Thrive Market

How would you rate Thrive Market?
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California
1 review
0 helpful votes
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Adore Thrive!
April 22, 2020

I adore Thrive Market so much! Not only are their deals great and I save soo much money, but also they have exceptional customer service and make you feel good about your purchases for health and ethical reasons. Highly recommend! Easy, convenient, and worth it!

Date of experience: April 22, 2020
Thrive M. Thrive Market Rep
over a year old

Thank you for your review. We're happy you're enjoying everything!

Illinois
1 review
0 helpful votes
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This site provides all kinds of organic foods, supplements and body care items at reduced prices. Today, they even had an announcement which explained in detail that the virus had created a situation in which there would be a delay in shipping, which I totally understood. Great prices, great products. My go to website for everything healthy.

Date of experience: March 15, 2020
Thrive M. Thrive Market Rep
over a year old

Thank you for your review and understanding during these times!

Maryland
1 review
1 helpful vote
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I know things are tight in the food supply industry due to the pandemic, but Thrive is marketing themselves for quick delivery yet they're out of the majority of items and let you know there's a one to two week delay in shipping only after you've joined. Very disappointing.

Date of experience: April 19, 2020
Thrive M. Thrive Market Rep
over a year old

Thank you for your review and feedback! We try to be as clear as possible regarding our products and our processing delay, including having a banner on the homepage of the site and daily update blog posts about any delays or updates. We want to ensure that our members get the most updated information as possible!

Pennsylvania
3 reviews
2 helpful votes
Follow Judi M.
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Thrive has a great thing going. I've been a member just over 2 years. The Quality is always good. Shipping is free with a $50 order... I haven't necessarily noticed prices to be less, but quality is dependable and pricing is comparable, plus it shows up on my back porch. I don't have to go look for things which is a benefit too. I love the packing materials, totally recyclable and eco friendly. Rock on!

Date of experience: February 21, 2020
Thrive M. Thrive Market Rep
over a year old

Thank you for your review! Keep on Thriving!

Florida
1 review
9 helpful votes
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I purchased a reduced item with Thrive for a few bucks. It was very easy to get hooked into ordering more healthy products. A few weeks later I was charged a ridiculous membership fee. From what I see here, so has everyone else. I can tell you I am an educator and read everything. There was no bill of sale at the end of my first order eluding to the purchase of an annual membership. In fact, when i first logged on, the only button I could push was "shop" after filling out my email address. I filed a complaint with my credit card company to have the fee removed. Now I have to retrieve my credit card on file because you can't automatically remove it from their site. This is a very shady business. If you don't mind purchasing a sixty dollar membership, and have extra money to shell out, by all means shop here and save gas.

Date of experience: February 17, 2017
Tennessee
1 review
0 helpful votes
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First-order came in a timely fashion and everything was packaged well, nothing liquid broke. Every happy about this purchase. I'm finding many items I buy from other places for better prices here and I like the Thrive brand of Organics. Also, it is really nice to be able to shop specifically for my diet and add in other filters to get more specific items I like, it's always a struggle at the grocery to find gluten-free items that are also organic. I was very happy with the wide selection, even though we are in this pandemic most items were available (but it is understandable the items that are quickly out of stock).

Date of experience: May 7, 2020
Thrive M. Thrive Market Rep
over a year old

Thank you for your review! We're glad you've found the Shop by Diet section helpful for your dietary needs and have been able to save on the products your need to meet your lifestyle!

Oregon
1 review
8 helpful votes
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Placed one order with them before realizing they were going to charge a yearly membership fee for a service I didn't want. They don't provide the normal cancellation options that other websites do, so you have to call. Apparently my request to cancel must have gotten lost since I am still getting charged almost $60, since you have to call by phone there is no good way to show a record of your request to cancel. It's a huge scam and I have filed a transaction dispute with my bank - waiting to see what will happen.

Date of experience: November 29, 2018
New York
1 review
0 helpful votes
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Packing
June 27, 2020

I have enjoying high quality products, ease of ordering, speed of delivery and impressive packing for 5 years.
The last 3 orders, (I order approx. Once a month), the packing has been inadequate and sloppy.
Hard objects crushed soft objects. Sometimes there were leaking soups. A lot less wrapping and cushioning was being used. I reported the 1st time I received damaged items and was issued a reimbursement coupon. The next two times I received damaged packages I didn't bother notifying Thrive. They have gone from amazing packing to messy, thoughtless packing.
Michael B.

Date of experience: June 26, 2020
Thrive M. Thrive Market Rep
over a year old

Thanks for your feedback, Michael! We're so sorry to hear about this experience and can assure you our Member Services team would be happy to help make this right.

Michigan
1 review
0 helpful votes
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Love it
July 4, 2020

I love Thrive. I really like that you can sorry by diet. They carry so many of the products we use every day and they are less expensive than specialty stores we shop. It's also convenient that everything is shipped!

Date of experience: July 4, 2020
Thrive M. Thrive Market Rep
over a year old

We're so happy to be able to make your grocery shopping a bit more convenient, thanks for sharing!

Texas
1 review
0 helpful votes
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I have been very very pleased with their customer service. A bottle of salad dressing arrived and had been broken during shipment. They quickly and happily replaced it. I love the way you can shop by diet preference. This makes shopping so easy and convenient. Thank you, Thrive Market!

Date of experience: March 29, 2020
Thrive M. Thrive Market Rep
over a year old

Sorry to hear about the damaged dressing however we're glad we could take care of it for you!

Overview

Thrive Market has a rating of 2.7 stars from 2,094 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention membership fee, credit card and free trial. Thrive Market ranks 2nd among Meal Delivery sites.

service
180
value
184
shipping
165
returns
103
quality
159
This company responds to reviews on average within 3 days