Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Their level of care for their customers is amazing. They truly go above and beyond to ensure your experience is excellent. Highly recommend ordering from Tradesy. Whoever does their hiring needs a raise. Blair if there was an option for Michelin star I would give it to you!
Date of experience: May 27, 2019
Tradesy as a website is AMAZING. Very prompt, professional customer service. Always willing to go the extra mile to satisfy their customers. I shop almost everyday. If I could afford it, I would buy everyday! I just got a Louis Vuitton Speedy 30 for only $480! It's beautiful. And a pair of Givenchy Shark Lock boots, I only paid $1200! They retail for $2500! You can't beat that! Almost every seller I've come in contact with seems to have very respectable, and similar values. Of course their are the bad apples. But such is life... Tradesy is awesome! If you can afford the designers and prices. Don't hesitate! You wont regret it!
Date of experience: August 29, 2017
Even though I'm rather new to Tradesy, less than six months, I've been extremely satisfied overall with all of my transactions. Thank you again. I am certainly going to be a repeat customer. Overall a 5-Star rating
Date of experience: November 6, 2017
I really like their policies and how they stand behind them. I recently purchased a purse that was over $1,000. It was not as described. Tradsey immediately refunded my money.It is nice to have a site to purchase designer products at great prices!
Date of experience: October 26, 2017
So once upon a time I really liked this site, had pleasant experiences, but not anymore. The past two times I have ordered an item the sellers have cancelled the very next day. I called customer service and the representative could've cared less. I will not be shopping on the site again. And I agree with one of other reviews that the prices are ridiculously overrated. Most of times they want either more than what it cost new or the same. Come on folks it's second hand products!
Date of experience: May 11, 2016
Overall good experience. I gave 4 stars because there was delay in delivery and no clear communication. I received message that my purchase would be "shipped today", but it took much longer and no updates. Otherwise, things were ok. Product was as advertised.
Date of experience: May 28, 2021
So it seems like Tradesy has a new return policy again, but this time they accept NO RETURNS. As a seller, I think it's unacceptable. Considering the fact that sellers haven't even been notified about the new return policy, I'm not even sure its Legal.
Paying them 23% for what? Nope I'm done. Selling my last pieces and out.
If they change their policy and stop accepting returns for any reason like all other resale websites, maybe I'll rethink it.
But for now, bye-bye.
Won't be surprised to see more sellers to follow.
Date of experience: May 7, 2020
Worse return policy ever. When bride saw dress a week after receiving, the color swatch was not the same as dress I received. Seller misrepresentation. Upon contacting customer service they "checked into it" and said nothing they could do because outside of 4 day window. No response from seller when contacted. I'm stuck with a lovely bridesmaid dress in the wrong color in addition to the correct one I had to purchase because of Tricky Tradesy's lack of concern for their customers. Won't be tricked again and I hope others will be aware of bad business!
Date of experience: March 21, 2019
Tradesy has quite stealthily sought out the demise of sellers who sale mainstream merchandise that caters to the average shopper. A few months ago they raised their commission rates from 8.9% to 14.9%. Yesterday, they sent sellers an email stating that any items sold for $50.00 or less, they will take a flat commission rate of $7.50. I believe this is a way to push out sellers who do not consistently sale high end merchandise.
Tradesy has failed to realize that most of their earnings in totality have come from lower priced items that the real world can afford. More affluent shoppers prefer to purchase new items and enjoying the shopping experience in stores. Although it may not be now, I believe Tradesy is going to regret making this decision.
Date of experience: May 5, 2017
Sellers be aware! They close your account for no reasons! Their emails seem threatening! Poor customer service! Even worse than Ebay. Al least ppl who work for Ebay actually help you. But Tradesy does not! When you try to communicate with them, they just argue with you without providing any actual help! Also they dont have a organized system that handle arguments. They email that they provide is useless and non-responsive. There is no useful information provided through the email.
Date of experience: June 12, 2018
I have made over $150,000 in sales on Tradesy, was considered a pro seller with my own account manager. Then they slowly started making up reasons to force returns on me even if item was not misrepresented. I while ago they mandated inventory increase to avoid an increase in commission. So i went and spent thousands of dollars on new inventory. Meanwhile they come up with this new policy where they basically give themselves the space to force any return for whatever reason on to the seller while giving the buyer store credit and not a full refund as stated in their own policy.
If this isn't false advertisement and manipulation for personal gain, I don't know what is.
I removed all my 1500+ listings and will never ever go back again. Between eBay, Pinterest, instagram, shopify and google, I can sell my own inventory and not have to feel used and abused.
Date of experience: May 9, 2019
Perhaps I get too short fused when sellers take longer than 3-4 days to either respond to a message or not ship w/in 3-5 days. My experience stretched into 8-9 days before being shipped and therefore thought the sale was awash. Finally shipped and arrived. I am trying to remain cordial but sometimes just inexcusable. Beverly
Date of experience: May 12, 2021
The product I purchased exceeded all expectations! I am so happy with my purchase. Can't wait to find more gems on Tradesy. 10/10
The item looks better in person, such great condition. Almost looks brand new
Date of experience: October 18, 2021
Wanted to buy a Michael Kors purse on your site. But after reading the negative reviews, I decided against it. There are more 1 star than all others combined. And I don't like the return policy of site credit only. Refuse to take a chance, not everybody has money to burn.
Date of experience: August 5, 2017
Ordered Monday. Shipped Tuesday. Arrived Thursday. Unless this could be tied in with Amazon Prime, it doesn't get much better than this as the item came from California, so it traveled two thirds of the US.
This is a hard to find item and Tradesy had it.
Date of experience: December 13, 2021
Hmmm... a beautiful well maintained site, informative, innovative, competitive over other sites and l have been selling on three other companies in the past and Tradesy has won me over because of how fast my items in my closet store moves. Tradesy sends texts, have sales, alerts, keeps you updated with emails... I love them
Date of experience: February 16, 2018
I just received an email from Tradesy that my brand new with tags $495 dress (which I sold for $224) is being returned because there is wear and a broken zipper neither of which were the case when I carefully packaged the dress and spent $34 to ship it. I video document my items and packing for exactly this reason yet Tradesy advised that they do not care. I will now be receiving a used and broken (!?) dress back from Tradesy and am also out the shipping and insurance. I have over 100 high fashion items listed and have had 18 perfect sales on Tradesy, but have to say I am considering removing everything and switching to another site that protects sellers. Im really quite upset that Tradesy allows such fraud.
Date of experience: June 5, 2018
First time using your service- great website, easy to use, excited about some new shoes! Thank you! Sadly, they are way too small, so I'm hoping to be able to return them, but the service and shipping were phenomenal, so I will absolutely use this site again!
It popped up on my feed and I saw some shoes I just had to have! LOL
Date of experience: November 12, 2021
I loved searching this website and seeing all the different items that are offered for me and my husband. Always a quality product at an excellent price. Who wants to pay full price if you do not have to, not me. I will definitely be placing many more orders with Tradesy.
Authentication process that confirms the client is getting what they are paying for.
Something I had an interest in so I bought it
Date of experience: March 11, 2022
As a buyer I was super happy with my purchase from Tradesy, they do offer a discount on your first order and their return policy is great. Would I buy again w/out that great first coupon? Not likely.
As a seller I'm not thrilled: fees are too high, ~24% of sale because they even charge you for a "safe transfer" of your funds to PP/bank AFTER they already verified your identity. They try to push you to keep and spend the money on their site by basically letting you keep more of it, which is kinda annoying. They also hold your payment for an excessively long 21 days, again for "safety". No thanks, eBay/Posh can 'safely' transfer my funds for free and instantly after the sale - and their overall selling fees are lower.
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Date of experience: March 16, 2021
Ive saved almost 10 grand on 15 items. From shoes, sunglasses and purses its all legit, real, authentic items that people no longer want or need. I come here for everything. Let the idiots buy it full price and sell it to you for a deal. Not everything is used and you will find items that are sold out at amazing prices
Date of experience: June 15, 2017
I've had a great many transactions with Tradsey & found them to always have both the seller & purchaser's best interest in mind. They are an honest, stand behind their word, site friendly, team Tradesy friendly, purchase friendly site. I'm unable to think of enough great things to say. I've never been disappointed or concerned when I've made a purchase because I know I'm protected & I'm sure the sellers feel that way as well. I do not work for & am not related to Tradsey but those who do work there treat you like you're family.
Date of experience: March 12, 2017
At Christmas a week after ordering, I ck on this order and I'm told it's been st the post office for five days. No notice, no notifications. I have 4 post offices near me. So, on Christmas Eve, I'm hunting down this package with no help from Queen Bee
Of Beverly Hills. They charged
Me 16 dollars to send it regular mail. I will never use Tradesy again. I bought an 800 purse and this is the level of service?
Date of experience: December 24, 2018
I received an excellent deal on these Marc Jacobs sneakers. They arrived just as described, basically brand new (no signs of any use). Shipping was fast and my shoes arrived in their original box in a secured shipping box. Thank you for a wonderful shopping experience!
Date of experience: May 8, 2021
I'm a size 7 and ordered a 7.5. It's perfect, can't wait to wear them... It was fast and package arrived on time, thank you for making my first time purchase easy, i will definitely be shopping with you all again
Date of experience: May 3, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Alex,
Thank you for providing this feedback!
We're glad your experience as a buyer is great, but we apologize if your experience as a seller is not so much. We're so sorry to hear about the trouble regarding our commission rate! We believe that our competitive 19.8% commission fee allows more of the earnings from your Tradesy sale to end up in your pocket compared to most other resale options - both on and off the web. Do also know the 2.9% safe transfer fee is a charge from the processing company Stripe we use. This is a fee that is implemented on all transfers and unfortunately since it is another company no way to avoid it. Regardless, I will be sure to share your feedback with our product teams in hopes that they will revisit the sellers' commission structure.
Regarding the wait for these payouts, I agree that 21-days is a bit extensive. However, do note that this is the maximum timeframe! Most times (if there are no return requests from the buyer), seller earnings are released within 7-14 days from the delivery date!
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.