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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
View ratings trends
1015
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Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user nonjabulol
South Africa
1 review
1 helpful vote
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July 30th, 2022

The worst service everthey debited my account twice and they claim that it was only done once. I even checked with my bank and the bank confirmed that it was done twice. I got my bank involved to sort this out and get me my money back! I hate that there's no real human to talk to, once this issue is resolved I'm so deleting the shein app and stop buying from there the worst pits it is

Date of experience: July 30, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user gracem261
New York
1 review
1 helpful vote
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June 14th, 2020

I recently signed up for the emails and text messages for sales and discounts... shortly after almost every account i have got hacked or detected some type of suspicious log in. 99% of the accounts i have got hacked including my instagram, amazon, ps4 account etc... multiple people have had this issue. I had to change all of my passwords to every account that is linked to my email and phone number. Be careful

Date of experience: June 14, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user vanessag535
South Africa
1 review
0 helpful votes
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November 8th, 2023

Bought from Shein in October,still waiting. Customer service is useless. All they say be patient. But the courier tracking says delivered. Would prefer a refund, will never look at this website not recommend to anyone.XXWOT*******211YQ

Tip for consumers:
Will not recommend anyone to this website

Products used:
Not received any package

Date of experience: November 8, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user leidyp
Washington
1 review
3 helpful votes
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July 25th, 2016

I placed my order on July 10th and thought it will get here on time since I am going on vacation on August 2nd, and needed what I ordered but I haven't received anything. They sent me a tracking number just yesterday, 2 weeks since I placed the order, which is FALSE, because there's no possible way in which you can track your items with the weird numbers they give you. The information they tell you does not align with the information they provide in their website. Do not trust this website, they have cute stuff at a affordable price. However, it is a spam to get your money. They are quick in getting your money from your credit card right away but never send you what you paid for.

Date of experience: July 24, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

You placed on July 11 including 15 items. Your order was divided into two packages. One package including 14 items was shipped out on July 23. The tracking number is 81******00(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html. Another package was shipped including one item was shipped out on July 24. The tracking number is 74899992140******713. You can get logistic information through this linking. http://www.fedex.com/us/

It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country. Please understand it kindly.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user ilenec12
California
1 review
0 helpful votes
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April 23rd, 2021

Since it is not possible to send this review directly to SHEIN, I am hoping my experience will help someone else to think twice before ordering.
I purchased 2 dresses in March, but requested return March 27th due to sizing. Bodice too small in both.The quality was okay but not great, even at the reasonable prices. When I was unable to print their return label, I paid cash at the UPS store for $21.00 postage, and included all of my information plus original paperwork.
I do still receive multiple daily advertising texts, but no refund or contact by customer service. Basically, I feel scammed. I would NOT recommend any company that solicits but does not serve the customer.
My overall rating is "0" STARS.
Thank you.

Products used:
None. Returned 2 dresses.
Not sure on the refund policy-they say full refund, but I never received one.
Due to an old computer I am unable to download photos of proof.

Service
Value
Shipping
Returns
Quality

Date of experience: April 23, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user niar19
Georgia
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

I'd only ever ordered cheap rave outfits from here previously and they were all fine for being minimalist products.

I finally tried ordering some regular clothes after everyone got hyped about the quality/prices but wtf are they thinking?!

Spent $100 and am returning everything. The snap popped off one shirt, another shirt was wrong altogether, and not to mention the quality of each item was absolute garbage. I wouldn't even wear this crap around my house, the materials were scratchy, thin, transparent. No way to wear any of the Sweaters or hoodies outside without MULTIPLE LAYERS so essentially pointless clothing.

Also found out that they only cover shipping costs for the first return then after that you have to pay $7.99 per return package. What bullsh*t. I'll never be a customer again.

Date of experience: December 24, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, and hope to bring you a better experience.

Thumbnail of user yedzint
Pennsylvania
1 review
3 helpful votes
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December 7th, 2015

I wanted to test the quality of this website's products so I just ordered a single dress. It arrived a week after ordering because the stock was in the US but upon arrival I was horrified to find that the straps of the dress was sown all wrong, so I couldn't even hook my back part. I thought it was a small mistake so I had to fix the straps and when I tried it on, the entire back part was completely crooked. Upon further inspection when I wore the dress, it was completely CROOKED. The top part didn't even fit properly. I wrote to the website but all i was given was a ticket and I haven't received any response yet. Poor poor quality and handiwork, don't trust this site, it's just poorly made chinese clothing at throwaway prices. It's better to invest in a dress that actually looks like the website picture.

Date of experience: December 4, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Thank you for choosing SheIn.
Sorry for keeping you waiting and all the troubles we brought you.
We sincerely apologize that you are unsatisfied with our item. Actually we have checked every item carefully before the shipment, this incident is really out of our expectation. But please no worry, we pay attention to the problems of our customers, and we never shirk our responsibility. Hope you can trust us.
Sorry for the late reply, but we did not do it on purpose. Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apologies. We noticed that our customer service have replied you and also offered you the proposal. What do you think of this proposal? You are our precious customer, we promise that your problems will be solved perfectly. Hope you can understand and give us one chance again.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Your sincerely.

Thumbnail of user tammyw49
Arizona
1 review
2 helpful votes
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May 7th, 2017

I ordered three items and they said they were shipped on April 13th. I never received them, even though the tracking said they were delivered to me on April 21st. I've contacted the post office per Shein.com's instructions, to no avail. Since they didn't mail it insured mail, I can't file a claim with the post office to get my money back. I've asked them to re-ship my items or refund my money to no avail. I just get the same email back, your package shows delivered. GRRR

Date of experience: May 5, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Tammy,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, our customer service has already processed the refund to your credit card.
But the bank may need 10-20 business days to process the refund, please kindly wait a few days.

Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.

Thumbnail of user pands
Massachusetts
1 review
2 helpful votes
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August 21st, 2016

Ordered a 24 hr ship item with expedited shipping on August 3rd. It was shipped 8-16 and still not arrived. I had to spend 4x the price to get anotjer rehearsal dinner dress elsewhere on time and now they are arguing about refunding!

Date of experience: August 19, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Sorry for keeping you waiting so much time.
Please accept our sincere apologies.

We have checked your order, and found that one item in your order does not belong to "ships In 24hrs". In order to bring you no more inconvenience, we decided to ship your items in one package. We sincerely apologize for our inappropriate decision.

We know that you have contacted our customer service before, also as your package has been shipped already, our colleagues have offered you the compensation. What do you think of our proposal? Please remember that you are our precious customer, we will spare no efforts to do anything to meet your requirements. You can contact us via email later. Moreover, in order to protect your personal privacy, we will send you the tracking number via email.

Hope you can receive your package soon.
Waiting for your reply.

Thumbnail of user timr832
New York
2 reviews
0 helpful votes
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March 29th, 2023

Clothing aren't even close to what they show on website, material quality is lowest, and style is completely different from pictures. Sizes are not matching- two same size labeled items have different measurements lol.
Customer service is automated voice machine telling you that agent will get back to you and hangs up- but no one calls back. Chat platform is also fixed to ask same questions over and over and circle you around until you give up. Shein website reviews are fake.
I had two orders with same name and address, received one that was sent with usps. For the second order which was rerouted back to warehouse, shein used their own postal services which I couldn't find any information about online.

Tip for consumers:
If they use their own postal services instead of authorized postal services, more likely the order will get lost or shipped back. With their own postal services shein uses fake tracking to make you believe the item was on the way and due to whatever reason it's being shipped back or got lost, I believe they do this when they don't have an items or behind on shipment. I haven't received my refund yet, so I don't really know how's refund/ return system works.

Products used:
None

Date of experience: March 29, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user bonniem53
Florida
1 review
0 helpful votes
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March 7th, 2016

So to start, I want to note that I am new to this site, so I wasn't too sure what to expect. After 20 minutes of browsing I came across this dress that I just HAD to have! It was one of those long sleeve t-shirt ones, in burgundy. Anyways I went to order one and they didn't have my size. So i was thinking, great now I have to wait six weeks or whatever until they restock. I went ahead and sent an email, because this dress would be awesome to wear to a party I was going to soon. Anyways they got back to me right away (like two or three hours) and told me they would order a few more and have one express shipped to me! The shipping was super fast and the people were so nice to work with! I got the dress and I absolutely loved it! Looked great on me too, just like the description said! Could not be happier with the service! Thanks!

Service
Value
Shipping
Quality

Date of experience: March 4, 2016

Thumbnail of user sharront4
Utah
1 review
1 helpful vote
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July 9th, 2019

How come name was changed from shine fancy to she in fancy or are you just dyslesic? I am quite sure the same crummy factory because they have the same clothes although the 2 blouses I ordered seem to be missing from the blouse department. I just went through and looked at the blouses and a lot of them are the same that are in shine factory. What a joke.

Date of experience: July 6, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user kristals12
New York
1 review
0 helpful votes
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July 20th, 2020

This was my first (and last!) time ordering from this company! I ordered 18 items, 5 of which were bathing suits. I ordered between an xl and 2xl, but they sent 3xl for a majority of the items. The bathing suit bottoms look absolutely ridiculously huge, as I am NOT a 3xl. I don't even need to try them on to see that they are way too big. They refuse to give me a refund or exchange for them when THEY are the ones that sent the incorrect sizes! They also took FOREVER to ship the items. I will add photos once I get home.

Date of experience: July 20, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user am4205
New York
1 review
0 helpful votes
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May 1st, 2015

I am constantly looking around for sites that aren't super complicated and also have actual sales and variety. Thankfully I found it here. Shopping has just become a bit easier for me (especially since it's not exactly my favorite thing to do).
Since I hadn't heard of the website before, I was a bit skeptical at first and wasn't sure if I should buy from here but now I'm glad I did.
If you need a location that has tons of stuff... look no further. You definitely won't regret your decision and shopping will be quick and maybe even even a bit fun.
I'll definitely be recommending this to family members and friends as well.

Date of experience: April 28, 2015

Thumbnail of user sarahw66
Oklahoma
1 review
0 helpful votes
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July 21st, 2014

I've now made two orders with Sheinside. I have had some frustrations and I'd like to share a bit of info about the company. They are (from my understanding) based in China. The items pictured on their site are typically images taken from other clothing sites (i. E. Nastygal) that Sheinside has repurposed. I would assume that based on low prices and lack of tags in the clothing that I have received, they work to make copies of similar items from other clothing sites. Their customer service is friendly, however broken English is common and makes communication harder. I have had trouble with tracking numbers being valid, but have found that they commonly use DHL to ship. Also, shipping from China takes a considerable amount of time! My first order took 2 weeks to arrive, as my second took about 2 and 1/2 weeks. Just be patient with this company! Also, beware of sizing, they run small, double check and measure in centimeters ladies!

Date of experience: July 21, 2014

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user rc93
California
1 review
0 helpful votes
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July 23rd, 2016

Cute products! However, the coupon codes can be a bit misleading. They entice you with a 40% off first order, so you assume it's applied to the WHOLE order, only to find out it's applied to an item's original price. If some of the items are already on sale for more than 40% off, you DO NOT get an additional 40% off.

Tip for consumers:
Check coupon code limits

Date of experience: July 22, 2016

Thumbnail of user mikaylah41
Australia
1 review
0 helpful votes
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October 14th, 2022

Anyone know where I can find those funny Shein reviews with the pictures? I can't find them. Anyway, Shein kinda sucks bum tbh. My experience with Shein hasn't been the best. The clothes I got were very poor quality and almost-completely "deteriorated" when I wore it a couple of times. It didn't slay. Also, what's this about Shein not paying their staff an appropriate wage? Shady buiz you guys got going on here. And don't get me started on the messages on the tags. Help those poor souls. Pay them. Not hard. You make plenty of money. Do it. Oh, you wanted to play Truth or Dare, Shein? Okay, I'll go first. Truth or Dare? You chose Dare? Nice. I dare you to pay your workers more. That's all from me, byeeeeee!

Tip for consumers:
Don't.

Products used:
Nunya. But it was t-shirt lol.

Value
Shipping
Returns
Quality

Date of experience: October 14, 2022

Thumbnail of user karinap10
Karina P.
Arizona
1 review
2 helpful votes
  • Send Message
July 7th, 2017

Placed an order once and after waiting about 1 month for my order, found out it hadnt been shipped due to inventory. I cancelled and requested my money back, so they gave me "500 Shein points" to make up for it. I tried giving it a shot again and turns out the points weren't able to be redeemed because I had to "confirm my order".....the one that was cancelled! Good luck trying to get anything. If you do, plan to get it in a year....don't depend on a short term delivery. It's worh paying more and ordering from a site like Lulus.....they definitely give a better experience.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 5, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Karina,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, but because one of your items is our best sales products, it takes more time for processing, we are so sorry for keeping you waiting.
And about the 500 points, you do not need to confirm delivery before using the points, you could not use it because it is expired.
Now we have added another 500 points to your account, please use it within three months.

If you need any help, do not hesitate to contact us.

Thumbnail of user elenac205
Serbia
2 reviews
1 helpful vote
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July 18th, 2022

Ordered a few bikinis and all arrived within a week - good! But disaster with sizing! Im a size S/M (small/medium) and ordered all size L (large) just in case - yet all the bikinis that arrived were child sized! Tiny bikini bottoms and even tinier cups! Not for regular sized women at all - these bikinis are all for super skinny girls with eithet fake boobs or small boobs. Real boobs cannot fit into these cups! Size Large only means huge around the back and body, but the cup size remains tiny. And reviews are all fake! Each product has all 5* reviews which cannot be accurate... Clearly they only publish 5* reviews.

Tip for consumers:
Purchase only if you have a slim body and no curves (maximum B cups)!

Products used:
Of 8 bikinis ordered - i can only wear one !!
The rest (7) are completely untrue to size.

Service
Value

Date of experience: July 18, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user kellyj227
Michigan
2 reviews
13 helpful votes
  • Send Message
May 11th, 2020

I ordered $170 worth of items on April 11, and I have not received anything. The tracking information they provide is not the same information coming from USPS. I tried to contact them live chat, and the answers are all preprogrammed, it is not live at all. I was told it would take 21 to 33 days extra because of COVID, however it is past that time as well. If I do not receive my items this week, I will be contacting my bank for a fraudulent payment from them. I will NEVER order from them again, and do not advise anyone else to.

Date of experience: May 11, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Kelly,

A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.

Thumbnail of user shawns960
Canada
1 review
0 helpful votes
  • Send Message
March 26th, 2023

In tronto it should be shame not shein. Because i just waste my tim in long line and when i got in store they just have one Section for Man stuff and they just has swimming shorts thats it i am so sorry about wasting my time

Service
Value
Shipping
Returns
Quality

Date of experience: March 26, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Thanks for your feedback and sorry for the inconvenience.
We will strengthen management and optimize services.

Thumbnail of user kayea1
Virginia
1 review
1 helpful vote
  • Send Message
May 3rd, 2015

I was excited to find a large variety of skirt shorts on the site, and am very happy with the sizing and quality of the skorts. These can be so hard to find in stores! I did not have any problems with ordering or shipping, and my shipping was free because I live in the U.S. I am baffled by some of the reviews here and would guess that maybe the site is fine-tuning its shipping, but geez, it is international and you do have the advantage of finding products that you can't find anywhere else. People should expect some shipping time when ordering from an international seller. I had no problems with shipping and am happy overall with my whole experience. I will shop at sheinside again.

Date of experience: April 30, 2015

Thumbnail of user palomav
Spain
1 review
0 helpful votes
  • Send Message
January 26th, 2019

I love Shein. I have been buying clothes in this website for years I have never had once failed. High quality clothes, right size and fast delivery! You can wear different clothes than other people with such a good price and quality. I definetely recommend this website!

Date of experience: September 12, 2017

Thumbnail of user anneu2
Nigeria
2 reviews
4 helpful votes
  • Send Message
May 27th, 2017

Minus ten stars for Shein.
Firstly no courtesy of sending an order confirmation email. Everyone just remained in their shell and for the 1st 7 days i was still wondering whether the order was placed even though the money had been deducted

Secondly they promised 3-5 days delivery and the items came years after.

And lastly, my order was shipped from GUANGZHOU CHINA (boldly tagged) and they claim to be in USA and Australia. I was still trying to convince myself until i opened the package and saw that i wouldn't buy those shoes for $5.00 talk less of the price i bought them on their site

Date of experience: May 25, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Anne,

Thank you for ordering from our site and we are so sorry for disappointing you.
First of all, the order confirmation email as well as shipment notification email was sent to annesept18@yahoo.com.
Second, please note that before orders are shipped out, we need to process them, which normally takes 3-7 business days. But since many items you ordered are in demand, it had taken us more time to process your order. Your order was finally shipped out on May 20th.
Third, standard shipping to Nigeria normally takes 5-28 rather than 3-5 business days.
Fourth, we now have four warehouses all around the world. Your order was shipped out from the one in China as per the inventory and the principle of proximity.
Last but not the least, if you don't want the items received, you may refer to the Return Policy and ask for the return address via ticket.

Thumbnail of user rosief8
Minnesota
2 reviews
5 helpful votes
  • Send Message
March 12th, 2017

I had ordered 4 shirts and a belt and they just recentley sent me confirming that my item has shipped but only 2 of the shirts shipped and I don't know if they are out of stock on the 2 shirts but they could at least LET ME KNOW! I didn't pay for those shirts and not ending up getting them. In my last purchase they ran out of pair of socks I ordered and it's been over 3 weeks and I still have not got my money back from that as well.It's only $2 so I'm not gonna make a huge deal but I really don't want it to be like that with these 2 shirts that I paid more than $2 for. Please let me know if it is out of stock or why they didn't ship with my other items. I would like my money back in that case.

Date of experience: March 10, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Rosie,

Thank you for ordering from our website, and we are so sorry for all the troubles.

We checked your orders, about the socks you mentioned, we have processed the refund to your SheIn Wallet, please log in your account on our website, and check your wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your card.

And about your latest order, it has been divided into two packages, the tracking numbers are 7489999214043777XXXX, 612999921404XXXXXX, you could check through the link http://www.fedex.com/us/.for more details, please check your email.
The packages is in transit, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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