Soft Surroundings

I have bought several blouses on clearance at a Soft Surroundings store. They were $100 on sale for $50. They were beautiful they washed up with no wrinkles and clearly well-made blouses. I recently bought two blouses at softsurroundings.com. I assumed they were the same company, but given what I received I'm not so sure. These blouses were also $100 before markdown. So I expected quality. As soon as I got them. I washed them in cold water and hung them to dry. What I got was a mass of wrinkles. So I just spent a half an hour, ironing, blouses which for that quality I should not be doing. So now I am disappointed, they are very pretty blouses but due to the wrinkly factor I don't think they deserved $100 price tag

Bought 2 tops for the first time from Soft Surroundings. They didn't fit. My credit took too long and was $20 less than total cost due to their shipping fees and $7.95 return shipping label fee! Will never be shopping with them again!

Two weeks ago I ordered a bamboo quilt and matching pillow cases. Over $400. Still don't have it. It seems to be flying all over the midwest via FedEx. Stuck (more likely lost) in West Virginia at the FedEx hub. Customer service was zero help. In fact she just said have a nice day and hung up. They must get a lot of complaints.

I took advantage of their end of year sale and ordered some beauty products. Two of the items I received were used. Eye cream is more than half empty ( picture attached) the face oil was used as well but the package is black so you can't see. Very poor customer service when I called in. I will not shop again at soft surroundings again. If I ant used product I can buy it off eBay or fb market for peanuts, besides it's very unsanitary. Will definitely not shop there again. Because of very poor customer service they might not stay in business for too long. I worked retail for almost 30 years and this is unacceptable.

What a disaster! Saw beautiful clothing come across my Insta-feed - foolishly clicked through to the website and DIDN'T do my research on this company before ordering. The clothing eventually arrived not as described or shown in photos - overpriced shipping (who even charges shipping anymore?) AND I needed to pay for my return. Stay away!

I'd always liked the look of Soft Surroundings merchandise but the item I ordered looked nothing like what was shown online. I'm not sure if it was the wrong item or not, but it didn't work for me and I sent it back, requesting a refund. It took them over a month to acknowledge my return and send me an email that they would start the credit process. They then deducted $14 from the refund for return shipping costs. Astonishing. Nothing about this experience was remotely positive and I won't order from them again.

I ordered two items in November. I received one, the other was back ordered and said to be shipping in January. The item arrived in March, well past the intended fall/winter season. I requested a refund and waived return fees. The rep obliged. When I received my refund, it was short by approximately $25. I called, thinking it was an error. Nope. The explanation: the charge for the item shipped in November was not the full price, even though it was the amount stated on the order. Who does business like this and retroactively changes a price? Isn't that illegal?

Ordered wrong size and tried to exchange but it wasn't available so had to return. Once returned my credit was $20 less, because they charged me for shipping. It's a racket!