I was wrongly charged for a membership so I wrote into support to ask for a refund. Their support won't even acknowledge that I was charged in the first place. They just keep saying "we're sorry to see you go" and that I won't be charged again.
Do not take them up on any "free+shipping" offers they have. They flat out billed me for a membership and would have processed another one had my card not expired. I'm a savvy online shopper and remember clearly not agreeing to their membership.
First they'll reply with a canned response, and then if you push it further a real person will respond, but just in a way that just ignores the refund request.
Then if you keep pushing they'll state "we don't process refunds from any membership that was charged six months ago."
This place is shady.
The site is easy to navigate. Items are clearly labeled and easier to compare than many sites to include Amazon.
The breakdown for pricing is more consistent... such as price per ounce, rather than per item or a variety of ways to compare pricing. There have been times when items are out of stock. That is frustrating, but understandable due to supply chain breakdown during pandemic. Shipping is generally free for a modest order. The seldom times when items arrived damaged, they always refund or replace.
I've been using Thrive Market for awhile. I have loved everything that I've purchased. I like that they have the "buy again" feature, that makes it easy to get the things that I use most. Their products are top of the line. Everything is always packaged well and always receive the order on time. Worth the annual membership. Also the fact that you can choose to help others when checking out is great, share the love.
We're so happy to hear you're enjoying some of our favorite features, happy shopping!
Only had one thing I wanted. Searched for more to at least get to free shipping. Everything I wanted was out of stock. I understand that now things will be sold out. Let me see your site before I sign up. Now I'm going to go cancel because there is not enough on there that I use to make membership worth it.
Thank you for your feedback! We offer all new members a risk-free 30-day trial to find products they might enjoy and to try our service. We're sorry that the products you were looking for were out of stock during this time and please reach out to us! We'll be happy to help you with your membership!
Thrive Market has led the online health food industry. Their selections and low market prices combined with recipes videos and excellent products and service. I appreciate your attention to detail and thats why I remain a loyal customer for years
We're so glad to hear this and we're so glad to have you as a member, Jeffrey!
If you buy something, they will keep your credit card and charge you $59.95 after 30 days - even if you don't authorize this. Thank goodness they sent me an email telling me that this was coming but wouldn't you know you can't actually cancel by logging in to the site. You can only cancel if you chat or call them. Omg. Really?
Thank you for your feedback, Mary. We apologize for any misunderstanding. Thrive Market is a membership-based marketplace. The membership is what gets you access to our discounted prices, exclusive sales, and free gifts with your purchases. While we hope you'll find value in your membership, it can be canceled at any time.
Food quality is spot on, the Thrive brand is just as tasty as the national brands, at a lesser cost. The shipping is fast and the order is always correct. The packaging is amazing, boxes are super strong and all products ( glass jars and cans) are wrapped to avoid breaking or denting. The free shipping, sales, and online easy allow me to get the healthy food I consume anytime I need it, delivered to my door quickly and I never have to deal with grocery store madness.
Thank you so much for your review!
My best friend told me about this site and I'm so glad to have signed up! Organic can be expensive but it's what I choose for me and my family. I love the high quality items available for reasonable prices!
We're so glad to have you as a member, thanks for sharing your review!
I thrive on my blend of herbal teas to protect, defend & repair my body while eliminating toxins. I have used it for some time due to damages from a 120 foot fall. As I live in a small rural town, the teas are often difficult to find. While I Hope Thrive will carry even more of an assortment in the future, I have been able to order sufficient teas for my needs. Thank you so much for your offerings!
So sorry to hear about your fall but we are happy to be able to provide the products you need!
I've been using Thrive on and off for a couple of years. I've recently adapted a plant-based diet and am using them more than ever. They have many opportunities to save (on most of your orders) and offer incentives such as Thrive dollars.
I appreciate the variety and availability of the products essential to vegan diets. And their customer service has always been excellent, in my experience.
Thank you for Thriving with us! We're glad you've been able to find products that match your plant-based lifestyle. Thrive On!
Love your selections! I can depend on quality products and nutritional information so I can make the best choices for my dietary needs.
I tried your organic French roast coffee and it is so smooth, I don't need to add cream. What a bargain, half the cost for the same oz bag as gourmet coffee.
Thank you and shout out to flaV city for recommending thrive market.
Awesome, so glad you're enjoying everything, happy shopping!
I like the organic products and brands. Prices do not seem much cheaper than my local grocer, but still want to try. I have a problem with buying that much meat at once. My freezer is tiny and the selection not great right now. I was hoping to see other products I enjoy or produce. Will update after I receive my package.
Thanks so much for offering your feedback, enjoy your order!
Wow, I am incredibly disappointed in Thrive Market. I only signed up for the free trial under the guise of $20 off my first three orders. Well, I placed my first order and although my total right before checkout displayed the $20 off, they charged me in full anyway! After a lot of back and forth, the order was finally cancelled and I got my refund weeks later. When I decided to try again I was told I am not able to use ANY coupons because I cancelled my first order that I was overcharged for. (What happened to the first three orders?) Now I am trying to cancel my free trial before they charge me and it is like pulling teeth. Don't waste your time with Thrive.
Hi Lizzie- I apologize for the experience and I'll be reaching out via private message to get this resolved for you!
They are so fast and precise and easy to work with. I love them. I just put in for a big order after I signed up for the $10 membership monthly. It's so worth it. They have such a wide variety of items, I'm excited to buy from them and I can't wait to receive my order.
Awesome, Tiffany! We are so happy to see that you're enjoying one of our exclusive Thrive Market products! Trust us, there are plenty more where that came from!
Thrive held onto my credit card info, and billed me for an annual membership which I never requested and never used. They made it difficult to cancel my membership, and very difficult to get them to remove my credit card information from their database. I cannot trust this organization, based on their deceptive marketing practices.
Hi Robert, thank you for your feedback. We're sorry to hear you had trouble canceling your account. We offer members exclusive sales, discounted prices, and more. Our annual members have a 30-day risk-free trial period, and you can cancel anytime for a full refund. If still need assistance with your account or data removal, our Member Services team is available 24/7 via online chat. We appreciate your willingness to try our services and hope to serve you better in the future!
How come I love shopping at THRIVE so much? Every few days I get an email with a free gift, and it is always something that I want to try... so I add it to the cart, fill it up to get free shipping, and voila! My order arrives and my pantry is restocked. With something new. Something fun. Something healthy. Something fabulous for my weekly meals. I don't know how I went for years without this site! Thank you for "finding me". I am still not sure how it happened, but am grateful and in love.
Amazing, Lina! We're so happy to hear how you're enjoying our site and our free gifts, happy shopping!
I love the concept and I am trying to move away from massive organizations like Amazon, but I was saddened to learn that I can't use this company much due to the lack of product options. I'm sure it will expand so I'll check back in sometime in the future. Really wanted to love this organization - so please keep growing your product line and I'll become a loyal advocate.
We're so sorry to hear this, please let our team know if you have any product or brand recommendations as we'd love to get these on our site!
Greatly appreciate the variety and price. If you are not familiar with organic foods may seem high the first time, but when you have taken in that the products are organic. I do also find them cheaper than my grocery store or local health food store which is a half-hour away. They are shipped directly to my door. Love the auto-ship feature and that I can determine when I get them between a 4,8, or 12-week ship schedule is wonderful. The spices being organic have a stronger aroma and taste quality. I do go to my local health food store for produce and perishable dairy, cheese, and meats, so I am still supporting a local company I just appreciate not having to lug in the cans and boxes I can buy at Thrive and the price. Love the variety that the local store is not able to always carry.
We're so glad to hear you're enjoying our auto-ship options and products! Thanks for sharing your review!
We appreciate getting reminders when some of our favorite foods are on sale. The prices are most of the time better than at local stores.
We love their kindness toward people in need, like they give to victims of storm and fire damage and recently persons who suffer from the consequences of the corona virus.
We hope you are getting back the items that are out of stock soon.
Thanks for sharing, Dori, we're so grateful for our awesome members like you!
Thrive Market is an online "store" that carries lots of healthy, eco-conscious products. While you can now find many of the products in stores, the annual membership is worth it because of the discounted prices.
Customer service has always been great.
The only drawback,: I'd like to see less plastic in the shipping packaging. (It is mostly recycled/recyclable paper.)
Thank you for your review! We're glad you're enjoying your products. We definitely do our best to keep your items safe and secure during shipping and the recyclable bags are one way we do this!
Overview
Thrive Market has a rating of 3.2 stars from 2,123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We're so glad you're enjoying our site and services and we're so happy to have you as a member!