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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I love this store and I always shop from them they have great clothes with great quality. I have been shopping from here since I was a teen they shopping is amazing and I have never regretted with my order
Date of experience: August 16, 2019
I have always been skeptical of ordering offline from smaller websites... but SheIn, I have been ordering from them for almost a year now and have had no issues and everything always is delivered super fast and everything is super affordable and amazing quality!
Date of experience: November 28, 2017
I didn't receive a refund for an item that I purchased a month ago. I have tried so many times to contact customer service and all I get is a virtual agent that can't help me. It asks me if the info was useful and I say no and it says I'll try harder next time. But I need a live chat to solve my issue. The company credited a Paypal a/c. I don't have a paypall a/c. I saw in one of the review an email address, tried it, but its bogus. It got kicked back. So fustrated that I cannot contact the Company. HELP! I want my refund.!
Products used:
Handbag
Date of experience: May 11, 2023
I ordered from them about 3 weeks or longer and I have yet to get anything! And they sent and e-mail that stated I could track my order that is a lie the email didn't give me anything! I know they are based out of china so my card that I used to order was used in China about 2 weeks after i ordered from their website! They took out $2,000 out of my account! I wouldn't even waste your time at this point unless you have all the time in the world i would just like my order
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 18, 2017
Hi Carla,
Thank you for ordering from our website.
We are so sorry that your order has been delayed for a few days because we are upgrading our warehouse before.
The package has already been shipped out on May 9.
The tracking number is 92748909805366009XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 23, please kindly wait a few days.
We seriously promise that we wont reveal your personal information to others. If anything happened to your credit card, please contact your credit card company as soon as possible.
If you need any help, do not hesitate to contact us.
When I tried to return my clothes because a lot of them didn't fit (the sizes are misleading) it wouldn't allow me to send them back and even sent me the wrong pants. The fabric of a lot of the clothing was very cheap too. And now Im stuck with nearly 200$ of clothes that don't fit.
Date of experience: July 19, 2017
Hi Sam,
Thank you for ordering from our website, we are so sorry for all the troubles.
You mentioned on the review that you want to return some items, you could download a free return label on our website, and return the items back.
We have sent the return procedure to your email, please check your email.
If you have any other trouble with return, please let us know.
I bought 1 dress and a top too and it was fit perfectly. It was my size and i love them both. It was on sale and the price was good too. That was the 1st time i bought here but i will buy more in the next sale. Here in israel all the clothes are too expensive and what i bought there will cost me twice in israel or even more
Date of experience: December 3, 2015
I had placed an Order and paid for the express shipping because i needed the item in 3-7 days before leaving town. I then got an email stating the processing will take 5-7 days?!? So i immediately got on chat to cancel BEFORE any funds were taken from my account. The person i chatted with assured me it was canceled and no money would be taken since it takes 5-7 days to process anyways right? WRONG because the very next day they took the money from my account. So i got back on chat only to be told: "You know this is a online store there are so many issue to arrange a refund." and that i have to wait 20days! This is completely unacceptable and on top of this I'm told i cannot speak to an actual human being about my money being taken?!?! I am starting to think this we site is a SCAM and this site should be reported and taken down.
Tip for consumers:
DO NOT ORDER FORM THIS SITE!!!! IT IS A SCAM AND WHO KNOWS IF ILL EVEN GET MY MONEY BACK
Date of experience: March 11, 2015
Dear customer,
Nice day.
We sincerely apologize for all misunderstandings.
Actually, we do have canceled this paid order for you immediately after getting your notification. But the bank had already taken the money from your account when you contacted us.
Hope you can kindly understand.
And sorry that you are not very satisfied with our refund process. However, there are numerous customers canceling and paying for their orders every day. We really need some time for processing in order to avoid any mistakes that could happen.
Moreover, transaction via bank needs time. It is really out of our control.
We have checked for you and found that we have refunded you already on 12 Mar and it will be back to your account within 10-20 business days.
Please understand that you are our precious customer, and we will never ever try to deceive you or to steal money from you.
Hope you can kindly trust us.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Best regards.
This company has cost me a client. I purchased some items for a client, and it was supposed to be delivered since the 29TH of November and it arrived until the 8TH of December when my client no longer needed it. This is highly unacceptable because now I am stuck with the items and no longer have any use for them. This was by far the worst experience I had while shopping online. I will no longer be doing business with your company cause you guys $#*!ing suck.
Tip for consumers:
Do not shop on this site ever
Products used:
Jewelries and watches
Date of experience: December 8, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
What a great experience for shopping to the Shelnside. I ordered a gray dress, and it arrived even faster than anticipated. It was easy to place an order and the dress was exactly what the pictures looked like. The product packaging was nicely done and there was no damage to the product when I received it. In one word, excellent customer service by the Shelnside.
Date of experience: October 9, 2015
I recently bought sweaters from ur shopping and i am not really satisfied with product. The color is different comparing the photos and the quality of the sweater sucks. Also i am not satisfied with the sleeves of the sweater where its too tight
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Ordered dress June 16, today is the 26 still have NOT received! No number to contact, unable to track, and contacted online support all i got in response was "Welcome to SHEIN, we apologize to keep you waiting for a while in this busy season. Thanks for contacting." I asked for help tracking my order and I got the same message again! THEY SUCK
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 26, 2017
Hi Bobbie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW452111XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Really it is experience with Sheln. It is really amazing customer service my it and i ordered a dress here and it is just delivered to me within 5 hours. The quality of the dress is just awesome which i actually wanted. The behavior of the staffs is really satisfactory. Thanks Sheln for great service
Date of experience: November 29, 2015
Shein's customer service department is outstanding and very supportive of their customer's need. I was impressed by their assistance and promtness to my issue. I was asked to write this review because they actually credited my sheindlin account. However, never found it
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2017
Ordered on July 26,2023 said it was delivered Aug 24,2023. It was never delivered to my house. Contacted them four times. Told me to wait a few days and check with my neighbors to see if they got it. Finally asked for refund since I got no merchandise, was told the would send half my mone. Thats cause it said it was delivered. Some one lied about delivery. Note on morning it said delivery it was posted in the morning that it was delivered at 15:00. Thats afternoon! This was my first order with company. Never again and I keep telling them that is unacceptable. I never received anything. The send same email over and over. Really tired of the lies and they do not care. They got money, thats all they want! Beware do not order from them! One is too much of a rating. How are you suppose to prove it wasn't delivered.
Date of experience: September 13, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I was introduced to the site by a friend, when she saw that I struggled finding cute, modern but shabby-chic outfits. When I saw they had vintage skirts, i fell in love. LOVE. From the pleated flares to the AHMAHZING prints-and then the QUALITY. Perfect. I thought it was a scam at first because of costs, but its not. Just wish I would've made my first order bigger to save shipping! Highly recommend!
Date of experience: October 6, 2015
I ordered 3 things from Shein on May 2nd. They say it was shipped on May 17th. After 3 weeks I asked where it was and told to wait. They told me my shipment was lost and offered me a refund. I cancelled my order on 6/14 and have not received any refund. All they have is automated responses when you try to contact them. Guess I go thru my credit card company. Never again will I order from them.
Date of experience: July 18, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. Measured myself before ordering, so the dress fit perfectly. I will definitely order here again!.
Date of experience: November 12, 2015
I ordered two dresses from Sheinside. Both were tiny in size, very poor quality and had a horrible odor to them! I immediately returned the items (at my expense) for a refund. That was MONTHS ago. I have yet to receive a refund. There is no way to contact customer service on the website. There are links for how to contact them that go no where. DO NOT ORDER FROM THIS COMPANY! Total sham! Guess I paid for this lesson.
Update: After I posted this review, the company followed through with my return and refunded my money. I appreciate the help SiteJabber.
Date of experience: May 30, 2015
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We sincerely apologize for all the inconvenience we have brought you.
First, sorry that some items cannot meet your requirements because of their quality and size problems. Generally speaking, we usually check every parcel before the shipment. This incident is really out of our expectation. And as you mentioned that you have returned the items to us, we have checked it for you, and found that the package that you returned to us before was really arrived at our warehouse. We will inform our colleagues to arrange the refund for you as soon as possible. After finishing the refund, the money will be returned to your account within 3-5 working days. So do not worry, any of your problems will never be neglected.
Hope you can kindly understand and trust us.
If you need further assistance, please feel free to contact us.
Thank you for your support.
Best regards.
I am suuuuper confused because I placed my order and payed via paypal, paypal sent me a payment confirmation but I never got an order confirmation from the actual website? Additionally, I ordered 2 items and only 1 item was shipped to me.
Date of experience: July 26, 2015
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The assistants are really helpful to help the customers to buy, the items are beautiful and great and the shipping time is great too. Handling was very professional and shipping was better than good. I appreciate your kind services to customers.
Date of experience: February 6, 2016
I bought over $300 in stuff from shein out of it I got 3 cute shirts I tried to return the site wants pictures of everything after 5 times of submitting all photos I could not return. This company is crap I have 3 shirts that are ok and worked and fit now I am stuck with 20+ items I can't use this company is horrible I would highly recommend not purchasing from them I won't ever again.
Date of experience: December 16, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
Bad company! Extremely bad customer service! They deal with iMile to deliver your package but apparently that company steals your packages and never deliver them! It is like throwing your money down the drain!
Products used:
Where are my products?? Never delivered!!
Date of experience: December 5, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Seriously not worth the money. Quality is so so poor, not to mention you can't return from nz as the cost to return is more than the cost of the product! What's the point! Would really not suggest to anyone from nz
Date of experience: November 27, 2022
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I am highly disappointed with the courier services that SHEIN works with.I have been skeptical when to comes to doing orders online however a friend advised me to try SHEIN she has ordered a few times never had an issues.I placed my very first order n I received an email from them stating that the courier company has issues delivering my order.
I called the courier company only to find that I won't be getting my order Cs the guy who came to deliver was hijacked.How convince that a guy get hijacked doesn't the company have tracker, the Lady said I shouldn't ask her nay questions I needed to claim from Baffalo who didn't inform me that what transpired. I am still in the dark and I doubt I will ever get my money.
My gut feeling tells me that these courier drivers open our parcels to see whether they can deliver or take those things home.
I am highly disappointed I even had a lot of items I was to order for Black Friend and I do see myself buying from them again
Products used:
I didn't receive anything driver was hijacked
Date of experience: November 21, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I took a chance and ordered clothing...I was very surprised by the quality.I loved everything i bought. Wasn't sure what sizes to order so some items were to big. Returns were very simple to do. I actually ordered a 2nd time and again very happy with my purchase
Products used:
Bought 10 shirts
Date of experience: April 18, 2023
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.