Torrid

I placed an order on July 24th for a pair of shoes. I received notification on the morning of July 25th that my order has been canceled. No explanation as to why, only the number to reach their customer service office. After reaching out to them, I was notified that my order was canceled because they no longer have it in my size. I decided to place a second order the very same day for the same shoes but of course in a different size along with a bathing suit. 2 DAYS later I received another email stating that my order had yet again been canceled. Discovering that I had to go through the whole Ring around the Rosie again to figure out why my order was canceled and when I was going to get my money back, I called customer service. This time I asked him how often the items and they're availability on their website are updated. She assured me that it was updated every 24 hours. When I explained to her my situation and that it had been 48 hours since I'd placed the order, her whole tone changed. How could the items and their availability be updated every 24 hours but it took you all 48 hours to let me know that my products were no longer available? What makes matters worse, is that I had paid for overnight shipping so the shipping date that was given to me as far as when to expect my items to be received, was today July 27th. I think it's safe to say I will not be receiving my items. I then asked her when I was going to expect a refund, or for those charges to be taken off of my account. She assured me that those were only pending charges and that the charges are not finalized until the orders have been shipped. With that being said the pending charges, I have been told, should drop off within 2 to 3 days. By this time after reading other reviews from other customers with the same or similar issues, I probably shouldn't expect to see my money back on there until Christmas right? LOL. This was my FIRST and LAST shopping experience with the infamous Torrid...

About a week ago I placed an order for 2 items during the buy one, get one 75% off. A few days later I got an email saying one of the items were no longer in stock so that item was canceled. I called them right after reading the email, and ended up buying a different item with the 75% off. Two days after that I received another email now saying that that item was canceled due to it being out of stock.

Now I wasn't upset the first time, things happen and the lady I spoke to was very nice... But two times... Seriously? When I called back the second time I wasn't a happy camper. I was told the same thing the like the first time, but this time I didn't want anything else except for the 75% to be honored when the shoes came back into stock. The guy was nice, but I didn't feel like he could give me that 100% guarante. I mean how many times is someone told one thing, and then something else when they go back to do/order something. So I asked to speak to a supervisor, because I wanted to make sure that I will still get that 75%. Here is where it got good.

I waited on the phone for not 1 hour. Nono... Not 2 hours. No that's to easy... I waited for 2 and 1/2 hours. Listen I am determined sometimes, and this was one of those times. It felt like a game to me, so I made it one. I posted on my fb about my little game. People enjoyed it, my neck however was hating me by the 2 hour make. Finally I get a supervisor, he put a note on my original order, told me when I order the item to call them and ask for him. He also gave me a gift card for my troubles. I didn't tell him that I made it into a game.

Moral of the story... I guess is when you order via torrid online. Be aware that you might not get it, and that being persistent pays off in the end.

I've been shopping at Torrid for about four years online. I love their clothes and was a big fan until recently. This was the first time I needed to return something but Torrid makes it impossible to return anything. Unlike other stores who provide the return label on their site, Torrid will give you the runaround and will blame USPS saying it's their responsibility to send the customer a return label after the return starts. Why? What store relies on the postal service to send their customers labels? They also give you some BS excuse about their supervisor having to sign off on all returns. I waited nearly TWO months for a slip. I emailed numerous times and called and still nothing. I could not get to the store, which is all the way across town nor should I have to. If I wanted to go to the store I wouldn't be shopping online! I cannot believe an online store makes it so hard for people to return but then again, they do this on purpose. They don't want you to be able to make a return or get your money back so they actually are stealing from customers.

I don't care how nice your clothes are. If your customer service STINKS and you purposely make it hard for customers to return things so you can dissuade them not to, that is inexcusable. Just because of their return policy, I am not sure if I will continue shopping there. How can customers shop at a place where they don't trust that they will get their money back if they have to return something?

This isn't the 80s anymore and big women have tons of options when it comes to purchasing clothes now so no one has to put up with Torrid's games. Every other store I've ever shopped from offers the return label ON THE SITE as well as they will email it to you. Torrid is the only one who doesn't do this.

If a store cannot afford to honor returns then they don't need to be in business. It only takes ONE thing, one thing to lose a loyal customer. No matter how much I've enjoyed their clothes, this one situation will be the only thing I associate with them now. And instead of encouraging people to shop here as I have for years, I'll be sure to warn them about this return policy. This needs to be changed IMMEDIATELY. Shame on you, Torrid. So much for being a valued customer. Now I'm stuck with a blouse I can't do anything with except throw away.

Ordered swim suit. Sent wrong item. Tried 2 more times both orders cancelled without being told!