I was a little surprised reading the reviews for this company. I do agree their prices are kind of ridiculous but I have never had an issue with the quality of the clothing or the customer service. I have bought quite a lot from Torrid and will continue to do so because, for me, everything has always fit perfectly, is great quality, and makes me feel confident. I will say though, they used to have a lot of different styles and now when I am scrolling through their new stuff I feel like I am looking at the same things over and over. Kinda boring. It is a good place to get basics, but basics shouldn't cost that much.

I ordered a Christmas shirt and sweater on November 27th and my order didn't get to me till December 27th. It took a month to get to me a few states away. I ordered something from the U. K. that got to me faster. I asked for a refund because not only was it late but I no longer could wear what I bought for Christmas. They emailed me saying there was basically nothing they could do. Once I finally had the package in my hand I was getting ready to return it when I found out that not only do I have to pay for shipping for something I can't wear, but my refund would have been nonexistent (because of the return shipping price). My first and last time shopping on their site. If you are interested in their clothing just go check out the app poshmark. People sell their stuff for cheaper and will get to you in a much more timely manner.

I used to love doing business with Torrid. They have recently changed some items with website credit card billing and everything has gone to pot. My orders will get randomly cancelled with no notice to me. Customer service is rude and tries to blame problems on the customer. I used to have a smooth and good and simple online experience shopping with Torrid as a VIP. Now their shipping takes forever, and they have screwed up their online shopping to the point where, after spending many dollars with them, I no longer evemn want to do business with them.

I placed an order and waited 4 weeks. And nothing
I contacted there customer service and no one would help me. I spoke with Sarah ( who said she was a supervisor) and she did nothing for me.
Was insisting that I just take the refund and reorder the things again… she refused to contact the shipper or even replace the items.
She was ignorant and condescending.
Worst service.
I asked for her manger and that person never called me back.
They have officially lost a customer …

I tried 3 times today. Spent my 30 min lunch on hold, my 15 minute break on hold and never got through. After work spent 50 mins on hold and gave up. That music is depressing and the same music hospitals play while your on hold to make a scan app. I'm DONE.

Not only did they overcharge me by not giving me the discount they said they were giving me, the website refuses to recognize my password and when you click forgot password to get them to email you a link the email never comes. I search every folder. Nothing. They make you jump through hoops to pay the card. Its just clown shoes all around. Plus most of their clothes are ugly and poorly designed so who needs the headache.

I have tried over and over to give them a try. I'm now at 3 weeks out for my online order. You can't get in the store what they have online so you are forced to order online. Unfortunately they items you order are out of season by the time you get them if you ever get them! You complain and you get a response sent to everyone. You call and can never get thru! Crooks are what they are-holding my $$$$$ hostage

I purchased jeans from the torrid website. Some of the jeans do not fit me. When I purchased the jeans they where on clearance but it did not say final sale. I'm just finding out that anything on clearance at torrid is not returnable. So now Im stuck with 2 pairs of jeans that do not fit me.

I called customer service and they did not help me with my issue at all. I'm a constant shopper at torrid. I have spent so much at there stores and they said I didn't spend enough to receive torrid haute cash. Any one who shops there knows that any time you make a purchase at torrid you are spending at least 80 bucks every time. And that's being cheap. I am so disappointed in their lack of integrity and they lied straight to my face, I have my receipts. I am shocked at the lack of intellect on their ends and their incapability to help me with my query. Wasted close to an hr on the phone and got no help.

I ordered items from Torrid 5 months ago and to this date they have still never arrived. I called Torrid 12 times to try and cancel the order and they assured me they had cancelled it and would issue a refund. 2 months later and I am still waiting for it. When I called this evening i was informed that I owed torrid money?!? Even though they had debited my account (and I have the bank statements to prove this) and the goods did not arrive. I will never ever ever order any items from this company! They are the absolute worst.

Ordered a dress a month ago and when it arrived it was the wrong type, color and size. I called customer service and the lady I spoke to was really nice and said she would resubmit my order. I waited another 2 weeks and when I got my package this time it was the right dress but 3 sizes too big. I called customer service once more and this time the lady told me tough luck since the dress was now no longer in stock. I asked for a refund and told her I would send the packages back but the call dropped or she hung up on me. That's when I decided to give up.

I place an order for pick up in store on July 24 and it's August 22 now and my order is still processing wth. They already took my money. When my order comes, if I don't like it, I'm going to return it and get my money back.

While I like most of the clothes at Torrid, the prices are outrageous. I get that it is a specialty store but that is no reason for the jeans to cost $70! I tried to order some clothes from there during a sale but it changed the price so dramatically that I decided against. They should make the clothes more affordable for the overweight women who are on a budget... or do a poor girl day where everything is on extreme sale. I can't shop there with prices as they are.

First time shopping there, in-store, I was pretty excited. I was in a hurry so I only got a couple things. One very thin, basic t-shirt, and another very thin, basic sleep short. I mean, extremely basic... and so thin they're see-through. I didn't check the tags, as it was my last stop in my mall trip and my sister had a date she needed to get to, so when I was rung up my jaw dropped. I mean, these clothes look like they won't survive 3 rounds in the washer. But I have horrible social anxiety so couldn't find the nerve to speak up and cancel my transaction. I had already had a reader decline my card earlier and didn't want to cause another scene. Guess I'll just stick to online shopping, definitely won't be shopping there again.

I ordered a pair of leather leggings they cancelled my order because they didn't have my size so they said it will take 7 days to get my money seven days came no money and the lady told me take it up with my bank first of all y'all took my money not the bank Fraud

I've spent alot of money this past year at torrid. Almost everything I bought is falling apart. You pay 30 to 40 bucks for a shirt and after 1 wash its faded and has strings coming out all over. I feel robbed to be honest. And I wouldn't even have left this review but they gave me a birthday reward and a bra reward and they cancelled my order and they do not answer emails in a timely manner. When they did finally email me it did not even make sense, they didnt answer my questions or say what happened at all. I bought a pair of black Jean's that came with that funky smell from the dye. I've only ever smelled that on cheap clothes but they charged me 60$ for them. Lol. I just cant believe they out here robbing big girls like this. Because they got cute clothes, big deal. Walmart has way better quality then torrid.

Ok, let me first say, Im the biggest Negative Nancy on the planet. You can check my Yelp page, and all of my Amazon and Ebay reviews. Im rarely happy with anything. But I do like Torrid. Yeah, they put way too may sculls on their clothes. But Iv personally never had a problem with returns. Store back to store, or online back to store. It gets such high marks cus they have such fashionable jeans that have TALL length. Im a tall AND big girl. Its nearly impossible to get a pair of pants with a decent inseam. Also big points go to them, because anytime I bring my skinny friends or family shopping with me to Torrid, they end up buying more stuff than me. Not even sure how thats possible. Is it my favorite Big Girl retailer? No. But I have no beef with them. And trust me, thats saying something.

Wish I could give them a 0 stars review.

Ordered a wedding dress through ther website only to receive a cancelation email the next day.

No big deal, or so I thought. I went ahead and bought another dress, expecting to see a refund to my account within 48 hours. It's been almost a month, dozens of messages and everything I seem to get back to square one, with customer service representatives telling me what I already know: my order was canceled! Great, I get that, now where's my money?

Torrid, you've lost a loyal customer over this lack of accountability.