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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
Do not order from this company! I placed an order October 20 and as of October 29, the website still shows my order as processing. I contacted the company via chat and was told " It is the best seller in our website, so it needs a longer time to prepare the goods.
And we will send it out asap for you. :)" I responded that I would expect to receive the item within a week (7 more days). The person responded "We can not promise it will reach you in time. Would you like to wait for it?" Are you kidding me? How long does it take to get one item from the warehouse and ship it? Not to mention I was told it was not on backorder.
Suffice to say, I will never place an order with them again!
Tip for consumers:
Be prepared to wait for an extended period of time to receive your order.
Date of experience: October 29, 2014
First of all each time when i start my user session in SheInside my heart start to run fast and fast... i just love all that they sell!
In this ocassion, i was strongest that in my last buys, with a clear objective: find the perfect coat for looks cool and fashion this winter. I live in the mountains so, something super fashion not is the best option for me but, i love look good wearing comfortable clothes. So, later of a lot of research, i found it!, the perfect red Military Coat!
I just received this week and its awesome! I am totally in love with it! It fits perfectly and just looks great with Jeans, even with Shorts or a skirt. The material is very soft and the most important for my weather, is very warm. A really great piece everyone should have :).
Tip for consumers:
Totally adictive!! Sometimes the delivery takes a while but worth the wait
Date of experience: December 5, 2014
My sister recommended them and i was kinda worried about some bad comments but i believed in my sister and gave them a try but they are good with there work and didn't found any bad issues with the dress quality as they are selling quality-full dresses. Highly recommend them to use.
Date of experience: December 22, 2015
Ordered A swimsuit which didn't fit and didn't notice that there was a no return and swimwear policy. However that kindly refunded me anyway and followed up for a positive resolution. I would definitely re order and try a different type of clothing order. Sue
Date of experience: February 9, 2018
No returns on swimwear. Never would have ordered had I known. The suit was of inferior fabric, and the fit was horrible. Now I'm stuck with it even tho all tags are there, as well the the protective adhesive.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2018
I absolutely love Sheinside! I recently purchased a dress from Sheinside about a month ago. I found a nice selection of fashionable items that I liked. The item I ordered came packaged very nicely and secure. They shipped out my order very quickly and professional
Date of experience: January 1, 2016
Honestly, the dresses I got in the mail were absolutely nothing like the pictures online. I was expecting lower quality products, since the prices are so reduced, but they were the quality of a Halloween costume. I got them in the mail and just threw them right in the trash. The hems were all unfinished, one dress had a hole in it and the other was entirely transparent. Never ever will order from She In again.
Date of experience: June 22, 2016
It's not fair to be super fast with taking customers money, but so slow to respond with the tracking number and shipping the items out. If you are slow, be slow with taking our money also! The Real talk show did you a huge favor with exposure and I'm quite sure you received a lot of customers from fans of The Real (I'm one of them). Don't make The Real look bad! I love the show; however, your service has to be expedited if you want to keep the numerous customers that you have already.
Date of experience: April 27, 2017
Dear Felicia
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
Because we are upgrading our warehouse, there is some delay for the shipping.
We will ship out your package as soon as possible, after we shipped out the package, we will send you a email to inform you the tracking number.
If you do not want to wait, you could contact us to cancel the order.
Apologize again for all the troubles, if you need any help, do not hesitate to contact us.
I LOVE this website! All the things I purchased came in GREAT condition. When I had a problem with one dress end up being out of stock they told me I could reordered it and wait for it or have my money credit it to my wallet so I may use it towards another purchase. I have not had a bad experience with them yet. I have ordered so many different things I can not keep count.
Date of experience: April 24, 2017
I ordered 4 items of clothing from the site and chose express shipping because I needed it really soon. All the items I chose were supposed to shipped out within 24 hours as the site stated. When I tracked my order, I noticed my order was split into 2 and I received my first 2 clothing items within 3 days which was super fast and not expected which I'm happy about. My second 2 items came about a week and a half later due to those being popular items. Overall I'm satisfied with my order and the items were as shown on the website. Will be ordering again soon.
Date of experience: July 28, 2015
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
First we want to thank you for trusting us and choosing SheIn. But we sincerely apologize for the worries we have brought to you. We have checked for you, and found that two items in your order sell well, so we need more time to stock them. In order to save your time, we decided to divide your whole order into two packages. Hope you can kindly understand. We also have checked your second package, it was shipped on July 21st. In order to protect your personal privacy, we will give you the link and the tracking number of your package via email later. The logistics information shows that your package has been arrived at your country, so you will receive your package very soon. Please remember that you are our valuable customer, we never deceive you. We always put your satisfaction in the first place. Hope you can trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
The worst customer service….
I did not received my order and there is no phone number to contact. I wrote 3 emails but no response. When I am tracking my order it says in transit but has been 3 months since I've placed the order.
Date of experience: October 25, 2021
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Tried them for the first time and ya they are great and customer service is also very generous to there customer. I ordered a product for my wife and she was facing problem with the size and they changed it within no time very helpful.
Date of experience: February 19, 2016
Site is super easy to navigate and my package arrived within the window it said it would. There's a wonderful and vast selection of fairly priced clothing and accessories, and I'll be sure to use this site in the future for gifts and the like.
Date of experience: May 17, 2014
I received the order with two packages. I could only generate one return shipping label because it was a large order and they didn't fit in one bag. I reached out to the customer service and it's been 3 days. It's loop. I still haven't received another return shipping label. I will dispute items that I have with me. FThe qualities of customer service and clothes went down a lot compared to last year. I will not buy with them anymore.
Date of experience: April 26, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I had an issue with my order and I try to contact customer service via phone. Well their phone line doesn't work. I sent them an email and my email was bounce back to me in Chinese by the way so I had to translate to English. This is really upsetting. So, I would like to know how do I contact customer service?
Date of experience: June 20, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Please enter 【Contact Agent】and submit a ticket to us.
Recently i ordered a skirt for my wife, now i see that it looks him so sexy.
My wife was surprised about the quality and design.
And i find out that SheInside service is so fast than other of online store.
So i would like to recommend this fast service to all.
Date of experience: April 19, 2016
Hello, I ordered 14 Items worth of $100 from this website Shein.com for my baby and only received 2 items($10). The tracking info that they sent me for 2 packages it says that its been delivered for both packages, but I didn't received it, I only got 1st package, but Not the second and I tried to connect with there customer service and chat online it is worthless, but no one reached out back to me. They do not have phone number and try to find them they like a ghost. I reached out to my credit company to dispute the charges, Unfortunatly I will NOT shop here anymore. It is a scam.
Products used:
shein.com
Date of experience: October 1, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I personally have not found a store as good as this shop. I believe that they provide a variety of clothing and accessories for all of us that have different tastes in clothing. I love their customer service, always on time and make it their priority to help out as much as they can.
Date of experience: August 2, 2016
I bought a White Striped Flounce T-Shirt. I was cheated by another company with their product very expensive. I regretted ever visiting that site to buy a T shirt but the one I bought from sheinside.com work so much better on my body than the other brand! Well fitted and very easy to wear. I visited the sheinside.com and just click on the order page, very easy to order and before I knew it, it was delivered in a good condition with the date stated on the site. My order was well packed and delivered in good condition. I'll surely come back for more.
Date of experience: February 10, 2016
STOP! The people who make these clothes and utenciles are children.
The children are only paid $2.77 to make 35,000 clothes daily!
Other cheap online fast fashion clothing sites are romwe and cider.
If there are help signs written on your shein tags, report them now!
Lets help these kids and stop ignoring them.
Date of experience: August 28, 2022
Hello, we want to make it very clear that we take supply chain matters seriously. Our strict Code of Conduct prohibits suppliers from using child or forced labor and we do not tolerate non-compliance.
I purchased a few outfits from this site and totally loved them. The dresses I brought fit my body, and helped me hide my trouble areas. I purchased seven shirts, two pants, and five dresses. I haven't found anything to complain about. I wish I would have purchased more pants as they fit amazing!
Date of experience: November 10, 2014
The fact that i have waited for my package for almost a month is ridiculous! This used to be my favorite shop to by from but they have managed to ruin that. I did email customer service & they have failed to get back to me! Never again will i buy from this company horrible horrible horrible save yourself the headache people!
Date of experience: May 16, 2015
Dear customer,
Nice day.
Sorry for the late reply and the waiting time.
First thank you for choosing our company, and we glad to hear that our company is your favorite shop. You are our precious customer, we are willing to serve you. But then sorry to hear that we ruined your good impression. We sincerely apologize for that. Generally we need 5-7 working days to process your order.
We have checked for you, and found that your package was shipped on April 30.61299992140420005659 is your tracking number. Due to the three-day holiday and weekends before, it may caused the delay of your package. The logistics shows that your package is in transit to U.S. Postal Service. You can also track it via https://www.fedex.com/apps/fedextrack/?tracknumbers=61299992140420005659&cntry_code=us. Hope you can understand.
With regard to the response to your email, we are really sorry for that. Because we were at weekend, we could not reply to you in time. Hope you can accept our apology and forgive us. We cherish our every customer, and any of your problems never be neglected. Hope you can give us one chance again and trust us kindly. We will never let you down.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
I ordered an item that was a blazer with shorts. I got the blazer, it I missing the shorts. I had sent so many emails and I get no response from anybody. They are just avoiding me and I need what I paid for. Never buying from them again and I really like their clothes but I don't wan to go thru this again. Worst app ever!
Date of experience: August 8, 2019
The customer was contacted and the issue was fully resolved to the customers satisfaction.
I ordered 5 items - only one dress (the only good thing that happened!) had a brand tag on it. Rest never had a tag! Material for the rest items I bought were seemingly cheap type and not worth the price! Negative reviews are not published on this website only good ones seem to be published! They have a glossy website but unfortunately the clothes seem to be simply inferior so everyone don't be fooled!
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 30, 2017
Dear Bimal,
Thank you so much for ordering from our site and we deeply apologize if our items did not live up to your expectation.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Looking forward to your reply!
I ordered a tribal print dress from sheinside.com. The dress took about 3 weeks to arrive, which isn't a problem. The dress was delivered without a packing slip so there really isn't a way to easily return it. The material of the dress is similar to the material a Halloween costume is made of. Cheap, cheap, cheap!
I won't buy anything else from this site. The prices may seem like a great deal but for the quality of the product, it's not worth it.
You are forewarned about these products by this review and others. I should have listened to the reviews that I read. It's really not worth the money.
Tip for consumers:
Shop somewhere else.
Date of experience: June 9, 2015
Dear customer,
Nice day.
Sorry for late reply.
Generally we need 5-7 business days for processing. And the shipping way you chose is standard shipping which will take 9-12 business days to the US while the processing time is not included. Hope you can kindly understand.
Sorry to hear that our item cannot meet your requirements. Maybe you can send us some photos which can show these defects clearly so that we can check with our factory. After confirmation, we will refund you for any size and quality problem caused by us. Hope you can kindly trust us.
And about the return, do you still want to return this item? If so, we can send you the return address via email later. But you may need to pay for the return postage. You can also have a reference to this link http://www.shein.com/Return-Policy-a-281.html. Hope you can kindly understand.
Sorry for leaving you with such a negative impression and we sincerely apologize for that. We promise we will do better in future.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Yours sincerely.
When I wanted a nice looking dress for my wife's birthday party, I embarked on an internet search to find the suitable stuff for my darling. It happened that I found Shein.com as one of the leading "Fashion Website." I quickly order for single Maxi dress with order ID: MPH4552. I just order single stuff just to compare their shipping and services with few ones that I knew. Nevertheless, I made the order and less than two weeks they delivered my item in the most appropriate manner and it was a very nice stuff. I gives kudos to Shein.com for their wonderful stuffs and quick services.
Date of experience: March 23, 2016
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello,
Nice day!
Over the last several weeks, we have had some problems with the supply of this item.
We apologize for the delay.
We are pleased to inform you that your order has been shipped on 6th, November.
Until your items arrives at US, there will be a tracking number.
The logistics information is updated very slowly. Once the shipment arrives at US, the tracking status--including the scheduled delivery date--will be updated. Could you please wait several days to track your items? We are so sorry to bringing you trouble.
Hope you can understand.
Please do not hesitate to contact us with any questions or concerns with this email:dispute@sheinside.com
Have a nice day