SHEIN

I have ordered a dress from shein i got a delivery on Friday. The dress does not fit me will. I want o change its size from extra small to small. I have submitted a ticket but got no response. Please help in the matter.

One thing I'll say is all the clothes I've ever got from here have actually been great and are true to size and picture. Previously my orders took about 30-40 days to arrive, this time I ended up getting express courier shipping that I actually did not order (or want) which ended up getting me a DHL bill for $22. I had to ask quite a few times but SheIn was great to give me a refund to cover that cost! So I am a very happy customer now to have my items and not had to pay that nasty DHL bill.

I LOOOOOOVE this store! The prices are very reasonable. I ordered a very cute dress from there and a few more things within the past few months and have never been disappointed. Everything fits and they are very cute. Shipping comes on time as well which is always a plus!
Would recommend 100%!

Hi, I placed on order on 4th Oct (Wednesday) for express delivery, I received a mail with my tracking number later. But when I enter the number on the linked site, it comes as non-existent. I'm hoping to receive my order on Monday or Tuesday (9th or 10th) since express delivery takes only 3-5 business days. Please could you help with this, the delivery is extremely urgent for me and let me know whether i'll get it on time. Thank you.

I really love the site of Shein. I order on this site not for the first time and every time I remain completely satisfied with the quality. Large range, the latest models, all stylish and high-quality, affordable prices. Order quickly send, highly recommend the site.

I ordered June 7 th. Got an email sayin thanks for your order and nothing after that. They did not inform me that somehow there was an error. I was replying to email "Where's my order?" Customer service said nothing about the order being imcomplete. Now my daughter is turning 21 in a week and has nothing to wear. $#*!s

Lost package. I tried to get something for a vacation and it has been a month and I have never receive my package. They said they will compensate by adding $2 in the account and I have to use in future purchase. No thanks I will never purchase from this again.

Hi can someone help me, I ordered 2 items 1 dress and 1 heels. They canceled my order first because of the order confirmation so I ordered same item again. When the parcel came they bring 2 orders both same size and items. I love the heels but the dress is too big for me. Im looking for email or phone number because I only want to return the 2 dress. I cant do it on their return policy. Please someone help me because I will not use both dress.

Excellent business. I love them for their well-priced clothing and prompt delivery. I ordered some cute dresses and accessories for my wife and I received them exactly as advertised a few weeks later. Well-priced, quality clothing combined with prompt delivery has made me want to do business with them over and over.

I had bought the Purple Floral Sunglasses and they were beautiful, I also bought a pair for my mom and sisters. The quality is just absolutely amazing for the price! When I ordered mine then I just loved there checkout system, you just click an item and it adds it to your cart. Then I received a confirmation email of my order and it was set. I was so exited and they definitely reached higher than my expectations! After I had received mine it was so perfect that I had to buy a pair for my mom and she absolutely fell in love with it so then I bought a pair for my sisters and they bought it for there friends and now we are just all in love with it! The quality is just absolutely amazing for what you pay for it though, amazing.

I ordered covers for my 3-seater couch and 2-seater loveseat. The cover came for the loveseat and it fit and looked nice. The couch cover came a week or so later and was not made for a 3-seater couch. I was able to do an online return and use the credits to order another cover but had to spend $13 more. When it finally came, it was not big enough to cover a 3-seater couch, so I reordered a 4-seater couch cover and paid another $25. When it came, it is not the same material as the loveseat and has a pillow cover...not what I ordered. I am VERY disappointed and will never use Shein again.

I have ordered something from here a very long time ago, I actually lost count of the days. I opened a dispute and they told me it was being sent to close it. I closed it a while ago, and luckily remembered today about it! Do not order something from here if you want your item quicker than two months. It is ridiculous. I ordered something and it took two months and was sent from New Jersey! Now I'm waitin for the second time Still and cannot re open the case because i closed it, now I'm still waiting! If I don't get the item soon I will have to just call PayPal and open another dispute. Why is this happening? Not good.

Can't do much with a faulty app AND website. I just had to give up on this company! I already have an account but I'm told there is no account with my email address. Yet, I have emails from them with my last order history... then I go on the website instead of the app, I create a new account and then AFTER shopping and ready to check out, it says I'm not on the US site!

I bought a party dress from them. It's awesome. I liked their collection very much. Their customer service was very friendly. They helped me much to chose the right dress.The ordering process was so easy. They shipped my product as soon as possible after ordering and I got the product at right time. Liked their services very much

Ordered a lovely white cotton shirt size large as their sizing chart showed size large is a uk size 12/14. Received the shirt last week and although it states large it is a size 6/8. So annoyed with this. And it isn't worth paying to send it back. Would never order from this company again.

I have spent $1000 plus more on SHEIN products! I have 3 more than acceptable clothing Jackets that are poor quality material and absolutely no attempt to iron and give a reasonable uncrushed version of suit jackets!

Then you want 3 photos of your horrible clothing!

This is Australia! I am taking you to the Australian Consumer Affairs Burea! Your sub par clothing needs redress!

I have ordered several times from this company. I have been very pleased with the items. The prices are great and the quality are decent when you compare to the price. I have seen similar items at astronomical prices so I appreciate that these are copies at a price I can afford. If you are in a rush for an item I would advise don't order from here but if you have patience, it's a great place to purchase!

Sheinsiders online shop launched in the US not too long ago. I used to love them but not living near one I decided to try their online shop. I did not order any clothing due to an aversion in needing to return items, but at time of review they offer free shipping in the US (with no minimum). I believe they offer free returns within 14 days as well but I did not deal with them in terms of returning items so I can't comment on how easy/hard it was. The item was shipped to me via Fed-Ex and it arrived very quickly. It was packaged very nicely and I was pleased!

There Support service is good and they have good grip on what they are doing

First time ordering and everything went great. Delivery time was 20 days standard delivery (I live in Greece) and actually earlier than what I expected because of all these bad reviews. I'm pleaced with all the items I orded, quality, sizing and price. I will definitely order again from this site.

Took 16 days for a delivery. Although the site says the orders are traceable there was no tracking option. When the order was placed there was no indication that this order was shipping from China. It is customer deception. Unacceptable! I will return without even opening the package.

YOU GET WHAT YOU PAY FOR!

I couldn't say enough about sheiside.com. Because I recently found a great service from them. I bought a Green Glaze Tassel Gold Chain Necklace, and which was perfect condition. I got my product on time. So I give them a high rating reviews. And finally I also recommend it to all of my friends, colleagues & relatives.

I am very pleased with the outfits I ordered from this company. My experience with them was extremely pleasant. I actually received my order the day before I expected it and I was pleasantly surprised with the quality of the outfits. Since the price was so good, I was concerned that the quality might not be real good but fortunately the quality is great! A Definite 5 stars in my experience.

Don't buy from this vendor. The material is far from the picture shown. There is no return option.
Although it seems only half price of other brand, it is not worthy to try. Even the cloth doesn't have any tag shown "SHEIN". It is like a cloth made by a "FAKE" factory. The cloth delivered from China and it took a long time to arrive.

No brand on the cloth. The material is bad.