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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
View ratings trends
1015
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user leannw12
North Carolina
7 reviews
1 helpful vote
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November 9th, 2023

Is it all Chinese stuff? Yes. Do I get great deals alot? YES. Some stuff I'm not happy with, but that's anywhere you shop. Overall, I love this place and uy from them often. Also shipping is quite quick!

Products used:
women's clothing

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2023

Thumbnail of user irener11
Kansas
11 reviews
9 helpful votes
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August 13th, 2016

The blouses I purchased are beautiful... I understand some items run small and all the reviews helped me order. I truly wish there were more items for older women and working women. I look forward to the order I just placed today.
Thank You Shein
Irene

Date of experience: August 10, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website.

Your order was shipped out on 12 August. The tracking numbers are 7489999*********6798 and 74899*********091164 (we have sent them to your email box). You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/?action=track

You can contact us if any problem.

Thumbnail of user chayam
Canada
1 review
0 helpful votes
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April 18th, 2016

I loved it very much. What a super collection on sheinside. I was confused to found gift for my cousin but sheinside give me super collection of some new dresses. I bought a dress for her from it and surely come again for me. Highly recommended.

Tip for consumers:
Use this site.

Service
Value
Shipping
Returns
Quality

Date of experience: April 14, 2016

Thumbnail of user tanjuap
Oklahoma
1 review
1 helpful vote
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October 23rd, 2015

I have only ordered from sheinside twice. The first time, the package shipped in 24 hours and came within 4-5 days. I ordered more clothes over 2 weeks ago and I have yet to receive my purchases. I probably won't be ordering clothes from Sheinside again.

Date of experience: October 19, 2015

Thumbnail of user amandaw555
New Jersey
1 review
3 helpful votes
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August 7th, 2020

SHEIN takes sooo long just creating a label for your shipping let alone actually shipping the product out. I completely forgot i ordered something from this place i went to check the status on it it's still being shipped out lmao this is like day 12 no lie you guys! I have a flight in 5 days i need my things even when you order weeks in advance they still end up shipping your things late. Just terrible

Date of experience: August 7, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user keelyf6
Kansas
1 review
5 helpful votes
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April 27th, 2021

I was abt to make a order until a saw that shein is trending on tiktok and not for a good reason. The packaging started having fleas and they've had fleas coming in packages since about the beginning of march. If you do buy from shein while this is happening please remember to sanitize and wash everything you purchase. There are many diseases you can get from these fleas so please be careful and spread this around! :)

Date of experience: March 27, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user annaa65
California
1 review
0 helpful votes
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July 14th, 2016

I ordered 6 things from SheIn on July 7th. It's been a week so I decided to check if my package was coming. The website says that they have all been shipped but when I track my package on FedEx nothing is updated and it says that my label has been created and my shipment hasn't started traveling. I'm just confused as to where my package is and when it's going to get here.

Date of experience: July 12, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user neetuv
India
1 review
4 helpful votes
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July 18th, 2018

It's has good collection and being a regular user of Myntra, I thought to try Shein once and it gave a pathetic experience.
1 St delivery was a pain, thn if I want to return 1 item, there's no way I can do. It's asking for upload photo, what the hell and thn I tried also thn it need specific format! WOW!
On Top there is no customer care number to talk or guide.
Contact immediately to take it back

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 16, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Neetu,

Our team has emailed you from Dispute@Shein.Com in regards to your refund. Kindly respond at your earliest convenience. We hope to hear from you soon!

Thumbnail of user teresab1449
California
1 review
1 helpful vote
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March 22nd, 2023

Don't do it! It is a complete rip off. What you get is nothing like the picture. Cheap material poorly sewed. The clothes aren't even fit to donate they are complete garbage. Just don't. Save your money.

Tip for consumers:
The picture you see is not the item you get.

Products used:
Shirts, bathing suits, ladies pant suit

Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user medoras
Texas
1 review
0 helpful votes
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May 8th, 2016

I just got a notification saying my package was delivered but it was returned to to Memphis? And It was supposed to arrive to me in Dallas, Texas. I ordered them for something coming up this weekend and would like to get my money back since the items i ordered were not delivered to me and dropped somewhere else.

Date of experience: May 5, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,
Thank you for ordering from our website.
Your orders were placed on April 29 and April 30 including 3 items. They were shipped on May 3 and May 6.
Your order number is BXA6716 and AZY6716. You can get more details through your account (medorasmith24@gmail.com) on site. The tracking number is 74899992140424535110 and 74899992140424502525. You can get logistic information through this linking.
https://www.fedex.com/apps/fedextrack/.
We have checked it and it shows that the packages have been delivered successfully. Please confirm it, if you have got the items you ordered.

Thumbnail of user yene2
Australia
2 reviews
10 helpful votes
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November 1st, 2014

Ridiculous, 20 days later and my items which say 'ships in 24hrs' is still processing?
Did you mean 24 days sheinside? Even my order from a wholesaler in china has already shipped my order and will be reaching my place in the next few days.
Don't promise things to customers that you can't do! (And also, tell your customer service that saying it is sale period and you have alot of orders to fill will not work as an excuse.)

Tip for consumers:
Just don't even bother, price and wait period is not worth the trouble.

Service
Value
Shipping
Returns
Quality

Date of experience: October 29, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hello,
Nice day!
The reason is that your items are best selling clothes, so we need some time to stock them.
We apologize for the delay.
And your tracking number is 555006905445, you can track it on: http://www.tollgroup.com/toll-global-express-track-trace
The tracking history shows that your item was delivered at 15:52, Monday, November 03,2014.
Have you received your items?
Looking forward to your reply.

Please do not hesitate to contact us with any questions or concerns with this email:dispute@sheinside.com
Have a nice day

Thumbnail of user christinep1753
New York
1 review
0 helpful votes
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November 15th, 2023

I never received my order. Sitting at FedEx for two weeks. Finally got through to FedEx and they told me my box was empty. Could not get through to Shein on the phone. Finally got an email to send. This is my first order and probably my last

Products used:
None

Service
Value
Shipping
Returns

Date of experience: November 15, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user aprilm17
Georgia
4 reviews
4 helpful votes
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January 7th, 2015

I found loads cute items at unbeatable prices when I ordered from SheInside. It was hard to narrow down what I wanted to buy at first, but I ended up buying a cute white hollow lace top, a blue fitted blazer, and this cute yellow leopard print sweater… I must say it was a nice experience. I had never ordered here before so I didn’t know what to expect, especially when it came to shipping, but my items arrived fast which I loved. All of the items compliment me sooo well… So based on this experience I will definitely be shopping here again.

Service
Value
Shipping
Quality

Date of experience: January 4, 2015

Thumbnail of user lucyd11
Illinois
1 review
1 helpful vote
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December 18th, 2014

Write your review to help others learn abIt is a awesome side. I'm highly recommended it's awesome site, Because my wife ordered 2 items and they all look really so much nice, the fabric and style was as expected, the shipping was really extra fast and my wife was satisfied with the products. About 5 weeks ago I visited sheinside.com for the first time and absolutely loved the clothing available. They had amazing deals and to be honest I had a hard time choosing which dress I wanted in that their was so many nice ones for a great price. I ended up making a few purchases and got myself a full set. I got an amazing leather belt thatlooks gorgeous with the denim jeans I got. I gotta admit these might be the most comfortable jeans I've ever gotten, I was a bit sketchy about ordering jeans in that other websites sent me the wrong size but not this site. Out this online business

Service
Value
Shipping
Returns
Quality

Date of experience: December 15, 2014

Thumbnail of user jhl
Canada
1 review
2 helpful votes
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October 8th, 2014

This is ridiculous. I have placed an order more than 2 weeks ago and it is still being "processed". I emailed them a week ago and they said all my items were ready to be shipped. And they STILL HAVEN'T SHIPPED IT YET! I have tried contacting them, but they did not respond to me at all! This is f-ing ridiculous. Don't you guys do your business like this! No customer will ever return with this $#*!ty management. You already lost my trust and I will never buy another item from this site ever again!

Service
Shipping

Date of experience: October 5, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 2504980262. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2504980262&brand=DHL
The tracking history shows that your items arrived at HONG KONG on Saturday, October 11,2014
Please wait patiently.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day

Thumbnail of user pruej
Australia
1 review
0 helpful votes
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May 4th, 2016

Have ordered a few things on Shein and have been relatively happy with what arrived in conjunction with the image displayed online. As all online shopping you have to be diligent with sizing, but I have yet to have an issue.

Date of experience: May 3, 2016

Thumbnail of user yamils
Illinois
2 reviews
1 helpful vote
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May 4th, 2016

I really like sheinside, it is a cheap online store but its products have a good quality even when sometimes the product was not exactly my side, it has a very good quality that I can give it as a gift.

Date of experience: May 4, 2016

Thumbnail of user arahd
AE
1 review
8 helpful votes
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July 20th, 2019

Why is it that everytime I'm going to pay on Shein it's always payment error?! I have entered the correct card details but still payment error. Now I have 24 hrs to complete the payment. Please fix this it's so annoying!

Date of experience: July 17, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user freyaeilifbeauchamp
Pennsylvania
1 review
0 helpful votes
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June 16th, 2023

SheIn can have EXCELLENT deals on different non-clothes items and I've gotten awesome stuff from here...Regarding clothes, a luxury lingerie item I got fits me great! But like 50% of the time I have to be careful buying clothes here. I am trying to teach myself what materials are see-thru because this website will NOT tell you that 50% (I swear it is 50% or more than that) of their clothes are see through. I think I've figured out that Polyester = see through...

So many clothes I've ordered just to be disappointed. Some are perfect! But so many are see through (usually that is the problem if there is a problem).
Shoes have arrived too small for what I have been the past several years.
I did like a pair of sneaker shoes I ordered from SheIn when I ordered up a size...they were stolen from me. I got cool glow-in-the-dark shoelaces from SheIn that I used on those shoes. It was awesome, but yeah they were stolen after a short amount of time.

Tip for consumers:
Sometimes you get free shipping. Sometimes they let you return items.
Sometimes the shipping speed changes and sometimes that depends on how much you spend.
The quality is sometimes awesome -- definitely 5/5 stars. Then because of the problems I've encountered, I'd say the quality is sometimes 3/5.

Products used:
Door mat, dish drying rack, soap dish, decorations, clothes, and more!

Date of experience: June 16, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user glennh32
GB
1 review
0 helpful votes
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December 6th, 2015

Really can't fault the service, delivery time or product quality one bit. Just very very impressed i have received my wooly winter jumper which I love and will make an excellent Christmas gift for my wife. Because the service and product surpassed my expectations i will definitely order from sheinside again and again. I just need to find somewhere to hide the gift until Christmas morning, thanks for a great buying experience.

Date of experience: December 3, 2015

Thumbnail of user shahzada
Pakistan
1 review
0 helpful votes
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December 29th, 2014

White Black Crocodile Leather Clutch Bag:

The design is awesome and amazing. I am extremely glad to have this bag. Its just perfect. From the color combination to the perfectly fine finishing, everything is just up to the perfection. Its gorgeous and every classy girl should have it.

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2014

Thumbnail of user millieg2
Texas
1 review
0 helpful votes
  • Send Message
February 5th, 2016

SheInside is my favorite place to shop online. I am always confident that I will receive quality products. The shipping is really quick and they always send you emails so you can rate their products. I love SheInside and will always be a customer. Worry free online shopping.

Service
Value
Shipping
Returns
Quality

Date of experience: February 2, 2016

Thumbnail of user gabriellec13
GB
1 review
5 helpful votes
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November 19th, 2017

The clothes are ordered did not match the size guides. The larger items I ordered were in fact smaller than the medium sizes.
I asked for a refund, I was advised I would need to pay to return the item back to Belgium which would mean paying out extra to receive a refund so I declined.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 15, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user summers8
Oklahoma
1 review
2 helpful votes
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October 26th, 2014

I was very pleased with my purchase :) i made an order through sheinside for a really beautiful kimono, i made the order on september 29th, and got my order on october 21st. Coming all the way from china and i received my package within less than a month. My kimono smelled fine, and looked just as it was pictured. I read some seriously horrible reviews for this company, but my experience with them was just fine. I will most likely make other orders through them in the future :)

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2014

Thumbnail of user gabsn
South Africa
1 review
1 helpful vote
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May 10th, 2020

Shein was fine until my February order. I have written so many times to the support team no luck. My order has been stucked at the airport for almost 3 months now. At the time I made the order the borders were open. And now they are open again, but the order is still at the airport and was never handed over to flights coming to south Africa. Can I have my money back please? Because clearly I would never receive my clothes

Date of experience: May 10, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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