- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I received my item quickly and it was as described. Minimal damage. The item is nearly new! I definitely think it's a little more aged than it led to in the description. True to size and great condition. I highly recommend buying from the dress project.
Because of the authenticity and high response rate.
I really think the pictures did a great job in helping me pick this item. I understand that this is a sample and will have visible wear on the beading and so forth. The affordability is unmatched as well. I got luck that this is true street size 4.
Date of experience: November 3, 2021
I was hesitant to order off of tradesy—But boy I am so happy that I did, I got a wonderful deal on a gift for my sister's birthday present! I'm very happy with the fast shipping. This was my first purchase, but definitely not my last!
Date of experience: June 23, 2021
First time buyer. Not going to lie, spending that kind of money and not exactly sure what you are going to get in the end is a bit scary. Luckily, my purse is close to brand new! Love it and look forward to showing it off...
Like the bags they offered and the prices..
Wanted it for travel
Date of experience: February 10, 2022
The seller was quick to answer my messages and was even faster to send out the item. I haven't used Tradesy to buy things before this and mostly have just browsed, but it was a great experience so I'll definitely keep using it!
Products used:
Jumpsuit
Date of experience: April 20, 2021
This was my first purchase with Tradesy. Such an amazing bag for an incredible price! It's in excellent condition and a great bag to add to my collection. Will definitely be shopping on Tradesy more often! And the seller was so nice :)
Date of experience: December 29, 2021
These shoes were just as described! They arrived quickly and are just gorgeous! I am more than pleased and will shop Tradesy again! The shipping speed was wonderful, the packaging was safe and the amount of communication Tradesy offers is comforting! Thank you!
The show style, quality, size and brand!
Date of experience: June 16, 2022
The description of the Chanel hobo bag was misrepresented because it failed to describe the handle, which was not made of leather but a black hard plastic material. It looks awkward, feels uncomfortable and when you put it on your shoulder it squeaks.
I've emailed my issues yesterday, but I haven't gotten a response.
I like your products for the most part, but people should not omit important details about their producut.
I like most of your products, overall.
Date of experience: October 10, 2021
I recently sold a Louis Vuitton backpack valued at over $2k on tradesy and the transaction was completely seamless. I had an excellent buyer who communicated with me after receiving the item who made the experience pretty great. 4 days later I could withdraw the $ straight to my account. I recommend this site! I was hesitant as I usually stick with ebay, and have done well there, but Tradesy was great!
Date of experience: December 15, 2015
I love the items I receive from shop hers however the delivery time has to improve. I will be more apt to use other sites like Tradesy and Yoogis closet just for that reason. Most sites don't debit your card until the item has shipped, however, I have purchased items as much as $1200 from shop hers, in which, my credit card is debited immediately and for up to 2-3 weeks there is no sign of the item being shipped. That's bad business. Not happy with that at all.
Date of experience: March 23, 2015
I have been selling good quality clothes online for about 2 years - trying most sites a few times including Poshmark, Vinted, Tradesy, Facebook, eBay. Tradesy is my least favorite. The seller tools are weak There's no way to engage to get more views, and my least favorite is it takes 2/12 weeks after an item has been received by the buyer for them to release your money - why? Tradesy got their money, the buyer got their item and yet the seller is that last to get paid? Not thanks. I removed the rest of my items for sale. I'll stic with Poshmark.
Date of experience: February 25, 2017
I ordered shoes that I have yet to receive, despite selecting a next day shipping option. Their phone systems are down when you call. I'm feeling scammed. You get what you pay for and I should have payed full price. I'm out $100 and don't have anything to show for it and can't get a response from them. Shop elsewhere my friends!
The shoes came! The box was fake and they were the wrong size! Still can't get a hold of tradsey! SCAM!
Date of experience: February 4, 2016
Shopping was great and the bag is super nice. It was being sold as brand new so I don't know why the tag was separate plus I noted tiny dots inside and outside as if someone wore it maybe once or so. I will keep it as close to brand new but not sure if that's truly the case. If it was used it should have been posted like that and price lowered.
Date of experience: July 16, 2022
I'm not sure if I received the correct pair of pumps! I thought I was ordering a silver pair of Christian Louboutin; when they arrived I was not able to open because I'm dealing with a death, but this morning the box says ivory. They do not look like the pumps in the pictures... much lighter almost white in person look. With only one day left to return I don't have time for this right now. Plus, as I look on the seller's website it looks like they have another pair of pumps that's what I thought I ordered.
Date of experience: March 21, 2021
Hi Sonya,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I absolutely apologize if you felt like you did not have time for this. But do know we take item misrepresentation claims very seriously, and any seller found with a pattern of this will be removed from selling on the site.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
Absolutely terrible experience. Customer service agents repeatedly stonewalled, even when speaking with supervisors. Placed an order without submitting a discount code and 28 minutes later asked for it to be applied or order to be cancelled and they refused. Unprofessional and poor customer service. Never buying from them again
Date of experience: November 20, 2020
Hi Gus,
Gosh, we're so incredibly sorry for the negative experience you've had on Tradesy. This is far from the experience we want our guests to have, and extend our sincerest apologies for the inconvenience here.
I can completely empathize with your frustration; I oftentimes forget to include promo codes when I shop and it is certainly infuriating when they're not able to apply it towards my order.
Regardless, this certainly does not take away from the experience you've had with us thus far. For the trouble, I went ahead and issued you $75 in Tradesy site credit. This amount never expires and will automatically apply to your next order. While this may not have been the greatest first impression, we hope that you'll give us another try soon.
If there is anything I can do to make your next experience better, please do not hesitate to reach out to us!
The quality is acceptable, however very disappointed it didn't include original Channel Sunglasses case,
If I knew that, I would not probably purchased it. Pretty disappointing considering the price.
Sorry, will not use your site again.
*******@gmail.com
Date of experience: January 29, 2022
Hi Ania,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry for any disappointment regarding the accessories not included with your purchase. Please know we ask sellers to list the accessories in the description of the item if they have them available to ship with the product. If they do not list them as "comes with original box and dustbag" then we can not hold them responsible for not packaging the item with said accessories, we know this can be disappointing, which is why if you are not fully satisfied with your purchase we do offer a Return Policy! You can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you in looking over the listing or helping with a return. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered 2 bags. One order got canceled beyond my control and the one that did come wasn't exactly as described. Hoping I can return it without a hassle as this whole experience has been a disappointment.
Date of experience: May 5, 2021
Hi Ashley,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies.
We understand it is an inconvenience to spend the time it takes to find the right item only to have it arrive and discover it is different than the listing suggested. Or to have the seller cancel the order. While it is a challenge to prevent situations like this from happening, we do monitor seller return and cancelation rates. This helps us keep the site as healthy as possible for all users.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance with this return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Outstanding transaction from start to finish. I was nervous about using a new website but decided the boots were worth the risk and placed the order. I received them today and couldn't be happier. Very smooth process.
Date of experience: May 28, 2021
I found a bag on the site that I have wanted forever and was very reluctant to chance the legitimacy of the site. Despite extensive research isn't enough these days. I decided to make the purpose and my credit card immediately contacted me regarding a "suspicious" purchase and was convinced the end result would be a large credit due to the return policy. Well! Sometimes there that rare 100% customer service experience. The bag arrived in half the time estimated, the packing was impeAWccable, there was NO smell (which is SO rare!) and the bag was exactly, even better, than described and represented by the photos. I am so surprised and pleased! Do not hesitate to make a purchase from Tradesy! #FLAWLESS
Date of experience: September 21, 2022
And was nearly impossible to finally get and order to go through the site locked up and froze didn't give consistent format and I also had to call my bank and get a code of yours that my bank had never heard of your system is highly flawed and I will never shop with you again it took more than a week to finally get the. Order to go through completely. Very disappointed
Date of experience: September 9, 2022
Arrived so quickly! This bag was priced so well for the condition. There is patina on the leather, but it is all in tact, not cracked around the rim etc. Just as pictured! Doesn't have an odor of smoke or perfume, I was so relieved! I would buy from this seller again!
So many options available for the bag I was looking for. Prices offered were very competitive for preloved handbags. Tradesy items are highly visible on Google.
I have wanted a Louis Vuitton Noe for quite a while. It is large enough and classic. This item's leather and canvas were in good condition. The inside was clean.
Date of experience: May 11, 2022
Fast shipping! However, a packing list or note from Tradsey as not included in my order; only the product. I recommend including some sort of statement or packing slip informing customers that the product was received and shipped from the Tradsey warehouse and the product has been inspected to ensure authenticity.
Date of experience: May 16, 2021
Be very cautious when ordering from this site. Any one can post anything and sell anything. The site does not check the product before its sent out nor do they take the pictures or write up the description. Its your responsibility to make sure the product is authentic and not fake.
Date of experience: December 16, 2015
I purchased a Louis Vuitton for 2348. 00 the package was never delivered to my house so the seller took a claim out on the bag and got a refund from the post office so now he getting two payment... I been contacting tradesy and seller about my refund but no response from tradesy and seller telling me to contact them about the refund... I will be filing a lawsuit for my refund... I never had a problem with Tradesy until now
Date of experience: January 8, 2020
I've searched high and low for this exact pair of Tory Burch ballet flats. They are no longer in stock anywhere. I discovered them on Tradesy for probably one third the original cost. The seller was upfront about the condition of the shoes. I purchased them and was pleasantly surprised by the gorgeous shoes, the simple ease of the transaction. The seller provided me with a tracking number and the shoes arrived promptly. Excellent transaction! Great seller. Huge bargain!
Date of experience: March 10, 2022
They determine and confirm authenticity a handbag that I concerned authentic via pictures, emails. They are not as they advertised is " send it to us to verify authenticity, roundtrip shipping on us." I had to go to AD store to verify authenticity by myself. Bulls**t commitments. Never Trust this website.
Date of experience: March 18, 2021
Hi Eric,
Thank you for providing this feedback!
Tradesy authenticates every item listed on our platform using a combination of advanced technology and human expertise. With years of experience and data to inform our systems, and millions of happy buyers, we are able to detect replicas with 99.7% accuracy. This ensures that our customers almost never receive inauthentic items.
In the rare cases that a buyer has doubts about the authenticity of an item purchased on Tradesy, we will pay for you to ship the item to our headquarters for a rigorous in-person authentication. If the item is found to be a replica you will be refunded in full.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!