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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I was looking for extremely rare shoes. After trying to order them from Poshmark twice with no success, this seller was straightforward, quick, and professional. Superior product in new condition, as well.
Seller responded promptly and professionally.
Because other outlets were not successful
They align with my style
Date of experience: January 3, 2022
Seller was quick to respond when I needed guidance about sizing. She provided helpful information and then shipped it the next day! With a beautiful note too. Shipped fast. Dress was in like new condition. Really lovely experience
Date of experience: October 10, 2021
Amazing can't wait for my purchase to come! Have read good reviews about TRADESY!
First time shopping and buying. Fast shipping. Item is beautiful and just as described and pictured! Thank you! Highly recommend
Read good reviews about it being trustworthy. Also the trust policy makes it less stressful when shopping knowing that there is an authenticity guarantee.
Date of experience: January 9, 2022
Shoes just as pictured and described, beautiful royal blue.
But Tradesy is not easier after they added a sister company - I don't want to create another account it would be ok if you could shop from and pay from Tradesy
Date of experience: September 13, 2022
It was easy to find what I wanted. My booties arrived quickly and in perfect condition. The fit is true to size and they are as pictured. I absolutely love them. I've had a great experience with this seller.
They had the exact booties I wanted and in my size.
I was looking for some red snakeskin booties and came across the All saints and fell in love with them.
Date of experience: February 15, 2022
Only received 1/2 of my order. Contacted the seller who let me know she shipped but nothing was updated nor did I receive the package. I emailed Tradesy 3 times and waiting 48 hours (they say someone will contact you within 24) each time and STILL have not heard back. Starting to wonder if I will ever get my money back. Will not be buying on their site again.
Date of experience: August 17, 2017
Saved hella money other sites don't deserve this type of attention. Didn't even know this site was a thing now I saved 70 it was on sale for no reason and then they just took off 20 still not sure why but thank god my bank account was already pretty light but now there's still gonna be something left
Date of experience: December 13, 2017
Looks like the seller bought a "Burberry" bag with worn corners from Tradesy and was scammed so she turned around, put the item up for sale with the same inaccurate description, and scammed me in order to get her money back. I'm not going to do that to another person, however I am going to warn others to be very careful before spending a lot of money. The pictures posted do not give accurate descriptions. Once delivered you only have 4 days to request a store credit. You cannot even ask for a refund. My advice, If it is available on the designers website you are better off saving your money and buying it from them in order to know what you are getting. Don't waste your money because truth is you just can't trust people and you end up with a fake bag with worn corners like I did.
Date of experience: December 27, 2020
Nice selection and well set up website. Very quick to handle any glitches like my thinking the dress went to the wrong person…. They immediately began helping … and then I realized Fed Ex had put it at our back door!
Liked the dress!
Date of experience: March 5, 2022
Just wanted to inform everyone that Priority's 2-3 shipping only costs 5.95 if you print it via paypal. Unfortunately Tradesy likes to take advantage of both sellers and buyers by overcharging on shipping to benefit themselves. Shipping used to be $8.50, but according to them USPS has recently increased their shipping rates. Yes, that is true but Priority flat rate is only $5.95. Now Tradesy wants to scam more customers by increasing it to $10.50. Yes, that's right, $10.50 for a prepaid shipping label. Keep in mind that they don't provide shipping supplies for the $10.50.
Another thing I would like to point out is even though buyers only have 4 days to request for a return, that's completely false. After a week or two weeks, tradesy allows buyers to return and they'll take back your earnings. Avoid at all costs.
Date of experience: April 21, 2017
My item was stuffed in a padded FedEx envelope. No box, no additional padding, nothing. This is a $700+ handbag--why not treat it with more care?! Somehow by the grace of God, it didn't arrive ripped apart and dented.
I wanted it?
Date of experience: January 31, 2022
If you happen upon Tradesy keep it moving. The return policy is offensive at best and at worst shady as this site literally holds the purchasers money hostage with terms such as "site credit" which loosely translated means you won't get your money back even if you return the item. Instead, you must purchase something else from this awful knock off retailer who knows nothing of customer service. Do your homework and check the reviews. They all say the same--run do not walk away from this site. They should be reported to the better business bureau!
To update my experience with Tradesy, after a little back and forth I was told that as a one time courtesy, Tradesy will refund my money. They did. However, because it is not a simple return/refund policy, I still recommend that buyers beware.
Date of experience: February 15, 2016
Beautiful gently used high quality jeans. Just what I was looking for. Exactly As described. Fit perfectly. Arrived promptly. Thank you!
(Smashed and torn too small usps packaging envelope. Packaging was disappointing.)
Date of experience: July 3, 2021
The boots were described as brand new but came ripped inside. For $ 2620! $820 above retail! You would of expected perfect quality, especially if advertised as brand new! Very disappointed. Was looking forward to wear them and have them in my closet and got damaged goods. Should of been inspected more careful before shipped out.
I just filed a claim. Will see how fast and well Tradesy will handle this issue
Was looking for those boots and they were available in my size on tradesy
Those boots are hard to get. I like Chanel
Date of experience: January 26, 2022
I've had so many issues I'm pulling my closet and transferring to let it go/ posh mark. Not only do they take forever to send out shipping kits, they do not answer emails and phone conversations lead to empty promises. It's the most incompetent and adolescent excuse for a company that j e ever dealt with. Additionally, they line to do whatever they can to avoid giving refunds and payouts, putting all of it on the consumer which is kind of the reason for their cut. So I'm wondering why I bother. It's like buying a house myself and then paying the agent 6%. No thanks.
Date of experience: April 20, 2016
My first purchase was very sketchy! The blouse I ordered didn't match the description at all. It was gross; stained, snagged everywhere, and pilling, even though the seller described it as;
"Like New
This item may have been worn but has no visible signs of wear. ". I immediately sent photos to Tradesy and returned the item the next day. Tradesy expeditiously refunded my purchase no questions asked... the blouse condition spoke for itself. Since then, I've made 11 additional purchases, no complaints all is great on Tradesy... so far. Be smart shoppers and I think we'll be alright! Good luck.
Date of experience: July 25, 2017
Should be able to rate sellers because I'm dealing with someone who is a complete flake and should not be able to sell! She's had my money for these shoes I purchased since three weeks ago and still hasn't shipped them. Keeps making excuses and now says she cannot find the shoes!
I have purchased several items and cannot believe how often sellers inaccurately describe their items. And you only have three days to initiate a return so if you're out of town for even a day or two, let alone a vacation, you are out of luck and stuck with low quality things that haven't been described accurately or just simply don't fit!
Date of experience: March 22, 2016
Tradesy is the best- i have gotten several beautiful suits, shirts and jackets- authentic designer items for way less than retail. The used items are very lightly used- practically new. Great alternative to spending tons of money - but still looking stylish! I love it!
Date of experience: October 1, 2017
Tried Tradesy for less than 3 months, had several rollers but only sold one item! Tradesy charges a lot for nothing, you do all the work, they provide boxes & help with shipping(if you ever sell anything) and take 9%! EBay is so much easier & cheaper, & stuff actually sells, screw Tradesy.
Date of experience: December 16, 2015
Everything went to expectation. The seller was on vacation when I made my purchase, she let me know when it would be sent. She followed through with that. Got a good deal on something I had been looking for. Very pleased first-time Tradesy user.
Date of experience: April 14, 2021
Never ever again. Selling for 4 yrs on Tradesy until they went downhill. Had to beg for my funds after sales. It now takes about 1 month, yes 30 days, to get your money once the product is delivered. Total scam. Went from 9% commission to 20%. The worst part is that if you sell, they will hold your money for longer, much longer than their so called policy says. Someone needs to file a lawsuit.
Date of experience: June 16, 2018
I used to love this site, not they take so much of the profit with their 20% fees and then hold your money for 5-6 weeks! I sold my beautiful wedding dress over a month ago and still don't have my money! I'm very upset, it's like I gave it away for free! :(
Date of experience: July 10, 2018
Their return policy benefits tradesy and the seller is out a shipping insurance and signature fee. I sold Brand new Chanel Sandals $625 at a 10% higher commission than other sites at 20% thinking this company was a cut above the others. So disappointing, Not deserving of sellers product.
Date of experience: June 4, 2020
Was kind of hesitant to use this site but decided to go for it. I purchased a $1,700 Louis V bag. When I finally got the bag (after it had been shipped out from China) it was a different bag with a different time stamp, 2 years older than the one advertised. Seller simply told me that they messed up the orders and sent my bag to someone else. I absolutely do not plan on shopping here again, as the customer service were no help whatsoever. Regretting ever even buying from here.
Date of experience: March 18, 2021
Hi Melinda,
Thank you for providing this feedback!
I apologize that you received the incorrect item from the seller! Upon checking, you actually purchased from one of our partner sellers, Coco Luxury. Our Partner sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Partner Sellers special perks, including shipping from abroad.
That being said, if an item arrives that is different or not accurately represented from the listing you may file a Misrepresentation Claim 4 days from delivery. There you will send the item back to us to ship to the seller and you will receive a refund in full to your payment source!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Sellers of 2 different pairs of heels false advertised as good condition when in fact both were defective & damage - unsafe to wear - garbage that i would not donate much less then try to sell for good money
expeditious
Had great 1st experience buying a MOG dress
Exactly what i was looking for in pictures
Date of experience: July 17, 2021
Date of experience: May 24, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Heidi,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our sellers to have and apologize for any inconvenience this has caused you.
Regarding your Burberry Tote (27889293) order, it sounds like you may have a potential misrepresentation case. I can confirm that we do give our buyers 4-days from the delivery date to request a return for any reason. However, the refund method depends on the reason why you are returning. While our team generally issues refunds in Tradesy site credit for fit/style returns, do know that we offer full refunds in cases where our team agrees that the item is misrepresented.
Last - since we have a zero-tolerance policy when it comes to inauthentic items or replicas, feel free to let us know at any point if you'd like to have your item authenticated. If the item is found to be inauthentic, our team will provide you with a full refund back to the original form of payment.
Again, we cannot apologize enough for the inconvenience here. If at any point you'd like to discuss this further, please feel free to give our team a call at 844-988-7233 anytime Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, you can reach us at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!