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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
View ratings trends
1015
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user tylynt
Florida
4 reviews
2 helpful votes
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April 3rd, 2015

I purchased the Navy Sleeveless Pockets Flare Dress on sheinside.com. I bought the dress on sale for $14.99. The dress fit me perfectly when it arrived. The color was nice and vibrant. I loved that the dress had pockets, so few dresses have pockets, and a purse is not always convenient. I especially liked the way the dress was styled so that the pockets we not obvious when nothing is inside of them. I would definitely buy from sheinside.com again.

Service
Value
Shipping
Quality

Date of experience: March 31, 2015

Thumbnail of user erinc24
Ohio
3 reviews
0 helpful votes
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April 15th, 2015

Their vintage dresses are amazing. I bought five of them and they fit surprisingly well, considering the fact that my breast size is fairly large, and cheap clothes usually don't fit me very well. They also had a sale on a lot of the dresses, which made my purchase even more fantastic! SheInside was overall pretty great to buy from, and I would definitely buy from them again. The only thing I didn't like was the fact that I couldn't buy more, and that the shipping seemed to take a bit. But it was well worth the wait. I can't wait to buy from SheInside again.

Service
Value
Shipping
Returns
Quality

Date of experience: April 12, 2015

Thumbnail of user sinaey
California
1 review
2 helpful votes
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September 8th, 2019

I started return process for 5 items out of 7 items I ordered. They provided a USPS return label and the package I sent out for return with the label they provided is missing now. $100 just gone like that.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 7, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user lucasg17
Viet Nam
8 reviews
22 helpful votes
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November 10th, 2014

I love sheinside.com and the entire steals network. They have good products and always been quick to deliver the products that I order. The products are always in new condition. I highly recommend sheinside. Great deals! Great products! Quick delivery!

Service
Value
Shipping
Returns
Quality

Date of experience: November 7, 2014

Thumbnail of user ireneh229
Georgia
1 review
0 helpful votes
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February 16th, 2022

The designs are trendy, unique, and great for going out but the material is SUPER thin. It's almost see through, you can see anything you're wearing underneath unless the color of the item you got is black.

Products used:
Tops and dress

Service
Value
Shipping
Quality

Date of experience: February 16, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user wallacek8
BN
1 review
0 helpful votes
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July 22nd, 2015

I am very happy with there service ordered a dress for my wife and daughter and as i am a man i got really narrow idea about ladies dress and whatever i got i share with them and after there suggestion it was wow. I cant believe they can make my imagination real with there suggestion the dress was good and there was no delay i got the item when exactly i wanted. Thanks keep up the good work.

Date of experience: July 19, 2015

Thumbnail of user kaitlynk4
Canada
1 review
2 helpful votes
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March 25th, 2016

Really a huge collection of dresses in SheInside and the quality of the dresses are very good and also price is reasonable. The customer service of SheInside is mind-blowing and quick delivery. I overall satisfied with their service. I definitely will orders in future.

Date of experience: March 22, 2016

Thumbnail of user mindyr32
Oklahoma
1 review
4 helpful votes
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January 15th, 2020

I posted a review out of anger yesterday. I would like to change it since my card was hacked. This was not the company. We were both scammed.
I followed the information on the statement, and sent them an email begging them to stop the shipment on that order because it was fraudulent. If it mails out, were both going to be scammed. I'll eventually get my money back but they wont get payment or product back. Fast Foward to today.
The money was back in my account. The email worked. I provided them with everything I could to help them find the order to stop it.

Date of experience: January 15, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Mindy,

I hope this message finds you well. I apologize for this situation. I looked into the transaction with the screenshot you provided and it appears it may have been a fraudulent transaction by someone who has obtained your credit card information. Could you please send me an email at dispute@shein.com so we can make sure the money is refunded back to your account.

-Alexis

Thumbnail of user mattd31
GB
1 review
0 helpful votes
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October 30th, 2014

Purchased a floral dress from this website as a gift, and was more than happy with the results. The product was as described, and was of a high quality, especially considering the decent price. The dress was also received at a speedy pace considering the distance!

Overall this was a pleasurable experience!

Service
Value
Shipping
Quality

Date of experience: October 27, 2014

Thumbnail of user sarab56
New Jersey
1 review
4 helpful votes
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March 27th, 2016

Seriously first 2 orders i enjoyed the shopping later the way they respond to the issues its irritating.
I raised a ticket and with out resolving the issue they close it. I tried using partial amount for the Order NO.: BAH5351 but then status says expired and completed. No idea how they work? Neither i received any products nor they reverted in the wallet.
Raised a ticket ID: *******
Where is my refund of the Order NO.: KBA4557 gone then? I need my refund ASAP.
Hope they arrange my refund in the wallet soon. Also once the ticket raised for an issue should be closed only when they resolve the same not just responding to it.

Date of experience: March 24, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hey Sara,

Thank you for ordering from SheIn again.

The problem you ran into was a little bit complicated, but i have checked with our Customer Service Team carefully and sorted everything out.

Your order #KBA4557 was placed in last August, and then $16.66 was refunded to your SheIn Wallet for the sold-out product. Last December, you withdrew $10.59 from your SheIn Wallet to your card, so there was a total of $5.07 left in the Wallet, which you tried to apply while placing the order #BAH5351, and it worked. The problem is, the order #BAH5351 is still left unpaid, so there occurred the situation where you found the amount in your SheIn Waller was zero, but you had no idea where the $5.07 went.

Here’s how the problem can be solved. You can either continue to finish the payment for the order #BAH5351 so the $5.07 could be successfully applied, or, you can cancel this order so the $5.07 could be refunded to your SheIn Wallet.

Hope the info above would help, and please don’t hesitate to contact us if any trouble occurs.

Apologies again for all the inconvenience you’ve been through.

Thumbnail of user karenw1426
Pennsylvania
2 reviews
1 helpful vote
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September 14th, 2023

I really have had no problems with them and when i did they immediately corrected it. The three star rating is because customer service is not the best, very difficult to maneuver, hard to reach a person and when you do, days almost weeks to resolve. I think by design. Some things like earrings you can't return. I purchase baby clothing and some household things, I appreciate them having that policy! You have to know what to get and what not to get -IT's CHINA! But lately they have gotten sloppy with their shipping. I have always gotten what i paid for, but i think now they are getting so much business they have gotten sloppy with their shipping. Your packages come here and there and it can be a headache when trying to track your order, SO for that reason I try not to order to much anymore.

Tip for consumers:
read the reviews important to read and look at the reviews before buying

Products used:
clothing, baby clothing, household, cosmetic -

Returns
Quality

Date of experience: September 14, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user fleurdelisl
AE
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

Shein Dubai - bad customer service or no customer service, no telephone and email address. You can never trace the items sold. I purchased from their very nice app in 23 NOvember 2021 and now 23December 2021, still not delivered. Such a cheater.

Tip for consumers:
I WILL NEVER BUY FROM THEM AGAIN. BOYCOTT SHEIN AND DO NOT BUY FROM SHEIN.

Products used:
i did not receive the product. I paid through debit card on 23 November 2021 and now (23 December 2021) I have not received the product. THROUGH RESEARCH IN MINISTRY OF ECONOMY their office in Jabel Ali (Xiyin E-commerce FZe) tel *******516 takes millions rings before some one answer. When you got someone to answer the call, he will give you another number, Ms. Shiny *******456, who denies any thing to do with Shein. The courier provider who called me *******218 did not even bother to call back, i have been calling him million times. SUCH A HORRIBLE EXPERIENCE OF THIS SHEIN

Date of experience: December 23, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user elafs
Canada
1 review
1 helpful vote
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February 4th, 2023

I have never used Shein. One time a friend told me about and suggested to shop from it. I ordered from it first time and they delivered the package 4 days after the expected delivery date. I called them and they said an address issue. After that I received my package and I forgot about the delay that happened.
I ordered for the second time from shein 2 weeks ago. The delivery guy called to confirm the address and where to drop it of. I confirmed the address twice and I told him to drop it of the in front of my house's door he said okay. He dropped it of in the lobby of the building and someone took my package!
I told him twice to drop it of the house's door.
I've waiting for my package because it's a gift for someone no the due date from the gift is gone and the package is gone as well!
It's a really bad experience with Shein I will never ever order again or use shein. It's really awful.

Service
Value
Returns
Quality

Date of experience: February 4, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user chrisa100
Pakistan
2 reviews
10 helpful votes
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July 2nd, 2015

As of late I finished my second buy from sheinside.com. I have been stunned at the nature of the things that I have ordered. I was initially told about sheinside.com from a companion who purchases a decent parcel of her apparel from here too. I thought that it was anything but difficult to submit my order online through the site. I like that I can purchase my dress and accessories all at one time on the sheinside.com site.

My most loved buy so far has been the Vertical Stripe Bow Blouse. I cherish the delicateness of the fabric and unique design.

Both of my orders have been delivered on time and they were pretty well package insuring quality and good handling. I will be prescribing the sheinside.com site to the greater part of my family and companions for their quality and dependability.

Date of experience: June 29, 2015

Thumbnail of user sallym829
Wyoming
1 review
0 helpful votes
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June 8th, 2023

I tried to buy a gift card online. It was impossible to enter a shipping address and a billing address. It doesn't make sense that both address are the same for a gift card. I changed everything to my address (billing) so I could use a credit card. After several tries 2 credit cards were rejected. Very bad app when trying to use a credit card when shipping address is not the billing address.

Tip for consumers:
No

Products used:
None

Service
Value
Shipping

Date of experience: June 8, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user claudiao128
California
1 review
0 helpful votes
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December 13th, 2022

My stuff was never delivered to my address. I Checked the Tracking, that didn't even help because all it said was "Has been signed for" which I never received. Plus who signed it? So i contacted them and they got back at me 48 hrs later, they didn't even give me a refund, credit or resend me the same items I purchased. They basically said we ain't helping you, Go figure it out on your own. I couldn't even set up text messaging alerts so I would know at what time and day they were delivering it. I even contacted the delivery handler and supposedly he didn't know anything either. So upsetting and such a waste.

Tip for consumers:
No helpful tips at all.

Products used:
Nothing at all I never got anything.

Service
Value
Shipping

Date of experience: December 13, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!

Thumbnail of user laurenh15
Texas
1 review
7 helpful votes
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October 26th, 2014

If I could give no stars I would. First off, I ordered two dresses, both in stock, both advertised as being able to ship in 24 hours. I place my order on September 18th and my order STILL hasn't been shipped. I've contacted their service department at LEAST 6 times and each time they say it will be shipped in 3 to 5 days. I've finally reached my limit and am looking into canceling my order. This service was awful and the false advertising made me even angrier. I will definitely advise my friend NOT to order from this website...

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.

We have refunded $46.00 to your credit card. Generally speaking, you will receive the money in 18 working days.
Please contact the local bank to confirm whether the money to your account.

If you have any other problem, please feel free to contact us:)
Yours sincerely

Thumbnail of user harperj4
Florida
4 reviews
6 helpful votes
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March 28th, 2015

I bought a floral Maxi dress to wear while on vacation. The price was great, and at a discount! The shipping was fast, and the dress arrived just as described. Thanks for the great service and cute dress!

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2015

Thumbnail of user vicky.twbb
Texas
1 review
0 helpful votes
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December 6th, 2023

Never received an order and they were using counterfeit postage.
Not able to find the anyone get this issue resoved.

Tracking Not Displayed
Tracking information will not be displayed because this package was shipped with counterfeit postage. Please contact the merchant or seller with any questions.

Service
Value
Shipping
Returns
Quality

Date of experience: December 6, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user phyllisw336
Colorado
1 review
1 helpful vote
  • Send Message
July 11th, 2023

Shein does not deserve one star but I had to give a star for the review. I purchased two dresses from that dump Shein. Both dresses were a 0XL (12) both items looked too big especially one of the dresses. One of the dresses looked like a 5XL. I looked up customer service number of course there is not one. I had to message on Facebook which did not help they took forever to answer. When someone chat with me he said he was going to send me a text for my PayPal account so I can give him the code so I refused. He told me my issue had to be transferred to someone but that never happened. Beware of this company they don't have any way to include customer service into their business. Some of the clothes look so cheap and made with cheap materials. You're better off going into a store or order from a legit company that can provide some type of customer service.

Tip for consumers:
I don’t like the company and will never order from them again!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user jeniferr3
Bangladesh
2 reviews
1 helpful vote
  • Send Message
February 9th, 2016

I'm very happy with SheInside and got a great experience. I must share my review with you regarding my experience with this business. The ordering on Shelnsides website was very easy. I'm not disappointed at all! Their shipping is very fast and the quality of the clothes is really good. I didn't have any problem with customer service either. I am extremely happy with my purchase. I can't recommend this site enough. They have such great, stylish clothes for an affordable price. I will definitely be ordering again.

I would highly recommend Shelnside for better Shopping ever.

Date of experience: February 5, 2016

Thumbnail of user ah1116
Texas
2 reviews
0 helpful votes
  • Send Message
July 24th, 2016

I used the chat feature regarding exchanging the two dresses that I ordered that were too long and one too large. I ordered the wrong sizes. The chat session immediately engaged, which was a plus. I will let you know how the return comes out. I will have to pay to send it back. During the conversation, I inquired of the address after she gave me instructions on how to send it back

Date of experience: July 23, 2016

Thumbnail of user elizabethb527
Nebraska
1 review
5 helpful votes
  • Send Message
June 21st, 2019

I ordered a swimsuit and a swimsuit cover. The cover fit perfectly. The swimsuit on the other hand was not to my satisfaction. I got on to return it and they don't allow you to return practically anything that goes on your body. I find that ridiculous considering they sell mostly swimsuits and you don't always know if it's going to fit. If you can't return it then your just stuck with a suit that doesn't fit and you don't want. I will not be buying from them again.

Date of experience: June 17, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

SHEIN attempted to resolve this issue but did not receive a response from the reviewer.

Thumbnail of user cindyj41
New Jersey
1 review
1 helpful vote
  • Send Message
June 16th, 2016

I placed an order of 4 items. 6 days later they send me an email saying ALL of my items were "sold out" and didnt know when they would have more of my items. Really? A week later all 4 items are sold out? Why even have them on the site?

On top of that I have to wait 48 hours for the money to go to my "wallet" which is pretty much credit towards your next purchase (which I wont be doing). Once its in my wallet I can withdraw to have it go to my account and that takes another 5 days... argh!

Date of experience: June 14, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

You placed on June 9 including 4 items. Because “Black Long Sleeve Lapel Zipper Outerwear” has been sold out, we refunded to your wallet. We choose to refund to your wallet just because this way is the fastest. Hope you can kindly understand.

The other three items have been shipped out on June 17. The Tracking number is 612999******27350172(we will send it to your email box) and you can get logistic information through this linking. http://www.fedex.com/us/ You can contact us if any problem.

Apologies again for all the trouble, hope you will receive the order soon!

Thumbnail of user gailm715
Utah
1 review
1 helpful vote
  • Send Message
July 20th, 2022

You can never get a refund for a return, you cannot get a live person or a real person to chat with. They are the most unreliable company I have ever dealt with. They are not ethical at all in their dealings with you.

Tip for consumers:
dont order from shein
you can never get a refund for a return, you cannot get a live person or a real person to chat with. They are the most unreliable company I have ever dealt with. they are not ethical at all in their dealings with you.

Products used:
dont order from shein
you can never get a refund for a return, you cannot get a live person or a real person to chat with. They are the most unreliable company I have ever dealt with. they are not ethical at all in their dealings with you.

Service
Shipping
Returns

Date of experience: July 20, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to us. We'd be happy to assist you! Thank you and have a nice day!

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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