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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Great experience with seller. Received my product in exact condition as stated. Looks great. Packaging was very secure and the best I've seen! Even received a handwritten Thank You! I definitely liked that extra touch.
Date of experience: November 20, 2021
Two of my transactions were great, but...
One item was listed as "new with tags," but there is a large hole in a sleeve. I didn't notice it until I put it on after the four-day return period. The seller does not know how to issue me a refund. Tradesy says I missed the window to return the item.
Another item is lost in the mail.
I'm out almost $70. If I could afford to lose that money, I would be buying NEW clothes.
You receive more consumer protection through eBay. I'll never buy anything from Tradesy again.
Date of experience: October 22, 2016
My very first ever order were D&G light blue Croc pumps ordered and paid for, never received. I did however receive an apology from, Tradesy that the inventory was misinterpreted and the shoes no longer available. There has been a refund to my credit card. I thank them for the prompt credit. That being said, I'd better quit while I'm ahead.
Date of experience: April 19, 2017
The bag outside is in fair condition. However, inside was full of some kind of mess like sawdust. It took a while to clean it out and even now it still is shedding this dusty film. I won't purchase again.
Date of experience: February 8, 2022
The purse has a broken zipper and some white residue in the bag that was never disclosed and when I tried to return it they send it right back to me to not order from this company try one of the other several I've used others in that great experience these guys are crooks
Tip for consumers:
Beware the items are shipped from the seller therefore it’s your word against theirs on the condition of the item. I have purchased used designer wear elsewhere and never come across this. I am out near $500 for a broken purse. It’s criminal what Tradesy is doing
Products used:
Chloe mini purse
Date of experience: May 23, 2021
Hi Lisa,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
We wanted to take this opportunity to apologize for the confusion regarding our return policy, as well as the trouble with your recent order! To further clarify, we do allow our buyers to request a return for any reason (including misrepresentation claims) within 4-days of delivery.
While we normally issue refunds in Tradesy site credit for fit/style issues, do know that if you feel that your order was misrepresented, our team will investigate further. I am happy to see you are currently working with our Authenticity/Returns team to resolve this issue.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I will never use it again because getting paid is also an ordeal. It takes a very long time, and they charge you additional fees upon payout. That is on top of their commission fee. No other platform does that. The seller has to rush out and pay on top of the sell to ship the item and then the buyer gets to hold on to your item and money for over a week. My item was confirmed delivered by UPS on 3/21 and still haven't received my payout. I'll stick to Mercari and Poshmark you get your money within a few days of delivery with NO cash out fee.
Tip for consumers:
Just be aware how long your money will be tied up when selling on here and the fees are way over what the other sites charge and also be aware that they also take a fee out of your money for the payout.
Products used:
I've only been a seller not buyer.
Date of experience: March 27, 2022
Hi Amy,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about the trouble regarding our commission rate! We will be sure to share your feedback with our Product Team in hopes that they will revisit the sellers' commission structure.
We had been receiving some insightful feedback about our payout timeframe this year, which is why I am happy to inform you we've actually changed our fund's release timeframe this past Spring from 21 days to 7 days! Per our new payout policy, you will be able to withdraw funds at midnight on the 7th day from delivery as long as the buyer hasn't requested a return. We know this was a longstanding issue for our sellers and we had to change. That being said, we are still constantly looking for ways to improve our user experience, I will be sure to notate your feedback for our Product Team to review.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
They had a wide selection of this purse. I went with the more expensive purchase because it said there were no signs of wear. The clasp had damage, the inside is a little dirty and has an order like from smoke. Also, the leather tassel has what looks like water damage. I'm keeping the bag but wish I would have gotten what I paid for.
Date of experience: September 3, 2021
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry the item you ordered had more wear than was listed! We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
In the future, If you require any assistance with requesting a return please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We are so sorry you had this experience if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Over a month to have your money transferred to your bank or paypal in the top of that, they charge a wiping fee of 2.9% for those very slow transactions, who knows why? They may be gaining interest on that money on their bank account.
As you can see on the sample picture, they took over $140 and also the money was available to me over 30 days after delivered.
I can't wait to see they ended on a big demand
Date of experience: October 5, 2019
Please be careful selling on here. I sold a brand new Gucci belt with receipt on here over a month ago. My funds were being held for 21 days which I had no problem waiting when it was finally released I transferred it to my bank account. Which said it would take 7 business days to be released and should be released on or before Aug. 19. Its Aug 21st and I still have yet to receive my money
Date of experience: August 21, 2019
Condition is even more well cared for then I had prepared myself for, purchasing second hand you never know & sometimes can't truly tell to be exact by photos alone. Though this purchase will be one of my most cherished. With much gratitude,
-Angela
Still my most trusted second had online retailer. A 5year+ customer
I owe many designer handbags, but this is would make to be my first Chloe
Date of experience: May 3, 2021
I purchased an expensive designer wallet over $300 and had no idea it was being shipped internationally. Also was worried that your site does not guarantee anything international. It should be more clear about where items are coming from especially if it changes the return options.
Date of experience: November 23, 2021
I bought a purse on here and then got an email saying sorry it was already sold. Turns out the owner Cynthia Tran ( don't do business with her unless you want to get screwed) cancelled my order to give to another customer. This is not a legit business.
Date of experience: August 3, 2017
Navigating the site and checking out are both quite easy using text to speech. Only a few buttons didn't have readable labels. It would be great if the site could encourage sellers to be more descriptive of the item for those who do not see pictures well, including making sure they list measurements and don't just show them.
Date of experience: January 22, 2022
My scarf was never delivered, it's been 6 weeks, I've contacted them and they never get back or reimbursed me. This company should be shut down!
Very disappointment! Don't know how they are still open.
Tip for consumers:
BEWARE
Date of experience: January 6, 2017
Quick, easy, arrived as expected. Looks great! Appreciated that delivery person required signature because I don't recall asking for it and I was worried the package might arrive and get stolen off my porch
Date of experience: September 20, 2022
Easy to contact seller. Great having them rated so clients feel secure about ordering. Return policy is great too. The bag was in fantastic shape. Speedy delivery. Quick response when I had a question.
I've purchased before and have been happy
Date of experience: December 11, 2021
Sunglasses were gorgeous. My teen likes nice glasses but loses them. Instead of it being a huge problem, it's a mere annoyance when she looses a resale pair. It also makes sense with environmental issues in mind. Why buy new when there's already so many things made?
The sellers are excellent. No cheaters so far. Fast delivery. Great selection of sunglasses.
I like sunglasses and wear them all the time. I’m teaching my daughter to take care of her eyes. We live in high elevation with serious UV.
Date of experience: September 25, 2021
Everything is easy and clear, really love this site as they have amazing name brand items. Would give 5 stars however the fact that you only get store credit if you need to return something sucks. Makes me think twice about spending $400 on a jacket that might not fit and then I'm screwed.
Date of experience: April 6, 2017
By now I've bought three high end handbags from Tradesy and each bag was perfectly described and there were no "surprises" when I received them. They handle everything seamlessly. You can absolutely trust the sellers' descriptions and receiving your item in a timely and professional manner.
I have now had three great experiences. They have a wonderful selection.
They were exactly what I was looking for.
Date of experience: December 16, 2021
It's not a good sign that you cannot even view items for sale without a constant pop-up box wanting your email address and it won't stop until you turn off block all cookies. None of the other sites I shop at do this, so red flag number one.
Date of experience: March 31, 2018
This is the only consignment-type site with a killer platform. It is so simple to navigate and apply lots of filters. I always end up with something beautiful that was honestly and well presented with pictures, details. The Sellers are nice and they answer your questions (from their Closets) readily. There is a flexible, congenial, fun community feeling. The clothes are first rate. You can get couture for pennies on the dollar. Free People tunics for $30 - $70. Almost any price range. Incredible selection. Seamless ordering process, a few clicks is all it takes. I am hooked for life! You have to try Tradesy.com!
Date of experience: May 11, 2017
Love the ease of shopping on line with Tradesy and so much to choose from! I was a little nervous buying my LV second hand but now, I would totally recommend it if you want great, verified products and awesome customer service!
Great prices!
Date of experience: February 7, 2022
My experience was amazing... product delivers same day and recover in 2 days. Purchase was as described. Price reasonable... could not ask for more... Tradesy you nailed it 100% satisfied I just done understand negative reviews
Date of experience: May 22, 2018
I actually have purchased several designer previously loved pieces from tradesy this year alone. There is a provision (Affirm) that allows me to pay in monthly installments. Im taking advantage of it for at least one of those purchases. Love tradesy.
Date of experience: June 3, 2018
I purchased a pair of never worn Gucci loafers. They are absolutely stunning. They were wrapped beautifully and came so fast. My first purchase with Tradesy was great. Look forward to purchasing again
I saved money
I have been wanting these Gucci loafers and they were sold out everywhere in my size. Tradesy had my size
Date of experience: October 8, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.