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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Everything went smoothly, item was as described and processed/shipped out quickly.The only thing was the item was shipped in a box way bigger than the handbag bought, no bubble wrap or anything to protect the item from thrown around inside the box while in transit. Other than that, am pretty satisfied with the buying experience.
Date of experience: July 8, 2021
Bought several items In good condition
1 item I selected was canceled by seller, think they wanted to increase price. Was disappointed I did not receive. Was a gift for daughter and now I have to find something else that want arrive on time but not from Tradesy
A friend told me
Date of experience: May 1, 2021
Date of experience: January 25, 2021
Sold a fake bag and cannot get a refund! LV bag made in Thailand in 2000 sold as brand new! LV store says it's a "nice replica" returned immediately! They refuse to refund based on authenticity. Refuse to provide any certified proof that it is authentic! Won't refund the LOAN! Absolute crooks hiding behind a website! Don't be fooled! Protect your time and money! I'm going to BBB and small claims Court! Ridiculous!
Date of experience: August 24, 2017
Quick and easy to order. Reassuring about any potential issues and the willingness to make it right. Gave a first time user discount, which was very helpful. Everything arrived qyickly and perfectly, there were no issues. Thanks so much!
Had the item I was looking for in the correct size and good condition
Date of experience: February 21, 2022
The seller first accused me of being a scammer AFTER I purchased the shoes from her. She then waited until the very last day to ship, claiming that the Tradesy shipping kit was not sent until 7 days after my purchase. The shoes themselves were as described.
Date of experience: April 21, 2021
I have the same opinion and rating for Tradesy as a seller. I start using Trasedy 02 years ago and they were very good at that time. After a year, they become worst and worst. They increase commission every year and also charge 2.9% as transaction fee to bank account. Starting this year 2018. They will hold the seller' earnings up to 21 days for security purpose. All are not true. Any buyer who read my complaints, please let everybody know when Tradesy take money from your account. I believe that they charge the buyer right away or within 04 days only for inspection. And then why Tradesy will continue keeping the sellers' earnings for 21 days when they got money from buyer.
Date of experience: January 26, 2018
It's hard to find good customer service these days. It seems like everyone es excuse is due to COVID... but there are plenty of businesses like Tradesy who are responding to questions, inquiries, problems, etc, on the same day!
Date of experience: February 12, 2021
Good experience except that what I ordered I was unable to get. The reason being the items were listed on the website, but when it came down to get them they were already sold. Updates would help. But overall the shoes I did receive I truly adore. To let the owners know they will have a good home. Thank you very much.
It was okay, wishing they had a phone number.
I saw the shoes pop up and had to check them out and I am glad I did.
Shoes were the reason.
Date of experience: April 27, 2021
Date of experience: April 19, 2021
Tradesy was great to deal with - quick and easy. You find what you are looking for in a few small clicks. They follow up and make sure you received the item and are satisfied. Excellent customer service!
Date of experience: August 10, 2022
I found my favorite Tory Millers, that are no longer available, on tradesy for a fair price and brand new. I ordered and they shipped super fast. Brand new in box with dust bag - highly recommend tradesy!
Date of experience: July 4, 2022
I can tell tradesy is trying to do some damage control. There are a ton of fake reviews written by them. They can steal money right out of your pending at any time. They took money for a pair of my shoes that they claimed weren't authentic and then went on to sell the shoes through one of their user names. When I asked about my shoes they aid the seller never sent them back. They are thieves so watch your earnings, they can take money from you at any time. It takes 35 days to get paid and have the money transferred to your account.
Date of experience: May 10, 2018
Love the filter options. User friendly UI as well on mobile. Additionally, the products I received were shipped immediately, I received them both within a few days and they were exactly as described. Will definitely buy again!
Looking for high quality designer items at decent price
Date of experience: February 7, 2022
Terrible experience. Finally received the shoes today after more than 10 days.
Inside the sole of one shoe was caked on dried food with multiple hairs stuck to it. Really gross.
If it wasn't for these shoes being impossible to find I would be rejecting the shipment. I will take the shoes to be professionally cleaned
Not thinking I'll trust shopping at Tradesy again. I have never had this experience with the Real Real :(
Date of experience: March 19, 2022
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
What a nasty, greedy agent this Tradesy is, which does absolutely nothing for the money! They make me to pack and ship and all my items carefully described as this miserable Tradesy also keep telling me the same thing, everything described very good and no mistakes on my description. But their demeaning returns go viral! I received used leather goods accessories with the lipstick and perfume smell in them! What a greedy, miserable agent TRadesy is! Like everything worse, greedy and stupid in this country became popular and likable same with this Tradesy - agency! They only milken money providing nothing for the sellers but to destroy their stuff! I have returns of 5-6 times of the same items!
Date of experience: December 9, 2019
I found a pair of shoes I loved that happened to be discontinued. I looked everywhere on eBay, Poshmark and then finally just Google for my size. I found it on Tradesy. I purchased the shoes and several days went by and I heard nothing. Then I get an email that my purchase was canceled because the seller "no longer has the shoes." WHAT?!?!? I tried to request more information about how this happened and no one ever replied to me. I also haven't received my refund yet either. Do yourself a favor... do NOT buy anything from Tradesy! It's AWFUL! You also can't rate a seller for a negative experience so there's no reason for them not to do it again. Just DON'T!
Date of experience: September 2, 2020
Seller was fast to respond to questions. Fast shipping too.
Love the coat. It has two spill marks on the front of the coat. It makes it look dirty. This was not mentioned in description. It can be cleaned, but was just unexpected for such an expensive coat. It would have been easy to clean before shipping.
Aside from that happy with the purchase.
Had what I was looking for at great price.
Date of experience: December 9, 2021
My seller was fantastic at communicating and helping to fix the issue with the shipping - stuck package. Tradesy was great and filed a claim to get it moving and I received the package in just a few more days. Only drawback, there were a few nicks on my item that did not show up in the product photos, at least I didn't see them.
I recieved emails in response to my problem.
Because it had the particular object I wanted at the lowest price.
It was a hard to find color.
Date of experience: September 28, 2021
Great! Simple and found what I was looking for at a great price. Shipping was very fast.
Only thing- items that cost over $500 should automatically have 'signature required' delivery. I live in NYC in a building with no doorman and these were just left in the lobby. I can sort of deal with that if it's cheap Amazon order but not with Louboutins!
Price and variety
Date of experience: April 26, 2022
Quick and easy ordering/shipping. I was a bit hesitant about ordering from this website, because I was not sure about the authenticity of the products. I lost my Fendi sunglasses in an Uber and wanted them back. Saw them on Tradesy and ordered them. They are the real deal.
I am a happy customer and my order arrived in less than a week with Fed Ex.
Date of experience: August 1, 2022
I feel like a fool. I found several identical rings on-line, including the seller's website, for ~$1000. 00 less. More angry with myself than anyone, but unhappy with the fact that the seller clearly knew the price of comparable rings. Too bad... Having spent nearly $100,000 through Tradesy in the past year, Rebag did a good job with other aspects of the sale and I would have done more business with them.
Date of experience: February 14, 2021
Hi Stephen,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Van Cleef & Arpels Ring (28576467) order, we're so sorry to hear about the trouble regarding the price! Do know that because we are a peer-to-peer marketplace, this gives our buyers the advantage of reaching out to the sellers directly to see if they are willing to negotiate the price! This also means that we give sellers the ability to price their listings as they see fit.
However, many of our sellers are more than happy to lower the price, especially if there are similar listings of the same item at lower prices! All you have to do is send them a message by clicking the 'Ask a Question' button on the item page. This will open up an email-like queue between you and the seller, where you can both discuss and finalize a price.
Regardless, we're terribly sorry for the trouble here. As a valued member since 2019, your feedback is very important to us making improvements where we can. We hope we were able to address all of your concerns, but if there’s anything else you need please don’t hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I was a little hesitant to buy anything worn or used without actually seeing it but, Tradsey has made me a believer, I can honestly say that I'm very impressed with the quality of their products and I can testify to the quality and conditions of the items sold by them. Thank you tradsey that a fashionista like me can still look fabulous on a budget.
Date of experience: February 27, 2018
While my other experiences with Tradesy were excellent, this particular seller was less than stellar. Seller claimed to send purchase 3-5 business days. Wasn't thrilled as other sellers shipped the product immediately. However, at 5 days and without receiving any tracking number I contacted the seller asking if it was shipped? She replied it was shipped that day( 6/18) ordered 6/12 and would receive 6/24 Just received today 6/27. Don't think she shipped that day at all!
Had good experiences in the past.
I was unable to locate the size for this particular shoe anywhere else. Saks only had size 6 and the store didn’t carry that style, was discontinued
Date of experience: June 27, 2022
Hi Carrie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are terribly sorry for any delay in the shipment of your item! We know how frustrating this can be, which is why we always offer sellers easy ways to ship as quickly as possible using our FedEx prepaid shipping labels. Regardless, we have notated your feedback and will follow up with this seller to ensure delays like this don't happen in the future.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Their website is incredibly frustrating to navigate. Want to sell something but need to take some photos and add them later? They say they save drafts but fail to identify where. Want to preview the write-up? Fine, it's easy to edit but then no indication how to get the posting up. Want to get in touch with someone, anyone, at the company? No email or telephone are posted. When it all works it's fine but I really resent the run-around. Is it that hard to make a more user friendly site? Arghhh.
Date of experience: October 19, 2021
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear that you were having some trouble with the listing process! Do know that our tech team is tirelessly working to provide a more seamless and easy process for our sellers.
If you need assistance with creating a listing please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We certainly appreciate your feedback and are so sorry you have had this experience! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I was looking for the Tiffany Ziegfeld heart and after looking at frankly to many on the different sites, I came upon the one from Tradesy. Something about the wording or the info made me believe that it was trustworthy. I have never ever bought on EBay or any of these resale sites so I was holding my breath. I didn't need to. The package arrived as described - in perfect condition and just fabulous. The seller and the site are an absolute credit to doing these transactions. Will certainly be looking again!
Date of experience: March 24, 2021
Tragedy was easy to use, understandable, and sent just enough emails to let me know where my order was at without cluttering my inbox. The dress I ordered had pictures of the model wearing it off the rack. The dress that I got had a big rip on the side and along the back. Lucky for me they're both along the seam and I know how to patch them up, but the inside of the dress also has a stain which makes me question if it was cleaned before being sent. For the price I paid I would much prefer not receiving a used/damaged good, but that's what I get for not adding the buyer insurance
I’m trying to be more sustainable, especially with dresses that are for special occasions/will only be worn once or twice. With that in mind, Tracey’s was great to search for nicer clothes that could retain a second life.
I have a wedding to attend and wanted to wear a cute new dress!
Date of experience: June 4, 2021
Hi Jen,
We recently received your feedback and wanted to follow up with you!
We are so incredibly sorry the item you received wasn't in the condition you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or damaged, they can file a misrepresentation claim within 4 days of delivery.
If in the future you require any assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy and one of our sellers.
I really appreciate you bringing this to our attention, I can't believe this has been your experience with us. This is far from the experience we want our buyers to have, and extend our sincerest apologies.
While it is a challenge to prevent situations like this from happening, we do try to monitor user's behaviors when we can, so this feedback you provided will certainly help us in every way.
If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!