Thrive MarketReviews 2,156

My first order was delivered late, but I chalked that up to the delivery service. My second order was lost and I only found out by tracking it on the carriers site, Thrive did not contact me. When I contacted Thrive they told me they would expedite out a new shipment and give me $20 in rewards. I received an email 5 days later that my expedited replacement shipment was encountering delays and they gave me $5 in rewards. Nothing about expediting or finding my order. Not even a phone call. It was late at night and I saw lights out my front door which is impossible due to how our house sits, when I investigated I saw the delivery driver actually drive into my yard over newly planted grass to the front door. It is insane that they did this and even more insane that when I told Thrive that I didn't want my orders shipped with them anymore, they told me they had to use them. I cancelled my membership. This company is very unreliable.

My first order gave me $25 off and said I'd get $25 off the next 4 orders. It looked like an automated process. The second order did not show the $25 off so I contacted customer service. They said I needed to put in a code for the $25 off for the next 4 orders. Well, they never gave me a code, it looked like it would be automatic in my account. They offered to give me one $25 credit for my second order. It looks like I will need to go through this same process for the next 3 orders. What a run around and hassle. Poor customer service.

The upgrade for the diapers is NOT better when it doesn't include keeping the TCF (Totally Chlorine Free) status. ECF (Elemental Chlorine Free) diapers are everywhere and are NOT suitable for those wanting to make sure as many toxins as currently possible are not put on our children's most vulnerable area for sensitivity and absorption through the skin, the diaper area.
This is so disappointing and I will not be renewing my annual subscription for Thrive Market and will most likely not place any other orders since my orders coincided with my diaper subscription orders.

I have received 3 shipments that were a mess. The last one all the glass jars were in chards and there was tomato everywhere. I took pictures. The only jar that did not break had the safety seal popped so it was also useless. I will probably discontinue my membership when it comes due because this is so aggravating! I reported it each time and they give a credit on your next order. I wish there was the choice of a different carrier for my order delivery.

I'm a 36-year-old woman from north-eastern US. As someone who can not eat refined sweeteners, glyphosate-laden conventional foods, many lectins including gluten, and so on, there are only a tiny handful of products Thrive Market carries which are relevant to me. Also, the interface has given me a lot of trouble. I have repeatedly had to contact customer service to get a discount code to work. I have felt spammed by the number of promotional messages that are sent. And then confused when the promotions do not work as advertised. I'm offered these "free gifts" all the time, but then when I go to log in, there is always the message, "the gifts went fast." Thus, I find Thrive Market to be a bit sketchy. I think this is best for people who have more conventional eating needs than I do.

Thrive Market artificially inflates your total in the exact amount of the discounts you should be receiving.
When you try and speak with customer service about it, they tell you that the subtotal they made up after adding charges is correct. They even sent me back my own invoice, with all the items listed and they did not add up to their subtotal on their own invoice! They did eventually refund me (after tons of back and forth), but still would not admit their mistake! Shady company. They also make it difficult to cancel your membership (no option to do so from the app at all).

EDIT: right after I submitted this review they did end up refunding a prorated amount for the membership, which I appreciate. Would have been nice if they had communicated this with me prior to closing the chat though. I'm still not thrilled with the service but at least they did the right thing in the end. I tried Thrive Marker a few years ago and was underimpressed. The best deals are on Thrive brands, most other brands can be found cheaper elsewhere. It's also still mostly just processed food though I like that the options do have better ingredients. It's helpful to have different brands in one place for one convenient order. Ultimately I stopped using it because it just wasn't worth it to me. Unfortunately I couldn't figure out how to cancel my membership. Part of this is on me because I never took the time to figure it out - I just looked for an option on the website, couldn't find it, and meant to come back to it at renewal time. Unbeknownst to me, they do not notify you before your renewal (red flag #1). So every year I was charged $60 with no notice for something I wasn't even using. I would mean to go figure out how to cancel, and then forget - again, part of this is on me, but it would be nice if they made it easy to cancel directly on their site (they do now appear to have an AI chat that can do this - this is a newer feature I believe). Finally, today after about 3 years of paying without using it, I received a notice that I was charged again. Within 30 minutes I was on the site using the AI chat to cancel. Let me tell you, Olive is relentless - offering me deal after deal to get me to stay. It told me I had $60 thrive cash that would go away if I canceled. I tried to ask multiple times if I could get a refund for the membership if I used this first then canceled - but it wouldn't answer me. I tried to proceed anyway, but it kept offering me more thrive cash if I gave them another try. Finally I said, fine, I'll use it and then cancel after. I had a total of $100 thrive cash which I immediately used to place an order then tried to cancel again. After placing the order I went to cancel - it again offered me deal after deal but I said no. It canceled and then informed me I'd still have the membership to the end of my term - 365 days. I do not plan to make another purchase so I asked about a refund. It said I wasn't eligible so I transferred to a real person. This person informed me they couldn't refund me because I'd made a purchase. I explained that this was ridiculous given that all I did was use the thrive cash in my account, the membership has only been active for less than an hour, and I've been paying for 3 years with zero purchases so tbh they've gotten their fair share of money from me (not entirely their fault, but worth noting I'm not just trying to rip them off). I also asked if they could just charge me for one month and refund the rest. After not hearing back for probably 20 minutes, they ended the chat on me. So, I guess I'm out $60 - I at least did get $100 worth of product out of it so I won't complain too much but I am irritated that I asked a reasonable question about prorating, and they ended the chat on me. I also don't appreciate the lack of renewal reminders and the constant offering of discounts when all I wanted was to cancel. And if the AI feature can't answer a simple question about a refund when someone tries to cancel, then AI probably shouldn't be handling the cancelations. I would think that's a common question many people have. It didn't even offer to transfer me to a real person when I asked that 5 times - at the very least it should do that if asked a question it isn't programmed to answer.

I don't know why the website has become so challenging. I do not want to have a standing order. It is nearly impossible to place a simple order. I have to click on "check out" if I want to review or view order. I might have ordered more if it had not had so much difficulty.

I bought 3 bags Quinn almond filled pretzels. Mid August I opened the first bag, found it was rancid. Chatted with a "bot", said "its past 30 days, thanks we will check our product, but cannot give refund. The product expire date is 11-11-25. I am out 3 bags. The only reason I still use Thrive Market is, there are some items I can't locate from other retailers.

Prices tend to be higher than stores such as costco. If sign up for subscription you cannot go in to your account and choose to cancel subscription. It is very much a pain. You can push out the date but cancelling it requires an act of god.

Thrive is great if you don't have access to specialty items where you live, otherwise, the prices aren't less expensive, many products have unreasonable minimum quantity requirements especially for a family of two, the website is cumbersome to use, everything goes to auto ship and trying to change the dates so that it's one large order instead of multiple ones that don't meet the shipping minimum is frustrating. And note that I do tons of online shopping and have other products on auto ship from other companies and I have none of the issues that I experience with Thrive at these other company platforms. I have enjoyed being able to ship snacks to my family that they might not buy for themselves because of the prices or availability, but it's not worth the membership just for that.

Had trouble clicking on the Thrive Market link sent to my phone as a subscriber. Then I had trouble finding gf bread after I typed in the search bar your page had trouble with searches. Then i was trying to close out my cart and your page didn't show the cart. Then I was done and there was no submit button. I had to go searching on another tab and then it came up. Your page was very not user friendly today.

I just placed a GIANT order and added the free gift in. It showed that it was there. I finished my shopping and now it's gone. I've waited for over an hour for stupid OLIVIA to find a human and I'm just going to cancel everything. BUT…isn't it funny how you charge me 59.99 the other day for a membership. Membership for what? NO ONE answers your phones. If you are lucky you might get a human. Maybe. My nerves are freaking SHOT. YOU lose Thrive. That was over 300 bucks worth of food. At least. We are so frustrated. No wonder you only have a rating of 3. Interesting. Man, are we disappointed. Your customer service has been just horrible today.

What they offer is stupidly secret and I couldn't look without getting a temp membership. I never ordered and tried to cancel to receive a refund. I was less than 10 days past the 30 day cut off and was denied a refund. Plus their site is hard to use. It's slow and doesn't always show the full screen. Especially challenging on a tablet. Prices are cost savings is over inflated especially if you account for the 59 dollar annual membership fee. Options aren't better than other places. I will cancel before the take 59 from me again.

First of all this company is so deceiving! They don't tell you they ship different boxes so each box has its own shipping $$$ for example frozen box is $20 to ship like are you serious. Second of all they have a lot of things out of stock or things they can't ship because is "too hot" what?

I got an email that said I would get up to $50 off my order and I could select a gift valued at $60 upon checkout. At the start it had me fill out this really long "what are you interested in buying today" survey which I couldn't skip. It didn't even ask my dietary preferences so I knew it would be a huge waste of time. I finally got to the end and of course had to remove all of the items since none were anything I would eat or use. Then it let me select a roughly $20 gift which I did. So after removing all of the items I chose all the items I wanted and proceeded to check out. It didn't let me choose a $60 gift so I used the chat before hitting the final buy button. I chatted with the bot who finally transferred me to a person. This person just kept disappearing without telling me and did nothing to address what should have been a very quick question to answer about the gift. Finally they said one of the gifts was a $60 value (even though the others were $16 to $20 supposedly... which I dunno on what planet the two items I chose would add up to $20, but anyway). But mind you, the whole time she just kept disappearing and leaving me not knowing when she'd be back. So, finally I hit the buy button and after it goes through it says the groceries are on subscription! Like, no I never agreed to any subscription nor was there any talk of a subscription nor a checkbox, so that is illegal in California and likely with other states and the government I would guess. So then I get back on the bot chat which of course, I already placed my order so now no live person ever comes on. It wouldn't listen and kept trying to make sure I wasn't canceling my membership and I kept telling it I was trying to talk about the grocery subscription not the annual membership. Anyway, it finally took me to the page of subscriptions but it was not described the way the bot said and the FAQ about recurring subscriptions was not on the page. I kept trying to get my point across about how the whole thing felt shady and deceptive. The crazy thing is, I and probably 70% or more of others would give them raving reviews if they weren't deceptive! Why would they do this? They want me to refer others, but if I did that I would have to write all these warnings in the post! That wouldn't exactly get others to want to join now would it?

I just wanted to receive the groceries I picked out, once a month, on a Saturday.
What I got was an app that did not differentiate between my monthly delivery choices and an instant shopping cart. Also, I tried to arrange the delivery on a Saturday, but what I got was order processing on a Saturday and delivery on a 97 degree Tuesday morning when no one would be home until after 7pm.
To add insult to injury, their system fills my delivery cart with stuff I didn't ask for (and charges me, of course) because I answered their intro questions about my preferences. I found it easier to use their website (as opposed to the app) to delete all that unwanted stuff from my monthly delivery. What I discovered about how it works is: you put items in your cart that will process on your process day (that is NOT your delivery day- your delivery day is never stated until later). Meanwhile, their system will add what it thinks you MIGHT want to your cart too, and it sends you an email to let you adjust things. But that email only gives you two days to find out what they added and change it. If you aren't glued to your email inbox, you could miss it.
Just to add confusion: if you try to adjust that cart any earlier that two days before processing, then the system will treat you like a regular shopping customer, asking you to go ahead and check out. I love the food. It's clean, it's organic, it's tasty, and I wish I could eat it. But the stress of trying to make this system work is too much. It's really a shame that I have to write this kind of review when I would have preferred to say these things privately to the company, but their site and app does not make that easy, either.

Receive $60 for renewing your membership? No, that did not happen. I won't renew next time. I received nothing for renewing. I feel this is highly misleading.

Great prices during my trial period, but prices went up after I could no longer cancel for a refund. The price of free shipping also went from $25 to $50. My first order arrived with nearly everything damaged, I was given store credit and refused a refund to my original form of payment. I was told I would get a "Thrive Cash" credit, which I didn't get and then had to ask them for it again. I downloaded the app to recieve $10 Thrive Cash which I never got. Customer service said (copied and pasted): "Thank you for sharing your honest feedback. I'm sorry to hear that the price changes and shipping thresholds have been frustrating and didn't meet your expectations. I completely understand how that can feel disappointing, especially when you signed up with different expectations." Customer service is always nice but I do get the run around. A great selection of products. I wouldn't recommend.