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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
View ratings trends
1015
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user paigeb99
Canada
1 review
0 helpful votes
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September 22nd, 2020

They scammed me. They sent me an e-mail confirmation that my package had been dispatched, delivered and signed for at 9:07 PM on a Sunday night. 1. Delivery companies don't deliver on Sundays and 2. They most certainly don't deliver at night.

I tried to contact their customer service but it was an AI (artificial intelligence response) and I was unable to have any correspondence with anyone tangible / real.

DO NOT RISK SHOPPING HERE.

I'm out a good chunk of money because they are running a shady business.

Date of experience: September 22, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user lucasg143
New York
1 review
0 helpful votes
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March 11th, 2023

SHEIN represents their prices CHEEP. The quality of every thing I've purchased was bad. Some things on their website shows that it looks all good, but when you get them the colors are a little off or the the type of materials used on it doesn't look right then what is shown on the website. SHEIN is not a trustworthy company to shop from!

Tip for consumers:
DON’T USE IT!!!!!!

It’s a waste of your money!!!

Products used:
Non

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user terryt60
Florida
1 review
2 helpful votes
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July 1st, 2017

I love everything i have ordered (and I have ordered a lot!). A few times the delivery was postponed but shein gave me bonus points for the delay! I always have items on my waitlist, so it works out great! The quality of the clothes I've received have been very nice. Two things I ordered were a bit too small for me but were well received as gifts to a friend and my daughter. I just reordered the item in the next size up. My favorite way to find outfits is to explore on the style gallery. You can really get a clear idea of how items will look from people who have previously purchased, as well as, different ways the same item can be styled!

Date of experience: June 28, 2017

Thumbnail of user michellem4962
California
1 review
0 helpful votes
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November 3rd, 2023

I thought flamingo was bad now I get a top from shine. Thought I would send it back until I saw the hardship and stress it would take to do that so I took the scissors and chopped it to pieces and called it a day. Never again flamingo or shine. Both are scams. You think your product would look like the picture. Hahah guess again. I reported flaming to the better business bureau and am doing the same for shine.

Tip for consumers:
Never again.

Service
Value
Shipping
Returns

Date of experience: November 3, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user laurelp25
Michigan
1 review
1 helpful vote
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February 13th, 2020

Original Review:
I bought a pajama set for Valentine's Day back on January 27th. It is now the day before Valentine's Day (double the shipping expectation). I never get updates it hasn't had a delivery scan done in ages and this is so frustrating for a 9$ set of pajamas. Not worth it.

Edited Review:

I still don't think it is really worth it to shop here given the issues I've had as well as other similar issues others have had. The only redeeming quality was that the US customer service responded to my review and contacted me very quickly. They refunded my purchase that never showed up and gave me some shein points valuing roughly 10$. I still would not shop here unless you're willing to have the possibility of waiting nearly a month for your purchase to never show up.

Date of experience: February 13, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Laurel,

A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.

Thumbnail of user elainem774
Canada
1 review
0 helpful votes
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December 10th, 2022

I thought I was buying a winter coat I got the parcel open it couldn't believe it had no lining. I was black shiny look like vinyl and the trim was like sheep lining so when do I wear it not in the Spring with the fur. I spend $45 and a waste. To return it if you don't have there label you have to buy one. I have try to report this I got no response even through customer service. I read the reviews people were satisfied I guess I got someone new on the job forgot what they were doing.

Tip for consumers:
Can't always go by the reviews, if the workers are not doing there job you don't know what you will get.

Products used:
Shoes and slippers

Service
Value
Shipping
Quality

Date of experience: December 10, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!

Thumbnail of user ajayid
Nigeria
1 review
0 helpful votes
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July 11th, 2015

At shelnside have gotten the very best gown here and it really looks good on me and and it arrived in a very good condition. Ordering here has been good thing with the best dress here, i will keep coming to buy from here. Receiving the item bought here ( my gown) is with no stress and arrived in schedule period.

Date of experience: July 8, 2015

Thumbnail of user mozammelh1
India
1 review
1 helpful vote
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October 31st, 2014

I just wanted to gift something to my GF on some occasion. Came by this website www.sheinside.com.The website is great and I ordered Blue Gemstone Gold Geometric Necklace. The discount on the product was unbelievable. I got the product just after 5 days as promised. The necklace was loved by my GF and she looked totally gorgeous. The blue gemstone with geometric shape looks great on her.
Had a great amazing experience with sheinside.com and its great product. Would love to purchase another product for sheindside.com.

Service
Value
Shipping
Returns
Quality

Date of experience: October 28, 2014

Thumbnail of user larissah
Washington
1 review
0 helpful votes
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December 13th, 2014

This site has a lot of great clothes at a really good price. Their selection is huge and they carry a lot of sizes. Nothing I wanted was out of stock. I submitted an order and received it on time. The clothes are good quality and definitely worth the money. Their website provides very accurate descriptions of the clothing, sizes are perfect, and the pictures are too and accurate. Ordering was easy and fast. Package was packed well and neatly. You should definitely check them out. I couldn't be happier

Service
Value
Shipping
Quality

Date of experience: December 10, 2014

Thumbnail of user jessicac1160
Peru
1 review
0 helpful votes
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January 29th, 2021

Last November I made an order from this place, because I saw beautiful dresses in their Instagram, however, in January I received my order just to realize what a fraud this was. I had ordered 10 dresses, an I received 5 pieces of clothes, none of which I had ordered, and they looked terrible. When I contacted them to present my complaint, they just told me they were sorry, but that I could keep that hideous merchandise as a "compensation", and when I complained again, they asked to send their clothes back at my cost and then, after receiving their merchandise, they would refund my money. So, one way or another, I lose here.

Tip for consumers:
Do not shop there

Products used:
None of them

Service
Value
Shipping
Returns
Quality

Date of experience: January 29, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user evea2
Belgium
1 review
1 helpful vote
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June 20th, 2015

So i don't have the right to have a tracking number? Just HCX3933? Why didn't you want to give me one? And now postal service in Belgium requires that tracking number you didn't and still don't want to give. My order is in Brussels, in delivery since... two days. So what? You keep repeating me that it's in Brussels... But i know, right? Now what can i do without proper tracking number? Postal services of my country can't track it without the number.

Date of experience: June 17, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for late reply and we are so sorry for all misunderstanding.
Your order has been shipped on 10 June already and you can track it via http://www.shein.com/index.php?model=order_track with your order number. The tracking information shows that it has been delivered to your country.
About the problem you mentioned in the comment, no worry please. In fact, we are making some improvements recently and there are so many changes in our logistics system. Sometimes the shipping way we chose will not offer us your tracking number. You just need to go to the post office which is the nearest from your home and fetch the order with your name, order number or your email.
Hope you can kindly understand and trust us.
Please remember that all of you are our precious customers. These problems you met will never be neglected. You can trust us. And if you still cannot get the order after contacting the post office, please feel free to come to us for help. We promise we will try our best to solve this problem for you. And we are pretty sure that this problem will be solved perfectly.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Thumbnail of user cindyk126
California
1 review
7 helpful votes
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October 6th, 2018

I ordered a few items and when checking out, I was unable to update my billing address. The chat rep who then told me to choose paypal, even though I don't have a paypal account, the rep told me to choose paypal as a guest. They charged my credit card for the purchases, but refunds my money into a non existing paypal account. If you try to get your money back from paypal as a guest, it asks you to log in. I refuse to establish a paypal account due to some fraudulent activites in the past, and now I CAN'T get my refund. These people don't speak English very well, nor the head office. Terrible service!

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 4, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Cindy,
Our team has emailed you from Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon!

Thumbnail of user arabai
Canada
1 review
1 helpful vote
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June 1st, 2016

I ordered several items and needless to say I'm unhappy with some of the items I received. I did not receive a dress I ordered and paid for and a plush sweater is nothing like the picture onlinr. The quality is not good but expected for cheap clothing. Lots of strings not cut and looks very different from the pictures. I will not order from here again.

Date of experience: May 30, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

Please give us your correct order number that we can help you as soon as possible.

We have strict quality assurance before each product is packed and shipped, if the items are different from the description we promoted on the website, please send us (our e-mail address is dispute@shein.com) a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

Thumbnail of user mamaladybug2014
California
1 review
0 helpful votes
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December 28th, 2023

I used to love shopping here not anymore. First all your points expire! Then you think you gettin Discount coupon they say they used but believe me it wasn't applied. And they say free shipping but You still end up payin the same amount add your cart up there's really no discount my items I always buy like 300$ then when I get to cart it's like 350.00 so where's the discount? So disappointed won't use this site again after 5 yrs and they changed and even make u pay 9.99 more for a coupon?! But still no coupon!

Date of experience: December 28, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user bellal18
Georgia
1 review
0 helpful votes
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May 18th, 2017

I'm just a little scared when I read some bad reviews of them but there are some good reviews so I think I never know until I try it because there are some good reviews too. I spended 100 $ for my order and I am more than happy with it. The size is perfect for me( it's asian size so it is maybe running little small). The color just like the picture. I love it.

Date of experience: May 15, 2017

Thumbnail of user elviraf3
Texas
1 review
1 helpful vote
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May 8th, 2020

Honestly i dont know wtf! I ordered in mid april and all it shows is that it was shipped with is a total lie. I used the usps tracking and it shows still at shipping location. Its all scam and im at a loss of money apent cause they have no 1800 # and their online chat is automated. Order # GSHMXX00A000NYF

Date of experience: May 8, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Elvira,

A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.

Thumbnail of user erikab12
South Carolina
1 review
0 helpful votes
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April 30th, 2015

I ordered clothes back at the beginning of April and still have not received a confirmation number or anything! I ordered my clothes for a specific event and I did not get them in time! If I would have known it was this much of a hassle I wouldn't have ordered. Honestly i have wondered if it's a scam...

Date of experience: April 27, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for all inconvenience we have brought to you. We sincerely apologize for that.
Generally we need 5-7 working days to process your order, and one of your items belongs to the best-selling products, so it takes longer than usual to stock it. Hope you can kindly understand. We have shipped your package on April 23, and your tracking number is 9361269903500380536842. You can wait for several days to search your tracking information on https://www.usps.com/, because the tracking company needs time to update the information.
About confirmation, actually we have sent the email to you before, but it may be sent to the junk mail and be ignored. We cherish our every customer, it is not only responsibility but also our honor to help you solve your problem, so we will never deceive you. Please trust us and give us one chance again.
At the same time, we will also improve the quality of our service in the future.
Hope you can kindly understand and trust us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

Thumbnail of user sadeene
Egypt
1 review
3 helpful votes
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June 10th, 2020

My order never arrived, terrible customer service, i cant reach for anyone, i cant even report the problem properly, i dont know where my shipment is. It says "signed" and no oneee recieved the package. Please hellpppp

Date of experience: June 8, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user ninaaan
Bulgaria
1 review
5 helpful votes
  • Send Message
September 28th, 2015

I had a large order form Shein site. This was my first order from the site and I was little bit nervous after reading the reviews (time period for delivery was a bit longer). But I have received my order and everything was ok. The clothes and the jewelry is very nice, and I can't wait to wear them :) I had only one problem, the dutty was really high so I was contacting the customer service for support. They were really nice, and responded to my mails really quickly. I will make another purchase from this site. :)

Tip for consumers:
Hi there,
I want to give you an quick update. I have received the note from the DHL that they have my package, but they have send me the bill for it for it is 124 EUR !!!!!! It's too much, and the customs for it is 20 EURs what I'm willing to pay. But the bill for 124 is just too much! And when I pay for it then I can receive my package.
I was addres this problem to SheIn. So far, they are really nice, and they have informed me that we can compensate with the bill. We will see what will happe

Date of experience: September 25, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Thank you for your support.
Sorry for keeping you waiting and the inconvenience we have brought to you.
Generally we need 3-7 business days for processing rather than 3-7days, and our web has mentioned that the "processing time" is not included in the "delivery time". We have check for you and found that you have 2 orders in all. About the order ZYY4752, one item in this order belongs to best-selling product, so we need more time to process. To bring you more convenience, we decide to ship your order in one package. About the order APX4752, it belongs to pre-order as our web noted, we need more time to stock them too. We promise that once the items prepared well, we will ship to you as soon as possible. Hope you can kindly understand and trust us.
Due to time difference and weekend, our customer service could not reply to you in time. We are pretty sure that they will reply to you immediately once they see your message. Hope you can kindly understand.
We are terribly sorry for the delay. Please accept our sincere and unreserved apology. SheIn is a fast-growing company and treasure all of you. We never try to deceive you and ignore your problems. Your satisfaction is our best comfort. Moreover, we will pay attention to these problems and make constant improvements in the future. Hope you can trust us.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Thumbnail of user nurk14
Virginia
1 review
0 helpful votes
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May 22nd, 2024

They don't accept my dollar 130 value of items and they said they were on promotion! I DID NOT EVEN SEE THE SIGN THAT THEY WERE ON PROMOTION AND ARE NOR RETURNABLE!
I though that SHEIN is a big company but I am SO disappointed!

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2024

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user jamonk
California
2 reviews
0 helpful votes
  • Send Message
November 20th, 2015

It is really great easy website marketing for all. I really love very much to market from here. The main spectaculars of the Shelnside are great customer service, very cheap rates, best quality dress etc. Thanks Shelnside for their great service.

Date of experience: November 17, 2015

Thumbnail of user jm340
Texas
1 review
6 helpful votes
  • Send Message
October 17th, 2017

On Oct 10,2017, I placed an order of 3 items at total cost of $63.00 to see how the quality of the product and service as I have read various comments. I then received an email on Oct 11 asking me to send photo of my credit card and photo of official identification for them to 'release' the items from warehouse as SHEIN was suspecting fraud. I have never experienced that before so I asked SHEIN to cancel the order and refund the money to my credit card. I called my credit card company and told them about SHEIN's request. They said they have never heard anything like that. They further said that seller can always call the credit card company to verify. They also told me that SHEIN had charged twice of $63.00 to my credit card on Oct 10,2017. I do not understand all of these. I can only conclude that SHEIN is not a trustworthy company.

Date of experience: October 13, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Joanna,

Thank you for ordering from our website, we are so sorry for all the troubles.
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings, and we seriously promise that we wont reveal your personal information to others.
Now we have already cancelled your order, and processed the refund to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
And we checked your account, we only charged you one time, if your credit card has been charged twice, please provide us the photos of billing, we will certainly help you to solve this problem.

Sincerely,
SHEIN Customer Service

Thumbnail of user sukis
France
1 review
1 helpful vote
  • Send Message
September 25th, 2014

Terrible terrible service, basically just thieves and liars. I ordered something well over a month ago and then had no response for a month. After multiple emails and a bad review on another site, they said they shipped it and gave me a bogus tracking number( http://www.17track.net/en/result/post.shtml?nums=RS*******NL). Additionally, they asked me to change my review on the other site. I'm reviewing them here as well to warn you to not spend money on this fraudulent company. Might sound like i'm full of bile and maybe i am, just want people to stay away

Tip for consumers:
Dont go there!

Service
Value
Shipping

Date of experience: September 22, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day!
We are really sorry for bringing you so many trouble.
In fact, your items really has been shipped. The tracking number is RS141625264NL.
And you can track your items on: http://www.17track.net/index_en.shtml
It's right, why you said that we are liars. We really have gave you the true tracking information.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Hope you enjoy your day

Thumbnail of user frankj764
California
1 review
0 helpful votes
  • Send Message
August 29th, 2022

Do not throw your money away this company have no customer service telephone number. 1st buy they will deliver it, after that forget about it they will not take responsability when your items are lost. On Trac the delivery company tracking does not match with their Chinese tracking number, Remember its located in China, this is happening in Amazon, make sure that the item is located in the United States if you purchase thru Amazon.

Date of experience: August 29, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user valeriem534
Florida
1 review
0 helpful votes
  • Send Message
October 20th, 2021

You can't really trust the reviews because they are giving them upon arrival of item. A lot of the pictures of the item being reviewed are of it still in the package. Plus once you leave a review Shein won't let you go back and update it. I left a great review on a necklace. I wore it one time in the shower and the gold color was ruined. It tarnished so bad after just one time in the shower that I had to throw it away. That's when I learned that the reviews aren't trustworthy. They are left just to earn points to go toward purchases. I have since left a bad review on a pair of shoes that I actually wore before reviewing. I'm still waiting to see if that one gets shown.

Tip for consumers:
Make sure you look at the pictures of the people actually wearing the clothes. Don't trust a review with a picture of the item still in the bag. Don't ever get the jewelry wet.

Products used:
I wear their clothes and jewelry. I have a nice decorative pillow case from them.

Service
Value
Shipping
Returns
Quality

Date of experience: October 19, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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