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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I bought these for my wedding in two weeks. I am grateful for how quickly they shipped but I am disappointed with how much work I am going to have to put into cleaning the top parts off (there are parts that are turning orange at the toe... seems gross but for sure seems like something that should have been disclosed by tradesy.com).
Date of experience: April 5, 2021
I enjoyed the shopping overall, the only reason why I gave the rating of a 4 instead of a 5, is because the authenticity tag was cut off of the scarf. That is a big reassurance when purchasing second hand, it puts the buyer at ease. I didn't obviously realize this before buying. I would've given the transaction a 5 star if the tag was still there. The buyer did a great job with packing, and they were a quick shipper which I truly appreciate!
The promotion offered on the products I liked.
I liked the scarf, and it seemed to be in good condition for the price.
Date of experience: October 7, 2021
I purchased a pair of designer pants that were clearly used, cleaned, and pressed to sell. They looked like they were literally from the 80's, yet the photo that was advertised was of a sleek designer pant. In any event, I returned the item and the seller personally emailed me and said, "SHAME ON YOU..."
What kind of business is this?
First and last time shopping on Tradesy.
Date of experience: October 24, 2015
Hello Jen,
Thank you for your review. I apologize for the negative experience that you had with your seller on Tradesy. We do the best we can to ensure that Tradesy is comprised of the best buyers and sellers out there. It is feedback like this, that will allow our Trust Team to remove sellers who are being overly aggressive.
That being said, I encourage you to give Tradesy another chance as we have your back and would very much love to keep you as a customer.
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.
I was a little hesitant about making the purchase online but I received my shipment today and was very pleased with everything. The seller even included a nice little hand written note in the box. My only issue was with the delivery time, it was obviously outside of the control of the seller, but I would not recommend shipping with FedEx their customer service was terrible. Regardless, the overall shopping experience was great and I do believe that i will be shopping with the site again.
Date of experience: March 22, 2022
Since I bought my Fendi clutch on Shop-Hers, I've purchased a few more things. A beautiful pair of heels for my 16 year old and my 18 year old's prom dress. We live on the westside, and my daughter and I actually went into the headquarters to pick up the Giorgio Armani gown that we bought for prom. They let her try on the dress, which fit perfectly, and the ladies in the office were so sweet. They stopped everything to make my daughter feel like the belle of the ball! They oohed and ached, offered suggestions for shoes and a clutch. The dress was a steal, absolutely what the photos looked like, and I don't think any other girls at her prom will be wearing Armani.
All in all, it was another great experience with Shop-Hers!
Date of experience: January 25, 2015
I want to let future potential customers know that the sunglasses I bought from their vendor SunOptic are fake. Good fakes but still fake (I compared them side by side at Nordstrom). I should have know better but believed Tradesy's claim that merchandise is authentic. Shame on me. Buyer beware.
Date of experience: January 19, 2016
I purchased the most gorgeous Stuart Weitzman's every. The looked brand new and I paid about 1/2 the price I would have had I paid for them in a store. Great shoes, accurate depictions, and my seller got them to me in just a couple of days. I highly recommend this website!
Date of experience: June 12, 2017
The selection is fantastic and you can find discontinued and rare items with very detailed descriptions of the item. If you have a question, please ask them, as you will receive a very quick response. Extremely happy with my experience shopping and ordering from Tradesy. Thank you!
Date of experience: September 16, 2018
This was so fast and easy to present my wife with something beautiful. I have not seen the purse in person but hopefully my wife enjoys it. As diamonds come from seemingly uneventful carbon, I hope this is a purse that wife enjoys and sees as valuable.
Purses that are authentic but slightly used; it’s a nice upgrade to thrifting.
Date of experience: February 6, 2022
Great - it went well, no problem. Did a google search for the shirt I was looking for and saw this site pop up. I went ahead and bought from Tradesy for the first time, and everything went extremely smoothly. I am totally satisfied with my experience and will buy from here again.
Because it had the blouse I wanted to buy.
Date of experience: October 11, 2021
On Tradesy I found a pair of ballet flats, used, in the style I wanted that I couldn't find new. Their condition is as described--as good as new. They cost about half what the brand charges. They were packed carefully with a sweet note and shipping was fast. Thank you seller and Tradesy!
Date of experience: September 4, 2022
Ordering was easy. But the ring I received was totally different than what I ordered. It was not a misrepresentation. Clearly there was an error in the fulfillment/sending of the correct ring.
So far I have contacted *******@tradesy.com requesting a refund and instructions on returning this item.
I received a quick generic reply and was told they will contact me with further information on my return request. So far, so good.
I liked this ring.
I like the ring I ordered and the price was reasonable.
Date of experience: April 29, 2021
Hi Suzanne,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for receiving the wrong item.
I noticed that one of our Member Care specialists reached out to you via email with instructions on how to return as a misrepresentation claim. However, I see you haven't filed a claim yet for the Silver Blue Navajo sterling pilot mountain turquoise ring.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or they received the wrong item entirely, they can file a misrepresentation claim within 4 days of delivery.
Below I have provided instructions on how to return as a misrepresentation.
Please go to your Purchases page on your account (https://www.tradesy.com/your-purchases?page) and click the “Request Return” button on the item you would like to return, then select your return reason ('misrepresentation claim").
Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST. Additionally, we can be reached at Team@tradesy.com 7 days a week. Any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
GOOD! Quick and straightforward.
I liked this ring.
Date of experience: April 22, 2021
I was scared and totally ready for bad experience but some amazing things came out, excellent customer service and fast delivery, I am glad that there are some good people and business are still existing.
Date of experience: May 11, 2021
Used Tradesy for the first time a few days ago... what a stupid idea that was. Received the item I ordered today-not what I expected! I will definitely be returning this item & NOT returning to this site & it gets better read they only offer a website credit? Yeah, NO THANKS! Who wants to buy something else again that won't be what I they expected. Tradesy will not be getting my business ever again. Very disappointed with this site.
Date of experience: January 3, 2017
I have only purchased one thing here but it was a perfect transaction. A great bargain, super-fast shipping, and the item was just as described and very well packaged. I will definitely shop here again.
Date of experience: February 13, 2015
The website is very easy to navigate. My experience was very positive. Photographs of product clean and well represented. Purchase was easy, questions addressed immediately. Sellers provided updates and answered questions in a timely manner.
I was offered a $25 new customer discount but it did not appear at time of check. The reason being that I made the transaction from a different computer than the one I did my search from. Once I called and explained the situation, I was given a credit towards my next purchase.
I was looking for the same Ferragamo shoes I already own in gold suede, in the burgundy suede. I was happy to find them on your website in my size.
It is a shoe I am familiar with regarding sizing and comfort. It was a specific buy based on a specific search for color, size, style and designer.
Date of experience: April 3, 2021
Very easy to buy, website very easy to navigate. Photographs of product clean and well represented.
I was looking for the same Ferragamo shoes I already own in gold suede, in the burgundy suede. I was happy to find them on your website in my size.
Date of experience: March 25, 2021
I had to reorder both items because sellers decided to cancelled orders few days later withdrew sales. I was waiting on merchandise. I was extremely disappointed. Sellers should've sent me a message with brief explanation
Date of experience: April 16, 2017
Bad news! I ordered a john hardy bracelet advertised as a 8"bracelet. When I received it was 8" bracelet! Received return label from Tradesy and sent back asking for return to be out on my Visa card! They gave me a credit online and advised me that the bracelet was represented correctly! NOT! I have been trying now for 3weeks to get resolved and no response.
Date of experience: April 17, 2017
So thrilled to have added this limited beauty to complete my collection, and for a great price! Shipping was insanely fast and item was authentic and as described. Very happy with my purchase! Thanks :)
Date of experience: August 7, 2022
Finding an item that has great value for the asking price can be very challenging. The asking price for most bags, in relation to their obvious used, wear and tear condition is on the ludicrous side, for sure. Found 1 great bag for a decent price, but 2 others weren't so great. Think twice and pay close attention to all pics!
Date of experience: September 7, 2022
Do not buy from this site. They sell fake items and when you confront them, they never get back to you. This was my first purchase and I would warn anyone who wants to buy at Tradesy at your own risk. Also, do not buy from the seller "Monaco"! He sells fake stuff and does not communicate with you, so basically your money goes to toilet! And all you get is a fake bag! It may be easy to shop but these people do not care about you or your money! They just want to scam people with fake products! They have horrible customer service. Have never seen a worse customer service like this and will never buy from Tradesy!
P. S: Should have bought from Real Real. They have great service!
Date of experience: December 3, 2017
Was excited to find a jacket I had been looking for for a long time, but the packaging was delivered opened! The seller did not take the time to package it correctly. And it smelled so disgusting! It stinks of nasty cigarettes! And there was used tissue in both pockets. When the seller had said it was never worn! Liar! This seller should not be able to sell on this website anymore! You cannot say clothing is brand new, when it stinks of nasty cigarettes! Awful experience through trades! Will never use your website again!
Found it through google
Date of experience: October 7, 2021
I wish that tradesy was the company that it claims to be, but I love consignment shopping. The service is the WORST. I have been in line to chat with someone for over and hour, and I am still number 7. I tried to send and email, but when I click send there isn't a message confirming that it was sent. The website advertises a phone number, but if you click on it, it directs you to email and chat! I have had 7 purchases with them and two have been terrible, one item never even arrived!
Bottom line - it's a gamble every time you shop there
Date of experience: October 21, 2016
Instead of having every color of the same model of anything, it would better serve the consumer if the model were listed with the color options all in one choice. I only found this bag because I kept scrolling through and found that it came in other colors. NOT the best user friendly organization.
I had a credit
Date of experience: May 13, 2022
I have been buying off of Tradesy for the past four years and I have no complaints. I have placed orders at other online consignment stores however Tracey is one of my favorites, coming in at tap two. The products are always delivered in a timely manner and I always receive what I expected.
Past history of ordering Without any complaints.
Product was a birthday gift from my boyfriend to me
Date of experience: April 12, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about the condition of your Christian Louboutin order - especially if it was for your wedding! Do know that while we have a strict 4-day timeframe for returns, you are still within that 4-day timeframe and can request a return. Tomorrow 4/9/21 will be the last day to make this request. Just head to your Purchases page and click the “Request Return” button and follow the steps from there.
If you find you need assistance you can call us, Monday-Friday from 8 AM-1 PM PST, and any of our specialists would be happy to help - we can also be reached at team@tradesy.com.
If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!