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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
When a deceptive (or maybe just really clueless?) seller hid serious defects in item in photos, and didn't disclose that shoe heels had been cut down, l wasn't able to return the shoes in their impossible 4 day return window. I lost $132 on an unwearable pair of shoes... never again! If you buy at Tradesy, drop EVERYTHING, come back into town if you are away, and inspect those shoes IMMEDIATELY! Tradesy, to their credit, offered me a $25 site credit... which still leaves me $107 short. If they are worried about people wearing then returning, shoes, put a sticker on the bottom like some other resale sites. My first, last, and only Tradesy purchase.
Date of experience: October 27, 2017
If you're a seller please don't use Tradesy! Walk away.
If you wanna wait for your earnings months go ahead sign up.
If wanna receive unexpected returns after weeks of the purchase date, go ahead sign up.
Date of experience: April 12, 2019
Beautiful wallet I got from MB from Tradesy! She was so responsive and assured me with authenticity. So happy that Tradesy has a promotion too that help me get the wallet the I've been eyes for awhile!
Date of experience: July 8, 2021
WORST TEAM EVER for customer service.
Tradesy "TRUST TEAM" is a total joke.
Opened up account and was closed within a week. I had spent many hours taking photographs and using their guidelines to list my designer items. All of a sudden, account was suspended, no reason given no warnings, and all while I was having emails with potential buyers and making deals. The worst waste of my life. I sent them an email (trust team has no phone number - - shady for a multi million dollar business that is legit. Nek**l responds and says its closed for "unidentified information" ok...? And then he/she ends with "Thank you for your understanding". Based on this email, I have understood only one thing is that the trust team is illogical! The worst customer service in HISTORY of online selling.
Date of experience: October 20, 2019
Tried to order four different bags. Three of the orders had to be cancelled, two due to the seller having already sold it elsewhere and one seller who never responded. The only order that was fulfilled and shipped to me was a bag that was not at all the bag pictured (different style) and worse, it was clearly a fake.
Date of experience: April 19, 2021
I am recommending you to my friends and have found a nice place to shop. I wish you can have a good deal with Rolex for female by the way I return one of shoes red by louboutin am I getting a store credit
Date of experience: May 25, 2017
I sold a LV Neverfull on Tradesy. I always take video and pictures of me packaging the items. Tradesy just s my me an email saying they agreed with the buyer(whom Liz M told me Friday hadn't sent the bag back) that I could withdraw the funds Sunday. I'm going to contract the federal trade commission as well as homeland security as they handle cases of this. I bet money I'll get a fake bag back.
Date of experience: October 13, 2016
For amount of money I spent, the driver left it on my walkway in the middle of the day. Was to need signature?!? Very frustrating it was left. Luckily it was there when I got home. Hope next order over $1000 requires a signature!
Date of experience: March 3, 2022
Honestly I just found this jacket on a Pinterest link, and it took me to Tradesy. I'd never heard of the site before. But placing the order was super easy, and it got to me house like, ridiculously fast? It smells a bit funky (but I think it's like that antiquey smell of a thrift store!)
Date of experience: May 17, 2021
I've being buy from Tradesy for 2 years now and I have always had a great experience. I had to cancel an order once and was able to cancel with ease. I've made 10 purchases from Tradesy. Items are always as described. Thanks Tradesy.
Date of experience: October 28, 2021
First time using Tradesy (I usually use Poshmark), and I am impressed. I was half expecting to be ripped off but the seller was legitimate and the authentic items arrived even better than the pictures. Hope to use Tradesy again for other luxury items.
Date of experience: October 22, 2021
I have been buying and selling through this site for over a year now and have had no problems at all. I can keep my items listed as long as I want and I have had no hassle returns. As far as I am concerned this is the best site to buy/sell gently used.
Date of experience: April 25, 2017
I have a GOYARD designer handbag it's 1000% percent authentic I had it inspected prior to purchase it's brand new never used sold it to a buyer on this site waited 2 weeks now it has been flagged as a fake designer bag and funds returned to buyer. I have no idea where my $2000. 00 designer bag is and I'm freaking out. No response from Tradesy or the buyer. Im worried this buyer switched out my handbag and is now returning a fake. Something is seriously wrong with this situation I'm stuck in. Completely unfair to the seller!
Date of experience: April 15, 2019
I received my ring quickly and loved it; but upon close inspection, I discovered the stone had several cracks. I am afraid that it will
Break and I'll lose the stone or pieces of it, which detracts from the enjoyment of wearing it. Sad.
Date of experience: June 26, 2021
Hi Patricia,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies!
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or possibly damaged they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance requesting a return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
I am thankful for the description of the shoes I purchased, because these shoes run small and the seller explained that she was regularly a size 10 and in these shoes she wore an 11. They fit great and I am thankful I didn't have to return them! Details for fit are so appreciated!
I always take a look.
I had been looking for these shoes for a while.
Date of experience: October 9, 2022
Seller was great communicator, shipped very fast and the item was exactly as described and photographed. Very happy with purchase and would not hesitate to recommend or purchase from this seller again. Thank you
Date of experience: May 1, 2022
I purchased this purse for my mom. My sister purchased a pair of sandals fir her about a week prior and she was in need of a cross body purse so I surprise her with one to match her new sandals. She loved it. Thank you
Date of experience: May 13, 2021
I had a question about my purchase. Tradesy answered the call with a live person, understood my concerns, reviewed my question with Tradesy team and contacted the seller on my behalf. Then i was called back with my question fully answered, and the order placed. That is customer service! You can purchase with confidence.
Great selection of product i was looking for
Product in very good condition, good pricing, great promotional incentive to make purchase
Date of experience: February 24, 2022
I have purchased 5 items from Tradesy and have been pleased with all of my purchases, I did return one item as it was the wrong item, honest mistake, I received my refund within 5 days, all items have been as shown and authentic. I would not hesitate to buy more items from Tradesy.
Date of experience: March 9, 2018
As a first time buyer there, that was the worst mistake that I'd made. The seller can't even describe the size of Christian Louboutin shoes, the seller was at fault for sending me the wrong size which on the description the seller provided was correct but send me a size bigger then what I had purchase. Instead of getting my refund back on my card, they provided me a refund that can only be used on their site. I find that very Connie in order to keep customer to use that refund on their site. That's very poor customer service ever, the worst company ever...
Date of experience: April 19, 2018
Same thing happened to me sold a pair of Chanel shoes which I paid a lot for they were in beautiful condition never worn customer returned to Tradsey it is their right to. Tradsey says for any reason fit etc. Tradsey wrote me and told me they're coming back after they held them for a month, almost time to pay out said they did determine them as they were not fair market value and could not be resold at that price. Though I had sold them at that price and now They have had them for a few more days I have the tracking number and have not shipped them. I have another item pending Im canceling the sale so basically their rules bad to come back if they determine it not fair market value I sent them a letter and asked them if they thought it was fair market value before I accept and confirm it, they did not respond I guess they don't want to wrangle their selves into putting it in writing then so they can send the bag back. So Sad Tradsey is about to go belly up.
Date of experience: September 10, 2019
Advertised with dust bag box came just in Us Mail Box with some bubble
Wrap. I was very disappointed with presentation as this was a gift. I will go back to The Real Real.
I would like the seller to send me the dust bag and box that is in the picture of item.
I was looking for a certain bag and the photo represented what I wanted.
Because my daughter wanted it for Christmas and it was presented well in phots... it was misrepresented
Date of experience: December 11, 2020
Hi Jennifer,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our guests to have, and extend our sincerest apologies for the inconvenience here.
Regarding your recent order, we're sorry to hear that your order was missing a dust bag and the box. We encourage our sellers to be as transparent and honest when it comes to their listings, including clarifying what components come with the item itself. In the future, we kindly encourage you to send a message to the seller prior to placing your order if you have any questions regarding what the item comes with.
Regardless, this does not take away from your experience, and we apologize for any trouble this may have caused. Do know that I went ahead and issued you $30 to your Tradesy account. This amount never expires and will automatically apply to your next order. We hope this restores a bit of your faith in us.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Date of experience: November 30, 2020
I purchased a LV bag and when I took it to the Louis Vuitton store to have it authenticated I was informed it was a counterfeit. Tradesy said they will not help me in any way and the bag is my problem now. They are so rude. I filed a complaint with the Better Business Bureau.
Date of experience: August 8, 2016
I have had nothing but amazing customer service and purchases at Shop Hers. I highly recommend shopping on this site. The Sure Shop is so helpful to ensure you are receiving the correct item. I have made many purchases and am going to keep shopping on this site.
Date of experience: June 23, 2015
The items were retrieved from the post office although the delivery driver had signed for them without actually leaving them with a person.
I am very pleased with my experience with the seller. The items shipped quickly and were in great condition. I would purchase from them again.
Date of experience: December 6, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Meredith,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After reviewing your account, we're so terribly sorry to hear about the trouble with your four orders, especially if the majority of them were canceled. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the trouble here.
Regarding the item that you did receive successfully, I see that you were able to return the item to our facility since this feedback was left - which is great. We'll be sure to follow up with you via email as soon as the item has been received and your refund has been issued.
If you would like our team to send you some recommendations, feel free to write in at team@tradesy.com and I'd be happy to help find some options from our more reputable sellers.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!