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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
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1015
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user jillm91
Maryland
1 review
0 helpful votes
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April 20th, 2017

I just placed my order on the 12th and while I'm not worried about when my items arrive, I am worried about the fact that it was deferred. Does this mean there is no way for my items to get to me or will it just take much longer than originally scheduled. When customer service emailed me, they said there was a short supply but on the website all of my items I ordered are still in stock. I really was excited to get these clothes, but now I'm worried that I shouldn't have ordered from this website.):

Date of experience: April 18, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi Jill,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, all the items are ready for shipping except the item (vest161116701), it is in high demand, it takes more time for processing.
How about we ship all the ready items to you first?
If you do not want to wait, you could also cancel the item (vest161116701) and get the refund.

Looking forward to your reply!

Thumbnail of user jennifers108
Maryland
1 review
6 helpful votes
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January 5th, 2015

NEVER AGAIN. Items are cute but are way too short and sizing is not reliable. Some small some large. Order took 22 days to arrive. But 1 item was shipped separately. Still have not received last item 30 days after placing order. No response from online service. No email response from online service. Trying to return items that are too short. No response from service for return label.

Service
Value
Shipping
Returns
Quality

Date of experience: January 2, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Sorry for the waiting time.
Generally the customer service will answer the question as soon as possible. But occasionally, due to time difference and other unexpected reasons, a reply may take longer than one business day. Please accept our apologies in advance for any reply that exceeds this time frame, but be assured we are working hard to get back to you as quickly as possible to provide a considerate answer.
These two orders you placed are pre-sale orders, we may not be able to ship it very soon. But we have tried our best to ship it as soon as possible. The shipping way you chose is standard shipping. It will be very slow sometimes.
Hope you can understand.
And thank you for your appreciation for our product, sorry that the size cannot fit you well. The size problem has bothered us for a long time and we are discussing with our factory now. We will try everything we can to fix this problem.
About order CXK2495, no worry please.
It is still on its way to you and there is nothing wrong about it.
The tracking number is 9374869903500243604905, you can track it via https://www.usps.com/
Hope you can get it soon and like it.
Besides, we have sent you the returning information via email already. Could you kindly check it again please?
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Have a nice day.

Thumbnail of user katj87
New York
1 review
0 helpful votes
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January 27th, 2024

Can never get a hold of a live agent! Need to dispute with a ticket! Representive dont take the time to look over ur proof and instead all they do is repeated apologize for the inconvenience and still can't do nth about it! Waste of time! Sorry not a Shein Fan! Let me go back to Temu!

Service
Value
Shipping
Returns
Quality

Date of experience: January 27, 2024

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user ryanwb
Virginia
1 review
2 helpful votes
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February 16th, 2016

It is a very good site for the customers.The office staffs are very professional indeed. They take a very reasonable time for shipping the products. I am also happy at the quality of them. I shall keep purchasing from them.

Date of experience: February 13, 2016

Thumbnail of user maddier6
Washington
1 review
1 helpful vote
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August 21st, 2016

Hi, I had ordered several pieces of clothing on August 12th and I still have not received my clothes. I chose expedited shipping and I understand that that is 4-7 business days. I also believe that customers are to get an email about tracking information. I just received mine today and none of the links worked to get my tracking number or more delivery information. You have amazing clothes and I would really like to order more but I will no longer do that if shipping will take this long. I also really need my clothes before school starts. Thanks.

Date of experience: August 19, 2016

Thumbnail of user mspam61
Texas
1 review
0 helpful votes
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February 18th, 2024

My ordered was delivered to the wrong address. Honestly I forgot I ordered until I check my email. I emailed SHEIN asking for a refund but preferably the warm up I ordered. I received an email stating it's been 45 days we can't do anything.

Products used:
None

Date of experience: February 18, 2024

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user matheww15
Canada
1 review
0 helpful votes
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April 12th, 2015

I ordered this dress for my girlfriend and she is really happy with it! She assumed it was expensive (which it wasn't), but she doesn't need to know that. The order was processed very quickly and overall the transaction went very smoothly. I would recommend SheInside, and will certainly be shopping with them again.

Date of experience: April 8, 2015

Thumbnail of user desireem2
Massachusetts
2 reviews
1 helpful vote
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May 19th, 2015

I have shopped from your site on many occasions and i love it. They give the tracking number and also give discounts on a regular basis. I ordered two dresses from them and did a photo shoot with the dresses. The pictures on the site doesn't serve any justice because I was impressed with the items I brought. Thank you sheinside

Date of experience: May 16, 2015

Thumbnail of user moniquer193
Pennsylvania
1 review
0 helpful votes
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July 7th, 2022

Not able to speak with anyone and reps do not know how to work system. Drove 40 miles for a package that was destroyed on June 16th. Chatted with Shein and talked to FedEx twice. Nobody could tell me package was destroyed until I made it to FedEx location. I will never order again.

Date of experience: July 7, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user andrealee392
Michigan
1 review
2 helpful votes
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May 18th, 2023

The thing that I don't like about Shein is that it takes forever to get your package and it becomes delayed they don't have an actual contact number to talk to customer service with a order issue, you have to chat with them online they're always busy so you can't contact them at all and the other shipping company that they're partner with has a busy line all the time so you're not able to contact no one about where your package Shein was good until now

Service
Shipping

Date of experience: May 18, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user elissam1
New Jersey
1 review
1 helpful vote
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March 19th, 2015

I was so excited to see that this website had such gorgeous items for cheap. SO i ordered some items for my vacation. After ordering and reading reviews on how thier shipping is so slow, i imediatley sent an email and did the live chat to request to have my order cancelled and i am still waiting. I need my order refunded immediately.

Tip for consumers:
Make sure you are sure that you want your items so you wont have to cancel.

Service

Date of experience: March 16, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Thank you for your support and sorry that our customer service didn’t reply you in time because of time difference.
But we didn’t do that deliberately.
Hope you can kindly understand and trust us.
No worry please. We have checked for you and found that your order has been canceled already.
The refund will be back to your account within 10-20 business days.
You can check it later.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Best regards.

Thumbnail of user sallyj10
GB
1 review
1 helpful vote
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April 5th, 2015

I recently made an order from SheInside and I couldn't be happier with the services provided.

My order came in very quick time, it had everything that I ordered inside and the packaging was careful and neat. I would recommend that you use them if you are thinking about it because not only do they have a good service but they do not attempt to over-charge or rip you off.

Another occurrence that is definitely worth mentioning is that when I emailed them to query my order, they replied within a few hours, which is customer service that you do not often come across; even in the bigger companies.

Overall, outstanding experience with SheInside and I WILL definitely return to use them again in the future!

Tip for consumers:
One tip: if you are thinking about using SheInside, definitely use them!

Service
Value
Shipping
Quality

Date of experience: April 2, 2015

Thumbnail of user phallanw
Texas
2 reviews
3 helpful votes
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May 21st, 2016

I placed an order 5/15. The site reads that it shipped out on 5/16 and I was given a tracking number but there was no link provided to follow the package's movement. I am actually hoping that a representative will respond to this message with so information in regards to my concerns. MY order_id is KLL6848.

Date of experience: May 16, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website.

You placed on May 15 including one item and it was shipped on May 16. Your tracking number is 9154352336. You can get logistic information through this linking.
http://www.dhl.com/en.html

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user shyj
Massachusetts
1 review
5 helpful votes
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April 20th, 2020

Hello, I ordered on April 10,2020
Due to covid they claim they are taking time. Ok fine but why is my tracking number fake? It's been in " New York" for almost a week. I live 4 hours from New York. So that's a lie. My tracking numbers is fake. The website tracking isn't telling me where my package is. It's says "United States " ok fine but where? They are scAmmers

Date of experience: April 20, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Shy J,

A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered

Thumbnail of user lorenzh
Germany
1 review
0 helpful votes
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January 9th, 2016

Didnt found anything wrong with them. I ordered 2 tops and got those right on time and the quality was standard. I heard about them from my friend he is using them for 9 months now and he also don't have any negative issues about them

Date of experience: January 6, 2016

Thumbnail of user annap109
Michigan
2 reviews
3 helpful votes
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February 18th, 2021

With the mixed reviews on this site, I thought that I would give SheIn a chance. Honestly I barely liked 3 things out of the 6 that I ordered. Most of their clothing items are made with polyester - ugh! One of the sweaters that I purchased didn't even have a hem on it with the bottom edge fraying! Does China not use cover-stitches? I don't know. Point is I wasn't satisfied and when I calculated the manufacturer cost, it totally wasn't worth the buck. Oh well, moving on to another clothing site, xoxo.

Date of experience: September 22, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user beckyj28
GB
1 review
1 helpful vote
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October 10th, 2017

I ordered a coat from them and it looks nothing like the pictures and looks so tacky! I want to take this back but when I try to log in it says my password is not correct, so I go to forgot password and enter my email and I never receive an email. So I cannot return the coat because I cant get onto my account to submit a ticket! I am on their online chat and no one is replying to me! So I feel like I am stuck with this tacky coat and money down in my account!

Date of experience: October 7, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Becky,

Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has made the compensation for you, the bank may need 10-20 business days to process the refund, please kindly wait a few days.
Have you logged in your account? If you still could not log in, we could initialize your account and help you to log in, please let us know.

Waiting for your reply!

Sincerely,
SHEIN Customer Service

Thumbnail of user camadh
Bangladesh
1 review
0 helpful votes
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August 13th, 2015

I ordered a dress for my wife for a friend's birthday party. Initially I was apprehensive about whether the color and fitting of the dress would be as shown in the picture. But the day it arrived, my wife checked it out and it was even better. She turned out looking like a star at our friend's birthday. All thanks to sheinside. It is the best online shopping site that delivers what it promises and at affordable rates. It has the collection of the trendiest clothes and once you shop from here, you will never get tired. It is the best online shopping experience.

Date of experience: August 10, 2015

Thumbnail of user melanieh18
Canada
1 review
2 helpful votes
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March 25th, 2016

I have received from SheInside has been quality, not to mention the great prices. That's what keeps me coming back. I have been more than pleased with the items I have received. I find the size charts to be very accurate as well as the items pictured. You just can't beat the prices. These same items bought at a high end boutique would be very pricey. Overall I must say I am more than pleased with the items I have received.

Date of experience: March 22, 2016

Thumbnail of user jamieo8
Pennsylvania
1 review
0 helpful votes
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June 20th, 2015

I had an awesome experience ordering from SheInside. I needed a pair of zebra striped flip flops to match a dress that I had purchased. I found the perfect pair and knew that I had to order it. The site is very easy to use and maneuver, checking out was a breeze. The flip flops came within the estimated delivery date. I honestly have no complaints to say about this company; only good things. I will definitely be ordering from SheInside in the future.

Date of experience: June 17, 2015

Thumbnail of user missw2
Australia
1 review
0 helpful votes
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January 10th, 2015

An amazing website with so many beautiful clothes and jewellery. I loved everything about it, especially the intricate detailing and colouring of the gold winding hollow bracelet. It is a classic piece, easy on the eyes and can be used with so many outfits, both classy and casual. Affordable and professional with amazing turnarounds and the style gallery is a great feature that many sites lack. Overall a fine website with good products.

Service
Value
Shipping
Returns
Quality

Date of experience: January 7, 2015

Thumbnail of user juliag65
RU
2 reviews
9 helpful votes
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February 25th, 2018

Hello everyone!
I use SHEIN to do my online shopping for already a loooong time. So I can say that's a very good and trustworthy online store. It's easy to order items here, the prices are low and you can use the special offers, too.

And, what's the most important to me, their items fit me very well! I use the size chart, and it helps me to find my perfect size.

Also, the customer service is very good, and I love the fast shipping of my orders! The parcels are always carefully packed, and it's really nice to know that the store cares about the customers.

Highly recommended!

Service
Value
Shipping
Quality

Date of experience: February 23, 2018

Thumbnail of user mercedesh95
Kentucky
1 review
0 helpful votes
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December 13th, 2023

Always have loved Shein until now. Literally called myself ordering y kids a few items for Christmas and placed my order on November 23rd. They quickly sent out part of the order which was weird considering this never happened before. Then I begin to get notifications the other part delayed well it is now December 14 and I'm sure they won't make it here by Christmas considering it says it's delayed still sitting in HONG KONG? Then when I notify them for assistance they can only tell me it delayed like I don't know that already. Money wasted time wasted and never shopping with them ever again.

Service
Value
Shipping
Returns
Quality

Date of experience: December 13, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user jeaninej2
Ohio
2 reviews
1 helpful vote
  • Send Message
July 16th, 2017

Do not waste your time or money ordering from this company. I had to return three out of the four tops I had purchased due to them all being too short. Not only are they not refunding me for the three tops I returned; they are only refunding me for one, which happens to be the one I kept. I have been told by customer service that they haven't received the other tops, which is odd, as they were all returned in the same package.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 13, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Jeanine,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have refunded two tops to you.
And for the item (blouse150323050), it might still in quality check now, we will confirm with our warehouse, please kindly wait a few days.
Please do not worry, we will certainly help you to solve this problem.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user wolferneste
Colorado
1 review
0 helpful votes
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November 24th, 2013

I love the clothing that they offer here. The newest trends are always easy to find on Sheinside. You get free shipping and it is fast. Some of the clothing they offer are wholesales items that I can get a lot cheaper.

Date of experience: November 24, 2013

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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