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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,912 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1601
  • Value
    1495
  • Shipping
    1586
  • Returns
    1187
  • Quality
    1421

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
117
View ratings trends
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How would you rate SHEIN?

Reviews (4,912)

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Reviews that mention popular keywords

customer service (1306) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user shrutic3
New Zealand
1 review
0 helpful votes
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November 3rd, 2022

Their products look great on their website and on the models. Though when you receive them, the quality is so rubbish and $#*!ty that it is not even wearable and can be used as rags for cleaning. Biggest con site going. This is the first and last time I ordered.

Tip for consumers:
Do not buy from here.

Products used:
none

Service
Value
Shipping
Quality

Date of experience: November 3, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user kristeng488
Massachusetts
1 review
0 helpful votes
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July 3rd, 2021

I bought two really cute dresses that I wanted to choose from for a upcoming wedding.
The clothes that were shipped to me were not the same as the one that I ordered?
They are using pictures of clothes but sending something completely different.

Tip for consumers:
don't

Products used:
None. I bought two dresses but used neither

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user jennb3
Canada
1 review
0 helpful votes
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October 12th, 2014

Oh my god, just how cute are the clothes? I was so excited to purchase clothes from this website after a good friend of mine told me that she had purchased some cute clothes from the website: Sheinside. I ordered the white long sleeve floral print dress and the Apricot Long Sleeve Slim Asymmetrical Dress pictures and I absolutelyy love them! They fit me perfectly and the price is such a steal! The entire website has such unique styles and for such a good price. The shipping also came quicker than I expected which was surprisingly convenient. I'm always skeptical about shopping online but none of those feelings with this company. I am definitely purchasing from here from now! :)

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2014

Thumbnail of user muhammada23
Pakistan
1 review
0 helpful votes
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May 10th, 2015

Recently I completed my 3rd purchase from sheinside.com. Sheinside provides high quality materials for their clothing. Their clothes are cheap, they have free shipping. If you want to have the latest in fashion and get it with the best materials, then Sheinside is for you.SHEINSIDE.COM have awesome customer service and there is always someone available to chat and answer your questions. The products came well packed and on time! Keep up the good work you all! So, I just want to say If you are looking for special occasion dresses, this is the place, you won't be disappointed! :) "

Date of experience: May 7, 2015

Thumbnail of user lexie13
Ohio
1 review
2 helpful votes
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May 7th, 2015

It took me a long time to receive my item but I was happy with the quality and price. I'd be weary of this company since they didn't email me when they said they were going to and there is no phone number to contact. If you're willing to wait a long time for your item then go for it.

Date of experience: May 4, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for the late reply and we sincerely apologize for the waiting time.
We have checked for you and found that your order has been shipped on 21 April already. 9374869903500380464448 is your tracking number and you can track it via https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9374869903500380464448. The tracking information shows that it is on its way to you and there is nothing wrong about it.
We sincerely apologize for not replying you in time because of time difference and our three-day holiday before. But we didn’t do that on purpose. All of you are important for us. These problems and worries you met will never be neglected.
Hope you can kindly accept our apology and forgive us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

Thumbnail of user jan7
Colorado
1 review
0 helpful votes
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August 3rd, 2020

I purchased over 100 dlls with them and they happily took my money. I never received delivery! When tried to get a hold of them they have no humans and no working phone! Meaning it was no longer their problem. Called fedex and fed ex says "I signed package" everyone is just a complete s** show!

Date of experience: August 3, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user simonab23
Hawaii
1 review
2 helpful votes
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March 14th, 2023
Verified purchase

You order a dress and the only thing they get right w
Is the color. The pictures look so nice on their website but the product is disgustingly of poor quality and something you can find at Good Will. Why should i be surprised, it's made in China and the laborers are making their products in sweat shops. The meterial is polyester when they advertise chiffon. The sleeves are advertised as lantern sleeves but instead i got skin tight polyester sleeves. The neck line is supposed to be a high and under the chin and instead i have two pieces that meet in a V-shape. We call this bate and switch. Horrible and unethical on so many levels.

Tip for consumers:
Don't use it

Products used:
Dress. Sending back because it was not what I ordered.

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2023

Thumbnail of user nouna
Qatar
1 review
1 helpful vote
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June 7th, 2020

I have received the items that were very poor in quality and size unfit, much larger than the size ordered. Worst of all, I have asked the customer service for return, they said there is no door to door pick up you have to send by urself via post which would cost around the same price of items. Above all their compensation was few points added. Very bad customer service that do not answer directly and they don't even know how to deal with customers. Very bad quality of clothes that can't wear outside the house, this is how bad they were. Will never ever shop from SHEIN again.

Date of experience: June 7, 2020

Thumbnail of user debbier821
GB
1 review
2 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

I have tried numerous times to contact your company through twitter, instagram, facebook, 3 different emails and the chat bot but I haven't been able to get through to anyone and I am beyond angry at this point.

I sent my return on May 10th and have heard nothing regarding my refund. Evri say it is you who is responsible for my refund still and I want this money back, they have confirmed in an email to me that your driver picked it up on May 15th.

All you reply with on social media is generic 'we will look into this'.

Service
Value
Shipping
Returns
Quality

Date of experience: June 27, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user leec420
New York
1 review
0 helpful votes
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July 11th, 2021

So I tried Shein for the first time June 2021. Honestly I got what I paid for, don't expect the best, but my items weren't the worst either. I ordered 3 t-shirt dresses for the summer to throw on and be comfortable. Two out of the three were decent, the coffee brown drop shoulder tie dye tee dress should not be sold, the arms are extremely long and the fit feels irregular. I would order again, especially for vacation/cruises when I need two outfits a day to throw on and be comfortable. Not sure how durable they are after washing LOL.

Products used:
clothes

Value
Shipping
Quality

Date of experience: July 10, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.

Thumbnail of user erins76
Arizona
1 review
3 helpful votes
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July 1st, 2017

I've ordered twice from this site and received the items (not fast by any means), however on my third order to the same delivery address, the package has been lost. The status of FedEx smart post hasn't updated since 6/14 (it's last update showing that it departed a facility that's 20 mins from me!), so I reached out to FedEx. They said since it hadn't been updated in 10 days that it's probably lost. I copy and pasted my online chat with FedEx into my ticket and have not received a response about the status of my refund in days. I will not be taking another chance on this company.

Date of experience: June 28, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Erin,

Thank you for ordering from our website.
We are so sorry that the package was lost during the transit.
And we will refund to your credit card as soon as possible.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.

Apologize again for all the troubles, if you need any other help, do not hesitate to contact us.

Thumbnail of user cynthiqj
Michigan
1 review
0 helpful votes
  • Send Message
May 30th, 2023

I sent back 2 different orders. When I go on the website it's marked as if they didn't Receive my returns. The customer service sucks. There's no phone number to call. Don't buy anything From this company. The Stuff they sell is poor poor Is quality.
My next step is to go to my credit card company And Dispute.the charges..

Service
Value
Shipping
Returns
Quality

Date of experience: May 30, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user infob1
GB
1 review
6 helpful votes
  • Send Message
April 28th, 2017

I have waited over a month for my order. I paid over £500.00 and now they are saying its still not ready do I won't a refund? That will take 20 days to get back in my account! Do not buy from this website!

Date of experience: April 26, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear customer,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, our customer service has already cancelled the order as you requested.
We will process the refund to you as soon as possible, but the bank may need 10-20 business days to process the order, please kindly understand.

If you need any other help, do not hesitate to contact us.

Thumbnail of user mhf1
Canada
2 reviews
0 helpful votes
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August 17th, 2021

At the beginning of the global crisis I ordered from these people and they ripped me off for $74 and they have not repaired that problem since even though I have written to them and they know it. All they had to do was return my funds but they didn't and I didn't get the package either. I am a disabled senior and these people are a rip off

Tip for consumers:
Don't trust Shein Canada.

Products used:
I did not ever receive the products or a refund. It was a complete rip off of a disabled senior citizen!

Service
Shipping

Date of experience: August 17, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user megane48
Canada
1 review
14 helpful votes
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May 2nd, 2019

I live in Canada and order an Outer and two blouses, all size medium. One of the medium blouse fit and the other blouse would'nt go through my head. Lets not even talk about the sleeve for the outer, it is medium but does not pass through my arm. I was asked to return the items at a cost to myself $28 dollars which I refused to pay for. They then asked me to pay for the return then submit a receipt for the cost of the return. It is two months later and I have no received a cent. Now I have to send a ticket to request an update on a site which malfunctions. This is my worst shopping experience ever. I would advise persons dont even bother, no matter how good the "photos' look. The fact that I cant receive my funds months later will have me label this site a scam.

Date of experience: April 30, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user annabeld
Illinois
1 review
4 helpful votes
  • Send Message
April 9th, 2016

I placed an order on 3/28/16 and at first I did not expect it to come that soon reading reviews online. When I checked this week, I was given a tracking number which lead me to believe they shipped my package but was given false hope seeing that on the FedEx website the "label was just created." It says the expected ship date was 3/31/16 which was almost a week ago. I just don't think a tracking number should be given if it is not really shipped...

Date of experience: April 6, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi Annabel,

We're truly sorry for the confusion.

Yes, the order was placed on Mar 29th, normally it would take 3-7 business days for the order to get ready for shipping. It was packed and handed to FedEx on Mar 31st, and a shipping label was created at that time, as you could see from the tracking info (tracking number: 61299992140422425509).

The latest tracking info shows that the package has already arrived in your country, and will hopefully be delivered soon. If you need it in a hurry, you can also contact FedEx with the tracking number.

We will contact the courier to see if they could speed up the delivery, and would appreciate if you consider adjust the reviews after you receive the order.

Thumbnail of user barnabyv
GB
1 review
2 helpful votes
  • Send Message
September 6th, 2015

I purchased from Shein.com the 'black long sleeve lapel button dress' which firstly was very easy to order as navigating through the site was simple and quick, it arrived very quickly in perfect quality so I can't ask for anything more. I most definitely will be returning to this website to pick up some more beautiful clothing since the whole experience is smooth and simple enough for anyone. (order number- DPK4882)

Date of experience: September 6, 2015

Thumbnail of user loretteh2
California
5 reviews
16 helpful votes
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December 8th, 2023

I've shopped with Shein a few times. I noticed every time I go to check out, they do not apply my promo code. Also, I noticed they change the price on you want to go check out. I have photos of the price before I put it in my car and the price after I add it to my cart. They upped it by 6 or 7 dollar. That's fraud. I will no longer referral or shop at Shein

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: December 8, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user aribahn
Denmark
1 review
2 helpful votes
  • Send Message
May 21st, 2021
Verified purchase

It's 21 may 2021 today and I ordered on 10 may 2021 and my order is not even came to terminal. I actually have buyed many things before but now this time I'm scared like wtf what should I do give me any idea

Service
Value
Shipping
Returns
Quality

Date of experience: May 21, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user cindib3
Germany
1 review
0 helpful votes
  • Send Message
December 19th, 2015

4 of my friend tried them and i did also after hearing from my friends and yes they are good with design and they communicate perfectly with the customers i am happy about there service and ya who ever in confusion you can give them a try.

Date of experience: December 16, 2015

Thumbnail of user jasminsmith379
Florida
1 review
1 helpful vote
  • Send Message
July 18th, 2023

The clothes do not look anything like they appear on the website. Half of the time it doesn't fit, the fabric is super cheap, the stitching looks like a 4 year old did it. This was definitely my last time ordering. Everytime I pay more on returns

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user sandyz18
California
1 review
1 helpful vote
  • Send Message
October 21st, 2020

I've been a customer for over 3 years now and shein's clothing boosts my confidence yeah im chuby but im also curvy and their pieces hug my body which i love. They break the stereotype of just having baggy clothes for my body type by having items that make me feel sexy.

Date of experience: October 21, 2020

Thumbnail of user kellyw621
Pennsylvania
1 review
12 helpful votes
  • Send Message
May 28th, 2021
Verified purchase

I've purchased form Shein about 4 times. Usually I end up sending somethings back. It's a hit or miss or good quality items that you either love or hate. I had a recent order over a month ago and NOTHING was good quality. So I sent it back on March 22nd. It's April 28th and my return was last recorded in transit from the NJ post office to their facility. It must have never gotten scanned perhaps. I've been waiting over a month and I just want my money back.

Date of experience: April 28, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user vivianac1
Ecuador
1 review
1 helpful vote
  • Send Message
October 1st, 2014

It's the second time I buy online sheinside.com.
I didn't have any problem, and as the first time everything was as I expected.

I bought a couple of dresses and now a pair of shoes. I think it would be nice if they have an option to sell the hole outfit, I really love it when they tell u exactly what to wear.

Shipping was on time, and sizes correct which is one of the most important things when you buy online, so now I know I can trust them.

Value
Shipping
Quality

Date of experience: September 28, 2014

Thumbnail of user terric565
Canada
1 review
0 helpful votes
  • Send Message
May 22nd, 2023

My friend and I both ordered shoes over a month ago and still have NOT received them! My friend has contacted customer service many times and keeps getting different answers! The latest one... they can only refund her 60%! Bull crap if she never even got the products! Sooo not impressed and will NEVER order from here again! NEVER!

Date of experience: May 22, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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