- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I purchased a Cartier Must 21 from Tradesy early April of 2017. The first time I took a shower with it, it broke and the water leaked into the watch. I notified Tradesy and they informed me that they would not help because it was passed warranty time. Fraud is not a warranty issue.
Date of experience: June 1, 2017
Within a few days of ordering, item appeared in a wrapped box at my door in the outstretched arms of a fed ex delivery man. I havent opened the box yet but it says it came from tradesy. Keeping it wrapped up as a future gift for a future occasion
Date of experience: May 3, 2022
Ordered my item as a gift and was concerned with getting it on time. I contacted the Seller and they had my item shipped right away to make sure that I received it on time. Beautiful item, great communication and overall great customer service. I'm sure my mother/friend will be delighted with her gift.
Date of experience: November 1, 2021
The jacket is exactly what I was looking for but the size was not true. I ordered it larger than needed to accommodate for bulky sweaters underneath but it was cut extremely small and won't zip without anything bulky underneath. The seller sent it out in a timely manner and the quality is great.
Date of experience: January 26, 2022
Wow, and I'll say it again backwards "wow"! I love this site! I have found my dream items here! The added plus is that all of my purchases have been brand new! Shop here and join me in their AWESOMENESS!
Date of experience: August 22, 2017
Poor turnaround time for reply and action from seller. Seller didn't ship until the 7th day but after checkout it showed estimated delivery of May 5-8 and that sellers usually ship within 3-5 days. Website must make it visible to buyers that sellers are given 10 days to ship so not to set an expectation from buyers.
Contacted seller for me by sending a message.
Had the item I liked.
Like new condition
Date of experience: May 11, 2022
I don't recognize this new-age Tradesy! A whole different online store experience then I originally started dealing with in 2010. Just like others; as soon as the company grows, their thirst changes. No more I ordered a product on February 28 and as of today March 20, I have not received. Instead of sympathizing with my situation and trying to resolve, the Rep went on about what a wonderful seller the Japan-based seller is for their company... as if that individual was immune to the rules. In fact, Tradsey never discloses to the buyers that the rules are different for international transactions. Their service is the worse. I found Fashionphile! When this fiasco is resolved and I get my money or my product... deuces... I'm out! No more Tradsey
Date of experience: March 20, 2020
I love Shop-Hers! The items found on the website are great and affordable. I've sold a couple of items through Shop-Hers and it is such an easy process. I definitely will recommend Shop-Hers to my sisters and friends.
Date of experience: June 29, 2015
I ordered a pair of Roger Vivier flats--flats I had already tried on at Neiman Marcus, but wanted to get good deal on online. I knew the size I needed--a size 5. The shoes they shipped were MUCH larger than the size represented on the website. There is nothing on the shoe to indicate the actual size. Now Shop-Hers wants to deduct a restocking fee and make me pay my own shipping to return the mislabeled item?!?!?! I'll never purchase from them again.
Date of experience: May 12, 2015
Beautifully wrapped with a professional looking touch.
The item was good, however the safety clip, that deters theft was still attached. That was difficult.
It would have been 5 stars if the thief clip wasnt on the garment.
Date of experience: March 31, 2021
My purchase arrived very quickly, it was packaged smartly, and my item which was a bracelet was beautiful and in mint condition. I not only will continue to be loyal to Tradesy, I will also follow this seller.
Date of experience: March 4, 2021
I have never ordered from Tradesy before so I was reluctant at first but I am glad I did. I am very satisfied with my product. The shoes were described accurately on line. Also the delivery was quick.
I have not been able to find the pumps that I wanted in burgundy anywhere else. Tradesy had them.
I have Valentino stud pumps in nude and love them. I always wanted the burgundy ones but I was not able to find them. I was very pleased to find them at Tradesy.
Date of experience: November 3, 2021
Tradesy is a horrible company! I've sold on many sites but this is the worst! I see that in the last week Tradesy has flooded this site with fraudulent positive reviews! They previously had a 1.2% rating so please disregard these! Tradesy I has very unethical practices and customer services lies to their members! They will suspend your acct when they owe you money, just to avoid paying you. This is due to their company being in financial disaster! They claim to have authenticators but they make many errors and only decide based on them keeping money. They will send an item back and keep the buyers money so the buyer only has site credit. You will never get a refund on Tradesy, only site credit. This company has changed their terms of service without notifying sellers and buyers. The payout timeframe is so horrible, you won't get paid for over 30 days if you do at all! Just stay away and sell on Poshmark or EBay.
Date of experience: November 15, 2020
Hi Kay,
We're so sorry to hear that you've had a disappointing selling experience with us. Rest assured, all reviews are being provided by real users in real-time.
If you'd like to provide your direct email address or a recent order number we can follow up with you directly to see what we can do to help restore your faith in the Tradesy marketplace.
We've also made recent improvements to our payouts timeline since we know this has been a pain point for some sellers. We look forward to your reply and the opportunity to help resolve things for you.
Strawberry Fields was kind enough to answer every single question I had about an item I was interested in and answered in a very timely manner. I very much appreciated that and I made the purchase. Thank you!
Date of experience: May 9, 2018
These older coral earrings from the Jay King line are in perfect condition and look lovely! They arrived extremely well packaged and very quickly after the purchase. Hope to buy more Jay King from you in the future!
Date of experience: April 29, 2021
I sold a sweater on this site but I was traveling and apparently I shipped it one day past the deadline, therefore they credited the buyer back for the sweater, but it was already shipped so I contacted Customer service asking for either my money or the sweater back which we could see had been delivered by the tracking info and they said there is nothing they can do as the sweater shipped a day late. Long story short, I sent a $100 sweater and have neither the money or the sweater back and the REFUSE to help! Just completely washed their hands of me with no offer to do anything about it. I have never encountered worse service in my life.
Date of experience: June 30, 2017
Dont do it! Tradsey sets up fake guidelines for product returns citing, "fair market value," then doesnt use the term on their own sales! Eventually, the BBBureau will catch up with such awful practices. Shame on you tradsey!
Date of experience: October 2, 2019
The jewelry I just purchased is jewelry that I lost 3 years ago and was / is extremely sentimental to me. I have been looking for it ever since thinking that whoever had it would most likely eventually sell it. I finally found it!
Found my jewelry after google searches.
Originally belonged to me.
Date of experience: October 20, 2021
Payment page has a lot of bugs forcing me to reload the page multiple times. It also took longer for the shipper to send the dress than I was originally quoted. Other than that, the dress is great and as sold to me.
Date of experience: October 21, 2021
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear that you were having some trouble with the checkout process! Do know that our tech team is tirelessly working to provide a more seamless and easy process for our guests.
If you need assistance with checking out please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We certainly appreciate your feedback! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
The seller was communicative, the coat however did seem dirty/used. And smelled like perfume. For a coat that has never been worn. I will have to get it dry cleaned. If I had known it was worn I would not have purchased it
I saw the coat pop up up in my search
It was a coat that I wanted
Date of experience: October 28, 2021
I bought this purse for my mother. She loves blue, but wanted a shoulder bag. However, when she saw the purse, although not a shoulder bag and larger than her preferred size, she wanted to keep it. The quality and condition are exceptional.
Date of experience: May 28, 2021
I did receive the bag in a timely manner however, I did notice the bag strapped seemed to be glued on. I immediately contacted the seller and they basically told me to take the issue up with Tradesy not a good first experience...
* Tradesy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
My friend has this same bag and I fell in love with hers but couldn't find it in any store. After searching I found it on Tradesy and crossed my fingers when pressing buy now. To my surprise, when I unwrapped it I was in total awe at the perfection of this bag. There was nothing evident that reflected it had been a pre-owned bag. I scored with this beauty and am beyond happy.
Date of experience: May 25, 2021
FRAUDS! This wasn't my first purchase with tradesy, usually smaller less pricey items. Then I decided to buy a pair or "gently used" Louboutins. The listing clearly states that the seller put "red rubber soles to protect the sole for wear" only to find out that the seller actually cut away the whole sole and replaced with a rubber sole. When I disputed the purchase, since it was clearly not what was advertised they claimed that's how you protect the sole, by cutting it out. Makes perfect sense. Save your money, they're frauds!
Date of experience: February 26, 2019
I have seen a lot on complaints on their Facebook page, however I do notice that it ended up being deleted/hide the next day or two. So yes, they obviously didn't want other ppl to see their complaints and trying to hide it, only showing good comments or reviews to cover their bad side. For me this is very unprofessional company would do. If they are confident, they wouldn't have to hide. It's should show ALL (good & bad) comments, do ppl can decide if they still want to go for it. But if you just delete the bad and only showing the good or not so bad ones, this is very shady. I wouldn't recommended a shady company like this one!
Tradesy has super low rate here, however they have high rating on trustpillot, ppl are saying they pay for good or fake reviews there, it seems to be true!
Date of experience: March 2, 2017
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Leslie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear the seller did not ship out your item in a timely manner. Per our Shipping Policy, as you mentioned we do give sellers 10 days to ship, however, we often see them provide a tracking number within 3-5 days from confirming a sale. That being said I have notated your feedback for our Product Team to review in the hopes we can streamline our services to be more efficient for all.
Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!