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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Gently used but 'like new' Nieman Marcus "Chanel-like" quilted black and tan ballet flats, arrived promptly are a perfect fit, at a very affordable price. They instantly upgrade any outfit. Vendor was good and I look forward to wearing these shoes.
Tip for consumers:
This item was not returnable, so best to check,
Products used:
Shoes
Date of experience: July 9, 2021
I just received my Tradesy purchase listed by "Foreign Objects." It took 2-1/2 weeks to arrive here in California, but good tracking kept any worries at bay and these vintage Monet gold earrings were well worth the wait. They arrived well-packaged in perfect condition. Exactly as described and pictured online, they are beautiful with perfect plating and no sign of wear. Pricing was extremely reasonable and shipping was free! They are a perfect match for a Monet necklace/bracelet I have, so I couldn't be happier! Excellent quality, competitive pricing, free shipping and successful delivery guarantee no hesitation on my part to order from them again.
Date of experience: May 9, 2022
Within a period of 3 weeks I ordered four Gucci bags, one bag arrived and was misrepresente, the other three bags were never shipped because they were faux. Tradesy needs to have a system whereby merchandise is authenticated before they're advertised, nobody here time to waste!
Date of experience: February 19, 2019
I like to shop on your website It is easier than the others
Hope the Chanel sunglasses I just purchased makes me happy and I will buy more brand name accessories for my sister.
Thank you very much.
Thao Ton.
Date of experience: December 1, 2017
First time shopper here on Tradesy! My order process from start to finish was so smooth and quick. I even received my heels before the expected date! Love this site and I'm beyond thrilled with my new Yeezy mules!
Date of experience: August 1, 2022
Tradesy offers straight deals, fare prices, smooth and fast transactions for buyers including excellent customer service and communication. However, it seems the cost to buyers has soared and these increases have not gone smoothly on the seller end: your customer base. Perhaps scaling the fee% related to sales price, even by setting several ranges, is really a good idea--consider the analogue of the minimum wage since Tradesy welcomes items of all prices; The increased volume should make up the increase in administrative costs. Just a thought.
Dr. Lynn Hackstaff
Date of experience: February 4, 2018
Site easy to use. Shoes as advertised. Came as promised. Kudos to Tradesy and the seller! I am always skeptical about ordering from 3rd parties. Been burned too many times. But my 1st time using this site was very successful.
Date of experience: November 5, 2021
My first purchase here on Tradesy and I am over joyed at the amount of loot I came away with! Deanna is very prompt with her communication, answered all of my questions honestly, and she really went out of her way to package every little item just so! I felt like I was opening Christmas early, receiving many extras that I did not expect.
Thank you Deanna for this outstanding trade experience, and we'll be back very soon!
Date of experience: December 7, 2017
Below is why I'm no longer able to purchase items from Tradesy. Looks like they did me a favor. If this is how they treat their costumers then they don't need my business. The seller misrepresents their product, I disputed and won. Thanks American Express for your support!
Buyers, make sure you take lots of pics. And notify your credit card company right away! Also notify Tradesy as soon as possible and send their items back to them asap. If not Tradesy will try and keep your money giving you site credit. Tradesy gets upset when your credit card company fights for your rights. (SEE BELOW)
Sorry, but because of a dispute on a previous account we can no longer offer our services to you.
--
Brandon H.
Tradesy Trust
Date of experience: June 7, 2016
Tradesy Folks, I do love shopping on this site. I love the layout (so clean and organized and simple to search for desired items) and I am hooked on the amazing "follow-up" process that happens I add an item to my favourites (Canadian spelling, so not an error) and then I get a message indicating that the price has been reduced. Sold! That said, international shipping is killing me. I can't count the number of items I have taken out of my bag once I discovered that shipping would cost half of the price of the item. As infrastructure continues to progress with the growth of your amazing company, there must be a solution in the mix somewhere. I have faith in your creative energy and your ability to risk-manage. Expanding to include more of us in a meaningful way may be something to keep on the radar for the near future.
Date of experience: April 7, 2017
I have contacted Tradesy several times to request my payment that in Tradesy's own words "was due on or before August 16". Every time I contact them asking for an explanation they say that my payment has been expedited... Well, that's a LIE!
I'm done with this company... they have treated me this on the past 4 items I've sold. I don't mind waiting a little bit for my payments, but I don't like being lied to. Tradey: Do not give out payment dates when they're WEEKS OFF! I would NOT recommend anyone selling with them. They also over-charge the buyers for shipping. Boarder-line scam!
Date of experience: November 4, 2019
I sold a $2400 Valentino bag I wore once, In perfect condition... My bag was returned to me 14 days later because the customer wanted to return the item. First of all this was supposed to be a final sale item. Second of all It came back destroyed! Marks all over the back... This girl wore and destroyed my bag! Worst experience of my life, left me in panic. I have had great experiences with Ebay and Poshmark... This site is a monster and will be sued for not protecting their seller! Allowing people to damage personal property! I Will be seeking legal action
Date of experience: May 12, 2018
You would not believe the rag I received that Tradesy swears is authentic Gucci. The photo looked good and I relied upon the authentic promise. What a farce! Kathy B. Assures me it is real yet the quality is not as good as Walmart pajamas. Stitches every which way, seams don't match up, extra fabric sticking out of the seams. She sent me numerous emails explaining the great lengths her Team goes through to authenticate the item. I literally laughed out loud. The thing is this seller is actually Tradesy for their own account under the name Strawberry Fields. This is 100% "fraud". Tradesy is directly selling counterfeit goods.
Date of experience: September 15, 2016
I purchased a nice coach handbag. Normally, I go to the store, but I attempted an on-line purchase. I have had Coach bags for years with quality that have looked as good as when I bought them. It had this bag for 6 months and the leather on the handles began shredding. It's clearly not good material or workmanship and hence a fake. I send 30 photos going back and forth with them for a month and they refused to provide a refund. If you want quality, go to the actual maker and not Tradesy! They should be pulled off the market for claiming an authenticity and not honoring guarantees.
Date of experience: April 5, 2020
Huge selection.
Happy to find Width filter on shoes.
Great to be able to return.
People are not providing all angles on shoes or making sure their pictures aren't blurry or item isn't in a shadow. Or is that the responsibility of staff to make sure if this?
I'm not having luck buying my usual size. Maybe it was a fluke.
Overall I'm optimistic I can use this site for futher purchases.
Date of experience: May 17, 2021
The headline says it all. It's not worth it most of the time. Plus their search engines are so jammed up w improperly organized products so if you search for dresses you end up wading through sunglasses, ugly Kmart blouses in too small sizes, and hopelessly destroyed Louis Vuittons for still close to a grand instead of only dresses. My fingers hurt every time I shop here. Not worth the pain especially with price gouging.
Date of experience: October 28, 2017
They always back with the buyers even your items are authentic. Tradesy, You are making HIGH commission for us sellers, without us making sales, u are making Nothing! If u keep siding with buyers unreasonably, sooner or later no one will sell on your site!
You are charging selling fees AND withdrawing fee as well. The withdrawal credit was actually showing as a "return" credit, meaning Tradesy saves that withdrawl fee themselves, there ain't no withdrawl fee collecting from the bank, just their own profit!
Tradesy will be going out of business if more seller boycott this company.
Tradesy = tragedy
Date of experience: September 19, 2016
I am very disappointed that Tradesy would allow counterfeits (not authentic) products to be sold on your site as authentic. I wish Tradesy would authenticate before the customer receives the product.
It is such a terrible feeling of "violation" when one spends over $2k on a product and find out you were cheated. I understand Tradesy will refund once its has been confirmed as counterfeit, but it is a hassle/inconvenience to ship back and go through this process to get refunded. Depending on how Tradesy resolves my issue, I may never shop nor recommend Tradesy to friends/family.
Date of experience: March 23, 2021
Hi Samantha,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
In regard to our authenticity policy, our team has multiple steps in place to help prevent inauthentic items from ever being listed or sold on Tradesy. New listings are meticulously examined and authenticated through Tradesy’s proprietary authentication technology as well as reviewed by a team of expert authenticators. Do know that listings that don’t pass our rigorous authentication process are permanently removed from Tradesy.
Regardless, I can certainly understand your reason for concern, especially if the item is of high value. Do know that we have a zero-tolerance policy with inauthentic items to help keep our buyers protected, but I'll be sure to share your feedback with our management team here. Perhaps we can look into getting all listed items pre-authenticated in the near future.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
The biggest drawback to the experience is the low quality and sometimes deceiving pictures sellers provide and being unable to discern the actual condition of the product. Then you are stuck with an item which the seller has repeatedly said is in excellent condition and it's actually damaged/worn out. Then you have to go through the return process and it can all be pretty inconvenient.
Good variety of products at affordable prices.
I had been looking for this particular model and the condition was marked as ‘like new’.
Date of experience: December 21, 2020
People don't respond on time or at all and it's very frustrating. My debit card kept getting declined even though the site allows both debit and credit. I ended up using a credit card even though I didn't want to use it.
It’s a great place to find nice things in good prices.
Date of experience: December 11, 2020
I have put some of my gently used Coach bags on here as well. It's a Girl Thang and I so love to help other ladies who no longer have a need for their old purses. Wonderful place to shop and get good deals. Thank you
Date of experience: August 16, 2017
Vanessa V, my seller, was amazing! She stayed in constant contact with me and … I will most definitely purchase from her again. She really knows the meaning of 5-Star Customer Service. This was a fantastic experience. Thank you, Vanessa and Trradesy!
Date of experience: December 13, 2021
My item took 7 days to ship not due to the sellers fault but due to Tradesy's own issue sending the shipping package. Once shipped, I received my item quickly. However they were in much worse condition than was shown in the listing photos. Not sure I will be shopping on Tradesy again.
Date of experience: July 22, 2022
Hi there,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I'm so sorry to hear about the shipping kit delay that was caused due to a logistics error on our end. This has been addressed with our Logistics Team so that errors like this are avoided in the future.
We also encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our Returns Team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit will be available.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
The worst experience as a professional seller I've ever had. Allowed buyer to return damaged shoes claiming I shipped them that way- a lie. Holds funds up to 21 days claiming it's in the system and they can't do anything. Then the excuse they've released them and blame my bank. I sold 25,000 on this site prior to their changes with no problems but now it's a total nightmare snd you can't trust them.
Date of experience: April 12, 2019
Tradesy is one of the best sites I have found to shop on. It has great choices of quality items at great prices. They also have discount sales off and on. This site is very professionally run & I feel confident purchasing high end items from the ones involved with Tradesy The pictures & descriptive information is very helpful in letting you know everything about the items available. I also like that you can (Save) pictures of favorite items to view later. It's the most amazing site & I feel confident in referring Tradesy to anyone who loves shopping on line & who loves quality items at great prices.
Date of experience: April 19, 2019
It was easy to find what I was looking for and I got the item at a great price. The only thing I wished was different was that the shoes would've come in their original box. They were repackaged in a cheesy shoe box. Otherwise I'm very happy with my first tradesy purchase.
They had the item I was looking for
I’d seen them at saks
Date of experience: January 6, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
It’s Roz from Tradesy, I really hope you’re staying healthy and well.
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. I see you’re a new member with us, welcome! We are happy to have you join our Tradesy family!
I am so sorry if you have been having difficulty with some of the seller's photos on their listings. We as our sellers to be detailed and take their time with listings. It is important to us that sellers have accurate descriptions of their items as well as clear photos of them taken in broad daylight. Additionally, we do clean all photos through a third-party processing system to ensure you are getting a well-rounded idea of the item you are interested in without any distraction from the background. Should you ever come across an item with a blurry image, or an image that leaves you with uncertainty, you can always call us directly. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at team@tradesy.com and any of our friendly specialists would be happy to assist further in either collecting more images from the seller or providing you with more information about the item.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything. We'd love to hear more from you.