Thrive is way hyped up and just did not meet my expectations. Definitely good if you an influencer and are receiving free items and or paid to purchase and give reviews, but for the regular people…it's definitely all hype.
I really love the idea of a healthy market with better products and ingredients. That being said, I do not like the format of having to pay for a membership. Walmart offers a very similar product with many similar groceries for free. Even with purchasing the membership on discount, it feels unnecessary. I also do not the format on the website of everything being "on sale" and "marked down". It feels like everything was just marked up and then "discounted" to make people feel good about their purchase. Many of these same items I can find for the same price or cheaper at other stores.
Thank you for your feedback! We’re glad you appreciate our focus on healthy products. We understand your concerns about the membership and pricing format. Our membership model helps us offer high-quality products at lower prices, and we’re sorry the website experience didn’t meet your expectations. We value your input and are always working to improve. If you have any questions, feel free to reach out to us at help@thrivemarket. Com or via chat. We appreciate you giving us a try!
Poor customer service from abroad, of course. Bring customers back to the USA. Gift with purchase doesn't work most of the times / not offered. Products are relatively expensive for what they are and often found cheaper elsewhere. The auto replenish is annoying and if one is not careful, it auto-ships the entire cart in a month. By default they have this "worker safety" surcharge fee on all orders. You can turn it off but by default they add it. Thrive misleadingly does the above to squeeze every penny from you while paying a $60/yr membership - as if that was not enough in itself.
Thank you for sharing your thoughts. We're sorry to hear that you’ve had a frustrating experience. We understand that some features, like recurring shipments and the membership fee, can be a bit overwhelming, and we appreciate your feedback. We aim to offer value through discounts, exclusive sales, and other perks, but we understand that not every feature works for everyone. If you ever have concerns about your orders, charges, or need assistance with managing your membership settings, please feel free to reach out to us at help@thrivemarket.com. Thank you for giving us a try!
It says I've saved over $159 dollars so far from my first order... ummmm, well, we can debate that. Also, at the checkout, it said if I 'ship now' vs my regular ship date, I'll save an additional $17(ish). So I went ahead and shipped now. Saw no difference in my credit card charge...
I'm sure it's a lovely company and I'll definitely try it again, but so far based on these, I will watch my charges and savings closely.
Thanks for sharing your experience with us. We completely understand your concerns and appreciate your attention to detail. The savings shown are based on the discounts you receive through membership, but we know it can be confusing at times, especially with additional offers like the one you mentioned. We’ll be sure to pass your feedback along. If you notice any discrepancies in charges or savings, please feel free to reach out to us at help@thrivemarket.com, and we’ll be happy to look into it for you. We appreciate you giving us a try!
Had used them many years ago and thought I'd give them another try...still lacking in giving what was advertised when I signed up...trying to get you at every corner. Glad I only signed up for a month so I can cancel.
Thank you for sharing your feedback. We understand your frustration and appreciate you giving us another try. We aim to offer a valuable experience for all our members, and we’re sorry to hear it didn’t meet your expectations this time. If you have any questions or need assistance with your membership, please feel free to reach out at help@thrivemarket.com or through chat. We're here to help!
Prices are more than local grocery stores who deliver and it stated EBT/SNAP was accepted. Apparently just a few areas not all states. Really wish I didn't spend the membership fee now knowing this.
Also, the fact that you have to purchase 2 of each item in order to receive a "deal" is not a deal!
Hi Char, thanks so much for your feedback! At Thrive Market, we’re fully committed to providing our members with unbeatable prices and deals. If you find a lower price for an item online, just send us the link through chat, and we’ll match it. Plus, as a member, you get access to exclusive sales, free gifts, and 700+ Thrive Market brand products that are high-quality and budget-friendly. If you have any other questions, our Member Services team is here 24/7 at help@thrivemarket.com or via chat. Thank you for giving us a try!
Thrive Market ought to pay me for my time wasted shopping on their website. There used to be a well-functioning website, where shopping was a breeze, but for like the last 6 months it has gone haywire.
First I hate the subscription option button on each item. It is very confusing because it is placed where you would normally click to order a one-time only purchase. After fiddling around, I figured out how to remove and item on the subscription but then tried to remove the whole subscription service and it is impossible to do, so I am always getting reminders when my next delivery will be. Then I stress about what are they charging me for. Also their PayPal option doesn't work most of the time. I have no problem using it while purchasing on other websites. And last, lately my essentials are often out of stock. This will be my last order
We’re truly sorry to hear about your recent experience on our website, and we completely understand your frustration. We also recognize how disappointing it can be when essential items are out of stock. Your feedback is very valuable to us, and we’ll be reviewing these areas to improve the experience. If you have any further concerns, please don’t hesitate to reach out to our Member Services team at help@thrivemarket.com. Thank you for giving us a try, and we’re sorry to see you go. If you ever decide to return, we’d love the chance to provide a better experience for you.
Not one order has been timely and my yogurt, which was the wrong yogurt I don't even like that kind of yogurt didn't get here for two weeks because your employees did not put my address down now. I've received stuff from you before so I know my address is in your system.
Return my membership $60 is a lot of money to give away for bad service
Thank you for sharing your feedback. We are truly sorry to hear about the delays and the issues with your recent orders. We understand how important it is to receive your items on time, and we sincerely apologize for the inconvenience this has caused, especially with the incorrect yogurt and the address mix-up. We would like to further investigate this, please reach out to our Member Services team directly at help@thrivemarket.com, and we will be happy to assist you with both the order and your membership concerns. Please know that we take your feedback seriously, and we're here to make things right. Thank you for choosing Thrive Market!
Thrive Market needs to have more accurate suggested retail prices. I'm constantly seeing products even with the discount is a lot cheaper at my local store. I know they price match but why would I pay for a subscription to get something at my local store for free.
Thank you for sharing your feedback with us! We understand your frustration, and we’re always working to provide the best possible value for our members. While we strive to offer competitive pricing and exclusive discounts on thousands of products, we recognize that prices can vary from store to store. We do offer price matching to ensure you’re getting the best deal, but we also know that the convenience of shopping with us, along with the wide selection of high-quality, natural products, adds extra value for many of our members. Your subscription gives you access to not only discounts but also exclusive sales, free gifts, and product consultations, which can be a great benefit if you're looking to explore new products or brands.
That said, we genuinely appreciate your input and will continue to assess how we can improve our pricing and overall value for members. If you have any other suggestions or concerns, feel free to reach out to our Member Services Team at help@thrivemarket.com. Thank you for choosing Thrive Market!
Not only did Thrive make a mistake in canceling my subscription and then not giving me my refund as they promised, but they also didn't give me my gift for subscribing in the first place. Also, when I went to my phone to check on an order, the app wouldn't connect me to my account. Stay away from this company. I don't care what the quality of their products are, their customer service is HORRIBLE. I belong to three online services to buy my food, Thrive is hands down the worst company to work with. DON'T JOIN.
We’re truly sorry to hear about your experience, and we completely understand your frustration. It's disappointing to hear that we fell short in addressing your membership issue, and we apologize for the time you spent trying to resolve it. We take your feedback seriously and want to make things right. Please reach out to our Member Services team directly at help@thrivemarket.com, and we will be happy to help! Thanks for giving us a try!
Overview
Thrive Market has a rating of 2.7 stars from 2,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention membership fee, credit card and free trial. Thrive Market ranks 2nd among Meal Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with Thrive Market didn’t meet your expectations. We aim to provide top-quality products at competitive prices. We appreciate your perspective and would love to learn more about how we can improve. If there’s anything specific you feel could make your experience better, please don’t hesitate to reach out to us directly at help@thrivemarket.com. Thank you for giving us a try!