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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user maryl114
Texas
1 review
0 helpful votes
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December 27th, 2014

I've worn the dress on my friend's wedding and this got be the most beautiful dress I have ever worn! Got compliments from it. First Purchase from SheInside and this got me keep going. More orders soon!

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2014

Thumbnail of user marcelar5
Iowa
1 review
2 helpful votes
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May 6th, 2017

I did an order on April 20, few days later they told me that one item is out of stock, so I have to change my order. When I check the order status they said that is processing and now the said "Shipment may experience a delay of 3-5 days due to Warehouse Relocation" I contacted the customer service and they don't have idea when my order will be shipped. They told me 'we do not have ETA, since your parcel had not shipped out " That's crazy, after 15 days of my purchase and they haven't shipped my order out. Is this a joke?

Date of experience: May 4, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Marcela,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We will try our best to ship your package out as soon as possible, but we still did not know when it will be shipped out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?

Looking forward to your reply!

Thumbnail of user fabrizian
Colorado
1 review
1 helpful vote
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November 13th, 2013

Bought 3 dresses from sheinside. Very happy with my purchases. Everything fitted perfectly&all quite smart!. Was very happy with the delivery as well, received my purchases at no time at all. Will definately buy again from Sheinside.

Date of experience: November 13, 2013

Thumbnail of user thannirl
Ohio
1 review
0 helpful votes
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October 20th, 2015

I just visited this site looking for a dress. I found so beautiful dress for half the price when preordering. I had a wonderful online shopping experience with shein.com. I ordered a gray dress, and it arrived even faster than anticipated. It was easy to place an order and the dress was exactly what the pictures looked like. Now i am happy with my order.

Date of experience: October 16, 2015

Thumbnail of user fbbbvb
Illinois
1 review
0 helpful votes
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November 27th, 2022

I canceled in order and they still sent it to me and I also got notification that it was canceled just so they can charge my credit card! It is always a red flag when you can't talk to a live person at a so-called company? Cheaper is not always better. Be careful. I stopped payment on my order.

Date of experience: November 27, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user pandoram
Colorado
1 review
1 helpful vote
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January 23rd, 2014

I must say i have a very different opinion with those who view this store negatively. I have bought three dresses from this store and i had a smooth buying and had an opportunity to interact with the amazing staff at sheinside. I would surely buy from tbdress again and again

Date of experience: January 23, 2014

Thumbnail of user clap4
Canada
1 review
0 helpful votes
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April 27th, 2015

I bought clothes at Sheinside a couple of times before and I was very satisfied! I never had a a problem with them even when I ordered during the holiday season last year, and the selection is one of the largest I have seen in one shop, so I just find it easy to get stuff for everybody there. It's easy to pay and keep track of the shipment and the orders always arrived with no problem. My items were nicely packaged and I think the quality of the products were beyond expected for the prices I paid… Overall I do recommend, I will definitely order again soon.

Date of experience: April 27, 2015

Thumbnail of user lisan86
Texas
2 reviews
6 helpful votes
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April 2nd, 2017

I have not gotten my items from this site yet, but I'm immediately questioning things when their website states that items are shipped from the closest proximity, to your location, warehouse (New Jersey in my case) and that shipping should take from 4-7 days. It is now day 7 and when I go to the site to track it... It shipped from CHINA and is not even in the US yet. I'm glad I didn't need it by any specific date.

Shipping

Date of experience: March 31, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Lisa,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

Normally, the package takes 4-7 business days to ship from our warehouse to the US sorting center, please kindly understand.

We checked your order, it has been divided into two packages.

For the first package, the tracking number is 92748909805367XXXXXX, you could check through the link http://www.fedex.com/us/.

The scheduled delivery date is April 5,2017, you will receive it soon.

And for the scond package, the tracking number is 9261290980536700XXXXX, you could also check through the link http://www.fedex.com/us/.

We will urge the shipping company to ship this package to you as soon as possible.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user emilyw31
New Jersey
1 review
1 helpful vote
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December 25th, 2014

I absolutely love the grey v-neck long sleeve shirt. I have recently gained a lot of weight because of pregnancy and child birth but they carry my size and have stylish clothes. I even browsed the shoes and love that they have bigger shoe sizes…. My feet aren't exactly small so now I have another store to buy my shoes from!

Service
Value
Shipping
Returns
Quality

Date of experience: December 22, 2014

Thumbnail of user najiyahb1
Illinois
1 review
7 helpful votes
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July 19th, 2016

I have ordered my clothes 2 days ago and submitted a few tickets and still have gotten no response. My clothes said they will be shipped in 24hrs but have gotten no emails. I dont know where my clothes are or why it taking so long to get them packed and shipped. So far I am disappointed in the customer service.

Date of experience: July 18, 2016

Thumbnail of user delrenel
Illinois
1 review
2 helpful votes
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August 10th, 2015

So I ordered two items for a wedding that's on Thursday 8/13 Today is 8/6. Will I get my items before or on 8/12? I really need to know so that I can cancel my order. After reading all of these bad reviews I kind of want to cancel my order. I've dealt with a website similiar to this one so I know they can refund. If I don't get an answer or am being ripped off I will leave a bad review.

Date of experience: August 6, 2015

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user angelav922
Cyprus
1 review
0 helpful votes
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August 3rd, 2022

I placed an order on 25 June and I saw that is arrived at my country but my office was closed for holidays so It was impossible to get the order. I tried many times to contact with customer service to give me the tracking number but it was impossible to get an answer. I lost my order. Sorry I but I won't be able to make another order from Shein.

Service
Value
Shipping
Returns
Quality

Date of experience: August 3, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user lilyb181
New York
1 review
2 helpful votes
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April 1st, 2023

I am reporting shein I placed an order mar 19th, tracking says pkg should be deliver between 19 and 31., I checked my app it said pkg delivered and signed for mar 25 I was at home all day no pkg was delivered, I reached to the num they have someone responded next day with pic saying pkg was delivered that's not my building and this is not the first time this happening it's very frustrating ordering from them now I have to make a decision this is money going down the train I sent messages through the app no responded till date am afraid to order again honestly no one reaches out to resolve the issue this is not my building

Service
Value
Shipping

Date of experience: April 1, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user catarinem
Portugal
1 review
1 helpful vote
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November 27th, 2017

I've bought this beautiful jacket at Shein, and it is the same on the site and dressed on. The quality is perfect and it arrived at me in less than two weeks. Love Shein because they have amazing clothes with the best prices.

Date of experience: November 26, 2017

Thumbnail of user fucky207
Canada
1 review
0 helpful votes
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July 15th, 2021

Everything from here is $#*!ing cheap and $#*!ty and I will never ever spend my money here ever again because this website is trash as $#*!, just save your money and buy elsewhere, nothing from here is worth it.

Service
Value
Shipping
Returns
Quality

Date of experience: July 15, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.

Thumbnail of user brittneyr3
New York
1 review
2 helpful votes
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July 20th, 2016

I ordered about $70 worth of stuff and on the site it said my order would be shipped in 24 hours. It has now been 4 days and I never received an email with tracking number. After reading reviews on here I see I made a terrible choice to spend money here. I don't even want what I ordered I want a full refund ASAP and want to forget I even found this site.

Date of experience: July 19, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

You placed on July 16 including 7 items. Normally it takes 3-7 business days for us to get the order ready for shipping, but not all the items you ordered belong to ‘ships in 24hrs’. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay.

We are truly sorry for that you cancel your order when we are processing. We respect your decision. We have refunded to your credit card (The refund will be returned to your credit card within 15-20 business days). Hope you can kindly understand it kindly.

Apologies again for all the trouble You can contact us if any problem.

Thumbnail of user taliab13
New York
1 review
5 helpful votes
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March 28th, 2019

This whole website is a joke. I waiting a month for my order to come in. When I contact someone the first time they told me it was still on the way. So I waited. A couple weeks later I contacted them again and they told me they don't know where my order is. Will never spend my money on this joke of a website ever again. Horrible costumer service. Horrible delivery. Don't make a clothing website if you don't know what you're doing.

Date of experience: March 26, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user audreyt8
New York
1 review
2 helpful votes
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March 22nd, 2016

I'm still to this day waiting on my clothes to $#*!ing ship, but they say they have shipped it on my order. In my opinion they are a complete scam, I've been waiting for over a week for them to ship my item and it has been done. I'm ready to cancel my order and delete their app on my phone ASAP!

Date of experience: March 19, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for the late reply and keeping you waiting.
We have checked for you, and found that items you ordered are not stock in US. If you ordered items which are not "Stock in US", your order may be despatched from other warehouse rather than US. Hope you can kindly understand. Sometimes we may not be able to get the detailed tracking information until it has been arrived at your country.
We noticed that your package has been arrived at your country, you can track your package soon. In order to protect your privacy, we will offer you the tracking information via email later. We trust that you will receive the package very soon. We sincerely apologize for letting you down this time. Hope you can give us one chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

Thumbnail of user carolw140
Washington
2 reviews
1 helpful vote
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July 3rd, 2017

This site is amazing! The customer service is really friendly. The clothes are not only affordable but the quality is really good and unique! Only problem is that shipping takes really long but all in all, shop right away at Shein!

Date of experience: July 1, 2017

Thumbnail of user kcg3
Maryland
1 review
3 helpful votes
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August 31st, 2016

I ordered three shirts 3 weeks ago! It said 3-7 receive days but i wanted it before school and i'm a week into school and haven't received a package yet! I am very disappointed and i want my disappointed back if the package does not come in a least a week and a half!

Date of experience: August 29, 2016

Thumbnail of user ashb19
Kansas
8 reviews
44 helpful votes
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March 25th, 2019
• Updated review

I was recently contacted by an extremely helpful Shein customer service rep through site jabber in regards to my not so great review. She was able to issue me a refund for the items I got that were broken or not fitting despite the fact that I could not return them because they were accessories (which is against their return policy). So while the items I got weren't so great, the customer service I received was.

Date of experience: March 22, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

There was something wrong with EVERYTHING
March 13th, 2019
• Previous review

I wanted to love this store so bad. They have so many cute options, but the items you'll receive are a broken/low quality version. I ordered a t-shirt, 2 pairs of shorts, 2 pairs of socks, some jewelry, and some sunglasses. The t-shirt was alright, but the sizing is drastically off, and the fabric was odd. Everything is much smaller than the shown measurements. I actually like one pair of the shorts, but the other ones I ordered in the same exact size were too small. The socks are awful. There is not heel in them... They are just straight? Weird. The rings were too small, and the earrings came broken. The only thing I truly liked were their sunglasses. I actually will be returning most of the items so I will write an update with how that goes.

Tip for consumers:
Don't

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: March 10, 2019

Thumbnail of user johnd317
Ireland
1 review
0 helpful votes
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December 18th, 2014

It was me and my wife's 5th anniversary and I bought her the Black Sleeveless Crochet Lace Dress that was on sale on the site. Being a bit of a fashion geek myself I thought that the design and style would suit her elegant petite figure, I was right. I think she looks really sexy in it(and I think she thinks so too). The shipment came exactly when it said it would, not a day later(if it had of I wouldn't of had such a fantastic anniversary). I recommend this particular item to anyone who wants to really please their wife!

Tip for consumers:
Get it while it's on sale!!!

Service
Value
Shipping
Returns
Quality

Date of experience: December 15, 2014

Thumbnail of user elisabethn2
Norway
1 review
4 helpful votes
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June 20th, 2016

I ordered from your website for 46,80 dollars on may 1st, I checked my bank account. But I haven't gotten any of my items, not even an email. I didn´t get any type of confirmation on my order either, it´s not even listed in my orders on your website. Didn´t get a text either.

Date of experience: June 18, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our site. We are truly sorry for letting you down.

We can not find any effective information though the order number you provided. Please give us your correct order number or the email you registered on our website that we can help you as soon as possible.

You can also log in to My Orders and click on the order you need help with. From the detailed order page, you can easily request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.

Apologies again for all the trouble.

Thumbnail of user dawsoneva
GB
1 review
1 helpful vote
  • Send Message
August 1st, 2023

Have now made 2 returns in May and have not received any refund - you cannot get in touch with anyone and the site takes you round in circles - you do not get anywhere - disgraceful that returns have not been refunded - will never use again

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user brennaa9
Canada
1 review
2 helpful votes
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October 24th, 2019

I never got the product so I can't review the product it's self. For a over month after it was supposed to be delivered I tried to find out where it was and it was never where they said it would be when I drove to try to pick it up and then when they said they were going to try delivering it to me again they actually sent it back to the shipper. Then they actually asked if I wanted credit instead of a refund and want a receipt for the customs charges however the shipper never provided one. Also if you live in Canada don't bother paying more to not get customs fees they charge you a ton on customs anyway.

Date of experience: October 21, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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