• Bookmark

    Tradesy

2022 SITEJABBER AWARD

Tradesy

Write a Review

Overview

Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.

  • Service
    508
  • Value
    260
  • Shipping
    264
  • Returns
    103
  • Quality
    3597
Positive reviews (last 12 months): 100%
Positive
18
Neutral
0
Negative
0
View ratings trends

Instant Feedback

25,530 reviews

163
See all photos
How would you rate Tradesy?
Top Positive Review

“My first time using Tradesy's”

Valera s.
5/2/24

This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.

Date of experience: 5/1/24
See positive reviews
Top Critical Review

“Chic Finds is a bait and switch vendor”

Lisa H.
5/6/20

I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.

Date of experience: 5/6/20
See critical reviews

Reviews (9,864)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (601) shopping experience (115) return policy (93) site credit (58) bank account (37) delivery time (37) mint condition (31)
Thumbnail of user livc13
New York
1 review
0 helpful votes
  • Send Message
January 31st, 2022
Verified purchase

Items are as described! (coach abbie bg and multifunctional purse in british tan) and the shipping was super fast! My mail lady stuffed it in my small mailbox trying to hide the package (lol) but i dont see any damage. Thanks! I cant wait to use it.

Date of experience: January 31, 2022

Thumbnail of user aimeem9
Alabama
1 review
7 helpful votes
  • Send Message
April 30th, 2016

I do not believe their bags to be authentic. How can you buy a Chanel bag for $300. Seriously? AND, if you dispute them, doesn't matter, you don't get any money back bc they ignore you when you try to reply after three days. A THREE day return policy! And they never personally view their bags! I think they come from Japan! Go elsewhere!

Date of experience: April 30, 2016

Thumbnail of user lynniec1
California
1 review
19 helpful votes
  • Send Message
August 3rd, 2016

Oh the dreaded return box from tradsey... Once you open it you see nothing but the item you shipped before that was in new condition and now it's cracked, ripped, or dirty. I ask why doesn't tradsey get the sellers side of the story before they return the item? What do they make 15% commission for? So unprofessional a bunch of scammers. At least ebay hears both side of the story

Date of experience: August 3, 2016

Thumbnail of user lindal1842
Florida
3 reviews
0 helpful votes
  • Send Message
December 19th, 2021
Verified purchase

Website was very easy to navigate and you have many great items for sale! My only hesitation is that you don't give refunds, only offer a credit to Tradesy. Also, the particular purse I ordered took a long time to get here because it was coming from France. It didn't say that in the page advertising the purse. I just got it today and it is beautiful. Looks like brand new!

Reason I chose this business:

You had what I was looking for. I check and shop RealReal and Poshmark and have gotten some great buys there, but today I chose Tradesy. My first time buying here! Hope it all goes well.

Quality

Date of experience: December 19, 2021

Thumbnail of user kimberlyb1619
Missouri
1 review
0 helpful votes
  • Send Message
November 16th, 2021
Verified purchase

I specifically placed this order with this vendor because of our prior communication and needing the item for a specific event. I was told it would be shipped priority and delivered in a timely manner. Paying for expedited shipping, it was almost 2 weeks until I received the item. I now know going forward to not purchase anything from a seller for a specific date, even if promised it'll be delivered on time.

Date of experience: October 17, 2021

Thumbnail of user devo6
dev o. – Tradesy Rep

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.

In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Thumbnail of user milliec38
Arkansas
1 review
0 helpful votes
  • Send Message
October 25th, 2021
Verified purchase

My order went smoothly. I spent around 1500 and found the same bag online for two hundred dollars less. But I had already ordered it. My complaint was that there is something missing from the clasp on the bag. Not sure what part but there is no clasp to keep the straps hooked. And the shipping took absolutely forever. I feel at that price point the bag should be at min 2 day.

Reason I chose this business:

I found the bag I liked on Tradesy.

Reason I chose this product:

Something I wanted for a long time

Quality

Date of experience: October 25, 2021

Thumbnail of user genas4
Colorado
1 review
0 helpful votes
  • Send Message
January 15th, 2018

Tradesy does all the hard work for me. I feel confident anything I buy is authentic and described as shown. I can have any high end designer item at my fingertips and at my door within days. I can't think of a better way to shop! Even my personal shopper at the mall can't do that!

Date of experience: January 14, 2018

Thumbnail of user porceliand
Pennsylvania
2 reviews
6 helpful votes
  • Send Message
March 13th, 2017

I purchased Chanel leather pants for 500$. The seller took pictures that way that no damage was visible. The black color of pants was faded, a large tear above rear pocket, lining seam was torn. Absolutely no control over the quality. Yes you do have a chance to return the item, they will evaluate it and give you store credit. Do you really want to have 500$ credit on website that sells trash?

Date of experience: March 13, 2017

Thumbnail of user nulln18088
Massachusetts
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase
• Updated review

Great items at great prices, I received my Dolce & Gabbana shades today and when I tell you they are absolutely beautiful. They are just what the seller said new with tags all in its original packaging. I can't be more happy. It's rainy today but as soon as it sunny out they are going on.

Reason I chose this business:

Selection of items

Quality

Date of experience: October 1, 2022

Great products for half the price of the retails stores...
September 28th, 2022
Verified site experience
• Previous review

Great products for half the price of the retails stores.

Reason I chose this business:

All the hottest items, a woman can want for a great price.

Date of experience: September 28, 2022

Thumbnail of user jamies64
California
1 review
2 helpful votes
  • Send Message
May 7th, 2015

I absolutely love Shop Hers. I've ordered from their site on 5+ occasions and have been completely satisfied each and every time. The products are authentic and you can't beat the prices! I'm hesitant to tell other people about the site because I want to keep all the good deals to myself :)

Date of experience: May 7, 2015

Thumbnail of user jolinep
California
1 review
4 helpful votes
  • Send Message
October 27th, 2015

I called Tradesy with a question about how their site works. The customer service representative answered all of my questions so I made my order right over the phone with them. My bag arrived three days later and was perfect. I got such a great deal too!

I will definitely use them again.

Date of experience: October 27, 2015

Thumbnail of user anniem340
New York
1 review
0 helpful votes
  • Send Message
February 10th, 2022
Verified purchase

The experience was good. I received my pretty bag quickly. I love the fact that a signature was needed. I've had things stolen from my front door and this gives me peace of mind. The item is in good condition. I'm looking now to purchase my very fist Chanel. I definitely will buy from Tradesy if I can find the right bag at the right price.

Quality

Date of experience: February 10, 2022

Thumbnail of user elizabethn18
Ohio
1 review
18 helpful votes
  • Send Message
June 4th, 2015

Item was not a true description. Followed guidelines of their returning process, sent documents of proof, I don't think, it was the same bag the seller was selling. Tradsey responded with a STORE CREDIT! After repeated calls and emails of the proof I they suspended my account! So I've lost $760.00 I will be disputing the charge! Be careful a seller can describe bag like new. Nothing wrong with it. But if the little icon says gently used! They won't return your money! STORE CREDIT

Date of experience: June 4, 2015

Thumbnail of user elizas8
Tradesy T. – Tradesy Rep

Hello Elizabeth,

I am sorry to hear about the negative experience you had while on Tradesy. In order to request a return appeal, which is a request to reverse the determination of our returns team, you may send an email to returns@Tradesy.com. An account suspension is common after a dispute is filed against Tradesy. This is an done in an attempt to prevent buyers from creating their own return policy, by not complying with our policies/terms of service. That being said, assuming a chargeback has not been filed, there is no reason in this scenario why your account would be suspended. Please feel free to reach out in the event that further clarification is needed.

Please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.

Thumbnail of user ritak228
New Jersey
1 review
0 helpful votes
  • Send Message
March 2nd, 2022
Verified purchase

I thrilled with my purchase from Tradesy - a special pair of jeans that are no longer on the market at an excellent price!
However, I am disappointed that my jeans are marked as "brand new," when in reality they are more "like new." With white jeans, subtle use and stain can be detected - "like new. Seasoned shoppers can tell the difference.

Reason I chose this business:

Hard to find item

Reason I chose this product:

Have been looking for this item

Quality

Date of experience: March 2, 2022

Thumbnail of user latashaa11
Texas
1 review
0 helpful votes
  • Send Message
November 2nd, 2021
Verified purchase

I think cash refund should be offered if exchange and no item match in stock in a larger size or something you like. No one wants to buy an item their not going to be satisfied with. It's great there's a large selection!

Reason I chose this business:

Use my store credit! For new authentic designers item.

Service
Quality

Date of experience: November 2, 2021

Thumbnail of user anniel208
Arizona
1 review
0 helpful votes
  • Send Message
September 26th, 2021
Verified purchase

It took a while for my package to ship…. A week. Not sure if that was due to the item having to get inspected? Every other purchase shipped within a day or two and they were over $500. Other than that… no issues!

Date of experience: September 26, 2021

Thumbnail of user jennas191
Missouri
1 review
2 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

This is one of my favorite dresses. Having worked in fashion I refuse to pay full price for seasonal wear that changes from Spring/Summer Autumn/Winter and cruise. I got this Jay Godfrey dress in red for $30 and I love it. When I found it in a smaller more fitting size and black, I've kept my eye on it.

The dress is perfect, fits beautifully! Though I think the value isn't the price I paid, it is still a good deal for one of my favorites.

Date of experience: April 1, 2021

Thumbnail of user jennifero130
New York
1 review
0 helpful votes
  • Send Message
December 8th, 2018

I was hesitant to make this purchase as I had never bought anything from this site before. But I had nothing to fear. My bag arrived and looked exactly as depicted on the site and in perfect condition. It looks brand new. I was also pleased with how quickly it arrived and how well it had been packed (with care). I will be visiting the site for other purchases.

Date of experience: December 8, 2018

Thumbnail of user elizabeths520
California
3 reviews
8 helpful votes
  • Send Message
January 22nd, 2019

The irony of Tradesy is that they are selling high-end (for the most part) bags, yet their process and customer service is SO antiquated that it's painful. I originally posted 3 designer bags (that were basically new), and after quickly selling 2, I realized the process was going to be long and not well directed. Did I mention horrible, slow customer service. I ended up pulling 2 of my 3 bags, and selling them on a competitor's site in 1 day, yes, 1 day. I even emailed Tradesy asking if they'd be interested in some feedback from a new customer, but no response. Skip this site, unless antiquated and slow is your thing.

Date of experience: January 22, 2019

Thumbnail of user mariannee47
California
1 review
0 helpful votes
  • Send Message
March 2nd, 2022
Verified purchase

From start to finish, this seller has been professional, honest, and has behaved in a timely fashion. I love the bag! It is completely pristine, and exactly what the seller described. Thank you so much!

Date of experience: March 2, 2022

Thumbnail of user jeanf258
New York
2 reviews
0 helpful votes
  • Send Message
October 25th, 2021
Verified purchase

First time order and experience is good so far. Hope that the shipping is done in a timely manner.

Update: Received item as advised by tradesy and the seller. Excellent experience all around. Thank you.

Quality

Date of experience: October 25, 2021

Thumbnail of user cristac11
Maryland
1 review
0 helpful votes
  • Send Message
December 3rd, 2021
Verified purchase

These shoes were shipped super fast and the seller even left me a nice note inside. Shoes are in perfect condition and were shipped with care. Really enjoyed my first experience on Tradesy. Thank you!

Reason I chose this business:

Looking for luxury gifts for Christmas

Reason I chose this product:

Great description of the product and accurate pictures of the items.

Quality

Date of experience: December 3, 2021

Thumbnail of user lisan658
New Jersey
1 review
2 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

This was not my first time buying from Tradesy so I was not nervous, but once again after my recent purchase I am satisfied! The shoes are beautiful and matched the description and pictures perfectly. For anyone who loves designers with a bank account that can't support, with a loathe of fakes- this is the perfect blend! Good for the environment to recycle! I appreciate the seller and Tradesy. Thanks!

Service
Value
Shipping
Returns
Quality

Date of experience: March 29, 2021

Thumbnail of user betsys33
Idaho
1 review
0 helpful votes
  • Send Message
September 28th, 2021
Verified purchase
• Updated review

I like Tradesy. This hat is a final sale, and I'm ordering it anyway. The search & payment part is easy.
The hat came in ONE day! Never had such fast delivery with anyone. The hat itself is beautiful, it was well packed, but it is too big. I'll give it to a nephew or something. Good seller!

Reason I chose this business:

From experience, Tradesy is trustworthy. I've found some cool things, too.

Quality

Date of experience: September 28, 2021

Real easy, and glad I stumbled across this
September 27th, 2021
Verified site experience
• Previous review

Real easy, and glad I stumbled across this. Glad I can return, in case it doesn't work out, but you made it an easy decision. Thanks.

Reason I chose this business:

Past experience - you're a good source.

Date of experience: September 27, 2021

Returns difficult
May 28th, 2021
Verified purchase
• Previous review

The seller was nice and the jacket was just as she described. It was too big, but I couldn't return it because my friend who helps with the complex photo/computer requirements in order to return is out of town. So I'll have to keep the jacket, which is, after all, colorful & unique. But very large...

Reason I chose this business:

Past experience with Tradesy has been very good. But the return process is beyond me, and I'll have to find other sites to shop from.

Reason I chose this product:

The product is bright, cheerful and unique. It is very blowsy and large, but I couldn't return it, so it's mine now.

Quality

Date of experience: April 28, 2021

The shopping part of Tradesy is great
July 14th, 2018
Verified site experience
• Previous review

The shopping part of Tradesy is great. Well organized. What I dislike is the difficulty of returning an item. I have no printer. Thanks.

Date of experience: July 13, 2018

Thumbnail of user rosaliep29
Massachusetts
1 review
0 helpful votes
  • Send Message
May 17th, 2021
Verified purchase

I ordered a wedding dress through little brides boutique and had a very pleasant experience! The dress I received is in almost perfect brand new condition! I highly recommend this site if you are looking for designer brands for way less! I am very thrilled to have found the exact dress I wanted for a much less price. Shipping was fairly quick too!

Quality

Date of experience: May 17, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

Company Representative

Thumbnail of user devo6
dev o.
Member Care

How do I know I can trust these reviews about Tradesy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tradesy?