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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I received a purchased item that I have some questions about authenticity. I reached out to inquire about how to send the item in to be verified. I heard back immediately with a list of photos they would like to receive ahead of time. Why is that necessary if you will have my item in person. Okay, I sent in 2 emails with LOTS of pictures per their request. I received one we received your email response. Then nothing, no contact, no shipping label, nothing. I sent a follow up email the next day and the day following that. Still no response.
Separately, I had intended to use Affirm and was approved. At check out I assumed it was going to be in place because I checked in on the listing and was pre-approved. Instead it appears the whole amount was billed to an old credit card, which was NEVER my intent. I would seek assistance on this issue as well, but the lack of response above is very concerning.
* Tradesy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2021
I have always wanted a Louis Vuitton purse and Tradesy helped make that happen. The website was simple to navigate and the item arrived quickly. The bag was as described and I am happy customer who will definitely use Tradesy again.
Date of experience: May 19, 2022
My experience was great. I reached out after the purchase after a few days (I had not heard anything). The seller replied and let me know they were on holiday and would send as soon as they were back in a few days. My item arrived just as shown excellent condition. I could not be happier I have wanted this handbag for awhile.
Thank you for making possible scary situation comfortable. I would buy from this seller again!
Date of experience: March 1, 2021
Very easy process and package came faster than stated! Was able to track package too. My dress is exactly what I wanted! Description of item and pictures were accurate-can't wait to wear it to my daughters wedding next weekend!
Date of experience: September 29, 2022
Excellent site / quality items. Would be helpful to have: the ability to view really close up to view the labels or conditions of the item (see Ebay); an "up" arrow to take you quickly back to the page top (see Ebay); require Sellers to include item - especially clothing - measurements, pictures of the labels - maker, fiber content, & cleaning instructions - if available, or state if there are none. Alert your Sellers - by text - if needed, to check their site Messages. I waited weeks for a response - but it led to a pleasant transaction.
I found just what I've been looking for - Ebay didn't have it!
Date of experience: June 3, 2022
My seller was wonderful and merch was good quality. She had to wait for a shipping label from Tradesy to ship my order. Fortunately I didn't need the item in 3 days. Order arrived today 9 days after purchase.
Date of experience: June 24, 2021
Package arrived several days late. The purse was much dirtier on the inside than what the pictures show. Returned item same day I received it. But Tradesy agent was easy to work with when purse was lost in mail.
Agent was attentive and willing to help.
Found what I was looking for.
Date of experience: March 17, 2022
Hi There,
We recently reviewed your feedback and wanted to follow up with you.
We're so sorry your item came with more wear than described! We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. That being said, we're happy to hear you've filed for a return and the item is on its way back to us.
Should you need any information or update on your return please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our lovely Member Care representatives would be more than happy to assist you.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Found what I was looking for.
Date of experience: February 28, 2022
The promptly received my order. It was just what I'd been searching for. The seller included a small gift, which was an added touch. This was my first time using Tradesy and am very happy with it. Thank you!
Date of experience: July 1, 2021
I was looking for a nice pair of real Ray Ban sunglasses but I'm cheap and wanted a deal. I found the pair I wanted. Street price at the mall was $175.00. On Tradesy I paid $60.00 shipped. I was worried they might not he legit. They were. The condition was better than described and the shipping was fast with great communication. All in all an excellent experience. I will use these guys again for sure.
Date of experience: August 5, 2017
They are running the biggest scam around and people are so blind to see it! Don't fall for this! I won't waste my time telling you all the stories and how they portray being a customer buying your bag and then suddenly send it back for whatever reason and you are out your $$$, but they are not out the $$ as company - they have YOUR money! It's so hilarious and a joke! Really, someone needs to look into this and shut them down.
Date of experience: February 19, 2019
It takes my seller more than 2 weeks to receive the package from Tradesy before she can mail my item out my item. I have to wait a total for a month before the item reaches my post. I understand parcel takes longer given the current situation but with other items that i have been purchasing within the states, none of them took so long. There were no updates as to the reason for the delay
I have been shopping on tradesy for years
It's an item that i am interested
Date of experience: June 22, 2021
Hi Denise,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen these tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.
Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I have been selling on Ebay for years. However, with so many sellers and issues with returns and rip off buyers I slowed down. I have been using Tradesy for about 9 months and my stuff sells much faster (both high end designers and Zara) I also receiver my money faster. Easy way to clean out your closet and make some cash. I love it
Date of experience: August 25, 2015
The size of this bag is exactly what I needed and I am very excited to use it! The seller provided quick responses as I was first interested in another item listed. Everything was as described and I would definitely return for future purchases. Thank you!
Date of experience: September 27, 2021
I have purchased several items through the Tradesy app and have never been disappointed. Everything is exactly as described. All authentic so I have no worries I am receiving knock off goods. The prices are well worth a look. I am always thrilled with my purchases
Date of experience: June 14, 2021
I've purchased 7 things from them from 4 different sellers. No issues whatsoever. One of the sellers did take a bit long to ship, but it's a marketplace. I wish they have a place for me to rate the sellers, but great experiences overall. No sure why there are such extreme reviews here... are we shopping at the same place? Will continue to shop there.
Date of experience: June 7, 2015
I always enjoy browsing Tradesy for great deals. As soon as I saw this Vintage Gucci Supreme Garment bag, I had to have it. Received it it no time. Packed perfectly to protect it during transport. Almost perfect condition and at one hell of a price!
Date of experience: February 10, 2022
I am over the moon with my new bag, it exceeded my expectations. I would not hesitate to buy from This seller in the future. Packaging was done meticulously & really appreciated that along with a sweet "Thank You" Note. I rate this seller 5 stars!
Date of experience: October 8, 2021
Very happy with my new bag! The description was pretty accurate. The corners are more frayed than what showed in the photos given. The description said canvas and leather but this bag has a fabric canvas. Would have been nice to know that from the description. Overall experience, very good! Will buy from Tradesy again!
Wide variety and safe transaction.
Great price on a vintage Gucci bag in very good condition.
Date of experience: July 12, 2021
I received an item that was very damaged! It was described as "may have been worn but shows no signs of wear" This does not even appear to be an authentic bag. I have requested a refund and I am sending this item back for review.
Tradesy immediately sent me a label to mail my return.
Date of experience: January 10, 2022
Love this site and the amount of detail given for each item.
Date of experience: January 2, 2022
My experience with Tradesy has always been exceptional. Once I find what I am looking for and ready to purchase, my transaction is straightforward and easy. I appreciate the simplicity of it all. Shipping is just as easy and very quick. I will definitely be purchasing something else in the near future.
Date of experience: May 11, 2021
Hello... I just wanted to update my review :) I still think this site stinks so no change there... however, because I paid with paypal they really helped me in my situation. THANK GOD! ;) tradesy tried for a month to get me to buy another one of their products. NO THANKS. Paypal stepped in and took care of everything :) So grateful to them
Date of experience: April 21, 2016
The shipping took way too long but it's the US Mail, I ordered them on the 9/6 they shipped on 9/9 and didn't arrive until 9/28. The shoes were amazing and worth the wait for sure! These shoes do run small which I wish I would have known in the description, but they are beautiful. Please size up when purchasing
Date of experience: September 30, 2022
I took awhile to get the bag. It was shipped out from Japan so I understand that it can take some time. However, the package was handed by a reliable courier and delivered with no problem. The condition of the bag is perfect. It's even better than I expected.
Date of experience: August 30, 2022
I have ordered four designer bags from Tradesy; three items were shipped out quick and every item was the same as it described on the advertising. Except one item, it was a Gucci bag, I ordered it and paid for it, however, the seller failed to confirm or ship out the product. It ended up Tradesy had to cancel the deal. It was not a pleasant experience and it should not be happened at the Tradesy site. I hope in the future, Tradesy should scrutinize its client carefully.
Other than that, so far, I am very happy with my purchase.
The price is good
Date of experience: November 29, 2021
First time with Tradesy. Chatted with the agent. Felt a bit better
They have the stuff that I want
Date of experience: September 10, 2021
I was looking for a specific brand LV and, due to being right after Christmas, inventory was low. However, Tradesy had a couple decent choices available, the prices were good, I even received a coupon as my first order so I made the purchase. Shipping was fast and communication on the progress and delivery was excellent. Overall I was very pleased and will definitely use Tradesy again.
There was inventory available and the pricing was good.
Was looking for a specific brand and model
Date of experience: January 6, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Jan,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
We are always happy to provide a prepaid shipping label to the seller via email at any time if there is a delay in their shipping kit.
Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers and sellers to have. We sincerely apologize for the inconvenience this has caused you.
Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything else we can do please let us know by reaching out to us at Team@Tradesy.com. We want to do anything we can to make each experience worthy of your best possible rating!