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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Just bought and got delivered a vintage high-end watch from Tradesy, all went very well. The price was right, purchase process, communications and delivery all worked fine and smoothly, and the product was just as described.
I'm quite happy with this experience with Tradesy, very recommended!
Date of experience: August 8, 2022
Terrific site. I like how Tradesy kept in touch with me the whole time including when a package shipped and when it was slated to arrive. I also like how Tradesy is checking to confirm I received my package. I will definitely purchase from Tradesy again!
Date of experience: January 5, 2022
I'm so happy to find this bag! I got it very quickly and in time for my next trip. This is my first time showing on Tradesy and it has been a good experience. I got an authentic bag in great condition at an attractive price.
The CSR was great. She understood my concern, addressed it quickly and provided the response I needed in a reasonable amount of time.
The site has a great reputation and a broad array of products by designers that I like. Customer service is responsive, respectful and competent.
I like the style and the size of the bag. It will force me to carry only what I need. It will be great for vacation and I don’t need to bring a dozen other bags.
Date of experience: July 16, 2021
I'm so happy to find this bag! Can't wait to receive it!
Date of experience: July 14, 2021
I signed on with Tradesy after the founder did a segment on the CBS morning show. As soon as I registered I received a discount coupon to purchase on the site - driving sales - that's good. However they advertise they want all brands but they only promote the couture stuff. Banana Republic, Zara, H&M, J Crew, Ann Taylor, Etc go elsewhere. I'm removing all my stuff!
Date of experience: April 9, 2015
Hi…. First, this is my first time ordering through the website and not a good experience at all. Delivery was late, suppose to arrived 12/4 and received today 12/7.
Then the product description is wrong 14x7x2 from seller…. Received more like 7x4x2. I could have bought a new one from Nordstrom for the same price.
My sister mentioned the site
My wife was looking for a Ysl camera bag and for her Christmas present.
Date of experience: December 7, 2021
I was very disappointed when I received the clothes I ordered. Of course, I like the design because I chose it, but I found a hole in the back of the clothes. What is this to the seller? How do I fix it? Why isn't the picture marked? When I said it, he talked about me as if I were a strange person and treated me unpleasantly. I could get a refund, but I liked the design, so I decided to repair it and wear it, but if there were any of these unpleasant sellers who didn't take pictures, I would never want to buy it here again and had a very bad experience.
Date of experience: February 12, 2021
Hi Eunhye,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We're sorry to hear about the trouble regarding your Pant Suit (25652496) order, especially if it arrived damaged. Unfortunately, I see that the item has surpassed our 4-day timeframe, which unfortunately means that we are unable to accept the item back as a return.
Regardless, we'd hate for you to keep an item that did not fully exceed your expectations. While our options are somewhat limited, please feel free to contact us at your earliest convenience at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be more than happy to assist!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I initiated three withdrawals that never reached my bank account. Despite sending Tradesy my debit card statements showing proof that I never got the transaction, Tradesy customer service refuses to reinitiate a transfer. It's been two months and I'm getting bounced between departments telling me to talk to my bank (which obviously says they never got my transfers) and that there's nothing they can do about it. Today I requested a telephone call and they said they only write emails. They are cheaters and phonies and do not protect their customers! This is not the way a business should be run!
Date of experience: March 10, 2017
I've browsed the site after creating my account for months. Finally I decided to make my purchase. The site was easy to use. I received appropriate communication and not excessive emails. My purchase arrived timely and in good condition. Thank you!
Interested in trying!
Date of experience: February 16, 2022
Great customer service. Fast shipping. Customer service rep answered my questions thoroughly and I was able to actually speak to someone not a recording. And I also got a great deal on a Louis Vuitton bag I've been eyeing for awhile
Date of experience: March 22, 2021
This site is wonderful! Great low prices, fast shipping, and good clothing, shoes, etc. I love to shop on this site. I am also a seller, because, I believe in Tradesy! Come on and shop, you'll be a believer as well!
Date of experience: November 7, 2017
We ordered an item from Tradesy and it arrived without any paperwork regarding the price paid and any information regarding returns incase we were not satisfied with the product. After reviewing the product we elected to return the product because it was not exactly what we wanted. In trying to make the return to the company, after emailing them several times outside of the 4 day return policy, we were finally told they would not accept the return. We could not possibly know their policy since they never provided us any paperwork with the shipment. This is not the way to do business. We stopped payment with Amex and will place our comments on Facebook and with the Better Business Bureau.
This is not a company top buy from.
This is a very disappointing transaction. We buy from many online retailers and have never had an experience like this before.
Date of experience: January 10, 2018
My order was shipped to an incorrect location with no explanation as to what occurred. Thankfully, I received a full refund on the order - however, the shoes were for an event and I have to find a new pair of shoes.
Date of experience: July 3, 2021
Hi There,
We recently reviewed your feedback and wanted to follow up with you.
Firstly, we are so terribly sorry to hear that your shoes were shipped to an incorrect address, we know just how disappointing this can be. Typically when we see the item being shipped to the incorrect zip code it’s because the seller mixed up the tracking number with a different sale. We have since spoken with your seller about this to make sure it does not happen again. In the meantime, we're happy we could get your purchase refunded so you could find shoes for your event! Please let us know if you would like us to send you some replacement options that are comparable in style and price and we would be happy to do so.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. We want to do anything we can to make each experience worthy of your best possible rating!
I wish I knew the zipper part of the purse was ripped all the way across the bottom: ( I don't recall seeing it on the purse description. Anyway, I have to have a "working" pocket area in my purses, especially ones that cost me that much, so I am returning the purse! Also, wish I could get a refund instead of Tradesy credit as now I'm leary about buying something else on-line. However, I know that's the Tradesy policy so hopefully I can get something soon once my account is credited.
To save $$$ on the purse I want by finding a used on in good condition and I saw that the Real Real didn't accept returns on the items I was interested in.
I want a bag like that and it appeared to be in good condition and it was except for the torn pocket inside: (
Date of experience: January 27, 2022
I purchased a Johnny Was duster. It came very quickly in perfect condition. I love it. The seller wrapped it up so beautifully that I thought it was a birthday present. Thank you for going the extra mile to make this purchase so special. I greatly appreciate it.
Date of experience: May 8, 2021
I love the item I ordered but the shipping was so ridiculously slow. I would like to have been able to pay for upgraded faster shipping. It took about 8 days to get my order. When I order from luxury name brand stores I get complimentary expedited shipping!
Products used:
Wedding dress
Date of experience: September 23, 2021
I am a jewelry seller and fairly new to this site.So far everything has been great experiences and wonderful coustomers! I have been reading some of the reviews and I see a lot of unhappy ppl I am so sorry that some of you have experienced bad sellers on here I try to be as honest as possible about my jewelry and refuse to sell junk when someone orders something from me i really want them to be happy with their order. I just hate that ppl get on here and mess ppl up where they don't trust the good ppl that are selling on here we are out there. I don't have big fancy experience things but I do have pretty things and so does many other ppl we're not all bad I would never hurt someone that's buying from me! I'm so sorry for the bad ones on here and for the ppl that's been hurt but I promise I'm a good seller and so far I love my coustomers and this site@ fantastic kays
Date of experience: February 3, 2017
Continue to find the great bargains on Tradesy of things that I like an am able to buy at a reasonable price. I have purchased from this seller before and her things are always nice. Thanks to the great sellers and to you Tradesy continue the good work.
Date of experience: April 8, 2017
Great price and product was like new. Shipping was faster than expected. Only took about 5 days at the most. I actually sent the first product back that I ordered because it was extremely too large. Looked like a computer bag. Return was easy as well. Tradesy received the product back from me in literally 3 days and I reordered using my credit and received the product back in 5 days.
Tried a new company.
Date of experience: December 24, 2021
I was able locate an item I've wanted for many years and the process was fast and seamless. Above all I love that I was notified on every step of the process which was very important to me because it's not an item I could just buy again.
It authenticates its products and has a great selection.
It’s been an item I’ve wanted for years.
Date of experience: December 24, 2021
Very good - I thought gold chain strap would be a little longer but all info was given in the description. I probably did not pay enough attention to that - I actually thought it would be a cross body bag which would be great - but I am ordering a blush pink leather strap to attach to the bag - in order to wear it cross body if need be.
I was thrilled that the designer bags were being offered at lower prices. Still SO expensive, but much better than in the stores at regular prices.
Oh I guess I have curiosity about the prestige of a designer bag; how much better is it really? Well I will find out when carrying this bag. Very pretty, cute and stylish.
Date of experience: November 17, 2021
It was very easy to shop on Tradesy. The pictures were accurate, the price was fair and the item was delivered quickly. Once I received the item it does have some tiny pressure marks on the front flap of the bag that were not there previously based on the photos. I believe the bag should have been cushioned more during the shipping, which came directly from the seller but I decided to keep the item because I like the bag and I still feel it is a good purchase.
Date of experience: June 28, 2022
This is my first purchase. I bought an authentic Louis Vuitton shoulder bag. I hope the reported condition is accurate. I love that I can return it for a Tradesy credit. That helped me to buy on the Tradesy web site. I also appreciate that it only takes a few days to arrive. I hope that this is only the beginning of many satisfying transactions!
Date of experience: May 19, 2017
The seller said she was on an extended cruise when i purchased a Christmas gift for my wife. I didn't get a response until a few days before Christmas. The seller didn't mail it out until just before the new year. At least she included a nice book that my wife would enjoy. The dress was in great shape, as advertised, and it looks great on her.
Date of experience: January 3, 2022
Originally I had an issue with earrings but Carolyn was very attentive and resolved the issue very quickly. Overall good comunicación, great customer service and amazing earrings. Would definitely buy from her again.
Plenty of items to choose from.
It’s a gift my wife wanted for a while now.
Date of experience: December 12, 2020
I am impressed with this site. Tradesy. I had googled Vintage Ralph Lauren Purse and this site came up with pictures of purses. I placed my order and recieved in a a couple of days. Will def order from here again. The purse was just what I wanted. Has an old smell to it that I am not to happy about but can live with it.
Date of experience: April 29, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Ronald,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your first order! This is far from the experience we want our customers to have and would love to make it up to you.
Please know we strive to have a very efficient purchasing and shipping process. It looks as though there were indeed some Fed-Ex delays on your package and we sincerely apologize for this inconvenience. We also know how upsetting misrepresentation can be for items delivered that may have been inaccurately listed by a seller. Please know Tradesy is a peer-to-peer marketplace that does offer returns. We set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.
Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!