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    Tradesy

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Tradesy

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Overview

Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.

  • Service
    508
  • Value
    260
  • Shipping
    264
  • Returns
    103
  • Quality
    3597
Positive reviews (last 12 months): 100%
Positive
18
Neutral
0
Negative
0
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25,530 reviews

163
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How would you rate Tradesy?
Top Positive Review

“My first time using Tradesy's”

Valera s.
5/2/24

This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.

Date of experience: 5/1/24
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Top Critical Review

“Chic Finds is a bait and switch vendor”

Lisa H.
5/6/20

I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.

Date of experience: 5/6/20
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Reviews (9,864)

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Reviews that mention popular keywords

customer service (601) shopping experience (115) return policy (93) site credit (58) bank account (37) delivery time (37) mint condition (31)
Thumbnail of user michelleb3605
Massachusetts
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

The seller was super helpful and expedited a NEW pair of Gucci wedges.
I received the item a day and a half after my purchase.
It was from California and I live in Massachusetts.
You couldn't get more polar opposite in the states if you tried.
I would have given her (Clair) 10 + stars if it was available to me.

Date of experience: April 30, 2022

Thumbnail of user alisiam17
New York
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

This was my first time ordering from this website and I was a little skeptical (as I am with any website that I'm purchasing from for the first time) needless to say I will be back. Smooth transaction, fast shipping!

Reason I chose this business:

Browsing the internet

Reason I chose this product:

I’ve been looking for this belt bag for a while now and I’m so happy I found it, thanks to tradesy!

Quality

Date of experience: May 2, 2022

Thumbnail of user lisam2902
Florida
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

I have been watching the listing for some time and was ready to make the purchase. I asked questions and received the information quickly. I made my purchase received it in good time and I absolutely love it. Gave her an excellent rating! Well worth the purchase and brightening my luck with something new for spring!

Date of experience: April 14, 2021

Thumbnail of user arii
California
1 review
2 helpful votes
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September 20th, 2018

Buyers beware
This company steals your money without products.
They took money, make customers wait, wait and wait for nothing.
The customer support center is SO difficult to reach.
They strains your time and energy. Never buy from this company.

Date of experience: September 20, 2018

Thumbnail of user khaleelaha2
Virginia
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

I have been wanting this bear for awhile, but I could never find it at an affordable price until I searched the Tradesy website. Thank you to the seller! It is absolutely beautiful! I am very grateful for the price I was able to buy it for! Merry Christmas!

Date of experience: December 14, 2021

Thumbnail of user taraw319
Texas
1 review
0 helpful votes
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March 8th, 2022
Verified purchase

I would suggest listing where an item is coming from. When I received the shipping confirmation and tracking information I was immediately concerned because it was coming from China. If i had known that was the bag's location I would not have purchased from there. Because of the concern I paid to have it independently authenticated.

Date of experience: March 8, 2022

Thumbnail of user a.s2
New Jersey
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

This was a very smooth and easy transaction. The seller, Clair80, was great and shipped very promptly. She also packed the shoes with care and personalized touches. These are small things but made me feel like I was purhasing from a boutique, not the impersonal internet! The merchandise is in perfect condition and complete with original box, dust bags, tags etc. I would buy from Clair 80, and Tradesy, again.

Date of experience: March 11, 2022

Thumbnail of user nulln14849
North Carolina
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Quick and easy ordering. The necklace arrived quickly and was as described, in perfect condition. I am very happy with the service from this seller. I have not ordered from Tradesy in the past and look forward to ordering again.

Reason I chose this business:

Friend sent me pictures of necklaces.

Quality

Date of experience: June 12, 2022

Thumbnail of user mikeyy1
Maryland
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

The item was received as stated. The bag is in very GOOD condition. Though there were a couple of spots in the lining, I was able to clean it. It looks as if the bag was barely used. I am very pleased with the product and will purchase again.

Reason I chose this business:

The website is welcoming and easy to access. The items are listed in an "easy-to-search" format. The product that I searched for is authentic as listed.

Reason I chose this product:

I donated my blue Gucci bag to a charity several years ago and a few years later, I regretted doing so. So, I started searching for a similar bag and though I found a very similar style (at Tradesy), it was over my budget. Therefore, I purchased the same color vintage bag (just a different style). Now I have a complete set: bag and wallet.

Quality

Date of experience: July 12, 2021

Thumbnail of user denises797
Arizona
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

The seller was great and communicative about when my item would be shipped and expected to arrive. I appreciate the attention to those details. The only concern I had was that the box my item was shipped in was too big. When I received my package there was a big whole/ opening on the side of the box and the plastic bad my item was in was sticking 1/2 way out. I do not have a pic. To demonstrate. My only recommendation would be to use a smaller box or package to ship thinner/ smaller items or put enough padding around the item to help keep the package's integrity. Thank you. I do hope to shop with seller again.

Date of experience: February 16, 2021

Thumbnail of user claudasiag
New York
1 review
13 helpful votes
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September 22nd, 2015

I sold a designer bag on shophers.com August 30,2015. It's almost 30 days later. I still haven't received my payment. The bag sold at $725 and they take 18 percent. So why haven't I received my payment as of yet. I had emailed them and Blair responded with sorry for the delay. Since then I have been emailing and calling that BB shopher.com number. I left a messages and no one has responded. I entrusted in this business and now I am fearful to ever do business with them again. I need my payment. Order number 408-*******.

Date of experience: September 22, 2015

Thumbnail of user emmat340
Oregon
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

I've been looking for a michele watch for a long time, and found the perfect one one tradesy. What i like most about it, is guarantee of authentication and not purchasing through a private seller with the chance of buying a dupe for the price of a real piece. The shipping was insanely fast, and my item is just as described. Thank youuuu!

Reason I chose this business:

Reliability

Reason I chose this product:

I have wanted an investment piece without purchasing retail price. Tradesy gave me the opportunity to do that

Quality

Date of experience: August 23, 2022

Thumbnail of user lisaf1643
Illinois
1 review
0 helpful votes
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November 3rd, 2021
Verified purchase

I bought a jacket from a store and it was expensive and too small. I checked Tradesy and found the same brand jacket in a bigger size, for less money. It arrived in under a week. I saved $100 and got the jacket in time to take it out of town with me this weekend.

Date of experience: November 3, 2021

Thumbnail of user beths36
North Carolina
2 reviews
8 helpful votes
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March 14th, 2015

I listed two items and the promise is they will clean up your photo within 24 hours. One was, the other was not and after two inquires and two weeks I removed both items. The excuse was they use a third party and it won't affect your sale anyway and "tell your friends." So, friends, they don't honor their promises. They don't care or resolve concerns.

Date of experience: March 14, 2015

Thumbnail of user catk18
Kentucky
1 review
0 helpful votes
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October 30th, 2021
Verified purchase

My order came in a very timely matter, w/in just a few days.
The items arrived packaged well and required a signature.
The item itself is in "brand new" condition - I feel it is in better condition than the description suggested.
The variety of merchandise that I was specifically looking for was incredible.
This is my 2nd purchase with Tradesy and I plan to order again in the future.

Reason I chose this business:

Based on price

Reason I chose this product:

I was specifically looking for a LV wristlet. So I got exactly what I came to the site looking for.

Quality

Date of experience: October 30, 2021

Thumbnail of user mandyd8
Virginia
1 review
9 helpful votes
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December 3rd, 2015

I've made 3 purchases from Tradesy so far and I am going to send the last one back for them to authenticate for me because I think it might be a fake (Chanel bag). My first 2 purchases were great and the items were authentic. When I signed up I read the fine print and it clearly says if it's fake you get a refund if you don't like it you get store credit so I don't understand why some of the reviews are so bad. If they authenticate my 3rd purchase than I will have proof from them and I'm ok with that.
Update:
So Tradesy confirmed that my item was authentic... however I chose the store credit option because I just wasn't happy with the bag's size and the lining having been replaced bothered me. I purchased another bag that is authentic but a little older and I am very pleased with that purchase. I would say that if you are buying something that is a very high priced luxury good it's worth getting it authenticated outside of Tradesy... at least for your own comfort.

Date of experience: December 3, 2015

Thumbnail of user pamelaw1595
District of Columbia
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

Delivery was on time.
I was not very pleased with the bracelet, it is very short. I have a very tiny wrist and the bracelet fits too tight. The length is probably 6 inches, so the charm doesnt hang low. I bought the bracelet for myself however I will have to give it to my granddaughter. Seller needs to be more specific in description of item for sale. If I had known upfront the size I would not have made this purchase.

Date of experience: August 22, 2022

Thumbnail of user jessicaw394
Massachusetts
1 review
6 helpful votes
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March 20th, 2019

As a seller and buyer, this place is an scam. As a seller they keep your fund for over two weeks and refund sales for the minimum reasons so the seller is never protected from buyers that change their minds.
As a buyer they sale FAKE items, so beware of purses and jewelry. This woman and her business are just disgusting. Taking my business to The Real Real.

Date of experience: March 20, 2019

Thumbnail of user nicoles172
New York
1 review
0 helpful votes
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April 24th, 2017

I have over 8,000 feedback on ebay with 100% rating as a seller.
I tried tradesy to see what this site is about.
I sold an item on tradesy $800.
Item delivered to the buyer.
Buyer sent confirmation message on tradesy. He is keeping the item.
This means sale is completed & confirmed.

Tradesy did not release my money.
Tradesy said I Need to wait the full 5 days and then need to wait another 5 business days for my money to hit my bank account.

Understand tradesy takes their commission as soon as your item is sold.

Tradesy is growing into a big company but cannot handle their overhead.

This is a huge problem for a business.

To protect yourself

If you sold items on tradesy and you are waiting for your funds,

Take screen shots of the item you sold, with the date sold and the tracking # with the date & time of delivery.

Call tradesy 10 times if needed.
Do not back down until you get your funds.

Date of experience: April 24, 2017

Thumbnail of user dianew90
Idaho
2 reviews
0 helpful votes
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May 23rd, 2018

I have now made 3 puchases from Tradesy, and they were all quite easy. I had to return a pair because of the size, and it was a very simple process. Each item was exactly as advertised, and of high quality. Thanks, Tradesy!

Date of experience: May 23, 2018

Thumbnail of user triciag15
Florida
1 review
8 helpful votes
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September 16th, 2017

The Selling fees are ridiculous, and upon completion of your sale, you then have to pay them 2.9 % of your money from which they have already taken their cut just to transfer it to your bank account. Addictive to the completed slight, it then takes them 4-7 business days (after they have held your money), just to make the transfer.

Date of experience: September 16, 2017

Thumbnail of user wendyv9
Bahrain
2 reviews
12 helpful votes
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March 7th, 2016

After receiving my ' genuine' Louis Vuitton customer jewellery set of $350, I immediately noticed it was fake. Took it to the LV store and it was confirmed fake. I emailed Shop-Hers twice and received NO REPLY. When you purchase items online that are confirmed 'genuine' and they turn out to be fake, you expect the customer service to respond immediately but as there was no reply, and after reading the comments on this page I have a clearer picture of how many fake items this company sells as 'genuine'. An absolute disgrace.

Date of experience: March 7, 2016

Thumbnail of user sybilec
New Jersey
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

It was my first time shopping at Tradesy and buying from Isabella. Isabella not only sent me the dress in perfect condition (and thoughtful packaging), but also sent me a card with a message and a little gift. It was very nice!

Date of experience: May 11, 2021

Thumbnail of user cindyl698
New York
1 review
0 helpful votes
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March 25th, 2021

I purchases a very expensive bag, and what I got was a moldy smelling unable to use piece of JUNK!
I tried to work with the seller, and she told me the smell would go away... one week later I'm still using her recommendation of using a hair drying to get rid of the smell!
I spoke with customer service, and they said... work it out with the seller!

So... if you want to purchase... its up to you, but my first time experience was worse than I expected. I feel USED!

Oh... I should add. After a few days, I did get an email for $70 on site credit to be used anytime. Really? Would I purchase again on this site? I don't think so.

Date of experience: February 23, 2021

Thumbnail of user kyarap
Kyara P. – Tradesy Rep

Hi Cindy,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

Regarding your Louis Vuitton Artsy Mm Brown Monogram Canvas Shoulder Bag (28573433) order, we're terribly sorry for the trouble here - especially if it arrived misrepresented. Because we are a peer-to-peer marketplace, we differ from your normal retail stores because they carry inventory, whereas items on Tradesy are coming from individual sellers (and businesses) across the nation. That said, we do allow our buyers to request a return for absolutely any reason within 4-days of delivery, including misrepresentation claims.

While we typically do not offer reimbursements, we see that you decided to keep the item which is why a $70 site credit was issued. This amount never expires, so should you decide to shop with us again in the near future, it will apply to your next order automatically.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Thumbnail of user cynthiah860
Georgia
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

The seller misrepresented an item which was very upsetting to me. Honesty seems to be what Tradesy is all about.

I returned the item and they came to the same conclusion. They made it right and I'll continue to purchase from Tradesy.

Date of experience: March 20, 2021

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From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

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dev o.
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