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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Good! I'm appreciative. Thank you so very much! I'm hopeful to be able to order again sometimes much later. I do appreciate the vendor and her customer service and quality merchandise. Thank you for certifying as well.
Date of experience: March 11, 2022
Exactly as described. FedEx is the problem they said the attempted delivery but didn't and didn't redeliver and didn't update me on status. Please trades I use different method but besides that seller and product were great.
Discount on purchase
Wanted something within my budget that was still in good condition
Date of experience: April 20, 2021
Product was sold as like new. A like new product should be exactly that like new. The actual product looks good I would consider it to be in great condition. Where the product fails for me is in the presentation / packaging. I received a $1000 purse wrapped in bubble wrap inside a regular box. No paperwork, no manufactures box nothing to even authenticate the product as legitimate. I am reaching out to the manufacture to confirm the legitimacy of this item as we speak.
The guaranteed to be authentic product.
Like New condition "allegedly" and price
Date of experience: November 20, 2021
Ordered the Tom Ford: Lost Cherry and was surprised at how fast it shipped. It was supposed to arrive on May 21, but it came two days earlier. The fragrance is authentic. I've always wanted Lost Cherry, now I finally got it, thanks to Tradesy!
Because of the ability of making monthly payments thru Affirm. I dont have to pay hundreds of dollars at once in a dept. Store or some store online, when I can make monthly payments, thus saving more money in my bank acct!.
Because this product smells so sexy. Been wanting it for like 2 years or more and finally got it, thanks to Tradesy, and Affirm! This fragrance is very popular and sells out in some places I looked and even won a beauty award, at least what another online store showed.
Date of experience: May 19, 2021
I am very happy with the website, the functionality and the ease of ordering and returning. Some of my items were thinner fabrics and different fit than how they appear on your site. I have been only somewhat satisfied with what I have ordered based on how it was described.
How they appear on the site and based on specific needs.
Date of experience: October 1, 2022
I've ordered the item on 10/24/2021. It took forever to arrive - finally arrived on 11/10/2021. I bought the item for birthday gift but it didn't meet the birthday since it took more than 2 weeks. In addition, it seems to be that box was re-packaged (?) - the box had two Fedex labels, one label was cut off from some other cardboard box (with address to me) and slated under the new Fedex label. Not sure what happened during the shipment because there was no explanation. It doesn't feel good that if the box was re-packaged by 'someone' after the shipper shipped because I'm not sure what other people touched the item.
Item that I bought was 'New with Tag" condition; however, the item didn't have a tag. It looks new condition but it is not with tag. I specifically bought new with tag condition so this was also little disappointment.
I had credit from my previous sales, and also it guarantee authenticity.
Was looking for light tote bag.
Date of experience: November 10, 2021
Hi Sachiko,
We recently reviewed your feedback and wanted to follow up with you.
We are so sorry to hear of the shipping issues that transpired with your purchase, we know how unnerving this can be. Please know you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to inform you of any tracking updates or status changes that we can see.
In regards to your item coming without the tag - this is definitely disappointing and we sincerely apologize for any inconvenience it has caused. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.
It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I was p, easantlt surprised by how quickly my purchase was shipped and received. The item was exactly as described—although quite wrinkled when I received it. I‘m pretty sure I‘ll get a or of use from this purchase.
Date of experience: January 8, 2022
They should work on seller communication I sent few messages that weren't answered by the seller for a week and also ignore the fact they say seller usually ships within 3-5 days it's actually 10 days to ship
My only comment is I tried to reach out to customer service as status of my purchase was awaiting seller confirmation for few days after placing order and I was asking if the item already exist because I wasn’t getting any answer from seller also when it should be shipped, they replied quickly but saying the reached out to the seller and asked to cancel the order on my behalf !!!!! Like why !! I just needed an answer is item already there and when it will be shipped I didn’t ask for cancellation
Date of experience: January 15, 2022
Hi Hend,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and a seller on our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
And we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. I know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.
In regards to our Shipping Policy, we do give the seller a maximum of 10 days to ship out the item before it is eligible for cancelation, however, we see on average sellers shipping within 3-5 days of confirming their sale. I am terribly sorry if a seller was delayed in shipping an item to you, we know how disappointing this is and are always here to reach out to them on your behalf to inquire about their shipping timeline. Just let us know and we will be happy to assist!
It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
When I started shopping at Tredasy, I did not know what I was getting for my money. I was afraid shopping on line because I heard so many stories. I've decided to take a chance with Tradesy. I ordered one item to make sure I like what they are selling. I was very satisfied. Good quality. Since then I became a Tradesy customer. The staff is very professional when I need help.
Date of experience: May 16, 2017
First purchase was a disaster. I was so excited to find a brand of shoes I liked and acknowledged like new meant they may have been slightly worn, but this shoes will go straight in the garbage! They are not like new and need to be repaired if I choose to wear them. If I had come across them at a garage sale for 50 cents I wouldn't have bothered, that are that bad!
Date of experience: July 16, 2017
I ordered a fossil bag, when it arrived I notice right away that it didn't look new. It suppose to be a new bag, but the color looked so dull. I kept putting it in different light and it just looked older and older. I paid 159.00 I should have brought in store and paid the full price. Lesson learned. Be aware and watch what you by. Not a reliable site
Date of experience: December 6, 2018
The product was as described and the seller was very helpful. I had trouble trying to order the item.the website kept saying my cart was empty and I couldn't resolve the issue until after the holiday. This potentially would make a customer lose out in purchasing an item.
very helpful and polite
Had the item I wanted
Had been looking for that specific item
Date of experience: June 10, 2021
I have ordered numerous times from this site and never had any issues. I also order from Canada you gotta be aware of the currency exchange. Most of the items that I have ordered and receiver were exactly as described. It takes awhile to ship the items sometimes but I usually receive the items within a week. I also love the fact that you can negotiate with the seller.
I always make sure that I properly examine all the items and ask for more pictures if necessary.
So far, I haven't been dissapointed.
Date of experience: November 15, 2015
I saw the bag on the site and it was very well priced. It was described as good condition with some wear marks and light scratches, but all the pictures were very clear. I purchased the bag and it shipped the very next day. It arrived on schedule (within a week) and was in excellent condition. I love my bag and will definitely use this site again.
Date of experience: December 16, 2021
This was so much fun! I actually found a site that has a GREAT reputation, guarantees authenticity of merchandise and has REALLY good prices! Contacted many sellers and they were quick to respond and very informative about their products. ALL were exceptional nice!
I will shop Tradesy again and again!
Date of experience: May 23, 2017
I really love shopping on trade system, especially when I can't get to the store to shop. I usually shop on line anyway, because I live a distance from all department stores. But anytime I'm on tradesy it's a pleasure. I would invite all to try shopping on tradesy just once, I know you will fall in love with it too.
Date of experience: July 23, 2018
First time experience with Tradesy and it turned out to be a great one starting with an order and receiving it! Great customer service and my shoes look like they never been worn. The description did say like new and it was true. Amazing! I feel like they are brand new shoes.
When I was searching for the shoes Tradesy showed up showing what I was exactly looking for.
I saw it on someone and I really liked how the shoes looked.
Date of experience: November 29, 2021
I purchased this item as a gift, so I will not know if it is acceptable until christmas. After I received the package, I examined the bag and it seems to be in good condition as described in the listing and has an authentication tag.
Date of experience: October 28, 2021
I bought a pair of shoes in November, paid for them and waited for delivery. In January I complained and asked for my shoes. Tradesy answer was: your shoes were delivered on December 6th. They never were. I was never given a credit or apologies or nothing.
Last summer I got Escada skirt, which suppose to be a size 8, the skirt arriving was a size 12. Of course no return, because I live in Canada.
Date of experience: January 22, 2018
Quick and easy, wanted this bag for over 15 years, it is near perfect, and the time was right. The pics on the site hit the nail on the head. And delivery from the time of purchase could not have been quicker... One pleased customer
Had what I wantef
Date of experience: March 8, 2022
I purchased a LV handbag which turned out to be too small. I found out their return policy is no returns only exchanges. I tried to find something else to purchase but their inventory is very old and picked over. Also, much of their inventory is overrpriced. Gucci tennis shoes are less at Gucci than on their site. Buyer be ware.
Products used:
LV handbag
Date of experience: March 29, 2021
Hi Christina,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I do apologize for the confusion around our return policy. A buyer can return most items within 4 days of delivery for style/fit reason and they will receive site credit which never expires and can be used on the entire Tradesy site, it does not have to be used at the same shop you originally purchased from.
I can completely understand how frustrating the returns process can be. If you have any suggestions on how we can improve this process, please do not hesitate to us know and I can definitely share them with our returns manager. We're always looking for ways to streamline and improve our processes.
I have been shopping with Tradesy for a couple of years and overall I've been happy with the experience. This year I did have a order canceled when I looked at the sellers store I noticed that they hadn't completed any orders in the past. There has also been an increase in the number of items cross listed on multiple platforms.
Date of experience: March 22, 2021
I've been on the look out for a Louis Vuitton Trousse 28, most are damaged or dirty inside. Searching the Tradesy site I found an offering that was described as in good condition at a reasonable price. I made the purchase and the item was in my hands within days. Very easy to navigate the site, purchase and receive the item.
Tradesy had the item I was searching for in good condition at a reasonable price.
I was looking to add to my travel bags.
Date of experience: May 18, 2021
I have been selling on Tradesy about 2 years and I never received any complaint from the customers. This is a website where sellers can sell clothes, accessories new and used. In their policy, Tradesy always said knockoff is a big no no. But sometimes, things happened, it is out of control. I just want to say Tradesy is a trust company where you can have a free listing and a small percentage charge. About shipping, it is depend on the sellers, not Tradesy, but if it does, it worth because they have a very nice shipping kit.
Date of experience: May 3, 2016
My purchase with this seller was a refreshing experience. She answered my questions right away and the shipping was immediate. The skirt is lovely and it arrived nicely packed for protection and with beautiful floral stickers and an embellished card. It is obvious this seller takes pride in her shop and appreciates her customers.
Date of experience: July 2, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Yvonne,
We recently reviewed your feedback and wanted to follow up with you.
We're so happy to hear that you've received your purchase, we hope you love it! Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know.
We want to do anything we can to make each experience worthy of your best possible rating!