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SHEIN has a rating of 1.8 stars from 4,912 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 10 days
The website is my go-to when I want to buy inexpensive clothes.
The delivery time is about 10 days and so far I haven't had any bad surprises. In fact, some of the clothes I've bought have become my favorites and I've received countless compliments on them!
Date of experience: May 4, 2016
Don't even waste your time (OR money).
1 - It took FOREVER for me to receive the stuff I ordered
2- I received a pair of pants that did not fit, returned them via USPS mail and never heard back from Shein.
They claim they never received the pkge and just left the situation at that. As a frustrated customer tired of discussing the same issue thru email, I eventually gave up trying to resolve the issue because well... Shein isn't so great at assisting their consumers.
So I never got refunded for what I returned. I paid for an item I do not have or/ own aka Shein basically robbed me.
Also, the quality of clothing isn't that great.
They have NO phone number so you cant ever speak to a customer service rep if you're having any issues. You're forced to go back and forth via email, which can turn into a long drawn out process.
Terrible Terrible Terrible... I literally warn everyone about this site/ online boutique.
Date of experience: May 2, 2016
I ordered 5 items, my card was charged for all 5. I only receive 3, I try to report the very same day. There's no where there it's letting me doit. All I am getting is to confirm my orders and write a review. It's plain robbery
Tip for consumers:
I don’t know about a else but I will never purchase again because they scammed me my money
Products used:
I did not get a choice to get my refund for items I did not receive
Date of experience: September 10, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I was recently referred to Sheinside.com by a friend who has previously shopped here. I was looking for a birthday gift for my girlfriend and i wanted something warm to wear for her for the coming winter months. It just made sense to to get her a fur lined hooded jacket, but I didn't have much of a budget.
It was fairly easy locating the right fit for her. I think I only spent a maximum of 15 minutes from the time I logged in to the time of check out. Very painless and time saving which is what I like. I'm not an online shopping kind of guy. I know what i want when I get on a site and expect no time consuming hassles. So I'm happy with that. The delivery was great not as soon as I'd like but just still arrived in time for her Birthday so no biggie there. All in all my overall buying experience was great and I will definitely utilize the services again
Date of experience: October 29, 2014
The clothes from shein always if not meet up excell my expectations. They have came in earlier then the expected arrival date both times which is a huge plus in my book. Also every thing I have bought has been affordable and made very well. I will definitely keep purchasing from shein.
Date of experience: December 10, 2020
They don't have a phone number to call. They want to charge you to speak to someone on line. They also want to charge you in order to reimburse you for lost or stolen package. I've been struggling trying to get my money back. They are not reliable and the cardio they use sucks. They left my package outside the building by the door, didn't notify me and it was stolen. Don't buy from Shein!
Tip for consumers:
I give them zero rating on everything. The suck and steal your money. Shame on Shein.
Products used:
None cause I never received them. I bought a lot of things, never got them.
Date of experience: June 22, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I am a repeated customer of Shein and I love their stuffs. You just need to check the sizing really carefully before ordering from them, check the material, and beware if there is no review available for a specific item. It's just this one time I tried to return 2 clothes (I've purchased more than 10 items there) and was in contact with a nice customer service, despite the fact now I don't know if they receive the things or not and if I'd ever receive my money back. But yeah, I'd say that they have some really great stuffs but be careful if you want to return stuffs... I don't know if there's anybody out there except bloggers that has received their money back from the returned goods... or maybe I'm just unlucky this time. Nevertheless, because how cheap the price of the stuffs was, I didn't lose a lot of money.
Date of experience: July 21, 2017
Hi Yohana,
Thank you for ordering from our website.
Please do not worry, after we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.
ABA******* this is my order and the tracking says it's stuck in New York for a week, The customer care people keep giving stupid pre typed template responses. After pestering for weeks they told they'll refund me. But I'm worried they'll rob me of money and not send the clothes too. I think this website is a scam. Be very careful. Do not order here
Date of experience: April 10, 2017
Dear customer,
Thank you for ordering from our website, and we have so sorry for keeping you waiting.
We will process the refund to you today, but the bank may need 10-20 business days to process the refund, please kindly understand.
After worldpay accept our refund request, we could provide you a reference number to check with your bank.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Most deceiving website I've encountered.
Site wasn't clear that they ship from China (aside from the terrible grammar that should have given it away), so I didn't receive my items for almost 3 weeks.
I ordered size Mediums, and what I received would barely fit a child. After trying on the clothes, I felt disgusting as the items smelled like the basement of a D rated restaurant. On top of all of it, the item materials were completely different than what was described on the website, they felt almost grimy.
Do not order from this website!
Tip for consumers:
Order a size or two larger than you usually would and wash the clothes well before wearing!
Date of experience: December 29, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason why the delivery of your order took such a long time is that we are in the middle of the busy season. Besides, before we can ship your order, Sheinside has to prepare your products, do strict quality control tests and carefully package the items, there is a delay.
In addition, we make our apology for the size and quality problem you mentioned. We have sent our return address to your email, please check on that.
Please feel free to contact us with this email: dispute@sheinside.com
Have a great day
I ordered this 2 weeks ago and my package is still processing. I sent a ticket in last week and customer service said it will be shipped in 3 days... another week has passed and nothing. Really disappointed, good thing I bought it early and my event is not until the end of the month.
Date of experience: May 3, 2017
Dear Juliana,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on April 29.
The tracking number is 92748909805366006XXXX, you could check through the link http://www.fedex.com/us/
Now the package is on the way from our warehouse to the Fedex US center.
After it arrives, the shipping company will update the tracking information and provide the scheduled delivery date.
If you need any help, do not hesitate to contact us.
I was weary from some of the online reviews but I ordered on June 5 & I was not expecting anything until July because the reviews say it takes a while & they quite clearly put their processing time & shipping time on their site. I received my order today 6/19 and I love all the items. I am traditionally an XS and I ordered all smalls & they all fit perfectly. Very economical - cute items. Happy
Date of experience: June 19, 2017
I have been buying products with this merchant since longtime Iam never disappointed by their services. They have excellent customer support and undoubtedly the best delivery service. They have variety of products, from which you can select. Highly recommended.
Date of experience: May 14, 2015
SheInside is my go-to site for all my clothes! I used to buy at the big department stores like Nordstroms or H&M, but on a friends' recommendation found SheInside. It is literally a fashion guru's heaven! The prices are unable to be beat- I found a homecoming dress that would have been upwards of $150 for $30 on SheInside and was complimented on it all night. Not to mention, because a lot of people don't know about this gem, no one else had my dress! Now, SheInside is where I get all of my clothes. It's inexpensive with an expensive quality and I love the style. I could literally spend hours on this site :)
Tip for consumers:
Check the pre sale for great deals!
Date of experience: December 4, 2014
I ordered four dresses. The sizing was off and the quality was sub standard but for the price, okay. I returned two items and was never credited. Even though I have a verified USPS receipt showing that the item was delivered to them, they say they never got it. Bad customer service. If you order, better hope you don't have to return!
Date of experience: January 23, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
White Short Sleeve Floral Crochet Bodycon Dress is beautiful in person, its good quality and looks exactly like the pictures, the only little problem is on the back but is not big deal for me. Love it. Very gorgeous.
Date of experience: December 26, 2014
They make it nearly impossible to find the return method, then when you do, they charge 5.98 for each item returned --- after charging for delivery --- very, very slooooow delivery.
They seem to want to give you a shein credit instead of a credit to your payment source - will fight that because I don't want to order any more of their sleazy clothes which look like nothing pictured.
Stick with zulily, they state if it can't be returned and go overboard trying to satisfy their customers.
Date of experience: April 20, 2017
Dear Renate,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, you have paid for the $1.99 insurance.
You could download a free return label at our website, and return the items back within 60 days.
Next time, if you need any help, please log in your account on our website and submit a ticket, our customer service will get back to you within 24 hours.
And about the money in your wallet, you could click the button withdraw deposit to your Paypal account.
If you have any other concern, do not hesitate to contact us.
Do not order on Shein.
My delivery was delayed over a week so I had to cancel the order as clothes were for a holiday before the order would have arrived.
When I asked for a refund they said it would take 10 - 20 days for the money to get back in my account.
Awful and misleading online retailer, do NOT use.
Date of experience: April 27, 2017
Dear Katie,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Because we are upgrading our warehouse these days, there is some delay of your package.
If you do not wait, we could cancel the order and process the refund to you, but the bank may need 10-20 business days to process the refund.
After we finished refund, we could provide you a reference number, you could use it to check with your bank.
Apologize again for all the troubles, if you need any help, do not hesitate to contact us.
I bought two dresses from them. Waited 12 days. My Sheinside account said they were delivered - I never received them. I contacted Sheinside's "live" chat and after 41 minutes, someone responded telling me that my order was shipped. That's it. Order at your own risk. That was my first time ordering something and I never received it, never got a refund. Nothing.
Date of experience: December 16, 2013
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I ordered on 11/28 and it was marked as shipped on 11/28.12/3 it stated it was at the airport and that I would receive my package between 12/6-12/9. Here it is 12/12 and my package hasn't moved. I have no way of getting a hold of a live person. I spent almost $100. I also submitted a ticket 2 days ago and haven't heard anything. These are Christmas gifts and have no way of contacting anyone.
Date of experience: December 12, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Ive ordered a lot from shein.com during the last couple of years and Im (nearly) never disappointed. The quality is really good in general, the shipping is pretty fast (1 week or 2) and the clothes always fit the picture on the site. You can find a lot of trendy articles for a really cheap price and great quality. I highly recommend
Date of experience: March 9, 2018
I was very impressed with the selection at SheInside, especially all the stylish shoes. I ended up purchasing a pair of black ankle strap chunky heel sandals, which were a great deal at less than $30. The ordering was easy, shipping was fast, and the item arrived neatly packaged. I’m very happy with my new sandals and the overall experience was perfect.
Date of experience: October 15, 2015
I order from this company at the end of April. It took forever for my package to ship. My card was charged twice! On top of that now it is taking my package weeks to get to me. I am in Jersey and My package has been sitting in Queens New York over 3 days! I will never order from here AGAIN!
Date of experience: May 19, 2020
Dear Asia,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - Asia G".
I hope to hear from you soon.
As stated above, I bought a shirt that I loved and looked inside the tag and it said SHEIN.I Had never even heard of them. I went on line and have purchased three large orders from them. I had zero promblems with anything. I love the cloths. I have had free returns. I shop there frequently now. If I have questions, they answer. I do not fill out surveys however I just saw someone say they had difficulty with something having to do with this company. My experience has been the best and that includes male/ female and curve women orders.
Products used:
Women Shirts Mens shorts and tops
Date of experience: February 22, 2023
I purchased a striped blouse and I'm quite satisfied. I really love it, very nice quality and true to size, received in good condition, will definitely buy from again, thanks for a very pleasant transaction, very happy.
Date of experience: January 25, 2014
I ordered a big amount of clothing on March 28th which I have not received. It said I was supposed to get my package on March 7 and have not received anything. It says it is in transit and arrived at the local facility on April 4th. It's been over three weeks since then which sucks because I have no idea where it is at or if it's coming. I tried contacting customer service but it would not go through. Being such a big company, I don't understand how they don't have a number so we could communicate with them. This has never happened to me before and I'm so mad about it.
Date of experience: April 26, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi Samantha,
Thank you for ordering from our website and genuine apologies for all the inconvenience caused.
After you make an order, we usually need about 3-7 working days to prepare for it before shipping. Hope you can understand. And we will process the refund for Yub1205B119 to your SHEIN wallet asap in 1-2 working days. You can use the money in "My Wallet" for next purchase or withdraw the deposit at any time. An email will be sent to you after we process the refund. Please check "My Wallet" later for updates.
By the way, would you like to contact the shipping company to see if there is any mistake of the return package as we do have not received the return item yet till now, please be assured all we want is to service you better instead of letting you down.
There's strict quality assurance before each product is packed and shipped. And we are still working on the improvement of quality of the products. We apologize genuinely if there is any mistake of our items do not meet your satisfaction.
It may not be available to have a call as SHEIN online system is under upgrading at the moment. Our customer service will help you asap as well in the ticket as much as possible. Thanks for your kind understanding.
We are still working on the improvement of the quality of our products and the transit time. Please trust us we never would like to discourage any of our dear customers.
Thanks again for your kind understanding and warm patience. Have a good day! :)