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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
This is the most anti-seller site out there. They encourage returns and although they claim they handle returns they force all returns on to their sellers even past their 4 day return policy. Items come back damaged, with heavy leather scratches on high end items, with missing accessories, original boxes, etc. They know nothing about authenticating luxury items. They have sent 2 items now back saying they could not confirm authenticity, when both items were purchased by me at the store. They hold your money for 21 days and when the money become available to withdraw it takes another 7 days to see your money in your checking account. And they dare to charge 23% now commissions and withdrawal fee. When they reply to your inquiries it's all generic messages without even looking into the issue. Just TERRIBLE!
Date of experience: November 16, 2017
Buyers can use and abuse a product and Tradesy will refund them. (Sounds like ebay a few years back). High selling fees. Watch the mark down/sales program. The will want you to sell an item for less and then you realize that Tradesy makes money & not the seller. Customer Service- all lies. Sellers have no protection. I've had Christian Louboutin shoes returned- showing extra wear. Plus, they will accept a return from a seller 3 weeks after the sell, even though they have a 4 day return policy. Tradesy seems like a scam.
Date of experience: October 14, 2018
Once upon a time Tradesy was a wonderful place to sell, best of the bunch. Now with their new return policy which places the burden of original shipping on the seller no matter what the reason for return I'd say it's fallen to the bottom. I just received notice of another return, no problem with item but unlike the old days where Tradesy would keep it and resell it themselves it's being sent back to me and all the money from the sale (including shipping) was pulled from my account. Why are they charging such a high commission rate when they offer such crappy service?
Date of experience: July 23, 2019
Tradesy does not protect the seller AT ALL. I could maybe tolerate the fact that it takes 21 long days to get your funds, or the outrageous fees (20%)... but the last two incidents have made me delete my account. Twice now I have sent 2 items that were in perfect, new with tags condition. Both sellers returned my items (probably just because they didn't like it). Tradesy never notified me of the return, and never responded to me when I sent them several photos of the item. It's bull$#*!. NEVER AGAIN.
Date of experience: May 3, 2018
Item was exactly what I wanted, exactly as described and at a price that fit my budget. Shipping was normal speed, except shipper (Fed Ex) took longer than normal to deliver. This is not the fault of Tradesy or the Seller.
Tradesy had the bag I wanted at a good price. Also seems to be a trustworthy business.
I've wanted this item for 3 years. The bag is in mint condition and offered at a good price.
Date of experience: December 22, 2021
Three weeks since purchase and still haven't received my item. Finally my item got shipped today. I went in to track it only to realize it's been shipped to a different state.
Tried contacting the seller, but the seller has been completely unresponsive. Would never use tradesy again. Horrible site. Their customer service is not much better either.
Date of experience: April 23, 2019
After about 30 purchases to date, the products and Sellers have been great. Of course nothing is perfect, however I can say that the one or times there has been an issue it's been resolved expeditiously. I'm very pleased and will continue to use Tradesy often.
Date of experience: August 30, 2021
Not only do they take over 23% commission, I had one package returned with nothing inside and they gave the money back to the buyer and I lost over $1500. I t just happen again where someone returned a Tiffany necklace of $1000 and arrived broken and I got screwed from that too. There is no seller protection and buyers can return for any reason. You been warned!
Date of experience: July 23, 2021
I have already bought a few items on Tradsey and I am hoping to buy more soon!
All of my items were authentic, brand new with original tags - exactly as described by the sellers. Quick and nice communication with the sellers! Shipping was super Speedy too!
Great job! Five stars!
Date of experience: May 17, 2019
The other reviews with 1 or 2 stars are either fake (competing sites) or part of the 33 percent of Americans that don't know any better. So far so good. Much easier and better than Ebay. I have over 1,600 listings that they have imported from ebay for me. We have had only 1 pair of jeans returned because they did not fit the buyer. Tradesy handled the return very well. Ebay needs more competitors. They have made the selling so complicated and in favor of the buyer, that it is tough to do business. Give this site a break! They are new and I'm sure it will get better with time.
Date of experience: October 24, 2015
They have lied to me and told me that my funds will expedited. I'm still waiting. Done girl is out prancing around in my Christian Louboutin boots and I haven't been paid a dime. I've deleted all my listings and will never do business with this site. Seems like they will filing BK soon. You've been warned. Class action lawsuit anyone?
Date of experience: November 8, 2019
I had been given a pair of these shoes but they were too small, I absolutely loved them so I began my search and found the exact pair in better shape and packed to perfection with cute Halloween string tied around the tissue paper. These pythons were shipped in style. Love the way this seller does business. Hand-written note along with a cute thank you card on the inside. Keep it up Sitejabber you are winning!
I can trust Tradesy sellers to be upfront and honest.
Because I love it!
Date of experience: October 30, 2021
OK, so Tradesy is eBay of the clothing world. Everything and anything can be sold on here, from designer clothing to some lip balm. Shipping is usually between $10 and $20, depending on how large of a bag needed to fit in the garment. I am from a seller's perspective- I've been on the site for about 3 months and have only sold one item. I received the bag to put my item in and shipped it out quickly, within a month I got my payment after the 2% fee or whatever tradesy will take, and the other 2% (I think) safe transfer fee. The thing about this site is that you need to ask questions. The sellers are mostly experienced and will answer any question you have. If not, DO NOT BUY FROM THEM. Most sellers want their items gone. It's a good discount site once in a while. Some sellers can be haggled.
*If you want to look up my closet, feel free to message me. I sell plus sized shorts, size 8 women's shoes, and medium sized tops and dresses.
Date of experience: November 25, 2016
Online purchase was easy. Product received looks like it is an knock off that does not include
Jawbone feature which allows for easy replacement of lens. It says JAWBONE on the frame and
U.S.A. design.
Thought I was buying the right design for my prescription lens.
Had a pair of Oakley Jawbone Sunglasses that had broken frames.
Date of experience: May 17, 2021
Very easy. Thanks.
Had the right product.
Date of experience: May 12, 2021
I purchased a pair of Sam Edelman sandals. My credit card was charged immediately yet several hours later I received a notice from the Seller that they "were not for sale". No apology, no, sorry for false advertising. Tradesy says it will take 5 days to see my refund. If you could pull my money immediately, you should immediately issue a refund. I didn't cancel. YOUR Seller failed to remove the item. No recourse on their website. Will never use their site again and telling everyone I know.
Date of experience: March 15, 2017
Tradesy use to be a great company to sell on about 2-3 years ago. When I would sell something their commission was way lower and the day I shipped I got paid that day. Now there commission is 14%!!! I believe it use to be 7-9% also it takes almost 3 weeks before they release your money even after the customer has received your item 2 weeks earlier. Then another 4-5 days to show up in your account. And if you ever email then it usually takes 3 business days for them to get back to you. Your better off selling on a different site don't waste your time.
Date of experience: May 3, 2017
Only reason I'm rating 4 stars is because the listing was "like new" and the pockets were listed as clean but there's definitely crumbs and debris from use. There are also come markings from use where the strap buckle is. This was not in the pictures or noted. Pockets can be vacuumed but as someone who sells on other sites, always call out any marking - especially at this price point
Date of experience: October 5, 2022
Excellent site! Super easy to navigate the site and search for specific items. Had a question for buyer, responded in less than 10 minutes. Friendly, professional and exceptional range of unique items at relatively reasonable prices.
Purchased an item from La Dolce Vitae, excellent service, arrived in 2 days, exactly as pictured in very good condition. Also, very quick response from this seller to a question I posted - great seller and will purchase again - thank you.
Came upon the site by accident - searching for a gift no longer available for purchase in the store. While I did not locate the exact item, I was fortunate to locate a similar item at reasonable cost
Date of experience: February 3, 2022
The customer service for this site is non existent. I recently purchased a bracelet on there that does not match the description or the picture listed whatsoever. It was supposed to be yellow gold with opal crystals. I received a rose gold with regular crystal bracelet. I tried to return the day I received, then tried to file a misrepresentation claim the following day. I've been passed around from representative to representative with no resolution in sight. They sent me to different departments with no update on any of the misrepresentation claims I've filed. Don't waste your time here, you're better off just going to ebay or joining a resale group on facebook.
Date of experience: August 16, 2017
Quick shipping and items is just as described. I ordered about a week ago, seller confirmed and shipped within 72 hours and I have the shoes. They are perfect and my daughter will love them. Thanks for always being an option in my spending budget.
Date of experience: May 16, 2021
Bought a bag, thought I was getting a Chloe Faye Backpack in medium! Great price! Should have known, it was shipped from China, folded in a tiny little box! Destroyed the integrity of the leather. The serial number was in a totally odd place which raised red flag.
Returned immediately to Tradesy, they waved their magic wand said it was real and even though it was folded like an accordion, I had to take it back or accept site credit! So I was stuck and had to add money to purchase another bag that I could have bought elsewhere for much less. And they ended up with an additional percentage off which I wasn't allowed to use. Waiting for the overpriced bag to arrive, fingers crossed. I will never do business with this company ever again and would not recommend it to anyone! I don't want to buy a designer bag and have it ship from China! Terrible customer service!
Date of experience: July 6, 2019
These Chanel earrings were on my watch list and I finally decided to go for it and placed my first order. They are gorgeous and came as described in original box with receipt. Transaction went perfectly smooth and was shipped quickly with tracking. Love them!
Date of experience: June 7, 2021
I have purchased a handful of items on tradesy previously over the last 3 years and I've had a great experience each time. I love purchasing from seller's who advertise they will ship next business day because I want my items as soon as possible!
I chose Tradesy to purchase pre-owned items that are more affordable than going to the original luxury store or luxury website.
I love affordable luxury purses/bags! Tradesy is a site that offers luxury items with various signs of use for an affordable price! Some of the items are actually new as well.
Date of experience: August 5, 2022
The entire process was smooth from start to finish, I was initially hesitant to purchase from this site, but I've only had positive encounters; all of the products are described well and come as pictured. No surprises with Tradsey, only a satisfied, happy returning customer.
Date of experience: September 7, 2022
I have never publically complained about a website but I want to warn you to do your research before considering purchasing from Tradesy. Even Christmas gifts had a four day return policy so be careful with timing your purchases with recipients' inspection.
The handbag my daughter bought for me through Tradesy was filthy and not accurately pictured nor described. When I complained to Tradesy on Day Four, I was given a generic response--so much for customer support! I wish my daughter had spent more time researching the numerous Tradesy complaints instead of trusting them. I found much better selection and better pricing of same handbag model on EBay.
Date of experience: December 28, 2015
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Alice,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We can completely understand your stance on our return policy - While this is currently our policy, We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction.
Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior.
However, if an item is damaged when you receive it, please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!