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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Get more quality for the money. Just hope I get to use my 1st order discount on my gown. This is great so far. Nice people selling. Great finds. Fun hunting. Just wish you could check what you want to buy without having to go back in to put them in the basket. Like Itsey.
Date of experience: July 5, 2018
I have vivid memories of seeing this bag displayed in the Forum Shops of Caesar's Palace in Las Vegas when this collection was released. I have thought about this purse for the last twenty plus years! Not only did I get this dream bag but it was quick and easy. The bag was in the mail literally less than 24 hours after purchasing the item and the product came with all the goods, dust bag and certificate of authenticity.
Date of experience: August 3, 2022
I can spend hours on this site adding items to my wishlist for my entire family! I don't care about what's in season. I care about what I love and there are so many items on sale and at discounted prices. There are brand new items never even worn! I love this site and highly recommend it to anyone who loves designer styles and think they can never wear them. I'm waiting for my items now and hope there are no issues. I love that they have a return policy and guarantee of authenticity. No more department stores for me!
Date of experience: May 11, 2018
I have NEW, NEVER BEEN USED Waterford listed on Tradesy's site. For some reason, when you click on the listing, you are knocked out. When I attempted to call Tradesy, I got a recording that they are only available Monday through Friday. Really? I sent an email to inquire. I received an auto reply that I would receive a response within 24 hours. It has been 48 hours and I still have not received a reply. Be careful if you list with Tradesy. They make their own rules as they go along.
Date of experience: March 27, 2017
Shopping is fine - the seller squeezed my bag into a fed ex mailer- folding it in half. I buy from grad set all the time and this is the first time I've received such bad shipping/mailing - especially for an item over $1000. The bag now has a crease in the front pocket.
I like the option to pay less for items I want.
I love Gucci
Date of experience: September 10, 2022
I only received the shoes in a regular box in one dust bag. I would've preferred box for a brand new with tags purchase. Also the order was canceled originally because the seller said that Tradesy reduced the amount without her permission. I purchased them again and used code for $100 off.
Date of experience: May 12, 2021
The men wallet I purchased was as described by the seller amazing quality brand new with the box. The only negative thing is I message the seller about a day for me to receive the item, didn't received it I send two other messages and never got a reply back. I wanted the wallet for a present and had to wait two days after to give it.
Date of experience: May 3, 2021
Tradesy is my first experience with a selling/buying website. So far I've just made three purchases which I'm satisfied with. My attempt at a fourth purchase resulted in a return because I was sent the same-looking bag but a lot larger. I was allowed a return for credit on the website.
Date of experience: May 26, 2019
This site has gone downhill. I used to buy and sell here regularly until their percentage started to increase. From 9% to 12% to 17%?!? They want 17% of MY earnings from MY designer goods just to post my handbags on their website.
They also changed their return policy. Before, if your item was returned, you still received your pay and Tradesy would keep and sell the item on their website. However, now if you sell an item, the buyer can return it, YOU LOSE THE SALE and the item is returned back to you. I don't feel comfortable sending my designer goods to people and then having them returned without knowing if the item was used or switched out with another item. Tradesy claims to inspect the item, but other users have noticed their items are not being returned to them in the condition it was sold. All of this is why I will not longer buy or sell on Tradesy and neither should you.
Date of experience: July 2, 2020
It took way to long for seller to ship $1300 Chanel belt that I way over paid for. I am ok with the price but two weeks to receive not ok. I also sent seller to messages and no response. Only after calling Tradesy's phone number did I get a response.
Customer Service person was excellent. Very helpful and contacted seller, received item 2 days later.
Tradesy had the item I was looking for.
I love Chanel and hard to get items.
Date of experience: December 16, 2021
The dress appears to be in new condition, with the tags still on, but I have never seen a dress more wrinkled. It was rolled up into a ball and put in the box. Other than that, everything was great... I would just be more conscious of packaging in the future.
Date of experience: October 6, 2021
First time using Tradesy. Super easy withr Affirm. Got a great pair of Angela Scott shoes. I forgot to update my address so I called Tradsey to help. My shoes just arrived and everything worked out great. Super impressed with the customer service I got. This could have been bad news but it all worked out great. Thanks so much!
I was looking for a pair of Angela Scott shoes where I could save a little money. Found exactly what I wanted. First time user.
Date of experience: September 14, 2021
I bought a dress on Tradesy.com. The description said 'New'. When I received the dress, it looked like it was 100 years old, with yellowish color instead of white. I tried to return it, but the representative said that the image displayed the discoloration, which was not true. Also, how the dress could be sold as 'New' if it displayed the signs of yellowish fading color?
Date of experience: October 22, 2018
I have about 15 leather bags, most of them are Kate Spade. My very favorite Kate bag is discontinued, and I was freaking out. I knew I'd need a back up bag once I wore my original one out. One of my friends suggested Tradesy and I was lucky enough to discover a great price for a brand new Kate Wellesley Elena bag. I'm so happy!
Date of experience: April 18, 2021
The seller and Tradesy were flawless with this sale. The bag was authentic and brand new. Absolutely beautiful. It broke my head that it did not fit. Buying and selling with Tradesy is always smooth sailing. Their return policy and process are easy and went smooth.
Tradesy is an authentic trustworthy website!
I’ve been wanting the Gucci Belt Bag for a long time. With this upcoming trip to Dubai it would be perfect and the additional discount was irresistible.
Date of experience: March 20, 2022
Recently I sold an expensive jacket on Tradesy. After about 2 weeks I received an email from Tradesy that my jacket was being returned with no explanation. Also, I'd like to mention that I paid $15.00 to ship the jacket to the buyer. After calling Tradesy, I was informed that they've changed their policy. So if you sell, you have to accept the item back for any reason. Tradesy never mentioned this new policy or that sellers had to now pay out of their own pocket to ship items for them to be returned. I've closed my account.
Date of experience: April 13, 2020
This is our 2nd purchase from Tradesy. My husband just bought me a cross body bag, and it was like new... I don't think it had ever been used before! My seller was Sher, and I am in love with my new bag.
Customer service is awesome, I love how they show the pics of all over the bag you are interested in. Will buy from this site again...
Date of experience: April 16, 2018
I love how thorough Tradesy is with their photos and descriptions of the items they offer. From a simple wallet to a high end bag, they each are given the same quality and attention to detail. You don't have to worry that what you're getting is not as good as described. In my purchases, the items have been as good or even better than they were described! I like that alot!
Date of experience: April 26, 2017
I purchased a ring and everything went so very good! The seller was very nice we texted back and forth and she sent the original sales receipt and the beautiful ring wrapped very nicely with a really sweet note! Can't wait to get it sized and start wearing it! It is beautiful and the pictures don't do it justice'. So glad I found this site.
Had a ring I liked
Date of experience: August 5, 2022
I made the mistake of trusting the Tradesy promise of only selling authentic bags or the buyer gets a full refund. No Go! I bought a Celine Medium Frame Bag from Tradesy a few days ago. It is definitely a fake. I sent it back to Tradesy for an inspection and I was sure I'd receive the refund. Nope! They claim it's authentic! I'm 100% certain it is not because I compared it to my authentic Celine Medium Frame Bag that I have at home that was purchased from the Celine store and the Tradesy bag is not the same. I am now pursuing getting my refund through other means. I strongly advice only buying cheap inconsequential things on Tradesy. Don't waste your money and risk getting stuck with something counterfeit and/or a store credit.
Date of experience: June 5, 2018
I Love Tradesy Items. I do all my Christmas Shopping here, The prices are affordable on all their designer items. My family love their gifts and think I paid a lot for them. The only thing is I wish I had know about them sooner. I waste a lot of money at the Louis Vuitton Store. I will continue to do business with them. Tradesy Rock!
Date of experience: January 4, 2019
This was my first experience purchasing on Tradesy. The Tradesy customer service rep, Maria, was responsive and solution oriented which I appreciated.
It look 8 days for my item to ship with no communication from the seller. I purchased on April 5, my card was charged on April 5 and my confirmation email said it would arrive between April 8-11. In reality, it arrived on April 14. Again, still so communication from the seller.
The merchandise is beautiful and as described so it worked out well in the end. But, overall, it was not the best experience.
Date of experience: April 14, 2021
Hi Maria,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy.
Tradesy encourages Sellers to communicate directly with their buyers especially when there might be a shipping delay. We understand this purchase was made with the intent of being received much sooner. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I am happy to hear our Member Care Agent was able to provide you with accurate updates and the Valextra shoulder bag you received was as beautiful as you hoped.
If there's anything else we can do to make your experience better please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Without notifying sellers, Tradesy changed their return policy allowing buyers to return an item for ANY reason. I got a message that the item I sold was being returned because it didn't fit, even though it was correctly described. If I had known of the change in policy, I would have immediately removed ALL of my listings, but that's exactly why we weren't notified of the change. What a horrible way to treat a longtime member (now former member)! Never again will I be caught off guard with a company that operates in such a shady, unethical manner! Officially DONE!
Date of experience: May 18, 2020
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.
Date of experience: May 11, 2021
This was my first time buying a luxury item used so just buy my nature I was a little worried about it. I was pleasantly surprised to see that my product is exactly as represented in the pictures and the transaction and delivery was smooth. I am extremely pleased and encouraged in case I decide to do this again.
Date of experience: February 28, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. Where we have seen tracking delays become more common due to the pandemic, the holiday season, and severe weather conditions it is still not the experience we want our buyers to have.
Additionally, we try our best to encourage sellers to communicate directly with their buyers. In situations where you might be having a hard time reaching a seller, we are more than happy to contact them on your behalf. We sincerely apologize for the inconvenience this has caused you.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating.