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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
When shopping on Tradesy I always find good deals. I like the fact that I'm able to contact the sellers if need be which always gives great customer service. Even when I contact Tradesy on my first time shopping they also took the time to help. Really like this website.
Date of experience: January 12, 2018
I'm a seller on Tradesy. They have this return policy "hassle free return". But the thing is they claim they have so called expert checking the items unfortunately they are not expert. They accept return w/o informing seller that we have an item be returning, they withdraw funds w/o your knowledge no communications from Tradesy. If they can't withdraw money they will suspend your account... how lovely is that? Tradesy is not a good site to be honest... they are cheater. As a seller we need our items back, check the items properly if it is the same items we sold, unfortunately Tradesy wont let you do that. They want their money first, who knows if you get your item(s) back or not! Oh the best part worth only $16.00
Date of experience: April 9, 2017
I am completely hooked on Tradesy! The process was easy & the delivery was prompt.
They kept me informed of the status of my orders from start to finish. I love that the photos and details of the products accurately reflect the condition of their items. I am loving Tradesy!
Date of experience: May 17, 2018
This was my first time using Tradsey. I've always wanted a Louis Vuitton bag, but couldn't justify spending the money. I decided a second hand bag would be more comfortable for me. I looked at several ads. Reviewed the photographs and prices. Decided on the bag and received it before I was quoted. The bag was a great deal. Despite the bag saying it had signs of wear, one area of wear could've been photographed/mentioned, but wasn't. Other than that, I'm pleased. Quick and easy, first time experience!
Date of experience: June 27, 2021
I was looking for a Coach Tate 18 Crossbody but didn't want to pay full price at the Coach Store. I had heard from an IG influencer that Tradesy was really a good avenue for handbag purchases. I found the experience to be worth it. The bag was in excellent condition!
Date of experience: November 16, 2021
Do not use Tradesy. Attempted to sell a pair of Christian Louboutins that I purchased from Neiman Marcus. The shoes were sent in barely worn condition, along with the box with original stickers and duster bag. Buyer claimed that they were fraudulent, which I would have been fine with but upon return the shoes had obviously been worn, were missing the gel insoles I had shipped the shoes with and original price tag sticker had been removed from the box. Tradesy's "solution" was to offer me a $30 credit. I have filed a claim with the Better Business Bureau, but I doubt it will lead anywhere. I do not suggest using this service, and have had much better experiences with The RealReal, who purchase your item directly from you and manage all sales themselves. They do take a bigger cut, but I would've preferred that then the to have dealt with this horrendous experience.
Date of experience: October 12, 2018
This website seems to be using unscrupulous dealers as the watch I received is not the watch which was pictured. It does not contain diamonds as indicated in the advertisement and there are no luminescent dots at the end of the hour markings as indicated in the photo. I'm in the process of taking it to a local Rolex dealer to check and make sure it is even an authentic Rolex.
Tip for consumers:
BEWARE!!! The web can be a dangerous and unscrupulous place. There are thieves everywhere.
Date of experience: November 29, 2017
Item came in beautiful condition, however there was a mark that wasn't mentioned in the description or shown in the pictures. Either way my wallet is beautiful it has been added to my collection of LV.
I trust this website, I've bout 2 LV items from here so far and I have not been disappointed yet!
I love me some LV, I wanted to add to my wallet collection.
Date of experience: June 23, 2021
Stick to Ebay or neighborhood sites like Facebook or Neighborhood. I cant get my money for a sale. You can email them and get a cookie-cutter response. I like the easy listing... but not if I cannot get paid.
Date of experience: November 15, 2017
Extremely satisfied. I am happy that lots of changes have been made I have been a long time customer of the site, with the new changes that are in place. I will shop more often. Once again, many thanks.
I tend to find the things that I like and can afford. I must mention that the current customer service, makes Tradessy one of the most reliable consignment place to shop.
Price and quality.
Date of experience: September 25, 2022
I attempted to list a Chanel handbag on their site and my listing was terminated. I posted a photo of myself in the profile, I happened to be a black woman. Without cause my site was shut down. RACIST!
Date of experience: February 9, 2016
Very easy to navigate and place an order. A lot of new items in great shape. I wish you would ship worldwide... The order arrived fast, and through the process, I was informed of the status of my order.
Date of experience: June 9, 2022
I had an offer attached to my order it was not honored by Tradesy for one reason or another so I was charged the full price of the bag when there was a promotional offer. The bag has arrived and has not been authenticated yet but I have received it. It appears to be in condition as described.
Date of experience: November 15, 2021
It's a great place to shop, And you will love the great things you find, My best thing on Tradesy is cleaning out my closet and selling all the things I hardly ever used. And the best part is I make money or or I can by more things. Its a great way to get what you want at a great price.
Date of experience: April 9, 2017
The only issue I had was waiting for the seller confirmation. It took 5 days before I finally reached out to see if the product I ordered was ever going to ship out. I will say that I received a prompt message promising it would ship out that day but it took 2 additional days before that happened. Otherwise, the product was just as described, so that was reassuring.
Date of experience: August 30, 2022
Love, love, love browsing and purchasing from Tradesy! I found brand new and perfect condition items that were just what I was looking for to add to my collection! I would highly recommend using Tradesy for all your must have items!
Date of experience: July 23, 2017
It was good. Overall pretty happy with the purchase. The sole
Of the shoe did have slices in them which couldn't be seen in the pictures on the site. I was a bit disappointed on that. Not a scratch but like someone grabbed a knife and sliced an X on each sole. But other than that, everything was as described
Date of experience: July 28, 2022
This is my first time shopping with Tradesy and I was very pleased with the experience. The site was easy to navigate through and there was a great selection of items. My purchase arrived timely and was in the condition described.
Discount code for $200 off
Date of experience: February 15, 2022
Very easy to purchase and pay for my new sunglasses. They were in perfect condition and well packaged. I would definitely use the site again. This was my first experience on this site and I am very happy with my experience.
Date of experience: March 6, 2021
The description states I would receive the dust bag and receipt which I did not. It also states red interior which it is not. I believe this bag is fake. The internal material is very cheap, not what a typical Dior bag would feel like. The exterior feels cheap as well. I excepted much better quality for the price I paid. Very disappointed :(
Date of experience: May 7, 2021
Hi Naomi,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are already working with our Returns team.
Again I am so sorry you had this experience. If there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
I placed order on 08/28 and they said seller usually ship between 3-5 days, and it's 5 days already. One seller told me she's on vacation and will come back today, so most likely she will ship on Tuesday. Honestly if they don't ship by next Tuesday, I'll cancel the order and dispute my credit! I place an order with Real real and I received the order already. I think I'll do business with Real Real in future.
Date of experience: September 1, 2017
I paid $200 for a purse Using money I received for xmas. I was so excited for a new purse because mine had been stolen a few months prior and I had been waiting for xmas to get the money for a new one. I never received the purse. I kindly emailed and asked if they could help me locate my purse. They gave me a bs tracking number and said sorry for the delay! I emailed them back with a more aggressive tone as clearly being nice doesn't help. They could care less they already have my money. I am opening a PayPal dispute right now. I have never had a problem with online shopping before. I wish I never spent my money here I honestly cried about the situation as $200 is a lot to me. Do not take the risk and use the site!
Date of experience: January 11, 2017
I received my bag that said gentle used and it was anything but that. There was a hole by the zipper, half of the zipper was missing and there was no shoulder strap. I messaged the seller to cancel but got no response and now I have a bag that looks horrible.
Date of experience: December 9, 2021
Hi There,
We received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Additionally, we can be reached via email at Team@Tradesy.com 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Chanel.com selling the same exact earring in stock for $585 tracery folks asking for $1300. I also once searched for a kate spade item, kate spade.com had in stock for $89, tracery fold trying to sell for $300, chk the orginal site before buying on tradesy rip off
Date of experience: March 24, 2022
Hi There,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and the items listed on our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know Tradesy does not have any influence on the way sellers list their goods, however, you can always report an item using the "Report a listing" button at the bottom of the listing. Additionally, you can reach out to the seller directly via the "Ask a Question" button at the listing to inquire about pricing. For more information regarding this, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I can confidently shop at tradesy because they are very strict about selling authentic stuff. I always find authentic jewelry for a very good discounted price. I love shopping at tradesy and shipping is always free!
Date of experience: November 6, 2017
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Jenny,
We recently reviewed your feedback and wanted to follow up with you.
We're happy to hear everything went smoothly, however, we are so sorry you are not 100% satisfied with the product. We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.