.

Date of experience: August 11, 2014

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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