Over a year later just noticed a $59.95 charge on my credit, they saved the card number and charged it despite of my account cancellation from a year ago! The business is so shady I ended up not using their service, cancelling the order AND the account. So if you do not OPT OUT specifically you will be charged continuously for the $59.95
I have been purchasing products from Thrive Market for a few months now. I have had no problems at all and love the products. The customer service as well has been top notch. My products come in a very timely manner packed in a very sturdy box. I intend to continue doing business them.
I shop with Thrive often. I love the Thrive brand products and buy them whenever I can. The prices on the name brands are less expensive than at a store. I enjoy the variety of products offered and have never had a problem with anything. Having food allergies Thrive Market is essential for me to get what I need at a good price.
It's wonderful to hear you have been enjoying all of our Thrive Market brand products and have been able to save on some of your favorites as well!
I love the whole groceries to your door thing. And the fact that it's more affordable than most healthy grocery places. Unfortunately I never got to try out the service but will make sure to come back to this site if I ever need anything like this. I love what this brand stands for.
We'd love to have you!
I was looking for Oats that were organic and gluten free and I came across this website, I decided to check it out and I am surprised, I have the store receipt right here and the things I was able to compare are really cheaper, This is amazing, so exciting. I looked for organic vegan products and I was able to find so many of the items I usually purchase. I wish they had fresh produce but I guess that is too much to ask, this will be my first time trying and if everything works as expected, this will be a very good investment. I'll keep you posted.
Hi Cristina! With thousands of vegan options to choose from, we are confident that you'll always be able to find new things to try! We look forward to hearing how your first ordering experience goes.
I have had nothing but positive experiences with Thrive since the beginning of my membership. I have used many of their products and fallen especially in love with their kalamata olives, olive oil, and mushroom sauce. Like many grocery sites during COVID19, they have struggled to keep their stock consistent, but they can't always do so. I have found their customer service responsive and willing to please. Dr. Bronner's peppermint soap is my go-to for cleaning in my house and, so far, Thrive has it at the best price. Definitely worth the membership.
Jennifer - thank you! We appreciate you taking the time to call out some of your favorite products and mentioning that they are our own brand! Also, you've got that right! Our Member Services team is a group of passionate, member-focused individuals who are absolutely responsive and willing to please.
They promise a free membership and then inundate you with so many emails you miss the renewal one- and they have no conscience about taking your money when clearly you spent less on the products than the membership. Terrible way to buy a gift for someone, terrible customer service when you explain your predicament, robotic responses from staff, and no recourse. Awful people who know they are ripping you off and shave no conscience. I would rather eat gluten! Take your money and run, because that is what they are going to do!
Thrive Market has been a pleasure to do business with! The orders are easy to place, arrive quickly and are packed in recyclable materials. Any questions I have had were quickly answered. I look forward to being a customer for years to come. Thank you, Thrive!
We're so glad to hear this, Catherine, thanks for being a member!
I would like to know how to return items that were not requested.In general, I like the service and prices. I was sent graham crackers that were not organic but gluten free. They did not agree with my stomach. Lately the orders are slower due to the recent virus and people ordering online, which is understandable. I look forward to the quicker service that was at the beginning. Also would like more organic items.
Thanks for your review! We're glad to say that our fulfillment time is back to normal now with no delay, you can always reach out to our Member Services team for help with your order.
Thrive Market has been a great way for me to find Whole 30 compliant foods without any effort. It also provides unique options as well as great prices. I know I am getting a good product every time I order from Thrive Market.
We're happy you've been able to find products to meet your Whole 30 needs!
This site has been amazing! I am able to find products that meet my requirements. The site allows you to create a filter specific to your dietary needs. I am a health coach and have been referring this site to my clients as finding some of the really healthy and organic foods is difficult. With Thrive Market, there really is no excuse to eating better.
We're so glad you've enjoyed everything! Keep on Thriving!
I always have great products with excellent service--fast service--delivered right to my door. Some of the products I can get locally, however, the price at Thrive is better. Thrive also has products that I can't find at my local grocery store. Thanks again for being there.
Thank you for Thriving with us!
I have been ordering for almost 4 years. I have experienced little if any problems. The one time I contacted customer service I was treated professionally and kindly. I keep finding more and more products that are available at their store. Thank you!
Thank you for Thriving with us for so long!
Thrive is a great store particularly if you are trying to eat healthily or have particular dietary restrictions--you get ALL the information you need on what products contain. They have great specials and are starting to resume terrific free gifts that introduce you to new brands. I LOVE thrive!
This company has the best mission! They want to bring healthy, organic, earth conscious products to as many people's homes as possible! You can sort easily by what type of eating you prefer. As someone who's gluten free I appreciate this! I'm also Keto and can search this way. I love knowing that I can get products that I feel good about buying for my family and I at a discounted price!
Glad to hear we've been of help to you and your family! Thanks for your support, Erica!
Thrive has been a very reliable online grocery market for me since I broke my leg two years ago and wanted the good organic products I was used to buying for myself, but couldn't go to the grocery store on my own anymore. Thrive delivers my groceries in expertly packaged boxes, never have had any problems. The packaging is recyclable and I reuse the plastic bags used to package some items. Now I use the market for all my essentials. Very happy customer!
Awesome, Kim! We're so grateful for members like you!
I really enjoy Thrive! The name says it all-the variety of specialty products fulfills my grocery needs. If there is a shipping issue the customer service has always been effective in solving it. I shop almost entirely online and I need a consistent quality place to shop-Thrive is it!
We're so glad to hear this, Cathlynn! Thanks for being a member!
Ok. So I've been seeing a lot of you have had similar problems and have been getting charged a renewal fee for a membership. I had the same problem.
I got the email notifying me at 1am in the morning, which was strange enough.
I emailed the company to request a cancellation on my account. No reply. I went onto their site and a chat bubble came up so I began talking with customer service. They were surprisingly fast with responding and after them trying to persuade me to keep my membership, i finally got them to cancel it.
Try doing the online chat. I've heard calling them is a pain in the butt.
Hi Lilah—apologies if that came as a surprise. We try to be as transparent as possible about our membership fee, which allows us to offer products at everyday low prices. We also send an email 5 days prior to the membership charge. You can get more details at http :// thrv. Me/V85236—give us a call at 866-419-2174 or chat with us on our site, if you have any questions! We'd love to have you back on board.
We have been members of Thrive for two years and couldn't be more pleased with their offerings and their responsive customer service. It's a delight dealing with them. The website is very informative and user friendly. We highly recommend them. Oh yes, and they always place liquid items in zip lock bags to protect the dry goods in transport and the shipping is speedy!
Thanks for taking the time to share your review, we're so grateful for members like you!
I started using Thrive Market right when the pandemic started, and I have to say, that, although it took longer than usual to receive my order, their team was there for me all the way. Answering my questions and giving me useful information, and they did all that with grace, poise and genuine service actions. When I received my order, yay!, I have to say, I can't be happier with the products, everything is so good and such a great quality! I love Thrive Market and as it may sound cliché, but my only regret is not shopping with them earlier. I recommend it 400%
Thank you for your review. We're so glad you enjoyed everything and we're happy you're Thriving with us now!
Overview
Thrive Market has a rating of 3 stars from 2,099 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thrive Market most frequently mention customer service, grocery store and great products. Thrive Market ranks 2nd among Meal Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out, and we're sorry that this caught you by surprise. It sounds like you were enrolled in our free 30-day trial membership that began when you placed your order. We do our best to communicate how the trial membership works on our website, at checkout for your first order, and in an email reminder 5 days before the charge is processed. At the end of the 30-day period, we charge the $59.95 annual membership fee, and we guarantee that you’ll make it back in savings over the year. If you don’t, we give you the difference in Thrive Cash when you renew. As we are a membership model we do require a card to be on file, however, once an account is canceled a member is able to remove it. Again, we’re sorry your experience wasn’t better—please contact our Member Services team at help@thrivemarket.com if you have any additional questions or issues and we’ll be happy to resolve them.