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Thrive Market Reviews Summary
Thrive Market has a rating of 3 stars from 2,150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 3rd among Meal Delivery sites.
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So many organic, non-GMO and specialty diet choices but at a fraction of other grocery store prices. Rewards for shopping and trying new products. My new favorite store!
Thanks for offering products that are better for me and at a great price. I just renewed my membership and the products look great!
We're so glad to have you as a member, happy shopping!
I love being able to easily shop gluten free category and get things for very often for cheaper than anywhere else. I am however often disappointed when certain items are out of stock and also the variety of items even offered. Today for a small example, I really wanted to get some black licorice but its not offered gluten free - only the fruity licorice is gluten free.
I'm hoping you'll be able to offer more variety at some point. Thank you!
Thanks so much for your feedback! Our team is working to get our inventory levels back up to pre-Covid levels, our team would be happy to hear any product suggestions you have to add to our catalog.
Great first experience, easy to navigate, very user friendly. Using it primarily for Keto products. Lots of selections. Can't wait to get my first order!
So glad to hear about your first experience with us, enjoy your order!
This is my "go to" for so many items. Love the ease of ordering online and receiving my box so quickly and well packed. I have referred so many of my friends and relatives. Thank you Thrive!
Amazing! Thanks for being a member, Jane!
Today June 28,2020 I became a member of the Thrive Market and unfortunately, all the things I needed to buy were out stock. Not happy about it.
I would not recommend Thrive Market.
We're so sorry to hear this, our team is working hard to increase our inventory levels and most items should be back in stock within 1-2 weeks. Thanks for your feedback!
They have quality packaging and they always seem to have what I need. They're organic chicken breast is amazing tasting!
We're thrilled to hear this, thanks for sharing!
I like to order about once per month. I mostly get essential pantry items. The prices are good, as is the quality. It's an easy way to learn about food things I haven't eaten. Chat support is great too!
Thanks for being a member, happy shopping!
This is the first order I have placed with Thrive. They have a vast selection to choose from and good pricing. I also like the price point for free shipping.
Enjoy your order, thanks for sharing!
This site is difficult to work with and takes it takes a long time to locate what you are looking for in regard to product. I did not want to look through everything to find the products I was looking for. I spent over an hour trying to find some things. When I found one product I had to buy 3 or 6 so I could place an order when I just wanted to try one. Also I thought I only had to have an order for $41 for free shipping. Then it turned out to be over $53. It turned out to be very confusing, I can only hope I get my free gift as it was never mentioned on the final order. I have a membership; but will be rethinking this in the future. Mkg 6/28/20
We apologize for any confusion Mary! Shipping will always be free on orders over $49. You can use our search bar if you are looking for any specific items. During summer months, heat-sensitive items like chocolate do have to ship with a cold pack to avoid damage. Brands introduce minimum order requirements in order to sponsor the cold packs. Hope this helps, feel free to reach out to our Member Services team for more info!
This is only my second order with Thrive, however I love that I can find hard to locate GF items. (But don't expect to find everything.
My one major issue is with their website's algorithm. I am highly allergic to nuts, which I put in my preferences, yet their recommended items keep suggesting 2 nut items for me. I have notified their customer service unit, who has argued that this is not their doing. I have notified them again. Also, each time you search for an item you need to put in the information again (ie. No nuts), which should be automatic if you requested any limitations in your preferences.
My advice, is know before you shop, or you'll spend a lot of time modifying the searches and reading the labels.
We're so sorry to hear about this experience, Shawn! To search for only products without nuts, you can try using our "Nut Free" filter! You can combine this with any other filters you're interested in, and use the in-value search bar to search within the filter, without having to reset your preferences each time, hope this helps!
I love going to one spot to order gluten free plant based foods. Thrive has the best pastas and sauces.
We're so glad we're able to help simplify your shopping, thanks for being a member!
I love thrive! Great products at good prices and their customer service is truly amazing. Their products are delicious and help with staying consistent with paleo or any other lifestyle choice.
Awesome, so happy we've been able to help with your shopping!
Thrive has several organic options and for certain items, including, in particular, supplements, thrive's pricing is significantly lower than my local grocer's pricing. Shipments are prompt and everything is always packed well.
We're thrilled to hear this, thanks for your review!
I've been continually impressed with the product availability and pricing at Thrive. I initially tried their free trial membership and was impressed enough to keep it, and I've kept my membership now for about 5 years. The pricing is very competitive and I do end up saving money on my grocery bill with them. I've also had very good experiences on the few occasions when I've contacted them. In each instance their representative was friendly and helpful.
We're so happy to have you as a member, Jason, thanks for sharing!
Thrive has great products that are organic and nongmo at reasonable prices. I love how i can also shop for what i need and it mails to my door. Its fantastic!
Awesome, Michelle! Thanks for being a member!
I love that I can find delicious healthy foods, snacks and other non food items and its delivered to my door. I spend WAY less on those items. I do wish however that refill sizes were available on items such as liquid hand soap to have less waste. Thanks
We're so glad you're enjoying shopping with us! Thanks for your feedback, we are always working on ways we can further promote sustanability!
I always find the products I need at Thrive- they provide the specialty items without my having to travel from store to store. Everything is right at my fingertips and they have lower prices than what I have found in my local whole foods store. I receive my package in one week, which I consider fast! I am completely satisfied with Thrive Market!
Thanks so much for taking the time to share your experience, Brenda, we're so happy to have you as a member!
It was very easy to use this website for shopping. Lots of products to choose from and great prices. Delivered right to your front door. Perfect way to shop.
We're so glad you think so, Frances, thanks for the review!
I have enjoying high quality products, ease of ordering, speed of delivery and impressive packing for 5 years.
The last 3 orders, (I order approx. Once a month), the packing has been inadequate and sloppy.
Hard objects crushed soft objects. Sometimes there were leaking soups. A lot less wrapping and cushioning was being used. I reported the 1st time I received damaged items and was issued a reimbursement coupon. The next two times I received damaged packages I didn't bother notifying Thrive. They have gone from amazing packing to messy, thoughtless packing.
Michael B.
Thanks for your feedback, Michael! We're so sorry to hear about this experience and can assure you our Member Services team would be happy to help make this right.
From the business
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So glad to hear it, thanks for the review!