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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
After hearing great reviews from friends, I decided I would to place an order myself. The clothes are cute and look to be of decent quality, prices seem to good to be true. I picked out several items, none of them had out of stock notices. I got a confirmation and estimated shipping date. Then several days later I get an email notice from Shein that a credit had been issued and note from my cc stating they got a credit from Shein for my entire order. I never got notification from Shein that there was a problem with my order. Just that they credited my order. Hard to rate a company you did not really do business with but since I was not given the chance I would give it a minus 2.
Products used:
This company cancelled my entire order and credited my account for the full amount w/o notification or explanation so never rec'd any products.
The next page of this review has questions which have nothing to do with anything and think it is horrible that you would need to know people's age, sex, weight, height, etc. At least we can opt to not participate.
Date of experience: January 16, 2023
One of the items was missing in my package and Shein dismissed my claim and said that the item was included……except for the fact that someone opened the package, took the item out, and then resealed the bag. Beware, as Shein will not reimburse you, even though it's not your fault.
Date of experience: December 25, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The wrong product arrived... I received the wrong color, I ordered white, and orange color arrived.? WHY? I am asking what to do next, how to send it back so as not to pay for shipping,,, No one answers my questions.To order from you very soon on the website, but is very difficult to contact the costumer service center, you will acquire for customers who have been with you many years.
Date of experience: December 2, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
I made an order on their website, looked legitimate. Ended up with my card being charged and did not receive the product. Went through the hassle with my bank to get in touch with the company they ended up shipping me the product that I had ordered and they are the cheapest things I have ever seen. All the writing on the box is in Chinese the size is not right and forget trying to return something they do not honor their returns. Had to go through I bank again and have the charge reversed. Through the item in the trash with even wanna give it to anybody was so embarrassing looking. Looked like I bought it in a dollar store.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2019
Dear Ann,
A member of Shein's US Team has sent you an email from dispute@shein.com.
I ordered a few things online over two weeks ago now and in pursuit of tracking information I have had no return.
I've read reviews on the quality and have been careful about my choices. I hope that my dress finally arrives. After all I ordered it on a monday and live in Australia, which takes no time to ship, certainly not 16 days...
The "busy season" should have nothing to do with the company's ability to process an order and ship it in the time frame they have given. If SheInside is incapable of sending an order then they should not sell clothes ONLINE.
I have received the clothes, be careful with the quality
Date of experience: September 14, 2015
Dear customer
Nice day.
Sorry for keeping you waiting and all the inconvenience we have brought to you.
We are really sorry for letting you down and sorry to hear that you are not satisfied with our customer service. Due to time difference and system before, we could not reply to you in time. Hope you can accept our sincere apology and forgive us. We have checked for you and found that you order has been shipped on 2 Sep. The tracking information shows that it has delivered to you. Have you received your parcel? If you have not received your package, you can contact us for help.
Sorry for leaving you with such a negative impression. Please remember that all of you are our precious customers. These problems you met will never be neglected. We are pretty sure that we will try our best to solve your problems and make improvements on logistics. Hope you can kindly trust and forgive us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards
I am not usually very big on buying clothes online because the experiences I have had are mostly negative. However, SheInside has caused me to rethink my perception of buying online. I recently purchased some clothes for myself and my husband - and I was satisfied with the order! Firstly, the clothes were great prices. Secondly, the clothes I ordered were as I saw them online and ordering was very easy. Also, the shipping time was good. My husband is already asking when I will place the next order! Overall, the experience was great and because of that I would return again. Thanks much SheInside!
Date of experience: January 22, 2015
The products that I got from Sheen were very creative and had amazing quality. It was the HUD jobs in a long cardigan. The quality of cardigan was very high-quality. I love the texture of the feeling and it went well with a bodysuit. I had put it all together with some makeup of mine, and it was amazing now for the black job that I got I can wear it without my under peace and my hair could breathe during the summer time amazing 10 out of 10 Quality
Tip for consumers:
I really love that products that I got they were very good and high-quality. Keep up the good work.
Products used:
The hijab and the Shein and Cardigan
Date of experience: April 28, 2023
I bought my new dress from www.sheinside.com. I wore this dress to work and turned many more heads than expected. It's so flattering! I'm 5'6" and 132 pounds. I ordered a small and it fit like a glove. The material has quite a bit of stretch so size wise it would be forgiving a bit. The cut of this dress hides the mommy tummy pouch well. I felt a bit strange wearing something so retro as its not my typical fashion style... but I'm so pleased with it and I know I'll wear it tons. The delivery was quick and flawless. The customer care was superb!
Date of experience: March 30, 2016
I am new to this website, but so far I have been impressed with the quality of it. The photos of their products are real and professional. They take great care to ensure that their products are displayed in an appealing and eye-catching way. They are very interested in making sure that as many people get the best experience possible, and this is very important in today's day and age with the amount of websites that try to lure shoppers in. Am looking forward to continuing my shopping with this website.
Date of experience: October 28, 2014
Very confused on why the website advertises "ships within 24 hours" because whenever I go to track my package all it says is that the shipping label has been created. I ordered this dress to bring on vacation with me and I am leaving for vacation in 6 days. It has already been 6 days since I ordered the dress and it has not even been shipped out yet! Very disappointed in the false advertising and slow confusing service. Would not recommend.
Date of experience: May 22, 2016
Hi Jessica,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You placed on May 18 including one item and the item was shipped out on May 18 because of ‘ships in 24 hours’. Your tracking number is 74899992140425485278. You can get logistic information through this linking.
http://www.fedex.com/us/track/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.
Apologies for all the trouble and hope you will receive the order soon!
I ordered 3 tops, I then receive an email saying its on its way, then received another email confirming delivery where in fact I havent received anything.
I let them know and they now tell me it went back to the warehouse, but I have an email from Aust Post with a different tracking number saying it was delivered. Very disapointing, unprofessional and not trustworthy.
Date of experience: May 3, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The return process is not user friendly, most sites will provide you with a legit return label even if you have to pay for the shipping. SHEIN does not make it easy to return items. When trying to ask a specific question all you get are options to chose from and not the actual question that you are trying to find an answer to. I do not care for this site.
Date of experience: July 26, 2022
Hello, sorry for the inconvenience. For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I had ordered on 22nd August and it still shows processing! This is second time i'm ordering almost $200 worth goods, and the first time shein shipped out so fast( within 2 days). But this time its taking so long and i am honestly getting very worried! I just want my order shipped out to me! :(
Date of experience: August 30, 2016
Hi Div,
Thank you for choosing SheIn again, but we sincerely apologize for keeping you waiting this time.
We noticed that one item in your order belongs to the best-selling list, we need to spend more time stocking this item. This is out of our expectation. Hope you can kindly understand. Your satisfaction is our best comfort, if you are eager for these items, we can divide your order into two packages and ship other items to you first.
Is that ok for you? We need to confirm with you.
Sorry for letting you down. We promise that your problems will be solved perfectly.
Waiting for your reply.
I recently ordered a pair of earrings from sheinside.com, and I could not have asked for a better experience from start to finish. The order I placed matched exactly what I saw on the website. The website itself is very efficient and easy to use, it caused me virtually no trouble at all. The earrings I ordered were very affordable and the description that was listed was very accurate. I would definitely recommend this website to anybody looking for an affordable, efficient, and easy shopping experience.
Date of experience: May 23, 2015
This is my first time using this website. I have spent more time chatting with the help desk to navigate me and explain the actual coupons not as advertised, than it took to shop the website. A bit frustrating. Hoping the rest goes more smoothly.
Date of experience: July 20, 2016
Hi dear,
Thank you for ordering from our website.
We cannot find any effective information through the order number you provided. Please send us (our e-mail address is dispute@shein.com) your correct order or the email address you registered on our website.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
You can contact us if any problem.
I lie to shop online. For the first time I've purchased a dress from Sheinside and i am totally satisfied with their service. My product was delivered in time. They put a reasonable price for the product and the product quality was very good. I ordered my item and it was shipped in time. The entire process is so much impressive. Overall it was an outstanding experience purchasing from sheinside. I must shop again from here.
Tip for consumers:
be sure to order the exact code of the dress you really want,
Date of experience: July 30, 2015
Honestly, once I can see as a mistake. But twice, the package states delivered but it's not. I'm now curious as to how the address is even listed because both times I've ordered, I still never received the package.
Tip for consumers:
Don’t order
Products used:
Shoes and clothes
Date of experience: December 1, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Very satisfied with my purchase experience with Sheinside! It was very easy to navigate the website, and purchase with no difficulty. The apparel arrived in a timely manner, nicely packaged. I appreciate that. I will consider ordering again! Thanks
Date of experience: November 11, 2013
I loved shopping on this website. Great deals, and I loved their immense selection of clothe. The shipping time was a bit off. Came a few days later than expected but I received to clothes i wanted and I loved them. Will do business again.
Date of experience: February 2, 2015
I bought the Blue Lapel Vertical Striped Blouse for my wife and she loved it. It was easy to order, I just added it to my bag, selected a size and then checked out. I also loved that they had so many pictures of the Blue Lapel Vertical Striped Blouse, not just stock photos but of real customers wearing the product as well. I also appreciated that there was free shipping no matter the amount of the order and that I got 40% off my first order. My order came quickly and was packaged great. I would recommend this shop to my friends.
Date of experience: March 9, 2016
I ordered 3 pieces over a month ago.
I new will be low quality for the price but not THAT bad. Off course the one they take the photos is a different one.
The quimical smell was so strong and the fabric feels like cheap plastic.
I returned and never got my money back.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I do shop from sheinside once in every month but never found anything bad they are very much organized. Customer support team is very much responsive to there customers. And till now i found nothing bad about there products.
Date of experience: April 14, 2016
I ordered from curves plus and the sizes are not good at all, when u received my order of 3 items not one was even close to size and the material has no give at all dont look as nuce as on the site I won't be ordering off there again waste of money
Date of experience: January 31, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Best online shopping experience ever. I ordered a floral print sweater and cartoon print sweatshirt on sheinside.com. I was so worried ordering online and kept thinking it would never arrive. But the package arrived on time, the cloths were the same as the website described.
Date of experience: January 23, 2014
I have tried and tried contacting this company because my package was delivered to the wrong address and there's no way to reach customer service. What kind of company is this? I'm not gonna stop until I either get my order or my money back!
Date of experience: July 2, 2019
The customer was contact and the issue was fully resolved to the customers satisfaction.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.